How top retail and hospitality brands execute programs and standards on time, in full, at every site
When district managers visit sites, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable. The action plan is an opportunity to apply corrective actions to problem areas. It … Continue reading 🚀 What is an Action Plan?
Assigning point values to inspection items is a common practice in retail and hospitality. The idea is to obtain an overall score for the store and an indication of the store's compliance with a program or sets of standards. Scoring a store may however trigger unexpected reactions from the franchisee or store manager. Most operators … Continue reading 🚀 Don’t Sweat the Score, Seize the Opportunity
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