📚 Quick Business Case: Hotels

Hotel property “X” is great at being consistent, consistently underperforming that is.

Lobby furniture is in disrepair and the grab-and-go snacks display case is mostly empty.

The business center doesn’t have a working printer and barely gets a Wi-Fi signal.

Guest bathrooms show mold stains on the floor, shower and sink, there is discoloration/damage to the equipment, and poor drainage.

Preferred vendors are not consistently used for essentials like toiletries, towels, and bedding.

Guests notice. The likelihood to recommend is low, and bookings are falling.

Sounds familiar? To boost likelihood to recommend and bookings in your hospitality business, you need to deploy and verify standards, tasks, and corrective actions to your properties with ease. You need real-time reports, signatures, videos, and photo verifications. You need Bindy.

Key takeaway

You can’t have it both ways. Be in hospitality, the quintessential “experiential” industry and not hold your properties to the high standards your guests expect. Set and verify brand standards across the hospitality network, likelihood to recommend, bookings and sales are worth it.