An enormous number of hotels are coming up across the world with an emphasis on the novelty element. From tree-top rooms to underwater locations, the list of innovative hotel ideas is endless. No matter how unique these may be, however, the fundamentals of hospitality and hotel management will never go out of fashion. Most of … Continue reading Want to Run a Successful Hotel? Focus on These 6 Areas
Brand standards span broad areas of the operations of a franchise network, including customer service, product preparation, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. They govern how specific tasks should be completed and what a successful implementation outcome entails. Most customer-facing franchise-based groups, especially in industries such as hospitality, food service and … Continue reading What Are Brand Standards?
Use this checklist to ensure the restrooms at your hotel, restaurant or commercial facility remain clean and healthy for customers and staff. To ensure your restrooms function properly and are not unpleasant for customers, also refer to the Washrooms Inspection Checklist. Pre-cleaning Protective equipment worn, including gloves and goggles where spraying is involved. Wet Floor … Continue reading Commercial Restroom Cleaning Checklist
If you’re in the business of running hotels, experience is everything. With the hospitality industry being more competitive than ever, the best way to set yourself apart is to offer unparalleled experiences time and time again. However, doing this at scale can be challenging. When you’re overseeing multiple teams across several locations, it’s all too … Continue reading How to Keep Your Hospitality Brand Experience Consistent Across Multiple Hotels and Channels
A site inspection keeps your business, employees and customers safe by identifying potential hazards and risks. Here are some tips on using site inspections to reduce commercial insurance premiums. While an insurance company will often send an inspector to survey the site when you insure a new property and business, taking a preemptive approach can … Continue reading How to Use Site Inspections to Reduce Commercial Insurance Premiums
The hotel industry is the quintessential "experiential" hospitality industry. For this reason, it is essential for a hotel to make a positive first impression before guests even check-in. Using a hotel checklist can help ensure hotel parking, lobby and common areas are up to standard. First impressions matter. In February 2020 Travel Media Group analyzed … Continue reading Hotel Lobby and Common Areas Checklist
Use this sample Hotel Safety and Security Checklist to create or update your inspection program across your hotels. Having the safety of a hotel property questioned can damage the brand and keep guests away. Below, a list of criteria for checking the safety of your hotel properties. Methodology: This checklist was compiled from a number of … Continue reading Hotel Safety and Security Checklist