Audits, Tasks and Communication
Inspect your sites, verify brand standards, and send tasks. Get real-time reports, signatures, videos, and photo verifications.
Pre-pandemic, district managers physically visiting the stores in their district, cluster or region (aka store audit, store walk, inspection, or visit) was considered a cornerstone of store operations best practices. When travel restrictions were put in place, many district managers became unable or limited as to how much time they could spend time on the … Continue reading How to Manage Store Operations Remotely
Now more than ever, retailers need to find ways to stay more competitive. Your product, price, and customer service, while important, can no longer be what you hang your brand’s hat on alone. Stores need to ensure that they are creating an experience for their customers and increasing engagement. One way retailers can accomplish this is … Continue reading 4 Ways Using Technology in Retail can Increase Sales
As a retailer, you have a lot to manage. It's easy to focus on your customer-facing initiatives (merchandising, experience, sales tactics, store operations). It's also important to keep an eye on your backend operations. Because your warehouses and distributions centers (literally) hold all the goods, you need to proactively manage warehouses with regular warehouse inspections. … Continue reading 5 Warehouse Inspections You Need to Conduct Regularly
Covid forced many retailers to quickly close stores in response to government recommendations and orders related to the pandemic. This means once busy plazas and shopping centers were now full of empty stores, often full of merchandise. In some areas, commercial break-ins were up by 45%. Here’s how one retailer used Bindy to keep closed … Continue reading 📚 Case Study: How a Furniture Retailer Used Bindy to Keep 165 Closed Stores Secure
Retail always moves fast, but when the outbreak of COVID-19 hit, businesses were required to adjust their operations and health and safety policies weekly (sometimes even daily). Management had a responsibility to quickly communicate policy changes and best practices across their stores. It is crucial that employees work with the most up-to-date information to keep … Continue reading 📚 Case Study: How a C-Store Group Used Bindy to Update Policies at 700+ Locations
As movie theaters welcome guests post COVID-19, it is critical to have flawless execution of the guest experience. Cleanliness and sanitation are front and center in consumers' minds. Movie Theater Parking Area Ensure parking entrance has appropriate signage. Clear away any debris from parking areas. Check lot after peak periods. Remove and empty trash. See … Continue reading ✔️ Movie Theater Cleaning Checklist
Technology has made retail more dynamic than ever — and that includes warehouse management. We can optimize warehouses and ensure compliance more efficiently. By implementing the right tools, warehouse compliance inspections can take a fraction of the time while the data becomes more accurate and actionable. But the retail industry is saturated with tech and tools. … Continue reading How to Choose Warehouse Inspection Software
Task execution at site level is a challenge for most retail and hospitality groups. An effective task management system drives store execution, site participation and engagement to new heights. A common mistake retailers make is trying to manage tasks over email. It is next to impossible to keep on top of complex programs and many … Continue reading Retail Task Management, Comprehensive Guide
After a temporary closure, there is a lot to do to get your stores up and running and ready to welcome your customers back. Use this sample Store Reopening Checklist to make certain you don’t miss essential details. Employees Confirm employee readiness to return to work. Communicate reopening schedule as soon as possible with employees. … Continue reading ✔️ Store Reopening Checklist for Retailers
Covid-19 was possibly the greatest disruptor to retail many have ever seen. However, retailers have faced difficult times and disasters before. How did they get out of this mess? As the Harvard Business Review notes, the best response to a crisis is to start with the people. Reach out, empathise and collect information about your … Continue reading 📚 Case Study: How a National Franchisor Used Bindy to Help 1,200 Franchisees During Covid-19
Retail returns aren’t just an eCommerce problem; all retailers should be thinking about ways to reduce returns. While online fashion purchases are returned twice as often as items bought in-store, returns in physical stores are also taking a big chunk out of retailers’ market share. This year alone, returns will cost companies $550 billion (that’s a … Continue reading How to Reduce Returns in Your Stores
Retailers are held to higher standards than ever before. The most successful brands are nimble, customer-first, culture-oriented, and efficient. That’s a tall order. And management staff are feeling the pressure. In fact, 72% of business managers are overwhelmed by their job. Retail automation empowers brands with better data, increased efficiency, and overall cost savings. It … Continue reading 4 Ways to Automate in Retail
Conducting store inspections (also called retail audits, store visits, or store walks) should be on every retailer’s agenda to protect store operations. Why? Store inspections promote higher overall compliance with brand standards, shrink the gap between stores and head office, and improve customer experience by ensuring merchandising, service, and safety standards are executed consistently. So … Continue reading 4 Types of Retail and Hospitality Audits that Protect Sites
The Internet of Things (IoT) is a term that’s been around for a while. And though conversation around the buzzword fluctuates, it’s is already ingrained in most major retailers’ day-to-day operations. IoT is literally every device, tool, machine, and human that transfers data over an internet connection. IoT technology in retail is expected to reach … Continue reading How IoT is Transforming Retail and Food Service
Is your store bogged down by slow and inefficient processes? Are you always having to put out fires or correct mistakes? Or maybe you have customers who aren’t too happy with the in-store experience. If you can relate to any of the above, chances are your store can use a technology upgrade and it's time … Continue reading How to Implement New Technologies in Your Retail Business
Whether shopping online, strolling through stores or browsing social media, it’s fair to say that the path to purchase is not what it used to be. So, what shapes customer buying decisions? And more importantly, how can merchants better understand a customer's path to purchase so they can boost store sales? The Buying Decision Process … Continue reading 5 Realities Driving Customer Buying Decisions
Retailers are putting processes in place to help them reach their sales goals and connect with their market and audience. As we look ahead, nothing stands out more than customer engagement, interaction, and care as a way to boost sales. Why? Because an engaged customer represents 23% more revenue than average. Companies who improve customer … Continue reading How to Engage with Your Customers
With the amount of competition in the retail sector, brands are looking for new and better ways to stand out in the crowd. Most are looking at bigger and better ads, having a great online store, and a growing presence on social media. While all of these are good ideas, they usually take time to … Continue reading 4 Ways Visual Merchandising Improves Customer Engagement
A store missing its targets or failing to meet expectations can derail company revenue goals for the quarter or even the whole year. Additionally, underperforming stores can lower employee morale. This can lead to a further decline in revenue. For this reason, managers should act immediately to improve store performance when they discover that a … Continue reading 6 Ways to Improve Store Performance
Working as a retail district manager requires you to become a jack-of-all-trades. You oversee multiple stores in your region, handling their store-specific issues on a day-to-day basis. Concurrently, you’re tasked with ensuring that each store aligns with the company’s operational guidelines and longer-term strategic goals. To thrive in this fast-paced business environment, you need to … Continue reading 5 Manual Processes District Managers Should Automate
When was the last time you made an assumption about something? Or someone? The reality is, assumptions are often made instinctively – whether they are right or wrong. It’s human nature to react to situations, experiences and even people despite not knowing anything about these scenarios. It’s fair to say that first impressions matter – … Continue reading How Retailers can Create a Positive First Impression
Your front-line employees play a critical role in the success of your retail business. Sales associates are often the first live touchpoint the shoppers have with your brand when they walk into your store. They can influence a customer’s mood, shape their perception, and ultimately impact a shopper’s purchase decision. For this reason, you need … Continue reading How to Turn Underperforming Retail Associates into A-Players
We all know how impactful the holiday shopping period is to every retailer. And it’s only getting bigger. According to the historical sales data by the National Retail Federation, holiday retail sales have more than doubled over the last 20 years. You’re busy coordinating promotions and campaigns, visual merchandising plans, expedited shipping options — the … Continue reading 10 Ways to Motivate Retail Staff During the Holidays
Store managers are the backbone of your retail business. The right store manager can make a store a huge success, while the wrong manager can break a brand. According to the University of Chicago, a good manager can increase store productivity by up to 100%. This is why it's critical for head office to put … Continue reading 3 Ways to Support Retail Store Managers
The holiday season accounts for 20% of the retail industry’s annual sales, and it is responsible for up to 30% of some individual retailers’ total sales. Are you prepared? This guide is intended to serve as a holiday preparation checklist when it comes to two of the most important things you need to think about … Continue reading Holiday retail Prep Guide
If you’re in retail, we’re willing to bet that getting more visitors to your location is pretty high up on your wishlist. When you increase foot traffic to your retail store you also increase sales and revenue opportunities. This translates to a higher bottom line and a healthier retail business. That’s why it’s important to … Continue reading 5 Tips for Creating Campaigns That Increase In-Store Traffic
A young population, a growing middle class, massive investments in infrastructure in one of the world's fastest rising economies are changing the retail landscape in India. Below, interesting facts and trends shaping the future of retail in India. Demographic changes and per capita income growth The India Retail Forum observes there are several macroeconomic fundamentals … Continue reading Retail in India: Facts and Emerging Trends
One of the best ways to tell if your retail stores are doing well is to compare their performance from the previous period. Revenue numbers alone cannot tell the whole story without context or historical data, so it’s important to look at how a store’s revenue is tracking over a given timeframe. This is where … Continue reading 7 Tips to Increase Same-Store Sales in Retail
A point of purchase display (aka POP display) is a critical sales and marketing tool for retailers and CPGs. POP displays can introduce and educate shoppers, encourage them to try a product, and ultimately drive sales. Point of purchase displays can also enhance a retail store. The best ones breathe life into your space, making … Continue reading 10 Point of Purchase Display Tips to Increase Retail Sales
If you’re reading this, chances are you’re interested in becoming a retail district manager. Maybe you want to be in a management position that involves overseeing different teams and moving parts. Perhaps you’re passionate about the retail industry, and you’re eager to play a role in helping stores grow and succeed. If that sounds like … Continue reading How to Become a District Manager — and What You Need to Succeed in the Role
Shrink is a real threat to retail success. Every year, businesses across the globe lose around $100 billion to shrink, and the average shrink rate of 1.6% in the U.S. costs American retailers $48.8 billion annually. That’s a lot of money to leave on the table! This means implementing methods to reduce shrink in retail … Continue reading 5 Tips to Reduce Shrink in Retail
Emerging technologies, a booming population, and rapidly developing economies are changing the retail landscape of Africa. Below, interesting facts and trends shaping the future of African retail. Durban, SA Image Credit: Shutterstock Demographics and UrbaniZation Africa has the fastest rate of urbanization in the world. More than 40% of its population is currently living in … Continue reading Retail in Africa: Facts and Emerging Trends
Nobody said running a retail business would be easy. Even the most conscientious retailer can get bogged down trying to juggle the tasks that comprise day-to-day responsibilities. That’s why business operations need to be approached strategically. From managing sales associates to keeping a fresh flow of inventory stocked on the shelves, you can cut costs … Continue reading Retail Best-Practices to Help You Streamline Store Operations
Halloween is now a huge commercial holiday. According to the National Retail Federation (NRF), 73% plan to celebrate this year spending up to $4.1 billion on costumes, $3.9 billion on decorations, and $2.7 billion on candy. Retailers who focus their marketing efforts on Thanksgiving and the end of Q4 are missing out on a major … Continue reading Un-BOO-lievable Halloween Strategies for Retailers
Let’s just cut to the chase — if you’re a retailer, your goal is to get new customers and keep the customers you have coming back, all in the name of increased sales. Without sales, you don’t have a business. Thus, strategizing about how to maximize retail sales should be a top priority. According to … Continue reading 10 Ways To Maximize Sales In Retail
Whether you’re opening your first retail store, a veteran retailer or an experienced merchant simply wanting to boost sales, identifying opportunities to increase foot traffic is among the most critical ways to enhance store performance. In fact, a study revealed, “Shopping in person is actually a revenue booster for retailers because in-store shoppers spend more.” … Continue reading 5 Ways to Increase Foot Traffic in Stores
Miscommunication in retail happens. But when it happens in your stores, it feels like a surprise every time. It’s easy for HQ to miss out on essential information from physical stores––especially when your corporate headquarters is housed separately from your brick-and-mortar locations. If you feel like you’re dropping the ball on the communication front, … Continue reading Miscommunication in Retail (And How to Fix It)
We’re in the 4th quarter, and you know what that means — some of the year’s top holidays — Halloween, Thanksgiving, Hanukkah, and Christmas are upon us. The National Retail Federation forecasts sales to increase between 4% and 6%, above the pre-pandemic growth rate of 3.6%. There are certainly reasons to be optimistic this holiday … Continue reading 7 Holiday Merchandising Examples to Win Over Q4 Shoppers
In-store sales continue to account for most of all sales during holiday seasons. And every retailer knows it. That’s why we see hints of Christmas and other winter holiday promotions creeping into stores as soon as the first leaves turn brown. So how do you differentiate your brand and your products to customers who visit … Continue reading Boosting Holiday Sales: Visual Merchandising Tips for the Golden Quarter
The holiday season is upon us and your stores, where 80% of total holiday sales happen, are the battleground for sales and margins! While Christmas is important to brick-and-mortar retailers (responsible for more than $1 trillion spent on decorations, parties, food, and gifts in the US alone) having a successful Q4 means paying attention to every seasonal … Continue reading 8 Sales Boosting Opportunities for Q4
Q4 is the busiest selling season for retailers. This means more consumers in your stores and restaurants. This is an opportunity to sell and create brand awareness among consumer groups you may not normally interact with at other times of the year. Take advantage of this chance to boost your bottom line. We have 5 … Continue reading 5 Not-to-be-Ignored Shopper Demographics for Q4
Have you heard of the retail apocalypse that wasn't? Still, retailers face major challenges in today's climate. Here are 6 key challenges faced by retailers worldwide. Challenge #1: Merchandising Merchandising compliance is still staggeringly low. Studies show 60% of promotional displays are not executed properly. 60 percent! Properly executed retail displays register as much as … Continue reading 6 Key Retail Challenges Infographic
The holidays are a time of cheer, celebrations, and (unfortunately) stress. Days are busier, nights are longer and the overall well-being of yourself and your store staff is often compromised due to the extra demands that the holiday season brings. There are a lot of things to consider when it comes to preparing for this … Continue reading Tips for Smooth Store Operations During The Holiday Season
Who is this guide for? This definitive guide to retail merchandising is for multi-unit retailers in industries such as pharmacies, spas, clinics, telecommunications, furniture, thrift, and quick-service/fast-casual restaurants. This guide also helps manufacturers or distributors of consumer packaged goods. In retail, "merchandising" applies to a broad scope of organizational activities: product design, display design, product … Continue reading Retail Merchandising – The Definitive Guide
Effective communication is one of the pillars of a well-managed retail organization. Open communication builds trust between managers and employees and creates a better store environment. Not only that, but team members need honest feedback from their leaders to be able to do their jobs well and execute retail programs properly. As such, improving store … Continue reading Effective Communication – How to Better Communicate with Store Teams
With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards
In retail, even the slightest lapse in safety and security can spell disaster. Theft, fraud, and data breaches can put a sizeable dent on your bottom line… and reputation. This is why it is important to establish store security measures across your locations. Industry data shows that security issues in retail aren’t slowing down. The … Continue reading How to Establish Security Measures for Retail Stores
Just because one retailer may be smaller than another, that does not mean they have any less responsibility regarding their security. Whether it be from a break-in or a cyber-attack, most retailers will experience some form of a security breach. This is why we have put together these security tips for retailers. Regardless of the … Continue reading Security Tips for Retailers
Franchising is a great way to expand your brand and make a bigger geographical footprint. Take note: there's more to building a successful franchise business than simply handing out a few brand guidelines and letting your franchisees run with it. The most successful franchises go the extra mile. McDonalds is one of the world’s largest, most … Continue reading Franchising in Retail: 7 Ways HQ Can Support Franchisees
Retail district store managers have a ton of responsibility — and they play a valuable role in the business’s overall success. A good district manager oversees the operations of all stores within a given district or area. They can juggle everything from staff development, compliance, and sales to customer satisfaction, all while serving as an … Continue reading How to Be a Better Retail District Manager
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