Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)

Online reviews make a huge difference in where people choose to eat these days. 90% of diners research restaurants online before choosing a place to eat. 33% won’t eat at any place that has fewer than four stars.  Ultimately, this means that negative reviews have a significant impact on a restaurant. In addition to reducing … Continue reading Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)

How to Offer a Consistent Dining Experience Across Several Locations

In the food service and hospitality business, running a single-unit operation is hard enough, but managing several locations multiplies the challenges. Customers expect a dependable, consistent quality of food, service, and ambiance with each and every visit to each and every location.  You might be providing exceptional dining experiences at your flagship establishment, but that’s … Continue reading How to Offer a Consistent Dining Experience Across Several Locations