Misconceptions about Brand Standards

Let's be completely honest. Are your franchisees, stores and locations really on top of brand standards? A survey by the In-Store Implementation Network sought to quantify a facet of this issue, specifically merchandising, and asked retail professionals how they measure performance of in-store merchandising. Twenty-eight percent of those surveyed responded that they "make the assumption … Continue reading Misconceptions about Brand Standards

Don’t Sweat the Score, Seize the Opportunity

Scoring a store against brand standards can elicit emotionally-charged reactions by the franchisee or store manager. Most operators/franchisees take pride in their work and can struggle with a disappointing visit score and district manager guidance. Was the district manager too harsh or unfair? Is my store really lacking in certain areas as the visit's score, … Continue reading Don’t Sweat the Score, Seize the Opportunity