Retail audits, store visits and hotel assessments are proven to protect the brand, drive brand standards, increase customer satisfaction and mitigate risks in multi-unit retail and hospitality. How exactly will retail audits conducted with Bindy benefit you? Here are some of the benefits you can expect from regularly visiting and auditing your sites with Bindy. … Continue reading 🚀 Who Benefits from Site Visits?
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on audits and assessments. A retail audit allows retail and hospitality brands to execute brand standards, programs, and policies in areas such as operations, merchandising, loss prevention, health and safety and security … Continue reading 🚀 What is an Effective Audit Workflow for Site Execution?
Creating a strong, recognizable retail or hospitality brand takes a lot of work. You need to ideate, craft the right positioning, and ensure that it resonates with your target market. Equally important is maintaining brand consistency and brand standards, especially if you’re running multiple stores, hotels or sites. To build trust and loyalty, you must … Continue reading 🚀 6 Ways to Protect The Brand With Site Visits
In the hotel business, it is essential to have insurance, and proper coverage. The risks of fire, injuries or litigation are simply too great to ignore. Insurance is also a legal requirement of the franchisor-franchisee relationship and ensuring said insurance exists and is adequate is an important risk-mitigation step for both the franchisor and the … Continue reading Case Study : How one Hospitality Group Used Bindy to Obtain Insurance Certificates from 300 Hotel Franchisees
Brand standards span broad areas of a retail or hospitality network, including branding, customer service, product assortment, preferred vendors, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. They govern how the business should be presented, and how programs should be implemented. Most retail and hospitality groups communicate and expect franchisees and managers to … Continue reading 🚀 What Are Brand Standards?
When district managers visit sites, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable. The action plan is an opportunity to apply corrective actions to problem areas. It … Continue reading 🚀 What is an Action Plan?
Implementing a retail audit process is neither time-consuming nor difficult. It is perhaps one of the easiest things an operations/sales team can do to boost in-store execution, customer satisfaction and sales. Here is how you can implement a retail audit process in five steps: Step 1: Let's Pause. do you need retail audit software? Asking … Continue reading 🚀 5 Steps to Implement a Retail Audit Process
A retail audit helps retail and hospitality brands execute brand standards, programs, and procedures in areas such as operations, merchandising, loss prevention, health and safety and security across all stores, on time and in full. The audit is sometimes called an assessment or simply a visit. The audit uses retail audit software, an actionable form … Continue reading 🚀 What is a Retail Audit?
Retail audits, also called Store Visits or Store Inspections, drive higher compliance with store program and brand standards. They are part of the retail execution workflow and designed to increase sales and profit margins, boost customer satisfaction and cut business risks. Maybe you are starting a retail audit program from scratch. Maybe you have an … Continue reading 🚀 How to Build a Retail Audit Checklist
Retail execution is the set of practices and enabling technologies responsible for the complete and timely implementation of store programs, standards and directives at store level. This article sheds some light on the purpose, scope and best practices of retail execution. The intended audience is merchandisers, retail operations professionals, area sales professionals, consumer packaged goods … Continue reading 🚀 What is retail Execution? Purpose, Scope and Best Practices.
Some swear by it. Other won't go near it. Mystery Shopping certainly has its supporters but also its detractors. In this article, we go over the key differences between mystery shopping and district manager led assessments. Let's dive in. District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately … Continue reading 🚀 Mystery Shopping vs. District Managers
Retail task management is the process of managing tasks including priority, due date, granular distribution to selected recipients, verification photos, tracking and real-time reporting. Task management helps retail and hospitality brands achieve specific goals through the distribution of actionable and trackable requests. Key Functions of Retail Task Management software Retail Task Management software needs to: … Continue reading 🚀 What Is Retail Task Management?
Presenting retail and hospitality customers with options is part of the Bindy culture. Let's discuss how you can select the right site execution software vendor, in six steps. Methodology Being a retail audit software vendor ourselves, it is arguably difficult not to be biased. For this reason, we remain neutral in the general discussion while … Continue reading 🚀 How to Select Retail and Hospitality Execution Software in 6 Steps
Retailers, manufacturers, distributors and operators are all struggling to do more with less. Fewer resources, smaller budget, less time. You need to communicate and execute programs and standards, you need to protect the brand, collect information from the field, and send directives to stores. You need to do that with limited resources. Do you buy … Continue reading 🚀 Operations Software: Buy or Build?
Online reviews make a huge difference in where people choose to eat these days. 90% of diners research restaurants online before choosing a place to eat. 33% won’t eat at any place that has fewer than four stars. Ultimately, this means that negative reviews have a significant impact on a restaurant. In addition to reducing … Continue reading Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)
Asking a retail execution software vendor like Bindy whether you need this type of software may feel like asking a shoe salesperson whether you really need shoes. And yet the answer may surprise you. The business case for software automation hinges on your activity and the exposure, liability and costs that inconsistent or substandard execution may have … Continue reading 🚀 5 Reasons to Deploy Retail Execution Software
If a photo is worth a thousand words, can a video be priceless? Beyond the memes and cat videos, even beyond the helpful “do it yourself” home repair videos found on YouTube, videos deliver serious value to consumers and businesses. This is hardly news. Videos are one of the most consumed forms of media already. … Continue reading 5 Benefits of Videos for Brand Standards
A retail audit helps retail and hospitality brands execute brand standards, programs, and procedures in areas such as operations, merchandising, loss prevention, health and safety and security across all sites, on time and in full. The audit is sometimes called an assessment or simply a visit. Below, 10 tips to improve site audits across your … Continue reading 🚀 10 Ways to Improve Site Audits
Why this guide? Communication and proper execution of programs, brand standards and operating procedures remains a pain point the for retail and hospitality industries. As a retail or hospitality business expands or becomes more geographically diverse, the physical separation that exists between sites and head office makes communication and engagement increasingly challenging. When communication breaks … Continue reading 🚀 Site Communication: A Comprehensive Guide for Retail and Hospitality
Some retail and hospitality customers come to Bindy from a competing retail or hospitality execution platform they have outgrown or find too expensive. Others come from a workflow developed in house. It usually involves Excel™, email, phone calls and a large amount of human sweat equity to compile the data that was collected. Anyone who … Continue reading 🚀 Excel and Email vs Bindy