How top retail and hospitality brands execute programs and standards on time, in full, at every site
When district managers visit sites, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable. The action plan is an opportunity to apply corrective actions to problem areas. It … Continue reading What is an Action Plan?
Retail execution is the set of practices and enabling technologies responsible for the complete and timely implementation of store programs, standards and directives at store level. This article sheds some light on the purpose, scope and best practices of retail execution. The intended audience is merchandisers, retail operations professionals, area sales professionals, consumer packaged goods … Continue reading What is retail Execution? Purpose, Scope and Best Practices.
In-store execution is known to drive sales and cut costs. But for these and other known merits of execution, how do you actually achieve it? Below, 10 tips to help you improve program execution across your locations. Let's dive in. 1. Seek clarity First, define and describe standards clearly and unequivocally. This point seems obvious but … Continue reading 10 Ways to Improve Store Execution
Guess what’s costlier than diamonds these days? Acquiring customers in the retail industry. That’s right. The customer acquisition cost in retail has skyrocketed in the last eight years, recording a whopping 222% increase. How did we get here? Among other things, stricter regulations around consumer privacy, the imminent demise of third-party cookies, and the launch … Continue reading 5 Store Operations Best Practices Every Manager Must Implement
Retail is a highly-competitive industry with generally tight margins. Managing inventory, leases and labor costs alone make retail profitability a difficult balancing act at the best of times. But that's not all. Today's retailers must adapt to rapidly changing customer sentiments, weather and the pressures of e-commerce. Add a pandemic to the mix and it … Continue reading 3 Steps to Easier, Faster Store Execution
Pre-pandemic, district managers physically visiting the stores in their district, cluster or region (aka store audit, store walk, inspection, or visit) was considered a cornerstone of store operations best practices. When travel restrictions were put in place, many district managers became unable or limited as to how much time they could spend time on the … Continue reading How to Manage Store Operations Remotely
Running a retail store is complex, and it might be difficult to know just where to start when you’re smoothing out your processes. But making retail operations run more efficiently should be at the top of every retail executive's to-do list, and the tips below will get you on the path to streamlined success. 1. … Continue reading 8 Ways Retailers can Streamline Store Communication and Execution
Who is this guide for? This Store Communication - A Comprehensive Guide for Retailers is for multi-unit retailers in industries such as pharmacies, spas, clinics, telecommunications, furniture, thrift, and quick-service/fast-casual restaurants. This guide also helps manufacturers or distributors of consumer packaged goods. Communication and proper execution of store programs and directives remains a pain point … Continue reading Store Communication: A Comprehensive Guide for Retailers
Do you suffer from chronic pain with your retail or hospitality operations? The sort of pain that hurts sales, increases costs and damages the brand. The kind of pain that hurts financially, slows down operations and puts the business at risk. Do you need relief? Read on. The pain: Relying on “theory” and wishful Thinking. … Continue reading 4 Ways To Relieve Pain in Operations
They say, "Hope is not a management strategy". Let's find out how meaningful this really is and why program and standards execution is essential to retail and hospitality brands. Vision vs. Reality The vision is what head office envisions. The vision hopes to deploy merchandising initiatives and seasonal programs to produce a certain outcome such … Continue reading Why Store Execution Matters
Some apps only work online ("in real-time"). Others only work offline (with synchronisation). Both models have advantages and drawbacks...so why not capitalize on the advantages of both? Store execution and retail audit software must work online and offline. Let's find out why. Connected is great...until you can't connect Here are a few situations where a … Continue reading Why a Store Execution App Needs to Work Online and Offline
Let's be completely frank. Are your franchisees, and sites fully in line with brand standards? A survey by the In-Store Implementation Network sought to quantify a facet of this issue, specifically merchandising, and asked retail professionals how they measure performance of in-store merchandising. Twenty-eight percent of those surveyed responded that they "make the assumption that … Continue reading Misconceptions about Brand Standards
When we went paper less, we all assumed we'd magically become more efficient. Whiz-bang, look at us saving data! However, you can be just as inefficient with technology as you can without. Capturing data electronically does not, in and of itself, make it efficient. To make matters worse, multi-unit operators now collect more data about … Continue reading It is Time to Abandon Excel for Brand Standards
In a retail and hospitality environment, a checklist is a collection of brand standards and best practices. What goes on the checklist reflects what matters to the brand (strategic initiatives, seasonal programs, etc…), what the brand is required to do (laws and regulations, health and safety, etc…) and what it aspires to be, operationally and … Continue reading Calibrating Checklists and Teams
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