Whenever possible, Bindy recommends a gradual roll-out where some users/districts are trained, feedback is collected, the forms/workflow adjusted, and the program iteratively expanded by training another batch of users/districts. We call this step “calibration”. In a retail and hospitality environment, a checklist is a collection of brand standards and best practices. What goes on the … Continue reading 🚀Calibrating Checklists and Teams
Retail audits, store visits and hotel assessments are proven to protect the brand, drive brand standards, increase customer satisfaction and mitigate risks in multi-unit retail and hospitality. How exactly will retail audits conducted with Bindy benefit you? Here are some of the benefits you can expect from regularly visiting and auditing your sites with Bindy. … Continue reading 🚀 Who Benefits from Site Visits?
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on audits and assessments. A retail audit helps retail and hospitality brands execute brand standards, programs, and policies in areas such as operations, merchandising, loss prevention, health and safety and security across … Continue reading 🚀 The 7-Step Audit Workflow
Creating a strong, recognizable retail or hospitality brand takes a lot of work. You need to ideate, craft the right positioning, and ensure that it resonates with your target market. Equally important is maintaining brand consistency and brand standards, especially if you’re running multiple stores, hotels or sites. To build trust and loyalty, you must … Continue reading 🚀 6 Ways to Protect The Brand With Site Visits
In the hotel business, it is essential to have insurance, and proper coverage. The risks of fire, injuries or litigation are simply too great to ignore. Insurance is also a legal requirement of the franchisor-franchisee relationship and ensuring said insurance exists and is adequate is an important risk-mitigation step for both the franchisor and the … Continue reading ⭐ Case Study: How one Hospitality Group Used Bindy to Obtain Insurance Certificates from 300 Hotel Franchisees
Brand standards span broad areas of a retail or hospitality network, including branding, customer service, product assortment, preferred vendors, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. They govern how the business should be presented, and how programs should be implemented. Most retail and hospitality groups communicate and expect franchisees and managers to … Continue reading 🚀 What Are Brand Standards?
A merchandising reset is a multi-faceted challenge at the best of times. What do you do when it involves a 3,200 locations and it needs to be done and verified in days? Customer International packaged goods company, food service. Challenge: merchandising conversion at 3,200 locations One of the world's largest consumer packaged goods company (henceforth … Continue reading ⭐ Case Study: How a CPG Used Bindy to Implement a Merchandising Conversion at 3,200 Restaurants
When district managers visit sites, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable. The action plan is an opportunity to apply corrective actions to problem areas. It … Continue reading 🚀 What is an Action Plan?
The hotel industry is the quintessential "experiential" hospitality industry. For this reason, it is essential for a hotel to make a positive first impression before guests even check-in. Using a hotel checklist can help ensure hotel parking, lobby and common areas are up to standard. After all, consistent quality is one reason the hospitality industry can … Continue reading ✔️ Hotel Lobby and Common Areas Checklist
Implementing a retail audit process is neither time-consuming nor difficult. It is perhaps one of the easiest things an operations/sales team can do to boost in-store execution, customer satisfaction and sales. Here is how you can implement a retail audit process in five steps: Step 1: Let's Pause. do you need retail audit software? Asking … Continue reading 🚀 5 Steps to Implement a Retail Audit Process
A retail audit helps retail and hospitality brands execute brand standards, programs, and procedures in areas such as operations, merchandising, loss prevention, health and safety and security across all stores, on time and in full. The audit is sometimes called an assessment or simply a visit. The audit uses retail audit software, an actionable form … Continue reading 🚀 What is a Retail Audit?
Retail audits, also called Store Visits or Store Inspections, drive higher compliance with store program and brand standards. They are part of the retail execution workflow and designed to increase sales and profit margins, boost customer satisfaction and cut business risks. Maybe you are starting a retail audit program from scratch. Maybe you have an … Continue reading 🚀 How to Build a Retail Audit Checklist
Making the most of sales and promo periods can earn your store a ton of revenue. In fact, for brick and mortar retailers, promotions generally account for anywhere from 10% to 45% of total revenue. Understanding how to manage seasonal sales and promotions is key to running a successful store. But it also requires having an … Continue reading How to Manage Seasonal Sales and Promotions Across Multiple Locations
Retail execution is the set of practices and enabling technologies responsible for the complete and timely implementation of store programs, standards and directives at store level. Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on the purpose, scope and best practices of … Continue reading 🚀 What is retail Execution? Purpose, Scope and Best Practices.
Some swear by it. Other won't go near it. Mystery Shopping certainly has its supporters but also its detractors. In this article, we go over the key differences between mystery shopping and district manager led assessments. Let's dive in. District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately … Continue reading 🚀 Mystery Shopping vs. District Managers
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on task management. Retail task management is the process of managing tasks including priority, due date, granular distribution to selected recipients, verification photos, tracking and real-time reporting. Task management helps retail and hospitality … Continue reading 🚀 What Is Retail Task Management?
Presenting retail and hospitality customers with options is part of the Bindy culture. Let's discuss how you can select the right site execution software vendor, in six steps. Methodology Being a retail audit software vendor ourselves, it is arguably difficult not to be biased. For this reason, we remain neutral in the general discussion while … Continue reading 🚀 How to Select Retail and Hospitality Execution Software in 6 Steps
Retailers, manufacturers, distributors and operators are all struggling to do more with less. Fewer resources, smaller budget, less time. You need to communicate and execute programs and standards, you need to protect the brand, collect information from the field, and send directives to stores. You need to do that with limited resources. Do you buy … Continue reading 🚀 Operations Software: Buy or Build?
Online reviews make a huge difference in where people choose to eat these days. 90% of diners research restaurants online before choosing a place to eat. 33% won’t eat at any place that has fewer than four stars. Ultimately, this means that negative reviews have a significant impact on a restaurant. In addition to reducing … Continue reading Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)
Asking a retail execution software vendor like Bindy whether you need this type of software may feel like asking a shoe salesperson whether you really need shoes. And yet the answer may surprise you. The business case for software automation hinges on your activity and the exposure, liability and costs that inconsistent or substandard execution may have … Continue reading 🚀 5 Reasons to Deploy Retail Execution Software