Audits, Tasks and Communication
Retail and Hospitality Operations
Warehouse "X" is struggling to keep up with standard operating procedures. Exposed wires, unlabeled storage racks and missing packing slips. There are stacks of boxes on the floor that never seem to make it onto the shelves. Tripping hazards galore and shipments aren't ready by the time the drivers arrive for pick up. Sounds familiar? … Continue reading 📚 Quick Business Case: Warehouse and Stock Room
On the inside, store "X" is on point. Clean floors and mirrors, no merchandise left on the counter and appropriate soft music playing. You'd expect higher sales. Unfortunately the outside is a disaster. Cigarette butts everywhere, dirty windows, cobwebs on the sign, litter by the door, overgrown and unkept plants. They say that it's what … Continue reading 📚 Quick Business Case: Store Exterior
Store "X" is ground zero for shoplifting, the highest rate on the east coast. On the sales floor, the EAS towers don't work, the cameras are just for show, and the cash isn't always audited at opening and closing. The backroom isn't any better, the backdoor was propped open with a brick for "fresh air" … Continue reading 📚 Quick Business Case: Loss Prevention
Store "X" has been struggling to follow the basics when it comes to the checkout. Frontline associates aren't upselling and offering related add-ons. They're not asking customers about loyalty signups or even mentioning them. Greeting and thanking customers, overcrowded checkout areas...guest and service standards are just random here. This means missed sales, and lost opportunities. … Continue reading 📚 Quick Business Case: The Checkout
Restaurant "X" has a problem with consistent food preparation. It's the little things. The chicken is cut into cubes instead of slices. The salad has mozzarella instead of cheddar. They aren't even getting the cheeseburger right, they put the cheese on the bottom! It doesn't sound like much, but customers notice. Online reviews are mixed … Continue reading 📚 Quick Business Case: Restaurant food preparation
Pharmacy "X" continues to struggle keeping up with merchandising initiatives, especially seasonal. During most store visits, the shelves aren't stocked according to the planogram, and when they are, the products aren't faced. And the end caps? They never seem to be rotated with seasonal products - it's like they're selling sunscreen at Christmas. The procedures … Continue reading 📚 Quick Business Case: Pharmacy Merchandising
Self-serve grooming stations at pet store "X" are not getting any love from customers! Tubs aren't reset between uses, towels often run out mid-day, and there is mold developing on the tile grout. To top it off, there's fur everywhere! From the floor drains, to the window sills, and even clogging the ceiling vents. Online … Continue reading 📚 Quick Business Case: Pet Store
There's an issue with the parking facility "X". Litter, faded lines, and so many potholes, it's like driving through a minefield. On top of that, daily records of valet service are incomplete, there are missing transactions, and validation logs aren't being tracked by the site management team. Part of the problem is that no one … Continue reading 📚 Quick Business Case: Parking
Hotel property "X" is great at being consistent, consistently underperforming that is. Lobby furniture is in disrepair and the grab-and-go snacks display case is mostly empty. The business center doesn't have a working printer and barely gets a Wi-Fi signal. Guest bathrooms show mold stains on the floor, shower and sink, there is discoloration/damage to … Continue reading 📚 Quick Business Case: Hotels
Furniture store "X" has a sales floor problem. The power recliners don't have power, chairs aren't tucked in, there is trash on multiple displays, and the area rugs are just hanging on by a thread. To top it off, there are loose cords on the sales floor while the cord covers are sitting in a … Continue reading 📚 Quick Business Case: Furniture Sales Floor
Automotive services shop "X" has experienced mechanics and online reviews are strong. But the shop itself needs some freshening up to stay competitive. Chipped paint, dirty floors in the lobby, yellowed-out ceiling tiles by the air vents, and stained chairs with significant wear and tear in the waiting room. A competitor opened a shop just … Continue reading 📚 Quick Business Case: Automotive Repair
Restaurant "X" has received multiple infractions from the health department. Mold in the ice machine, food stored without labels, and improper handwashing. Heath and safety visits by the district manager aren't much better with several deficiencies noted, still outstanding. The restaurant is review-bombed online, and the damage done to sales, the restaurant and the brand's … Continue reading 📚 Quick Business Case: Restaurant Health and Safety
Store "X" can't seem to get their seasonal merchandising to line up with the plan. The gondolas and end cap displays are inconsistent and rolled out late. The dump bins are still sitting empty in the back room, not on the sales floor. Promotional signage tends to be outdated, if there’s any signage at all. … Continue reading 📚 Quick Business Case: Merchandising
Wellness Center "X" continues to struggle with the basics. It's the little things, a rock to hold the door open, and unapproved signage. Then the bigger issues like improper room cleaning between guests, unapproved disinfectant, and used items improperly disposed of. Online reviews for the center are mixed; many guests report the staff is inattentive. … Continue reading 📚 Quick Business Case: Spas, Clinics, & Wellness
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