Scoring the team really makes it better!

You are a leader for a challenging retail company and the new year is upon you.  As you review last year’s performance, you notice areas where your team could have delivered more.  From margins to inventory turns, you need this year to be better. However, how many meetings can you have to send the same … Continue reading Scoring the team really makes it better!

Great Sandwich. Lousy Washrooms.

We have a bone to pick with some of our favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously spent money, deployed systems and rolled-out processes in these key areas and it shows. But when nature calls, or … Continue reading Great Sandwich. Lousy Washrooms.