Audits, Tasks and Communication
Retail and Hospitality Operations
Warehouse "X" is struggling to keep up with standard operating procedures. Exposed wires, unlabeled storage racks and missing packing slips. There are stacks of boxes on the floor that never seem to make it onto the shelves. Tripping hazards galore and shipments aren't ready by the time the drivers arrive for pick up. Sounds familiar? … Continue reading 📚 Quick Business Case: Warehouse and Stock Room
On the inside, store "X" is on point. Clean floors and mirrors, no merchandise left on the counter and appropriate soft music playing. You'd expect higher sales. Unfortunately the outside is a disaster. Cigarette butts everywhere, dirty windows, cobwebs on the sign, litter by the door, overgrown and unkept plants. They say that it's what … Continue reading 📚 Quick Business Case: Store Exterior
Store "X" is ground zero for shoplifting, the highest rate on the east coast. On the sales floor, the EAS towers don't work, the cameras are just for show, and the cash isn't always audited at opening and closing. The backroom isn't any better, the backdoor was propped open with a brick for "fresh air" … Continue reading 📚 Quick Business Case: Loss Prevention
Store "X" has been struggling to follow the basics when it comes to the checkout. Frontline associates aren't upselling and offering related add-ons. They're not asking customers about loyalty signups or even mentioning them. Greeting and thanking customers, overcrowded checkout areas...guest and service standards are just random here. This means missed sales, and lost opportunities. … Continue reading 📚 Quick Business Case: The Checkout
Restaurant "X" has a problem with consistent food preparation. It's the little things. The chicken is cut into cubes instead of slices. The salad has mozzarella instead of cheddar. They aren't even getting the cheeseburger right, they put the cheese on the bottom! It doesn't sound like much, but customers notice. Online reviews are mixed … Continue reading 📚 Quick Business Case: Restaurant food preparation
Pharmacy "X" continues to struggle keeping up with merchandising initiatives, especially seasonal. During most store visits, the shelves aren't stocked according to the planogram, and when they are, the products aren't faced. And the end caps? They never seem to be rotated with seasonal products - it's like they're selling sunscreen at Christmas. The procedures … Continue reading 📚 Quick Business Case: Pharmacy Merchandising
Self-serve grooming stations at pet store "X" are not getting any love from customers! Tubs aren't reset between uses, towels often run out mid-day, and there is mold developing on the tile grout. To top it off, there's fur everywhere! From the floor drains, to the window sills, and even clogging the ceiling vents. Online … Continue reading 📚 Quick Business Case: Pet Store
There's an issue with the parking facility "X". Litter, faded lines, and so many potholes, it's like driving through a minefield. On top of that, daily records of valet service are incomplete, there are missing transactions, and validation logs aren't being tracked by the site management team. Part of the problem is that no one … Continue reading 📚 Quick Business Case: Parking
Hotel property "X" is great at being consistent, consistently underperforming that is. Lobby furniture is in disrepair and the grab-and-go snacks display case is mostly empty. The business center doesn't have a working printer and barely gets a Wi-Fi signal. Guest bathrooms show mold stains on the floor, shower and sink, there is discoloration/damage to … Continue reading 📚 Quick Business Case: Hotels
Furniture store "X" has a sales floor problem. The power recliners don't have power, chairs aren't tucked in, there is trash on multiple displays, and the area rugs are just hanging on by a thread. To top it off, there are loose cords on the sales floor while the cord covers are sitting in a … Continue reading 📚 Quick Business Case: Furniture Sales Floor
Automotive services shop "X" has experienced mechanics and online reviews are strong. But the shop itself needs some freshening up to stay competitive. Chipped paint, dirty floors in the lobby, yellowed-out ceiling tiles by the air vents, and stained chairs with significant wear and tear in the waiting room. A competitor opened a shop just … Continue reading 📚 Quick Business Case: Automotive Repair
Restaurant "X" has received multiple infractions from the health department. Mold in the ice machine, food stored without labels, and improper handwashing. Heath and safety visits by the district manager aren't much better with several deficiencies noted, still outstanding. The restaurant is review-bombed online, and the damage done to sales, the restaurant and the brand's … Continue reading 📚 Quick Business Case: Restaurant Health and Safety
Store "X" can't seem to get their seasonal merchandising to line up with the plan. The gondolas and end cap displays are inconsistent and rolled out late. The dump bins are still sitting empty in the back room, not on the sales floor. Promotional signage tends to be outdated, if there’s any signage at all. … Continue reading 📚 Quick Business Case: Merchandising
Wellness Center "X" continues to struggle with the basics. It's the little things, a rock to hold the door open, and unapproved signage. Then the bigger issues like improper room cleaning between guests, unapproved disinfectant, and used items improperly disposed of. Online reviews for the center are mixed; many guests report the staff is inattentive. … Continue reading 📚 Quick Business Case: Spas, Clinics, & Wellness
In the hotel business, it is essential to have insurance, and proper coverage. The risks of fire, injuries or litigation are simply too great to ignore. Insurance is also a legal requirement of the franchisor-franchisee relationship and ensuring said insurance exists and is adequate is an important risk-mitigation step for both the franchisor and the … Continue reading 📚 Case Study: How one Hospitality Group Used Bindy to Obtain Insurance Certificates from 300 Hotel Franchisees
Anytime a CPG prepares for an upcoming promotional or merchandising reset, challenges are inevitable, even with months of planning. It involves coordinating with local teams, ensuring products and signage for each location are compatible with each restaurant format, ensuring compliance, and verifying execution. What do you do when it involves a 3,200 locations and it … Continue reading 📚 Case Study: How a CPG Used Bindy to Implement a Merchandising Conversion at 3,200 Restaurants
Safety audits are an essential part of risk management to ensure safety standards are followed and sites are operating within regulations and best practice. In this post we'll explore how a risk management firm used Bindy for safety audits at 250 sites. Customer Privately owned UK insurance broker and their risk management partner specializing in … Continue reading 📚 Case study: How a Risk Management Firm Used Bindy for Safety Audits at 250 Sites
Retail always moves fast, but when the outbreak of COVID-19 hit, businesses were required to adjust their operations and health and safety policies weekly (sometimes even daily). Management had a responsibility to quickly communicate policy changes and best practices across their stores. It is crucial that employees work with the most up-to-date information to keep … Continue reading 📚 Case Study: How a C-Store Group Used Bindy to Update Policies at 700+ Locations
Covid-19 was possibly the greatest disruptor to retail many have ever seen. However, retailers have faced difficult times and disasters before. How did they get out of this mess? As the Harvard Business Review notes, the best response to a crisis is to start with the people. Reach out, empathise and collect information about your … Continue reading 📚 Case Study: How a National Franchisor Used Bindy to Help 1,200 Franchisees During Covid-19
Covid forced many retailers to quickly close stores in response to government recommendations and orders related to the pandemic. This means once busy plazas and shopping centers were now full of empty stores, often full of merchandise. In some areas, commercial break-ins were up by 45%. Here’s how one retailer used Bindy to keep closed … Continue reading 📚 Case Study: How a Furniture Retailer Used Bindy to Keep 165 Closed Stores Secure
Executing a product recall is never easy. It involves logistics, communication, regulatory compliance, and often times a disruption of operations. Here's how one retailer coordinated, completed, and verified a product recall across all locations using Bindy. Problem: Executing a Product Recall Each year E. coli infections cause approximately 265,000 illnesses in the US. Often times, … Continue reading 📚 How-To And Case Study For Quickly Executing A Product Recall Due To A Foodborne Illness
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