Timely Order Fulfillment – How to Tips for Retailers

It’s the busiest time of the year for retailers. Because of all that happened since the pandemic began, most of the challenges that you’ll face this year will likely take place behind-the-scenes instead of behind the counter or on the sales floor.  Online sales will surge this year due to continued social distancing and health … Continue reading Timely Order Fulfillment – How to Tips for Retailers

4 Consumer Concerns Driving Purchasing Decisions for Summer in the Covid Age

It's fair to say a lot has happened since the start of 2020. Consumers are responding to recent events by resetting their priorities and changing their behavior. However, as we noted in an earlier blog, many of these changes were already in the works. What's on the consumer's mind? We have identified 4 consumer concerns … Continue reading 4 Consumer Concerns Driving Purchasing Decisions for Summer in the Covid Age

5 Ways COVID-19 Will Change Retail

The coronavirus has certainly disrupted just about every industry. Retailers are among the hardest to get hit. Between stay-at-home orders, job losses, and low consumer confidence, merchants from virtually all categories are finding themselves on shaky ground. But, in the midst of it all, retailers are finding ways to stay connected with customers and move … Continue reading 5 Ways COVID-19 Will Change Retail

How IoT is Transforming Retail and Food Service

The Internet of Things (IoT) is a term that’s been around for a while. And though conversation around the buzzword fluctuates, it’s is already ingrained in most major retailers’ day-to-day operations. IoT is literally every device, tool, machine, and human that transfers data over an internet connection.  IoT technology in retail is expected to reach … Continue reading How IoT is Transforming Retail and Food Service

How to Engage with Your Customers

Retailers are putting processes in place to help them reach their sales goals and connect with their market and audience. As we look ahead, nothing stands out more than customer engagement, interaction, and care as a way to boost sales. Why? Because an engaged customer represents 23% more revenue than average. Companies who improve customer … Continue reading How to Engage with Your Customers

5 IoT Trends Retailers are Capitalizing On

Put yourself into the shoes of your customer for a minute. You’re walking past a store selling books in the mall. Suddenly your phone pings you with a notification for a personal discount for the book you’ve been looking at on the shop’s website. Along with the discount, they even send you a map showing … Continue reading 5 IoT Trends Retailers are Capitalizing On

5 Major Retail Trends

Consumers are getting behind major issues such as sustainability, health and wellness, inclusivity, and more. As we look ahead, the retailers who will win are the ones that recognize these trends and find ways to incorporate them into their business strategies and practices. Let’s explore 5 major retail trends and how you can capitalize on them. … Continue reading 5 Major Retail Trends

Retail in India: Facts and Emerging Trends

A young population, a growing middle class, massive investments in infrastructure in one of the world's fastest rising economies are changing the retail landscape in India. Below, interesting facts and trends shaping the future of retail in India. Demographic changes and per capita income growth The India Retail Forum observes there are several macroeconomic fundamentals … Continue reading Retail in India: Facts and Emerging Trends

Retail in Africa: Facts and Emerging Trends

Emerging technologies, a booming population, and rapidly developing economies are changing the retail landscape of Africa. Below, interesting facts and trends shaping the future of African retail. Durban, SA Demographics and UrbaniZation Africa has the fastest rate of urbanization in the world. More than 40% of its population is currently living in urban centers. By 2030, … Continue reading Retail in Africa: Facts and Emerging Trends

6 Key Retail Challenges [Infographic]

Have you heard of the retail apocalypse that wasn't? Still, retailers face major challenges in today's climate. Here are 6 key challenges faced by retailers worldwide. Challenge #1 Merchandising Merchandising compliance is still staggeringly low. Studies show 60% of promotional displays are not executed properly. 60 percent! Properly executed retail displays register as much as … Continue reading 6 Key Retail Challenges [Infographic]

Sustainability & Stores: Realistic Tips You Can Begin Applying Today

Socially conscious customers make up a growing percentage of consumers who are – quite simply – ones retailers should not ignore. It’s important for merchants to understand and support this consumer audience – ultimately aiming to also support sustainability efforts along the way. To help retailers accomplish this, consider the below. Identify Small In-Store Strategies … Continue reading Sustainability & Stores: Realistic Tips You Can Begin Applying Today

5 Ways Chatbots Can Enhance Customer Experience and Increase Sales in Retail

The business of retail is complex, yet for customers, it should be just the opposite. Because of this, enhancing consumer experiences must be considered from every angle in which customers engage. This includes in physical stores, via traditional e-commerce websites, during online marketplace browsing, throughout social media experiences and even as customers navigate any other … Continue reading 5 Ways Chatbots Can Enhance Customer Experience and Increase Sales in Retail

How Retailers are Responding to Sustainability (With Examples to Inspire You)

There are a lot of trends when it comes to retail. A few years ago the word “sustainability” was probably considered to be a passing phase. But that’s no longer the case. Customers care about the impact that their purchases have on the planet. Retailers are finding out that sustainability isn’t a trend — it’s here … Continue reading How Retailers are Responding to Sustainability (With Examples to Inspire You)

How Retailers Boost the Customer Experience Through Building Community

Today, some of the best shopping inspirations come from an unexpected source: the heart and soul of your customers. And few places spark that inspiration better than community. If you want to show your retail audience that you understand them, that you care about their values—if you want them to spend their money and time … Continue reading How Retailers Boost the Customer Experience Through Building Community

The Retail Apocalypse that Wasn’t: Brick-and-Mortar is Thriving

“The reports of my death are greatly exaggerated.” That quote which was said to be from Mark Twain, could also apply to the current state of retail. From headlines the past couple of years you might assume that sales in brick-and-mortar stores are in negative territory and on the brink of extinction (a full retail … Continue reading The Retail Apocalypse that Wasn’t: Brick-and-Mortar is Thriving

4 Ways to Improve Your Store Experience

Customer Experience continues to be one of the most talked about retail trends in 2019. Customer Experience expert Blake Morgan, who has been covering the topic since 2014, wrote in Forbes: "The phrase customer experience gets a lot more play than it did in the business world in the past when people would simply throw it around … Continue reading 4 Ways to Improve Your Store Experience

Smiling pharmacist - emerging pharmacy trends

Pharmacy Industry: Interesting Facts and Emerging Trends

Through our business and research, we have come across a number of high-level facts and statistics about the retail pharmacy industry, its direction and emerging trends. While our research focused on North America, we thought these emerging pharmacy trends would be of interest to our customers and readers in all markets. Your senior customers matter … Continue reading Pharmacy Industry: Interesting Facts and Emerging Trends

4 Tips to Help CPGs Create Brilliant Multi-Channel Campaigns

Having the ability to connect with consumers across various channels (i.e. physical retail stores, ecommerce, mobile, and social media) isn’t just a “nice to have.” It’s an absolute must. Make no mistake: your customers are using several channels to research, browse, and buy. Brands that want to stay competitive need to engage consumers at multiple … Continue reading 4 Tips to Help CPGs Create Brilliant Multi-Channel Campaigns

How to Engage Gen Z Shoppers In-Store

Heads up, brands and retailers  — Generation Z, also known as Post-Millennials,  is starting to hit the stores. Tomorrow’s shoppers are just beginning to come into their own, with an estimated $44 billion in buying power according to Marketo. They’re shaping up into a force to be reckoned with. Brands who’ve only been focusing on … Continue reading How to Engage Gen Z Shoppers In-Store

Convenience Store Industry, Emerging Trends and Interesting Facts

Through our business and research, we have come across a number of high-level facts and statistics about the convenience (c-store) industry, its direction and emerging trends. We thought they would be of interest to our customers and readers. There are lots of convenience stores! Convenience stores continue to have steady growth as an industry, doubling … Continue reading Convenience Store Industry, Emerging Trends and Interesting Facts