Audits, Tasks and Communication
Retail and Hospitality Operations
Restaurant "X" has a problem with consistent food preparation. It's the little things. The chicken is cut into cubes instead of slices. The salad has mozzarella instead of cheddar. They aren't even getting the cheeseburger right, they put the cheese on the bottom! It doesn't sound like much, but customers notice. Online reviews are mixed … Continue reading 📚 Quick Business Case: Restaurant food preparation
Restaurant "X" has received multiple infractions from the health department. Mold in the ice machine, food stored without labels, and improper handwashing. Heath and safety visits by the district manager aren't much better with several deficiencies noted, still outstanding. The restaurant is review-bombed online, and the damage done to sales, the restaurant and the brand's … Continue reading 📚 Quick Business Case: Restaurant Health and Safety
Retail audits, hotel audits and site inspections are known to protect the brand, drive brand standards, increase customer satisfaction and mitigate risks in multi-unit retail and hospitality. Having said that, how exactly will retail audits benefit you? Here are some of the benefits you can expect from regularly visiting and auditing your sites and facilities. … Continue reading ⭐ Who Benefits from Retail and Hospitality Audits?
Anytime a CPG prepares for an upcoming promotional or merchandising reset, challenges are inevitable, even with months of planning. It involves coordinating with local teams, ensuring products and signage for each location are compatible with each restaurant format, ensuring compliance, and verifying execution. What do you do when it involves a 3,200 locations and it … Continue reading 📚 Case Study: How a CPG Used Bindy to Implement a Merchandising Conversion at 3,200 Restaurants
Online reviews make a huge difference in where people choose to eat these days. 90% of diners research restaurants online before choosing a place to eat. 33% won’t eat at any place that has fewer than four stars. Ultimately, this means that negative reviews have a significant impact on a restaurant. In addition to reducing … Continue reading Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)
Use this sample Restrooms Inspection Checklist to inspect your commercial restrooms and ensure they function properly and are not unpleasant for customers. For restrooms cleaning specifically, refer to the Commercial Restroom Cleaning Checklist. General Restrooms Are the restrooms' door and handle clean and in good repair? Is the restrooms' interior clean upon first impression? The … Continue reading ✔️ Restrooms Inspection Checklist
Use this sample Fire Protection Checklist to create or update your fire protection program across your sites and facilities. While individual situations vary, the following sample checklist details specific issues that may be included in an inspection checklist for fire protection. Methodology: This checklist was compiled from a number of sources and moderated using industry research. … Continue reading ✔️ Fire Protection Checklist
To assist multi-unit retailers starting or improving their retail audit program, Bindy regularly publishes how-to guides, best practices and checklists. Use this sample checklist to create or update your commercial kitchen equipment checklist across your locations to keep kitchens operating at a high level. Preventative maintenance on kitchen equipment minimizes breakage, increases performance, reduces power consumption and extends … Continue reading ✔️ Equipment Checklist for Commercial Kitchens
Use this checklist to ensure the restrooms at your hotel, restaurant or commercial facility remain clean and healthy for customers and staff. To ensure your restrooms function properly and are pleasant for customers, also refer to the Washrooms Inspection Checklist. Pre-cleaning Protective equipment worn, including gloves and goggles where spraying is involved. Wet Floor signs … Continue reading ✔️ Commercial Restrooms Cleaning Checklist
A comprehensive health and safety inspection program protects your business. Use this sample health and safety checklist to create or update your health and safety program across your locations. Employee Handwashing Employees are aware of company handwashing standards and practices including scrubbing hands for a minimum of 20 seconds and lathering backs of hands, between … Continue reading ✔️ Health and Safety Checklist for Retail and Hospitality
Incorporating a food safety checklist into your health and safety program not only keeps you compliant and protects the brand from claims, lawsuits, and other headaches but also encourages staff to act appropriately. “The audit process itself becomes a driver for people to not only comply, but to actually have the right behaviors and be … Continue reading ✔️ Food Safety Checklist
We all know that food service is a very competitive industry. For a restaurant to be successful, it’s incredibly important for restaurant operators to assess their strategies and adopt innovative tactics to enhance the dining experience, boost traffic, sales, and profitability. Besides food quality, the restaurant atmosphere plays a very important role when it comes … Continue reading 7 Ways to Create an Inviting Restaurant Atmosphere
In the food service and hospitality business, running a single-unit operation is hard enough, but managing several locations multiplies the challenges. Customers expect a dependable, consistent quality of food, service, and ambiance with each and every visit to each and every location. You might be providing exceptional dining experiences at your flagship establishment, but that’s … Continue reading How to Offer a Consistent Dining Experience Across Several Locations
A site inspection keeps your business, employees and customers safe by identifying potential hazards and risks. Here are some tips on using site inspections to reduce commercial insurance premiums. While an insurance company will often send an inspector to survey the site when you insure a new property and business, taking a preemptive approach can … Continue reading How to Use Site Inspections to Reduce Commercial Insurance Premiums
Use this sample Drive-thru Checklist to create or update your drive-thru inspection program across your restaurants and sites equipped with a drive-thru. You can pick-up dinner, grab a coffee, do your banking and, at least in Las Vegas...get married all at the drive-thru! Customers value the convenience and speed of service of drive-thrus. Below, a … Continue reading ✔️ Drive-Thru Checklist
A retail audit system helps multi-unit retailers achieve store-level compliance with brand standards such as operations, service and merchandising standards. How can retail audits help Quick Service Restaurants (QSRs) and why do QSRs need retail audits? Here are 10 reasons why the QSR industry needs retail audits. Health and safety When preparing and serving food, … Continue reading Why do Quick Service Restaurants Need Retail Audits?
We have a bone to pick with some of our favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously spent money, deployed systems and rolled-out processes in these key areas and it shows. But when nature calls, or … Continue reading Great Sandwich. Lousy Restrooms.
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