How top retail and hospitality brands execute programs and standards on time, in full, at every site
Assigning point values to inspection items is a common practice in retail and hospitality. The idea is to obtain an overall score for the store and an indication of the store's compliance with a program or sets of standards. Scoring a store may however trigger unexpected reactions from the franchisee or store manager. Most operators … Continue reading 🚀 Don’t Sweat the Score, Seize the Opportunity
Bindy recently asked a retail audience of over 49,000 retail professionals an open-ended question: "Do mystery shopping programs work?" Members quickly answered. The answers are overwhelmingly mixed or downright negative on mystery shopping. While some praised the insights it brought, the majority argue that mystery shopping simply doesn't work. Let's dive in. as good as … Continue reading In Your Words…Mystery Shopping Doesn’t (Really) Work
Use this sample Hotel Safety and Security Checklist to create or update your inspection program across your hotels. Having the safety of a hotel property questioned can damage the brand and keep guests away. Below, a list of criteria for checking the safety of your hotel properties. Methodology: This checklist was compiled from a number of … Continue reading ✔️ Hotel Safety and Security Checklist
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