How top retail and hospitality brands execute programs and standards on time, in full, at every site
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on communication. Why this guide? Communication and proper execution of programs, brand standards and operating procedures remains a pain point the for retail and hospitality industries. As a retail or hospitality business expands … Continue reading 🚀 Site Communication: A Comprehensive Guide for Retail and Hospitality
Some retail and hospitality customers come to Bindy from a competing retail or hospitality execution platform they have outgrown or find too expensive. Others come from a workflow developed in house. It usually involves Excel™, email, phone calls and a large amount of human sweat equity to compile the data that was collected. Anyone who … Continue reading 🚀 Excel and Email vs Bindy
This article lays out the business case and return on investment for Bindy retail execution across the customer experience, merchandising, time and cost savings, health and safety, loss prevention and communication.
Assigning point values to inspection items is a common practice in retail and hospitality. The idea is to obtain an overall score for the store and an indication of the store's compliance with a program or sets of standards. Scoring a store may however trigger unexpected reactions from the franchisee or store manager. Most operators … Continue reading 🚀 Don’t Sweat the Score, Seize the Opportunity
They say, "Hope is not a management strategy". Let's find out how meaningful this really is and why program and standards execution is essential to retail and hospitality brands. Vision vs. Reality The vision is what head office envisions. The vision hopes to deploy merchandising initiatives and seasonal programs to produce a certain outcome such … Continue reading 🚀 Why Store Execution Matters
Guess what’s costlier than diamonds these days? Acquiring customers in the retail industry. That’s right. The customer acquisition cost in retail has skyrocketed in the last eight years, recording a whopping 222% increase. How did we get here? Among other things, stricter regulations around consumer privacy, the imminent demise of third-party cookies, and the launch … Continue reading 5 Store Operations Best Practices Every Manager Must Implement
Retailers and consumers alike have been facing the brunt of inflation of late. You don’t have to be an expert in economics to see how dramatically the prices of everything — from gas to household essentials — have been rising since the past year. June 2022 recorded an inflation rate of 9.1%, the highest we’ve … Continue reading How to Run a Thriving Retail Business Amidst Economic Uncertainty
Not long ago, I met a regional director. To improve his bottom line, he was considering cutting down district managers to a single individual to oversee 50 franchisees. My suggestion to him was not to bother managing the stores at all at that point. When will retail networks understand that district management is not a … Continue reading The Dangers of Treating District Managers as a Cost Center
The retail sector is facing a turbulent period. With persistent supply chain issues, labor shortages, and fears of a recession, retailers must ensure that the various components of their business—including inventory, staff, and operations—are in top shape. This is particularly true for footwear and apparel retailers. Research cited by RetailDive indicates that consumer spending on … Continue reading 6 Areas you Need to Get Right in Your Footwear and Apparel Stores
Customer Privately owned UK insurance broker and their risk management partner specializing in safety analysis and legal compliance in construction and engineering sectors. Challenge The customer required the flexibility to create and update numerous specialized forms based on client needs, record non-compliant safety issues in real time, track resolution and easily identify safety trends for … Continue reading ⭐ Case study: How a Risk Management Firm Used Bindy for Safety Audits at 250 Sites
A Pharmacy Inspection Checklist helps ensure stores have the right systems in place to comply with regulations and health and safety standards. Some of the information below comes from the office of the professional of New York State and is included here in case the information is moved or removed from their website. Premises Registered area … Continue reading ✔️ Pharmacy Inspection Checklist
Use this sample CPG Merchandising Checklist to create or update your visual merchandising program across your retail partner locations. Shelves Shelves are stocked. No product holes. There are no unauthorized items. All authorized items are stocked on the shelf. Correct planogram used for the location and category (attach a photo). Number of “facings” is appropriate … Continue reading ✔️ CPG Merchandising Checklist
To assist multi-unit retailers starting or improving their retail audit program, Bindy regularly publishes how-to guides, best practices and checklists. Use this sample checklist to create or update your commercial kitchen equipment checklist across your locations to keep kitchens operating at a high level. Preventative maintenance on kitchen equipment minimizes breakage, increases performance, reduces power consumption and extends … Continue reading ✔️ Equipment Checklist for Commercial Kitchens
Loss prevention is a very real challenge for retailers. Shrinkage is a problem that costs retailers billions of dollars every year due to external theft, internal theft, and administrative errors. Regularly using a Loss Prevention Checklist across your locations ensures compliance with policy, reinforces training, and demonstrates loss prevention is a priority for your business. … Continue reading ✔️ Loss Prevention Checklist
Use this sample Fire Protection Checklist to create or update your fire protection program across your retail locations. While individual situations vary, the following sample checklist details specific issues that may be included in an inspection checklist for fire protection. Methodology: This checklist was compiled from a number of sources and moderated using industry research. Fire … Continue reading ✔️ Fire Protection Checklist
Use this sample Washroom Inspection Checklist to inspect your commercial restrooms and ensure they function properly and are not unpleasant for customers. For bathroom cleaning specifically, refer to the Commercial Restroom Cleaning Checklist. General Washroom Are the washroom’s door and handle clean and in good repair? Is the washroom’s interior clean upon first impression? The … Continue reading ✔️ Washroom Inspection Checklist
The exterior areas around your stores are critically important to first impressions! Use an Exterior Area Checklist to ensure the area around your stores is clean, safe and invites customers to come into your stores. This sample Exterior Area Checklist comes from the Canadian Centre for Occupational Health and Safety and is included here in case … Continue reading ✔️ Exterior Area Checklist
The parking industry is largely divided into two types: on-street parking and off-street parking. On-street parking is predominantly owned by municipalities while off-street parking is privately owned. Both types need to ensure lots are in good repair and compliant with regulations and customer expectations. Here is a sample Parking Lot Inspection Checklist to help you … Continue reading ✔️ Parking Lot Inspection Checklist
The furniture store industry has grown 1.7% per year on average since 2017 and currently stands at a market size of $75.7 billion. The market is extremely competitive, and one of the ways you can ring up more sales is by making your furniture showroom easy to navigate. If you can help customers find what … Continue reading How to Make Your Furniture Store Easier to Navigate
Ever since the pandemic, there has been a notable increase in the number of households with pets. Most pet owners consider their pets to be a part of their family and care deeply about their needs. It’s hardly surprising, therefore, that the pet care market size in the US is expected to reach $22.5 billion … Continue reading How to Make Your Pet Store Easy to Navigate
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