Customer Complaints are your Friend. How do you Treat your Friends?

A friend tells you what you need to hear, but don't always want to. This is why customer complaints are your friend. Let's dive in. Listen to those who speak up (many don't) According to research, only 4% of customers file a complaint on a company’s website or call center, but 42% of customers will … Continue reading Customer Complaints are your Friend. How do you Treat your Friends?