Retail and Hospitality Operations
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on communication. Why this guide? Communication and proper execution of programs, brand standards and operating procedures remains a pain point the for retail and hospitality industries. As a retail or hospitality business expands … Continue reading ⭐ Site Communication: A Comprehensive Guide for Retail and Hospitality
There’s no denying that since its launch in 2007, Airbnb has disrupted the travel and hospitality industry drastically. By offering travelers the unique experience of “living like locals” via stays in private apartments and homes, the company has seen enormous success. Today, it operates in 220 countries and has more than 4 million hosts and … Continue reading 8 Reasons The Hospitality Industry Can Give Guests to Choose Hotels Over Airbnb
Some retail and hospitality customers come to Bindy from a competing retail or hospitality execution platform they have outgrown or find too expensive. Others come from a workflow developed in house. It usually involves Excel™, email, phone calls and a large amount of human sweat equity to compile the data that was collected. Anyone who … Continue reading ⭐ Excel and Email vs Bindy Retail Audit and Task Management
Top retail and hospitality brands use Bindy to communicate and execute brand standards and programs, audit sites and send tasks. Why? This article lays out the business case and return on investment for Bindy retail execution across the customer experience, merchandising, time and cost savings, health and safety, loss prevention and communication. HAPPY CUSTOMERS = PROFITABLE OPERATOR … Continue reading ⭐ Why Use Bindy Retail Audit and Task Management?
Assigning point values to inspection items is a common practice in retail and hospitality audits. The idea is to obtain an overall score for the site and an indication of the site's compliance with a program or sets of standards. Scoring a site may however trigger unexpected reactions from the franchisee or store manager. Most … Continue reading ⭐ Don’t Sweat the Retail Audit Score, Seize the Opportunity
It wasn’t too long ago that retailers and consumers were facing a plague of out-of-stock merchandise and empty shelves — on account of supply-chain disruptions in global retail. Times have certainly changed since then, and so have the challenges. A study by HubSpot shows that 50% of retailers in the U.S. are struggling with unsold … Continue reading How to create an Effective Merchandising Plan
"Hope is not a management strategy", "retail is detail", "inspect what you expect". Why do we have so many expressions to convey that action is more important than words alone? Program and standards execution is essential to retail and hospitality brands. Here is why. Vision vs. Reality The vision is what head office envisions. The … Continue reading ⭐ Why Store Execution Matters
Guess what’s costlier than diamonds these days? Acquiring customers in the retail industry. That’s right. The customer acquisition cost in retail has skyrocketed in the last eight years, recording a whopping 222% increase. How did we get here? Among other things, stricter regulations around consumer privacy, the imminent demise of third-party cookies, and the launch … Continue reading 5 Store Operations Best Practices Every Manager Must Implement
Retailers and consumers alike have been facing the brunt of inflation of late. You don’t have to be an expert in economics to see how dramatically the prices of everything — from gas to household essentials — have been rising since the past year. June 2022 recorded an inflation rate of 9.1%, the highest we’ve … Continue reading How to Run a Thriving Retail Business Amidst Economic Uncertainty
The retail sector is facing a turbulent period. With persistent supply chain issues, labor shortages, and fears of a recession, retailers must ensure that the various components of their business—including inventory, staff, and operations—are in top shape. This is particularly true for footwear and apparel retailers. Research cited by RetailDive indicates that consumer spending on … Continue reading 6 Areas you Need to Get Right in Your Footwear and Apparel Stores
Running a massage clinic, by no means, is an easy task. You must strive to provide a high quality of service consistently while ensuring the safety and comfort of your clients and your employees. Things can get even more complicated if you run a franchise of massage clinics. In this article, we’ll take a look … Continue reading 5 Areas You Need to Get Right in Your Massage Clinics
Safety audits are an essential part of risk management to ensure safety standards are followed and sites are operating within regulations and best practice. In this post we'll explore how a risk management firm used Bindy for safety audits at 250 sites. Customer Privately owned UK insurance broker and their risk management partner specializing in … Continue reading 📚 Case study: How a Risk Management Firm Used Bindy for Safety Audits at 250 Sites
A Pharmacy Inspection Checklist helps ensure stores have the right systems in place to comply with regulations and health and safety standards. Some of the information below comes from the office of the professional of New York State and is included here in case the information is moved or removed from their website. Premises Registered area … Continue reading ✔️ Pharmacy Inspection Checklist
Use this sample CPG Merchandising Checklist to create or update your visual merchandising program across your retail partner locations. Shelves Shelves are stocked. No product holes. There are no unauthorized items. All authorized items are stocked on the shelf. Correct planogram used for the location and category (attach a photo). Number of “facings” is appropriate … Continue reading ✔️ CPG Merchandising Checklist
To assist multi-unit retailers starting or improving their retail audit program, Bindy regularly publishes how-to guides, best practices and checklists. Use this sample checklist to create or update your commercial kitchen equipment checklist across your locations to keep kitchens operating at a high level. Preventative maintenance on kitchen equipment minimizes breakage, increases performance, reduces power consumption and extends … Continue reading ✔️ Equipment Checklist for Commercial Kitchens
Loss prevention is a very real challenge for retailers. Shrinkage is a problem that costs retailers billions of dollars every year due to external theft, internal theft, and administrative errors. Regularly using a Loss Prevention Checklist across your locations ensures compliance with policy, reinforces training, and demonstrates loss prevention is a priority for your business. … Continue reading ✔️ Loss Prevention Checklist
Use this sample Fire Protection Checklist to create or update your fire protection program across your sites and facilities. While individual situations vary, the following sample checklist details specific issues that may be included in an inspection checklist for fire protection. Methodology: This checklist was compiled from a number of sources and moderated using industry research. … Continue reading ✔️ Fire Protection Checklist
Use this sample Restrooms Inspection Checklist to inspect your commercial restrooms and ensure they function properly and are not unpleasant for customers. For restrooms cleaning specifically, refer to the Commercial Restroom Cleaning Checklist. General Restrooms Are the restrooms' door and handle clean and in good repair? Is the restrooms' interior clean upon first impression? The … Continue reading ✔️ Restrooms Inspection Checklist
The automotive industry in the US is ever-evolving and highly competitive. With vehicle owners always on the lookout for convenient repair and maintenance options, auto shops need to have a solid understanding of customer needs, technology, and pricing in order to be successful. The sheer number of parts that an average vehicle has indicates the … Continue reading 6 Areas You Need to Get Right in Your Automotive Maintenance Business
An enormous number of hotels are coming up across the world with an emphasis on the novelty element. From tree-top rooms to underwater locations, the list of innovative hotel ideas is endless. No matter how unique these may be, however, the fundamentals of hospitality and hotel management will never go out of fashion. Most of … Continue reading Want to Run a Successful Hotel? Focus on These 6 Areas
The exterior areas around your stores are critically important to first impressions! Use an Exterior Area Checklist to ensure the area around your stores is clean, safe and invites customers to come into your stores. This sample Exterior Area Checklist comes from the Canadian Centre for Occupational Health and Safety and is included here in case … Continue reading ✔️ Exterior Area Checklist for Commercial Sites
The parking industry is largely divided into two types: on-street parking and off-street parking. On-street parking is predominantly owned by municipalities while off-street parking is privately owned. Both types need to ensure lots are in good repair and compliant with regulations and customer expectations. Here is a sample Parking Lot Inspection Checklist to help you … Continue reading ✔️ Parking Lot Inspection Checklist
The furniture store industry has grown 1.7% per year on average since 2017 and currently stands at a market size of $75.7 billion. The market is extremely competitive, and one of the ways you can ring up more sales is by making your furniture showroom easy to navigate. If you can help customers find what … Continue reading How to Make Your Furniture Store Easier to Navigate
Ever since the pandemic, there has been a notable increase in the number of households with pets. Most pet owners consider their pets to be a part of their family and care deeply about their needs. It’s hardly surprising, therefore, that the pet care market size in the US is expected to reach $22.5 billion … Continue reading How to Make Your Pet Store Easy to Navigate
When a customer walks into a store, first impressions really do matter. As retail grows more competitive, a clean, well-considered store layout can easily mean the difference between gaining a sale or losing one. So, what do furniture and home decor retailers need to consider in order to design a showroom and product displays that … Continue reading How to Design a Furniture Showroom That Converts
Your pet shop’s adherence to safety and compliance standards is crucial to improving the customer experience, employee safety, and perhaps most importantly, the health and safety of the animals you sell. You’ll need to run regular partial or full audits of your store to catch issues as they arise. The best audit strategy is typically … Continue reading Running a Pet Store? Audit These 5 Things to Ensure Safety and Compliance
As consumer demand for sustainability and minimalism continues to grow, secondhand products are back in vogue. The market is expected to grow 11X faster than the retail clothing sector and is projected to reach $77 billion by 2025. Indeed, with 16-18% of Americans shopping at thrift stores in a year, the secondhand market is gaining … Continue reading How to Run a Successful Thrift Store
Values related to sustainability, community, and corporate social responsibility (CSR) have become front and center for consumers, which is why many brands have ramped up their CSR efforts over the last few years. However, it’s worth pointing out that some retailers have long been prioritizing these values. We’re referring to co-op stores. Also known as … Continue reading 7 Tips to Successfully Manage a Retail Co-op
It’s no secret that retail and hospitality audits are incredibly important to your operations. Site audits and inspections enable you to evaluate programs and initiatives, ensure compliance, and even connect with teams on the ground. However, they can also take time. Between audit preparations, travel time, inspecting stores, and following up, site visits can take … Continue reading 6 Ways to Save Time During Retail and Hospitality Audits
Use this checklist to ensure the restrooms at your hotel, restaurant or commercial facility remain clean and healthy for customers and staff. To ensure your restrooms function properly and are pleasant for customers, also refer to the Washrooms Inspection Checklist. Pre-cleaning Protective equipment worn, including gloves and goggles where spraying is involved. Wet Floor signs … Continue reading ✔️ Commercial Restrooms Cleaning Checklist
Having high standards and a strong plan of action is great, but even the best strategies will fall flat if they aren’t carried out properly. As Larry Bossidy, former AlliedSignal CEO wrote in the bestselling book, Execution: The Discipline of Getting Things Done, “Strategies most often fail because they aren’t well executed.” This lesson rings … Continue reading 6 Store Inspection Mistakes District Managers Make When Auditing Retail Stores
Use a store operations checklist and regularly inspect your locations to ensure brand standards are upheld and stores are running optimally. Use this sample Store Operations Checklist to create or update store standards or operations programs across your locations. First impressions On a scale of one to ten; how presentable is the store? Are carts … Continue reading ✔️ Store Operations Checklist
Eighty-six percent of retailers report there is a correlation between well-executed visual merchandising and conversion rates. Using a Visual Merchandising Checklist in-store helps ensure your programs are executed on time and across all locations. Use this sample Visual Merchandising Checklist to create or update your visual merchandising program across your locations. STORE EXTERIOR The store … Continue reading ✔️ Visual Merchandising Checklist
The director of operations is crucial to the success of national retail chains. Anyone who takes on this role is tasked with managing high-ranking staff such as district and general managers. In some cases, they’re also in charge of overseeing the high-level operations of multiple locations, as well as defining the operational strategy of the … Continue reading What Does It Take to Be a Successful Director of Operations?
Many growing businesses reach a point where they start to outgrow their current market. Perhaps you’ve already managed to capture a large chunk of customers in your local area. Maybe your regional business has grown to become the top choice in your category. Whatever the case, you may find yourself exploring the possibility of expanding … Continue reading How to Scale Your Operations from Regional to National
A comprehensive health and safety inspection program protects your business. Use this sample health and safety checklist to create or update your health and safety program across your locations. Employee Handwashing Employees are aware of company handwashing standards and practices including scrubbing hands for a minimum of 20 seconds and lathering backs of hands, between … Continue reading ✔️ Health and Safety Checklist for Retail and Hospitality
Incorporating a food safety checklist into your health and safety program not only keeps you compliant and protects the brand from claims, lawsuits, and other headaches but also encourages staff to act appropriately. “The audit process itself becomes a driver for people to not only comply, but to actually have the right behaviors and be … Continue reading ✔️ Food Safety Checklist
Despite being a mature category, the alcoholic beverages market continues to grow. Analysts are forecasting a CAGR of 2.2% from 2022 to 2031, a performance that’s driven by an increase in young adult consumers and a rise in disposable income. This is great news for retailers specializing in beer, wine, and spirits. However, it’s important … Continue reading How to Audit Your Beer and Wine Retail Stores
Most people would agree that rewards and recognition programs can be effective at motivating employees. Data from Reward Gateway shows that 90% of HR professionals believe that these programs help drive business results. In addition, research by Deloitte found a high correlation between employee recognition and engagement. The study found that organizations that implement recognition … Continue reading 8 Common Mistakes Retail Employers Make When Trying to Reward Team Members
If you’re in the business of running hotels, experience is everything. With the hospitality industry being more competitive than ever, the best way to set yourself apart is to offer unparalleled experiences time and time again. After all, consistent quality is one reason the hospitality industry can give guests to chose hotels over AirBnb. However, doing … Continue reading How to Keep Your Hospitality Brand Experience Consistent Across Multiple Hotels and Channels
Did you know that wellness is a $1.5 trillion industry globally? However, the market is still extremely competitive and crowded — and the only real way to be profitable is to make sure that your brand connects with customers on a deeper level. For wellness franchise owners or district managers, one of the best ways … Continue reading Running a Wellness Franchise? 7 Best Practices to Offer a Consistent Experience
The demand for massage therapy has been on the rise over the last few years as more and more consumers wake up to its benefits. According to the US Bureau of Labor Statistics, the employment of massage therapists is likely to increase by 18% between 2023 and 2033 — far above average. However, as a … Continue reading Top 5 Complaints Guests Have About Massage Clinics — and How to Address Them
Gyms, studios and fitness centers are a highly competitive market. There is a myriad of fitness activities available to consumers outside of the gym (e.g., virtual classes, home equipment, etc.), so if you own or manage one, it’s important to continuously engage your members to ensure that they keep coming back. A big part of … Continue reading How to Ensure a Great Guest Experience at your Gyms and Studios
The retail industry has always been competitive, but the last few years have been more challenging than ever. People’s shopping habits have evolved dramatically and consumer expectations continue to increase. As such, every retailer needs to be aware of the right strategies in order to be truly successful in the current landscape and beyond. To … Continue reading 7 Costly Mistakes to Avoid in Retail
When hiring, all businesses seek to do one thing: bring in the best person for the job. However, this is easier said than done, as the career marketplace can be a complex and competitive environment. Not to mention, the global economy was shaken by the events of 2020, so retail and other industries have changed … Continue reading How to Hire Former Retail Employees
Getting sued is a retailer's worst nightmare. Lawsuits aren’t just stressful and time consuming, they’re notoriously expensive. With average attorney rates ranging from $250 to $550 an hour, businesses can expect to shell out hundreds of thousands dollars (likely more) in the event of a lawsuit. Then there are the hard-to-quantify costs that come with … Continue reading 6 Reasons Retailers Get Sued — and How to Avoid Them
Between rapidly changing consumer trends and more competition, agility is a super power in the retail industry. If you want to thrive today and in the coming years, it’s critical that you learn how to be fast, nimble, and adaptable. This post explores the topic of retail agility in more detail, and sheds light on … Continue reading How to Be an Agile Retailer: 6 Expert-Backed Ideas
Consistency is the bedrock of any successful franchise business. Customers expect the same experience from your brand no matter where they’re shopping, eating or staying, which is why it’s important to keep your franchisees in check and ensure they stay consistent with brand standards, corporate guidelines and policies. A good starting point to achieving this … Continue reading 7 Ways to Deal with Rogue Franchisees
In the food service and hospitality business, running a single-unit operation is hard enough, but managing several locations multiplies the challenges. Customers expect a dependable, consistent quality of food, service, and ambiance with each and every visit to each and every location. You might be providing exceptional dining experiences at your flagship establishment, but that’s … Continue reading How to Offer a Consistent Dining Experience Across Several Locations
We all know that food service is a very competitive industry. For a restaurant to be successful, it’s incredibly important for restaurant operators to assess their strategies and adopt innovative tactics to enhance the dining experience, boost traffic, sales, and profitability. Besides food quality, the restaurant atmosphere plays a very important role when it comes … Continue reading 7 Ways to Create an Inviting Restaurant Atmosphere
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