Audits, Tasks and Communication
Retail and Hospitality Operations
A smart retail checklist has points, best-practice pictures, supporting files, conditionals and action plan recommendations. It allows company standards to be checked, deficiencies tracked, assigned and resolved. It guarantees programs and policies are deployed in full, in time, in every store. A smart checklist is built, then used in the audit workflow. Retailers and hospitality … Continue reading What is a Smart Checklist?
We have a bone to pick with some of our favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously spent money, deployed systems and rolled-out processes in these key areas and it shows. But when nature calls, or … Continue reading Great Sandwich. Lousy Restrooms.
You need to check brand standards across your retail or hospitality business, for all franchisees and locations. How do you do that? Do you rely on district managers, their experience and personal touch or do you deploy checklists for all to fill-out? Checklists largely consist of yes/no answers to standard questions. When a district manager … Continue reading District Managers or Checklists?
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