When district managers visit sites in the context of a retail or hospitality audit, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally.
Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable.
The action plan is an opportunity to apply corrective actions to problem areas. It designates an individual responsible for rectifying each issue (anything deemed substandard or non-compliant by the district manager during the visit) and a target date for resolution.
In Bindy, action plans are often combined with verification photos, signatures and comments to document and illustrate steps taken to resolve the issue.
Operate your retail and hospitality network like a giant
Accountability
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The action plan fosters ownership and accountability at each site. It also allows district managers and franchisees/managers to work together towards a shared goal: making each site more performant and profitable. Corrective actions are about seizing the opportunity to do better. Remember, don’t sweat the score, seize the opportunity.
Efficiency
The action plan breeds efficiency. It allows for corrections to happen with no time wasted with back-and-forth communication between the franchisee/store manager and the district manager or head office. You’ll never be asked again “is it done yet?”. You’ll mark the corrective action fixed (optionally upload a verification picture), you’ll know, they’ll know. What will you do with your free time?
Find a deficiency, assign it as a corrective action, fix it…done!
Don’t just Find Problems…Fix Them!
Don’t spend time and resources looking for issues unless you are committed to correcting them.
The goal of a product like Bindy is not to help you find problems. The goal is continuous improvement, resolution, and closure. Finding problems is good. Fixing them is better.
Close the loop on Site execution
At its core, the action plan is a vehicle for improvement. Success in retail and hospitality hinges largely on execution. The action plan is execution.
The action plan is the continuation of the visit, the key to getting resolution and closure.
If you think of problems as ailments, the action plan is the cure. Don’t leave the site without one!
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