What Does It Take to Be a Successful Director of Operations?

The director of operations is crucial to the success of national retail chains. Anyone who takes on this role is tasked with managing high-ranking staff such as district and general managers. In some cases, they’re also in charge of overseeing the high-level operations of multiple locations, as well as defining the operational strategy of the … Continue reading What Does It Take to Be a Successful Director of Operations?

staff high-fiving

How to Prevent Human Errors in Retail

The classic phrase “the devil’s in the details” rings very true in the retail world. A retail store may look simple and easy to mange on the outside. However, store managers and associates are constantly juggling multiple moving parts. From monitoring inventory levels to entering customer data, there are a lot of details to manage … Continue reading How to Prevent Human Errors in Retail

How to Manage Store Operations Remotely

Pre-covid 19, district and area managers physically visiting the stores in their respective district, cluster or region (aka store audit, store walk, inspection, or visit) was seen as a cornerstone of healthy, and normal, store operations. Even with stores reopening, many district managers are now unable, sometimes forbidden, to spend time on the road and … Continue reading How to Manage Store Operations Remotely

6 Ways to Improve Store Performance

A store missing its targets or failing to meet expectations can derail company revenue goals for the quarter or even the whole year. Additionally, underperforming stores can lower employee morale. This can lead to a further decline in revenue. For this reason, managers should act immediately to improve store performance when they discover that a … Continue reading 6 Ways to Improve Store Performance

How to Turn Underperforming Retail Associates into A-Players

Your front-line employees play a critical role in the success of your retail business. Sales associates are often the first live touchpoint the shoppers have with your brand when they walk into your store. They can influence a customer’s mood, shape their perception, and ultimately impact a shopper’s purchase decision.  For this reason, you need … Continue reading How to Turn Underperforming Retail Associates into A-Players

3 Ways to Support Retail Store Managers

Store managers are the backbone of your business. The right store manager can make a store a huge success, while the wrong manager can break a brand. This is why it's critical for head office to put a culture and systems in place to support store managers and help them achieve success. Remember, store managers … Continue reading 3 Ways to Support Retail Store Managers

How to Become a District Manager — and What You Need to Succeed in the Role

If you’re reading this, chances are you’re interested in how to become a retail district manager.  Maybe you want to be in a management position that involves overseeing different teams and moving parts. Perhaps you’re passionate about the retail industry, and you’re eager to play a role in helping stores grow and succeed.  If that … Continue reading How to Become a District Manager — and What You Need to Succeed in the Role

Effective Communication – How to Better Communicate with Store Teams

Effective communication is one of the pillars of a well-managed retail organization. Open communication builds trust between managers and employees and creates a better store environment. Not only that, but team members need honest feedback from their leaders to be able to do their jobs well and execute retail programs properly.  As such, improving store … Continue reading Effective Communication – How to Better Communicate with Store Teams

Miscommunication in Retail (And How to Fix It)

Miscommunication in retail happens. But when it happens in your stores, it feels like a surprise every time. It’s easy for HQ to miss out on essential information from physical stores––especially when your corporate headquarters is housed separately from your brick-and-mortar locations. If you feel like you’re dropping the ball on the communication front, you’re … Continue reading Miscommunication in Retail (And How to Fix It)

11 Tips to Be a Better Retail Store Manager

Retail store managers are playing an increasingly important role in the brick-and-mortar environment. As we’ve shifted from purely transactional spaces into in-person brand experiences, the role of the retail employee continues to change. It’s important to always look for ways to improve as a store manager. When it comes to pleasing your staff and your … Continue reading 11 Tips to Be a Better Retail Store Manager

Franchising in Retail: 7 Ways HQ Can Support Franchisees

Franchising is a great way to expand your brand and make a bigger geographical footprint. Take note: there's more to building a successful franchise business than simply handing out a few brand guidelines and letting your franchisees run with it.  The most successful franchises go the extra mile.  Often, franchisees are new to the industry … Continue reading Franchising in Retail: 7 Ways HQ Can Support Franchisees

7 Things Retailers Can Learn From Apple

In order to grow as a business, you have to learn from the best in the business. And when it comes to retail, it doesn’t get much better than Apple. When Apple released their financial results for its fiscal 2018 fourth quarter, it was revealed to be a quarterly revenue of $62.9 billion, an increase … Continue reading 7 Things Retailers Can Learn From Apple

4 Retail Store Layout Tricks That Increase Sales

Merchandise will sell itself when it looks good. But when it doesn’t, even the best product can sit on your shelves gathering dust! You need an environment that attracts customers, entices them to spend time in the store, and encourages them to purchase impulsively while they are there. Here is a list of 4 store … Continue reading 4 Retail Store Layout Tricks That Increase Sales

3 Ways to Save Money on Store Visits

Whether you are a district manager, regional, territory, sales or cluster manager, you regularly have to visit the stores you are responsible for. Here are three ways you and your organization can save money on collecting and actioning store visit data. Consolidate Visits From Multiple Departments The needs of the merchandising department, the operations department, … Continue reading 3 Ways to Save Money on Store Visits

Health and Safety Checklist

A comprehensive health and safety inspection program protects your business. Use this sample health and safety checklist to create or update your health and safety program across your locations. Employee Handwashing Employees are aware of company handwashing standards and practices including scrubbing hands for a minimum of 20 seconds and lathering backs of hands, between … Continue reading Health and Safety Checklist

10 Retail Apps, Tools, and Platforms That Take Your Stores to the Next Level

One of the best things about being a retailer today is having access to a multitude of tools, apps, and platforms that can make your work life more efficient. While merchants of the past relied heavily on manual admin, paperwork, and inefficient communication channels, modern retailers enjoy the benefits of speed, automation, and cloud-based systems. … Continue reading 10 Retail Apps, Tools, and Platforms That Take Your Stores to the Next Level

4 Strategies for Change Management in Retail

Implementing change within a retail organization is necessary. It helps the brand stay relevant in the eyes of customers and keeps operations running at peak efficiency. However, change can be hard. Not everyone likes it! Change means stepping into the unknown. It does not have to be this way. With the right workflow and the … Continue reading 4 Strategies for Change Management in Retail