What Does It Take to Be a Successful Director of Operations?

The director of operations is crucial to the success of national retail chains. Anyone who takes on this role is tasked with managing high-ranking staff such as district and general managers. In some cases, they’re also in charge of overseeing the high-level operations of multiple locations, as well as defining the operational strategy of the … Continue reading What Does It Take to Be a Successful Director of Operations?

8 Common Mistakes Retail Employers Make When Trying to Reward Team Members

Most people would agree that rewards and recognition programs can be effective at motivating employees. Data from Reward Gateway shows that 90% of HR professionals believe that these programs help drive business results. In addition, research by Deloitte found a high correlation between employee recognition and engagement. The study found that organizations that implement recognition … Continue reading 8 Common Mistakes Retail Employers Make When Trying to Reward Team Members

How to Bring Out the Best in Your Retail Employees

Inventory may be retail’s bread and butter, but it’s still very much a people-centric business. From stock managers keeping products in check to associates assisting shoppers on the sales floor, retail businesses are run for people by people. As such, the more engaged your employees are, the more likely your company will thrive. For this … Continue reading How to Bring Out the Best in Your Retail Employees

How to Hire Former Retail Employees

When hiring, all businesses seek to do one thing: bring in the best person for the job. However, this is easier said than done, as the career marketplace can be a complex and competitive environment. Not to mention, the global economy was shaken by the events of 2020, so retail and other industries have changed … Continue reading How to Hire Former Retail Employees

How to Hire for Diversity in Retail

Diversity should be at the forefront of conversations around hiring — and not just because it’s politically correct or timely to talk about. The fact of the matter is there is a lack of diversity in many workplaces. Employers must take steps to ensure that candidates, regardless of their race or gender, get an equal … Continue reading How to Hire for Diversity in Retail

How to Turn Underperforming Retail Associates into A-Players

Your front-line employees play a critical role in the success of your retail business. Sales associates are often the first live touchpoint the shoppers have with your brand when they walk into your store. They can influence a customer’s mood, shape their perception, and ultimately impact a shopper’s purchase decision.  For this reason, you need … Continue reading How to Turn Underperforming Retail Associates into A-Players

10 Ways to Motivate Retail Staff During the Holidays

We all know how impactful the holiday shopping period is to every retailer. And it’s only getting bigger.  The National Retail Federation (NRF) predicts more than 165 million shoppers for the 2019 holiday season. Customers plan to spend about $1,047.83 this year, a 4% increase from 2018.  You’re busy coordinating promotions and campaigns, visual merchandising … Continue reading 10 Ways to Motivate Retail Staff During the Holidays

3 Ways to Support Retail Store Managers

Store managers are the backbone of your business. The right store manager can make a store a huge success, while the wrong manager can break a brand. This is why it's critical for head office to put a culture and systems in place to support store managers and help them achieve success. Remember, store managers … Continue reading 3 Ways to Support Retail Store Managers

How to Become a District Manager — and What You Need to Succeed in the Role

If you’re reading this, chances are you’re interested in how to become a retail district manager.  Maybe you want to be in a management position that involves overseeing different teams and moving parts. Perhaps you’re passionate about the retail industry, and you’re eager to play a role in helping stores grow and succeed.  If that … Continue reading How to Become a District Manager — and What You Need to Succeed in the Role

Effective Communication – How to Better Communicate with Store Teams

Effective communication is one of the pillars of a well-managed retail organization. Open communication builds trust between managers and employees and creates a better store environment. Not only that, but team members need honest feedback from their leaders to be able to do their jobs well and execute retail programs properly.  As such, improving store … Continue reading Effective Communication – How to Better Communicate with Store Teams

Miscommunication in Retail (And How to Fix It)

Miscommunication in retail happens. But when it happens in your stores, it feels like a surprise every time. It’s easy for HQ to miss out on essential information from physical stores––especially when your corporate headquarters is housed separately from your brick-and-mortar locations. If you feel like you’re dropping the ball on the communication front, you’re … Continue reading Miscommunication in Retail (And How to Fix It)

11 Tips to Be a Better Retail Store Manager

Retail store managers are playing an increasingly important role in the brick-and-mortar environment. As we’ve shifted from purely transactional spaces into in-person brand experiences, the role of the retail employee continues to change. It’s important to always look for ways to improve as a store manager. When it comes to pleasing your staff and your … Continue reading 11 Tips to Be a Better Retail Store Manager

5 Ways Creativity is Essential to Your Business

Organizations, large and small, spend a lot of time thinking about leadership and team building. For the right reasons. Treat your employees well, coach and mentor them, and they will treat your customers well in return. Companies like Chick-Fil-A and Marriott International have cultures that focus on the well-being of employees and are known to have … Continue reading 5 Ways Creativity is Essential to Your Business

How to Be a Better Retail District Manager

Retail district store managers have a ton of responsibility — and they play a valuable role in the business’s overall success. A good district manager oversees the operations of all stores within a given district or area. They can juggle everything from staff development, compliance, and sales to customer satisfaction, all while serving as an … Continue reading How to Be a Better Retail District Manager

7 Ways to Maximize Retail Staff Productivity

Retail productivity is a metric that every store owner or manager wants to maximize. After all, the more productive your stores are, the better it is for your bottom line. Many factors contribute to helping maximize staff productivity — your selling space, fixtures, and products are key examples. But one factor that’s sometimes overlooked (and … Continue reading 7 Ways to Maximize Retail Staff Productivity

As a Manager, Are You Really That Important?

So you arrive early every day and stay late. Sometimes you work overnight. You do everything you are asked to do by your District Manager. Heck, you even check in on your team on your days off. You are working hard to succeed, and yet you still have come up short in sales and customer … Continue reading As a Manager, Are You Really That Important?

Scoring the team really makes it better!

You are a leader for a challenging retail company and the new year is upon you.  As you review last year’s performance, you notice areas where your team could have delivered more.  From margins to inventory turns, you need this year to be better. However, how many meetings can you have to send the same … Continue reading Scoring the team really makes it better!

6 Tips for Hiring a Retail District Manager

Any multi-store retailer would agree that having a competent district manager is critical to success. Tasked with overseeing the operations of all stores within a given district or area, a district manager needs to juggle several retail components, including staff development, compliance, sales, customer satisfaction, and more. Needless to say, the individual that you hire … Continue reading 6 Tips for Hiring a Retail District Manager

5 Tips for Dealing with Sexual Harassment in Retail

Recent news cycles are, sadly, dominated by reports of sexual harassment. Across industries, women and men are sharing stories of exploitation. According to the Harvard Business Review, 98% of organizations in the United States have a sexual harassment policy. Yet, harassment continues to exist in the workplace. This means current policies are failing to stop … Continue reading 5 Tips for Dealing with Sexual Harassment in Retail