Implementing Bindy is neither time-consuming nor difficult. It is perhaps one of the easiest steps a retail or hospitality brand can take to boost the execution of programs and brand standards, customer satisfaction and sales. Bindy implements an end-to-end, closed-loop site execution workflow. It lets you communicate, execute, verify and remedy on time, in full, … Continue reading The Bindy Workflow
When district managers visit sites, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable. The action plan is an opportunity to apply corrective actions to problem areas. It … Continue reading What is an Action Plan?
Retail execution is the set of practices and enabling technologies responsible for the complete and timely implementation of store programs, standards and directives at store level. This article sheds some light on the purpose, scope and best practices of retail execution. The intended audience is merchandisers, retail operations professionals, area sales professionals, consumer packaged goods … Continue reading What is retail Execution? Purpose, Scope and Best Practices.
Presenting retail and hospitality customers with options is part of the Bindy culture. Let's discuss how you can select the right site execution software vendor, in six steps. Methodology Being a retail audit software vendor ourselves, it is arguably difficult not to be biased. For this reason, we remain neutral in the general discussion while … Continue reading How to Select Retail and Hospitality Execution Software in 6 Steps
Some retail and hospitality customers come to Bindy from a competing retail or hospitality execution platform they have outgrown or find too expensive. Others come from a workflow developed in house. It usually involves Excel™, email, phone calls and a large amount of human sweat equity to compile the data that was collected. Anyone who … Continue reading Excel and Email vs. Bindy
Brand standards span broad areas of a retail or hospitality network, including branding, customer service, product assortment, preferred vendors, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. They govern how the business should be presented, how specific objectives should be completed and how programs should be implemented. Most customer-facing franchise-based groups, especially in … Continue reading What Are Brand Standards?
Creating a strong, recognizable retail or hospitality brand takes a lot of work. You need to ideate, craft the right positioning, and ensure that it resonates with your target market. Equally important is maintaining brand consistency and brand standards, especially if you’re running multiple stores, hotels or sites. To build trust and loyalty, you must … Continue reading 6 Ways to Protect The Brand With Site Visits
Retail audits, also called Store Visits or Store Inspections, drive higher compliance with store program and brand standards. They are part of the retail execution workflow and designed to increase sales and profit margins, boost customer satisfaction and cut business risks. Maybe you are starting a retail audit program from scratch. Maybe you have an … Continue reading How to Build a Retail Audit Checklist
A retail audit allows retail and hospitality brands to execute brand standards, programs, and policies in areas such as operations, merchandising, loss prevention, health and safety and security across all stores, on time and in full. The audit is sometimes called an assessment or simply a visit. The audit uses retail audit software, an actionable … Continue reading What is a Retail Audit?
Retailers, manufacturers, distributors and operators are all struggling to do more with less. Fewer resources, smaller budget, less time. You need to communicate and execute programs and standards, you need to protect the brand, collect information from the field, and send directives to stores. You need to do that with limited resources. Do you buy … Continue reading Operations Software: Buy or Build?
They say, "Hope is not a management strategy". Let's find out how meaningful this really is and why program and standards execution is essential to retail and hospitality brands. Vision vs. Reality The vision is what head office envisions. The vision hopes to deploy merchandising initiatives and seasonal programs to produce a certain outcome such … Continue reading Why Store Execution Matters
Implementing a retail audit process is neither time-consuming nor difficult. It is perhaps one of the easiest things an operations/sales team can do to boost in-store execution, customer satisfaction and sales. Here is how you can implement a retail audit process in five steps: Step 1: Let's Pause. do you need retail audit software? Asking … Continue reading 5 Steps to Implement a Retail Audit Process
If you have retail stores, or franchisees, you need to send and receive information from stores. How to do this effectively is less obvious. Let's dive in. From head-office to the stores The need Head office needs to communicate information to all/some stores, in all/some regions. This information travels "downward" and may be used to … Continue reading How to Implement Two-Way Communication Between Stores and Head-Office
Some swear by it. Other won't go near it. Mystery Shopping certainly has its champions and also its detractors. In this article, we go over the key differences between mystery shopping and district manager led assessments. Let's dive in. District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately … Continue reading Mystery Shopping vs. District Managers
Asking a retail execution software vendor like Bindy whether you need this type of software may feel like asking a shoe salesperson whether you really need shoes. And yet the answer may surprise you. The business case for software automation hinges on your activity and the exposure, liability and costs that inconsistent or poor execution may have … Continue reading 5 Reasons to Deploy Retail Execution Software
Retail audits, store visits and hotel assessments are proven to protect the brand, drive brand standards, increase customer satisfaction and mitigate risks in multi-unit retail and hospitality. How exactly will retail audits conducted with Bindy benefit you? Here are some of the benefits you can expect from regularly visiting and auditing your sites with Bindy. … Continue reading Who Benefits from Site Visits?
In-store execution is known to drive sales and cut costs. But for these and other known merits of execution, how do you actually achieve it? Below, 10 tips to help you improve program execution across your locations. Let's dive in. 1. Seek clarity First, define and describe standards clearly and unequivocally. This point seems obvious but … Continue reading 10 Ways to Improve Store Execution
Assigning point values to inspection items is a common practice in retail and hospitality. The idea is to obtain an overall score for the store and an indication of the store's compliance with a program or sets of standards. Scoring a store may however trigger unexpected reactions from the franchisee or store manager. Most operators … Continue reading Don’t Sweat the Score, Seize the Opportunity
This article lays out the business case and return on investment for Bindy retail execution across the customer experience, merchandising, time and cost savings, health and safety, loss prevention and communication.
You work for a retail or hospitality group and have been tasked with finding a software solution. I'll go straight to the point. Skip the tradeshow-ware and try before you buy. What is “tradeshow-ware”? You have seen it, far too often unfortunately. Tradeshow-ware is software you see at retail and hospitality trade shows. It's hard … Continue reading Beware of tradeshow-ware