How top retail and hospitality brands execute programs and standards on time, in full, at every site
If a photo is worth a thousand words, can a video be priceless? Beyond the memes and cat videos, even beyond the helpful “do it yourself” home repair videos found on YouTube, videos deliver serious value to consumers and businesses. This is hardly news. Videos are one of the most consumed forms of media already. … Continue reading 5 Benefits of Videos for Brand Standards
It wasn’t too long ago that retailers and consumers were facing a plague of out-of-stock merchandise and empty shelves — on account of supply-chain disruptions in global retail. Times have certainly changed since then, and so have the challenges. A recent study shows that 50% of retailers in the U.S. are struggling with unsold inventory … Continue reading How to create an Effective Merchandising Plan
The retail sector is facing a turbulent period. With persistent supply chain issues, labor shortages, and fears of a recession, retailers must ensure that the various components of their business—including inventory, staff, and operations—are in top shape. This is particularly true for footwear and apparel retailers. Research cited by RetailDive indicates that consumer spending on … Continue reading 6 Areas you Need to Get Right in Your Footwear and Apparel Stores
An enormous number of hotels are coming up across the world with an emphasis on the novelty element. From tree-top rooms to underwater locations, the list of innovative hotel ideas is endless. No matter how unique these may be, however, the fundamentals of hospitality and hotel management will never go out of fashion. Most of … Continue reading Want to Run a Successful Hotel? Focus on These 6 Areas
It’s the busiest time of the year for retailers. Because of all that happened since the pandemic began, most of the challenges that you’ll face this year will likely take place behind-the-scenes instead of behind the counter or on the sales floor. Online sales will surge this year due to continued social distancing and health … Continue reading Timely Order Fulfillment – How to Tips for Retailers
Now more than ever, retailers need to find ways to stay more competitive. Your product, price, and customer service, while important, can no longer be what you hang your brand’s hat on alone. Stores need to ensure that they are creating an experience for their customers and increasing engagement. One way retailers can accomplish this is … Continue reading 4 Ways Using Technology in Retail can Increase Sales
As movie theaters welcome guests post COVID-19, it is critical to have flawless execution of the guest experience. Cleanliness and sanitation are front and center in consumers' minds. Movie Theater Parking Area Ensure parking entrance has appropriate signage. Clear away any debris from parking areas. Check lot after peak periods. Remove and empty trash. See … Continue reading Movie Theater Cleaning Checklist
Retailers are putting processes in place to help them reach their sales goals and connect with their market and audience. As we look ahead, nothing stands out more than customer engagement, interaction, and care as a way to boost sales. Why? Because an engaged customer represents 23% more revenue than average. Companies who improve customer … Continue reading How to Engage with Your Customers
When was the last time you made an assumption about something? Or someone? The reality is, assumptions are often made instinctively – whether they are right or wrong. It’s human nature to react to situations, experiences and even people despite not knowing anything about these scenarios. It’s fair to say that first impressions matter – … Continue reading How Retailers can Create a Positive First Impression
Let’s just cut to the chase — if you’re a retailer, your goal is to get new customers and keep the customers you have coming back, all in the name of increased sales. Without sales, you don’t have a business. Thus, strategizing about how to maximize retail sales should be a top priority. According to … Continue reading 10 Ways To Maximize Sales In Retail
Have you heard of the retail apocalypse that wasn't? Still, retailers face major challenges in today's climate. Here are 6 key challenges faced by retailers worldwide. Challenge #1: Merchandising Merchandising compliance is still staggeringly low. Studies show 60% of promotional displays are not executed properly. 60 percent! Properly executed retail displays register as much as … Continue reading 6 Key Retail Challenges Infographic
With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards
A grocer was cited for failing to keep an accessible checkout lane open. A coffee shop was fined for not maintaining clear space on the transaction counter. A restaurant, bar and antique shop, all were cited for refusing to allow a service animal inside. Those are just a handful of retail locations that recently settled … Continue reading Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers
Customer Experience continues to be one of the most talked about retail trends. Customer Experience expert Blake Morgan, who has been covering the topic since 2014, wrote in Forbes: "The phrase customer experience gets a lot more play than it did in the business world in the past when people would simply throw it around synonymously with the … Continue reading 4 Ways to Improve Your Store Experience
The United States, Canada, Europe, and Australia are all experiencing a swell in their aging populations. In the US 10,000 people turn 65 every day, and in just over a decade, 20% of the US population will be over 65. Already in 2016, 15% of Australia's population was 65+. An aging population means a greater … Continue reading How Pharmacies can Better Engage Seniors
I live in the center of Toronto’s Greektown neighborhood. In a place like this, you’d think I could find a good Gyro. Let me assure you, Alexandros does not disappoint in this regard. The gyro is tender, juicy, and perfectly garlicky. But what I love the best about Alexandros is the feeling of getting a … Continue reading a Hospitality Masterclass From a Gyro Take-Out
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