Retail and Hospitality Operations
A friend tells you what you need to hear, but don't always want to. This is why customer complaints are your friend. Let's dive in. Listen to those who speak up (many don't) According to research, only 4% of customers file a complaint on a company’s website or call center, but 42% of customers will … Continue reading Customer Complaints are your Friend. How do you Treat your Friends?
We love getting to know our users, the thousands of retail and hospitality professionals, district managers and operations executives who use Bindy everyday. District manager is not an easy job. You are expected to be a financial advisor, a coach, a consultant, a trainer and at times a disciplinarian. A district manager needs to communicate, … Continue reading Killer Bees and Break-ins: The District Manager Diaries
A retail audit system helps multi-unit retailers achieve store-level compliance with brand standards such as operations, service and merchandising standards. How can retail audits help Quick Service Restaurants (QSRs) and why do QSRs need retail audits? Here are 10 reasons why the QSR industry needs retail audits. Health and safety When preparing and serving food, … Continue reading Why do Quick Service Restaurants Need Retail Audits?
It is often said that success in retail boils down to execution. How well do retailers execute today and what is the cost of merchandising execution non-compliance? We had the opportunity to discuss the current state of in-store execution with James Tenser, Director at the In-Store Implementation Network. Below are some of the key findings … Continue reading The Cost of Merchandising Non-Compliance
Are your franchisees and sites fully in line with brand standards? A survey by the In-Store Implementation Network sought to quantify a facet of this issue, specifically merchandising, and asked retail professionals how they measure performance of in-store merchandising. Twenty-eight percent of those surveyed responded that they "make the assumption that the job got done" … Continue reading ⭐ Misconceptions about Brand Standards
The 4th quarter is essential to a retailer’s bottom line. It is the biggest quarter for retail sales in the United States. In addition, over one-third of small businesses in the United States report that Q4 is the most profitable time of the year. Q4 is an opportunity a retail business simply cannot pass. The … Continue reading Why the 4th Quarter is Critical to Retail
Foot traffic analysis is helping brick-and-mortar stores gain the same rich customer insights e-commerce brands have been capitalizing on. When online shopping made headway, e-commerce brands had an upper hand in terms of data. They could track more than just how many people came to their site — they could look at how they interacted … Continue reading The Evolution of Foot Traffic Analysis and How to Use It
I live in the center of Toronto’s Greektown neighborhood. In a place like this, you’d think I could find a good Gyro. Let me assure you, Alexandros does not disappoint in this regard. The gyro is tender, juicy, and perfectly garlicky. But what I love the best about Alexandros is the feeling of getting a … Continue reading a Hospitality Masterclass From a Gyro Take-Out
This animal care checklist for pet stores is based on the Pet Retail Store Best Management Practices of the Pet Industry Advisory council. The Pet Industry Joint Advisory Council (PIJAC) has developed the following Best Management Practices (BMPs) as a guide for retail pet stores in developing excellent husbandry and care standards for the animals … Continue reading ✔️ Animal Care Checklist For Pet Stores
Inventory may be retail’s bread and butter, but it’s still very much a people-centric business. From stock managers keeping products in check to associates assisting shoppers on the sales floor, retail businesses are run for people by people. As such, the more engaged your employees are, the more likely your company will thrive. For this … Continue reading How to Bring Out the Best in Your Retail Employees
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