With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards
A friend tells you what you need to hear, but don't always want to. This is why customer complaints are your friend. Let's dive in. Listen to those who speak up (many don't) According to research, only 4% of customers file a complaint on a company’s website or call center, but 42% of customers will … Continue reading Customer Complaints are your Friend. How do you Treat your Friends?