How leading brands execute programs with inspections, corrective action plans and tasks
What is an action plan? When the district manager walks a store/location as part of the retail audit, she is bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make locations more inviting to guests and more profitable. The … Continue reading What is a Retail Audit Action Plan?
Scoring a store against brand standards can elicit emotionally-charged reactions by the franchisee or store manager. Most operators/franchisees take pride in their work and can struggle with a disappointing visit score and district manager guidance. Was the district manager too harsh or unfair? Is my store really lacking in certain areas as the visit's score, … Continue reading Don’t Sweat the Score, Seize the Opportunity