Retail and Hospitality Operations
Choosing the right retail task management software provider can take your retail and hospitality business to the next level. Being able to send tasks to sites in seconds, setting priorities and due dates, and verifying completion with photos is a game changer for speedy and reliable execution of store tasks. However, with so many options … Continue reading Best Retail Task Management Software
Choosing the right store communication, retail audit and task management software can elevate your retail or hospitality business. Being able to send tasks to sites in seconds, setting priorities and due dates, and verifying completion with photos is a game changer for speedy and reliable execution of store tasks. Being able to post news and information about … Continue reading Bindy vs. WorkJam
Choosing the right store communication, retail audit and task management software can elevate your retail or hospitality business. Being able to send tasks to sites in seconds, setting priorities and due dates, and verifying completion with photos is a game changer for speedy and reliable execution of store tasks. Being able to post news and information … Continue reading Bindy vs. Zipline
Choosing the right store communication, retail audit and task management software can elevate your retail or hospitality business. Being able to send tasks to sites in seconds, setting priorities and due dates, and verifying completion with photos is a game changer for speedy and reliable execution of store tasks. Being able to post news and information about … Continue reading Bindy vs. Zenput
Warehouse "X" is struggling to keep up with standard operating procedures. Exposed wires, unlabeled storage racks and missing packing slips. There are stacks of boxes on the floor that never seem to make it onto the shelves. Tripping hazards galore and shipments aren't ready by the time the drivers arrive for pick up. Sounds familiar? … Continue reading 📚 Quick Business Case: Warehouse and Stock Room
On the inside, store "X" is on point. Clean floors and mirrors, no merchandise left on the counter and appropriate soft music playing. You'd expect higher sales. Unfortunately the outside is a disaster. Cigarette butts everywhere, dirty windows, cobwebs on the sign, litter by the door, overgrown and unkept plants. They say that it's what … Continue reading 📚 Quick Business Case: Store Exterior
Store "X" is ground zero for shoplifting, the highest rate on the east coast. On the sales floor, the EAS towers don't work, the cameras are just for show, and the cash isn't always audited at opening and closing. The backroom isn't any better, the backdoor was propped open with a brick for "fresh air" … Continue reading 📚 Quick Business Case: Loss Prevention
Store "X" has been struggling to follow the basics when it comes to the checkout. Frontline associates aren't upselling and offering related add-ons. They're not asking customers about loyalty signups or even mentioning them. Greeting and thanking customers, overcrowded checkout areas...guest and service standards are just random here. This means missed sales, and lost opportunities. … Continue reading 📚 Quick Business Case: The Checkout
Restaurant "X" has a problem with consistent food preparation. It's the little things. The chicken is cut into cubes instead of slices. The salad has mozzarella instead of cheddar. They aren't even getting the cheeseburger right, they put the cheese on the bottom! It doesn't sound like much, but customers notice. Online reviews are mixed … Continue reading 📚 Quick Business Case: Restaurant food preparation
Pharmacy "X" continues to struggle keeping up with merchandising initiatives, especially seasonal. During most store visits, the shelves aren't stocked according to the planogram, and when they are, the products aren't faced. And the end caps? They never seem to be rotated with seasonal products - it's like they're selling sunscreen at Christmas. The procedures … Continue reading 📚 Quick Business Case: Pharmacy Merchandising
Self-serve grooming stations at pet store "X" are not getting any love from customers! Tubs aren't reset between uses, towels often run out mid-day, and there is mold developing on the tile grout. To top it off, there's fur everywhere! From the floor drains, to the window sills, and even clogging the ceiling vents. Online … Continue reading 📚 Quick Business Case: Pet Store
There's an issue with the parking facility "X". Litter, faded lines, and so many potholes, it's like driving through a minefield. On top of that, daily records of valet service are incomplete, there are missing transactions, and validation logs aren't being tracked by the site management team. Part of the problem is that no one … Continue reading 📚 Quick Business Case: Parking
Hotel property "X" is great at being consistent, consistently underperforming that is. Lobby furniture is in disrepair and the grab-and-go snacks display case is mostly empty. The business center doesn't have a working printer and barely gets a Wi-Fi signal. Guest bathrooms show mold stains on the floor, shower and sink, there is discoloration/damage to … Continue reading 📚 Quick Business Case: Hotels
Furniture store "X" has a sales floor problem. The power recliners don't have power, chairs aren't tucked in, there is trash on multiple displays, and the area rugs are just hanging on by a thread. To top it off, there are loose cords on the sales floor while the cord covers are sitting in a … Continue reading 📚 Quick Business Case: Furniture Sales Floor
Automotive services shop "X" has experienced mechanics and online reviews are strong. But the shop itself needs some freshening up to stay competitive. Chipped paint, dirty floors in the lobby, yellowed-out ceiling tiles by the air vents, and stained chairs with significant wear and tear in the waiting room. A competitor opened a shop just … Continue reading 📚 Quick Business Case: Automotive Repair
Restaurant "X" has received multiple infractions from the health department. Mold in the ice machine, food stored without labels, and improper handwashing. Heath and safety visits by the district manager aren't much better with several deficiencies noted, still outstanding. The restaurant is review-bombed online, and the damage done to sales, the restaurant and the brand's … Continue reading 📚 Quick Business Case: Restaurant Health and Safety
Store "X" can't seem to get their seasonal merchandising to line up with the plan. The gondolas and end cap displays are inconsistent and rolled out late. The dump bins are still sitting empty in the back room, not on the sales floor. Promotional signage tends to be outdated, if there’s any signage at all. … Continue reading 📚 Quick Business Case: Merchandising
Wellness Center "X" continues to struggle with the basics. It's the little things, a rock to hold the door open, and unapproved signage. Then the bigger issues like improper room cleaning between guests, unapproved disinfectant, and used items improperly disposed of. Online reviews for the center are mixed; many guests report the staff is inattentive. … Continue reading 📚 Quick Business Case: Spas, Clinics, & Wellness
Choosing the right retail audit software provider can take your retail and hospitality business to the next level. Being able to execute programs and standards at every site, every time and drive site performance with actionable reports, photos, videos, signatures, and a closed-loop corrective workflow is a game changer for speedy and reliable execution at … Continue reading Best Retail Audit Software
Just about any type of business comes with risks and liabilities, and retailers are no exception. In retail, such risks can come in the form of safety issues (e.g., in-store hazards that can cause slips and falls), theft and loss (e.g., shoplifting), or operational challenges (e.g., employee errors leading to inventory discrepancies). While being 100% … Continue reading 11 Tips to Reduce Risk in Your Retail Business
Retail success isn't just about acquiring customers and selling more products. While maximizing sales is essential, ensuring smooth and efficient operations is equally important. We'll discuss the most common challenges retailers face
You work for a retail or hospitality group and have been tasked with finding a retail audit, task management or store communication software solution. "The tradeshow will have what I need, right?". Yes, and no. Here is why. What is tradeshow software? You have seen it in New York, Chicago, Atlanta, Las Vegas and wherever … Continue reading ⭐ Never Select Software at a Tradeshow – Here is Why
Whenever possible, Bindy recommends a gradual roll-out where some users/districts are trained, feedback is collected, the forms/workflow adjusted, and the program iteratively expanded by training another batch of users/districts. We call this step “calibration”. In a retail and hospitality environment, a checklist is a collection of brand standards and best practices. What goes on the … Continue reading ⭐ Retail Audit Calibration
Retail audits, hotel audits and site inspections are known to protect the brand, drive brand standards, increase customer satisfaction and mitigate risks in multi-unit retail and hospitality. Having said that, how exactly will retail audits benefit you? Here are some of the benefits you can expect from regularly visiting and auditing your sites and facilities. … Continue reading ⭐ Who Benefits from Retail and Hospitality Audits?
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on audits and assessments. With a view to sharing best practices with in-store execution and retail audits, Bindy has also created these guides for you: How to choose a retail audit software vendor in … Continue reading ⭐ The 7-Step Retail Audit Workflow
Creating a strong, recognizable retail or hospitality brand takes a lot of work. You need to ideate, craft the right positioning, and ensure that it resonates with your target market. Equally important is maintaining brand consistency and brand standards, especially if you’re running multiple stores, hotels or sites. To build trust and loyalty, you must … Continue reading ⭐ 6 Ways to Protect The Brand With Retail and Hospitality Audits
In the hotel business, it is essential to have insurance, and proper coverage. The risks of fire, injuries or litigation are simply too great to ignore. Insurance is also a legal requirement of the franchisor-franchisee relationship and ensuring said insurance exists and is adequate is an important risk-mitigation step for both the franchisor and the … Continue reading 📚 Case Study: How one Hospitality Group Used Bindy to Obtain Insurance Certificates from 300 Hotel Franchisees
Brand standards span broad areas of a retail or hospitality network, including branding, customer service, product assortment, preferred vendors, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. They govern how the business should be presented, and how programs should be implemented. Most retail and hospitality groups communicate and expect franchisees and managers to … Continue reading ⭐ What Are Brand Standards in Retail and Hospitality and Why Measure Them?
Anytime a CPG prepares for an upcoming promotional or merchandising reset, challenges are inevitable, even with months of planning. It involves coordinating with local teams, ensuring products and signage for each location are compatible with each restaurant format, ensuring compliance, and verifying execution. What do you do when it involves a 3,200 locations and it … Continue reading 📚 Case Study: How a CPG Used Bindy to Implement a Merchandising Conversion at 3,200 Restaurants
When district managers visit sites in the context of a retail or hospitality audit, they are bound to find issues. Even the best and most diligent operators make mistakes occasionally. Brand standards exist for a reason: they protect the brand and make sites more inviting to guests and more profitable. The action plan is an … Continue reading ⭐ What is a Retail Audit Action Plan and Corrective Action?
The hotel industry is the quintessential "experiential" hospitality industry. For this reason, it is essential for a hotel to make a positive first impression before guests even check-in. Using a hotel checklist can help ensure hotel parking, lobby and common areas are up to standard. After all, consistent quality is one reason the hospitality industry can … Continue reading ✔️ Hotel Lobby and Common Areas Checklist
Implementing a retail audit program is neither time-consuming nor difficult. It is perhaps one of the easiest things an operations/sales team can do to boost in-store execution, customer satisfaction and sales. Here is how you can implement a retail audit program in five steps: Step 1: Let's Pause. do you need retail audit software? Asking … Continue reading ⭐ 5 Steps For Implementing a Retail Audit Program
A retail audit helps retail and hospitality brands execute brand standards, programs, and procedures in areas such as operations, merchandising, loss prevention, health and safety and security across all stores, on time and in full. The audit is sometimes called an assessment or simply a visit. The audit uses retail audit software, an actionable form … Continue reading ⭐ What is a Retail Audit?
Retail audits, also called visits or inspections, drive higher compliance with store program and brand standards. They are part of the retail execution workflow and designed to increase sales and profit margins, boost customer satisfaction and cut business risks. Maybe you are starting a retail audit program from scratch. Maybe you have an existing program … Continue reading ⭐ How to Build a Retail Audit Checklist
Making the most of sales and promo periods can earn your store a ton of revenue. In fact, for brick and mortar retailers, promotions generally account for anywhere from 10% to 45% of total revenue. Understanding how to manage seasonal sales and promotions is key to running a successful store. But it also requires having an … Continue reading How to Manage Seasonal Sales and Promotions Across Multiple Locations
Retail execution is the set of practices and enabling technologies responsible for the complete and timely implementation of store programs, standards and directives at store level. Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on the purpose, scope and best practices of … Continue reading ⭐ What is retail Execution? Purpose, Scope and Best Practices.
Some swear by it. Other won't go near it. Mystery Shopping certainly has its supporters but also its detractors. In this article, we go over the key differences between mystery shopping and district manager led assessments. Let's dive in. District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately … Continue reading ⭐ Mystery Shopping vs. District Manager Audit
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on task management. Retail task management is the process of managing tasks including priority, due date, granular distribution to selected recipients, verification photos, tracking and real-time reporting. Task management helps retail and hospitality … Continue reading ⭐ What Is Retail Task Management?
Presenting retail and hospitality customers with options is part of the Bindy culture. Let's discuss how you can select the right site execution software vendor, in six steps. Methodology Being a retail audit software vendor ourselves, it is arguably difficult not to be biased. For this reason, we remain neutral in the general discussion while … Continue reading ⭐ How to Select Retail and Hospitality Audit Software in 6 Steps
Retailers, manufacturers, distributors and operators are all struggling to do more with less. Fewer resources, smaller budget, less time. You need to communicate and execute programs and standards, you need to protect the brand, collect information from the field, and send directives to stores. You need to do that with limited resources. Do you buy … Continue reading ⭐ Retail Audit Software: Buy or Build?
Online reviews make a huge difference in where people choose to eat these days. 90% of diners research restaurants online before choosing a place to eat. 33% won’t eat at any place that has fewer than four stars. Ultimately, this means that negative reviews have a significant impact on a restaurant. In addition to reducing … Continue reading Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)
Asking a retail execution software vendor like Bindy whether you need this type of software may feel like asking a shoe salesperson whether you really need shoes. And yet the answer may surprise you. The business case for software automation hinges on your activity and the exposure, liability and costs that inconsistent or substandard execution may have … Continue reading ⭐ 5 Reasons to Deploy Retail Audit Software
If a photo is worth a thousand words, can a video be priceless? Beyond the memes and cat videos, even beyond the helpful “do it yourself” home repair videos found on YouTube, videos deliver serious value to consumers and businesses. This is hardly news. Videos are one of the most consumed forms of media already. … Continue reading 5 Benefits of Using Videos for Retail Audits
A retail audit helps retail and hospitality brands execute brand standards, programs, and procedures in areas such as operations, merchandising, loss prevention, health and safety and security across all sites, on time and in full. The audit is sometimes called an assessment or simply a visit. Below, 10 tips to improve site audits across your … Continue reading ⭐ 10 Ways to Improve Retail and Hospitality Audits
Effective retail and hospitality execution requires certain components, first communication, second task management, and third audits / assessments. In this post, we focus on communication. Why this guide? Communication and proper execution of programs, brand standards and operating procedures remains a pain point the for retail and hospitality industries. As a retail or hospitality business expands … Continue reading ⭐ Site Communication: A Comprehensive Guide for Retail and Hospitality
There’s no denying that since its launch in 2007, Airbnb has disrupted the travel and hospitality industry drastically. By offering travelers the unique experience of “living like locals” via stays in private apartments and homes, the company has seen enormous success. Today, it operates in 220 countries and has more than 4 million hosts and … Continue reading 8 Reasons The Hospitality Industry Can Give Guests to Choose Hotels Over Airbnb
Some retail and hospitality customers come to Bindy from a competing retail or hospitality execution platform they have outgrown or find too expensive. Others come from a workflow developed in house. It usually involves Excel™, email, phone calls and a large amount of human sweat equity to compile the data that was collected. Anyone who … Continue reading ⭐ Excel and Email vs Bindy Retail Audit and Task Management
Top retail and hospitality brands use Bindy to communicate and execute brand standards and programs, audit sites and send tasks. Why? This article lays out the business case and return on investment for Bindy retail execution across the customer experience, merchandising, time and cost savings, health and safety, loss prevention and communication. HAPPY CUSTOMERS = PROFITABLE OPERATOR … Continue reading ⭐ Why Use Bindy Retail Audit and Task Management?
Assigning point values to inspection items is a common practice in retail and hospitality audits. The idea is to obtain an overall score for the site and an indication of the site's compliance with a program or sets of standards. Scoring a site may however trigger unexpected reactions from the franchisee or store manager. Most … Continue reading ⭐ Don’t Sweat the Retail Audit Score, Seize the Opportunity
It wasn’t too long ago that retailers and consumers were facing a plague of out-of-stock merchandise and empty shelves — on account of supply-chain disruptions in global retail. Times have certainly changed since then, and so have the challenges. A study by HubSpot shows that 50% of retailers in the U.S. are struggling with unsold … Continue reading How to create an Effective Merchandising Plan
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