{"id":60565,"date":"2021-06-15T09:29:00","date_gmt":"2021-06-15T13:29:00","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60565"},"modified":"2024-08-30T08:54:48","modified_gmt":"2024-08-30T12:54:48","slug":"bir-misafirperverlik-ustalik-sinifi","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/tr\/a-hospitality-masterclass\/","title":{"rendered":"Gyro Paket Servisi'nden Konukseverlik Ustal\u0131k S\u0131n\u0131f\u0131"},"content":{"rendered":"

Toronto'nun Greektown mahallesinin merkezinde ya\u015f\u0131yorum. B\u00f6yle bir yerde iyi bir Gyro bulabilece\u011fimi d\u00fc\u015f\u00fcn\u00fcrd\u00fcn\u00fcz. Sizi temin ederim ki, Aleksandros <\/a>bu konuda hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011fratm\u0131yor. Gyro yumu\u015fak, sulu ve tamamen sar\u0131msakl\u0131d\u0131r. <\/p>\n\n\n\n

Ama Alexandros'ta en \u00e7ok sevdi\u011fim \u015fey, yan\u0131nda bir jiroskopla konukseverlik konusunda ustal\u0131k s\u0131n\u0131f\u0131 alma hissi. A\u00e7\u0131klamama izin ver.   <\/p>\n\n\n\n

Perakende ve konaklama i\u015finde \u00e7ok fazla jargon kullan\u0131r\u0131z. \u201cM\u00fc\u015fteri deneyimi\u201dnden ve \u201cm\u00fc\u015fteri yolculu\u011fundan\u201d bahsediyoruz. \u201cTavsiye etme olas\u0131l\u0131\u011f\u0131\u201d ve \u201cdeneyimsel perakende\u201dden bahsediyoruz. Bunda yanl\u0131\u015f bir \u015fey yok, ancak herhangi bir jargonda ve sekt\u00f6r teriminde oldu\u011fu gibi, bazen yapt\u0131\u011f\u0131m\u0131z i\u015fin \u00f6z\u00fcnden, bunu yapmam\u0131z\u0131n as\u0131l sebebinden kopuyoruz.   <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Alexandros'tan ayr\u0131ld\u0131\u011f\u0131n\u0131zda sizi sade \u00e7er\u00e7eveli bir mesaj ve bir foto\u011fraf kar\u015f\u0131l\u0131yor. Basit\u00e7e cana yak\u0131n, m\u00fcte\u015fekkir ve sorumlu bir mesaj. Ben buna konukseverlik alan\u0131nda ustal\u0131k s\u0131n\u0131f\u0131 diyorum. <\/p>\n\n\n\n

\n

Bu ma\u011faza sahibi bana \u201cBen buyum, burada oldu\u011funuz i\u00e7in minnettar\u0131m ve bunun arkas\u0131nday\u0131m\u201d diyor. Hi\u00e7bir jargon, slogan ya da \u201canalist konu\u015fmas\u0131\u201d buna dokunamaz.   <\/strong><\/p>\n<\/blockquote>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

\u00d6l\u00e7ekleyin ancak ma\u011faza sahipli\u011fine odaklan\u0131n<\/h2>\n\n\n\n

Bunun \u00f6l\u00e7eklenemeyece\u011fini varsaymak kolayd\u0131r. Zaten sahip oldu\u011funuz kaynaklarla bunu ba\u015farabilirsiniz. Bunlara franchisee denir. <\/p>\n\n\n\n

Bir Starbucks'a, bir UPS Ma\u011fazas\u0131na veya 7-Eleven'a girdi\u011finizde, franchise sahibi olarak da bilinen bir i\u015fletme sahibinin i\u015f yerine giriyorsunuz. Bir\u00e7ok franchise sahibinin yaln\u0131zca bir veya iki ma\u011fazas\u0131 vard\u0131r. \u00c7ok \u00e7al\u0131\u015f\u0131rlar ve genellikle i\u015f ve toplumla derinden ilgilenirler. Onlar da t\u0131pk\u0131 Alexandros gibi sahiplerdir ve sunduklar\u0131 \u00fcr\u00fcn veya hizmetin arkas\u0131nda dururlar.  <\/p>\n\n\n\n

\n

Bu modeli \u00f6l\u00e7eklendirebilirsiniz; sadece sahipleri, franchise sahipleri ve y\u00f6netimi modelin merkezine koyman\u0131z yeterlidir. <\/p>\n<\/blockquote>\n\n\n\n

Bunu hat\u0131rlayal\u0131m Perakende ve konaklama sekt\u00f6r\u00fcndeki ba\u015far\u0131, m\u00fc\u015fterilere ve misafirlere gereken minnettarl\u0131k ve sorumlulukla hizmet verme konusunda ger\u00e7ek bir istekle ba\u015flar. <\/strong>M\u00fc\u015fterileri \u00e7eken ve i\u015flerin tekrarlanmas\u0131n\u0131 sa\u011flayan \u015fey budur.   <\/p>\n\n\n\n

\n

\u0130yi ma\u011faza y\u00f6neticileriniz ve kendini i\u015fine adam\u0131\u015f sahipleriniz, kendilerini \u00f6ne \u00e7\u0131karmaya cesaret eden insanlar, sunduklar\u0131 \u00fcr\u00fcn veya hizmetin ki\u015fisel sorumlulu\u011funu \u00fcstlenen insanlar varsa, m\u00fc\u015fteri bulma konusunda sorun ya\u015famazs\u0131n\u0131z ve asla ya\u015famazs\u0131n\u0131z. <\/p>\n<\/blockquote>\n\n\n\n

\u015eimdi Gyro'yu denemelisin.<\/p>\n\n\n\n

Fabien Tiburce
Bindy CEO'su<\/p><\/blockquote><\/figure>","protected":false},"excerpt":{"rendered":"

Toronto'nun Greektown mahallesinin merkezinde ya\u015f\u0131yorum. B\u00f6yle bir yerde iyi bir Gyro bulabilece\u011fimi d\u00fc\u015f\u00fcn\u00fcrs\u00fcn. Sizi temin ederim ki Alexandros bu konuda hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011fratm\u0131yor. Gyro yumu\u015fak, sulu ve tamamen sar\u0131msakl\u0131d\u0131r. Ama Alexandros'ta en \u00e7ok sevdi\u011fim \u015fey, bir \u015feye sahip olma hissi... Gyro Paket Servisi'nden Konukseverlik Ustal\u0131k S\u0131n\u0131f\u0131<\/span> yaz\u0131s\u0131n\u0131 okumaya devam et \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[677174251],"tags":[88195],"class_list":["post-60565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pov","tag-customer-experience"],"yoast_head":"\na Hospitality Masterclass From a Gyro Take-Out<\/title>\n<meta name=\"description\" content=\"Accountability and commitment trump jargon and slogans. 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Ger\u00e7ek zamanl\u0131 raporlar, imzalar, videolar ve foto\u011fraf do\u011frulamalar\u0131 al\u0131n.","sameAs":["https:\/\/www.bindy.com"],"url":"https:\/\/blog.bindy.com\/tr\/author\/betterdot\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandros_outside.png?fit=1920%2C1072&ssl=1","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pDNAM-fKR","jetpack-related-posts":[{"id":638,"url":"https:\/\/blog.bindy.com\/tr\/who-benefits-from-retail-audits\/","url_meta":{"origin":60565,"position":0},"title":"\u2b50 Perakende ve Misafirperverlik Denetimlerinden Kimler Yararlan\u0131r?","author":"Bindy","date":"Eyl\u00fcl 20, 2023","format":false,"excerpt":"Perakende denetimleri, otel denetimleri ve saha denetimlerinin markay\u0131 korudu\u011fu, marka standartlar\u0131n\u0131 y\u00fckseltti\u011fi, m\u00fc\u015fteri memnuniyetini art\u0131rd\u0131\u011f\u0131 ve \u00e7ok birimli perakende ve konaklama sekt\u00f6r\u00fcnde riskleri azaltt\u0131\u011f\u0131 bilinmektedir. Peki, perakende denetimleri size tam olarak nas\u0131l fayda sa\u011flayacak? D\u00fczenli ziyaretlerden ve... bekleyebilece\u011finiz faydalardan baz\u0131lar\u0131 \u015funlard\u0131r:","rel":"","context":""\u2695 Pharmacies" i\u00e7inde","block_context":{"text":"\u2695 Pharmacies","link":"https:\/\/blog.bindy.com\/tr\/category\/pharmacy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":58220,"url":"https:\/\/blog.bindy.com\/tr\/what-are-brand-standards\/","url_meta":{"origin":60565,"position":1},"title":"\u2b50 Perakende ve Misafirperverlik Sekt\u00f6r\u00fcnde Marka Standartlar\u0131 Nelerdir ve Neden \u00d6l\u00e7\u00fclmelidir?","author":"Bindy","date":"Eyl\u00fcl 1, 2023","format":false,"excerpt":"Marka standartlar\u0131, markala\u015fma, m\u00fc\u015fteri hizmetleri, \u00fcr\u00fcn \u00e7e\u015fitlili\u011fi, tercih edilen tedarik\u00e7iler, pazarlama, temizlik, insan kaynaklar\u0131, g\u00fcvenlik, kay\u0131p \u00f6nleme ve yang\u0131n \u00f6nleme gibi bir perakende veya konaklama a\u011f\u0131n\u0131n geni\u015f alanlar\u0131n\u0131 kapsar. \u0130\u015fletmenin nas\u0131l sunulmas\u0131 ve programlar\u0131n nas\u0131l uygulanmas\u0131 gerekti\u011fini belirlerler. \u00c7o\u011fu perakende ve konaklama grubu ileti\u015fim kurar ve\u2026","rel":"","context":""\u2b50 Best practices" i\u00e7inde","block_context":{"text":"\u2b50 Best practices","link":"https:\/\/blog.bindy.com\/tr\/category\/about-bindy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":59894,"url":"https:\/\/blog.bindy.com\/tr\/why-bindy\/","url_meta":{"origin":60565,"position":2},"title":"\u2b50 Bindy Perakende Denetim ve G\u00f6rev Y\u00f6netimini Neden Kullanmal\u0131s\u0131n\u0131z?","author":"Bindy","date":"Nisan 10, 2023","format":false,"excerpt":"\u00d6nde gelen perakende ve konaklama markalar\u0131, marka standartlar\u0131n\u0131 ve programlar\u0131n\u0131 iletmek ve uygulamak, siteleri denetlemek ve g\u00f6rev g\u00f6ndermek i\u00e7in Bindy'yi kullan\u0131yor. 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Bu makale, Bindy perakende uygulamas\u0131n\u0131n m\u00fc\u015fteri deneyimi, pazarlama, zaman ve maliyet tasarrufu, sa\u011fl\u0131k ve g\u00fcvenlik, kay\u0131p \u00f6nleme ve ileti\u015fim alanlar\u0131ndaki i\u015f modelini ve yat\u0131r\u0131m getirisini ortaya koyuyor.","rel":"","context":""\u2b50 Best practices" i\u00e7inde","block_context":{"text":"\u2b50 Best practices","link":"https:\/\/blog.bindy.com\/tr\/category\/about-bindy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":60065,"url":"https:\/\/blog.bindy.com\/tr\/5-store-operations-best-practices\/","url_meta":{"origin":60565,"position":3},"title":"Her Y\u00f6neticinin Uygulamas\u0131 Gereken 5 Ma\u011faza Operasyonu En \u0130yi Uygulamas\u0131","author":"Bindy","date":"\u015eubat 28, 2023","format":false,"excerpt":"G\u00fcn\u00fcm\u00fczde elmastan daha pahal\u0131 olan ne biliyor musunuz? Perakende sekt\u00f6r\u00fcnde m\u00fc\u015fteri edinmek. Evet, do\u011fru duydunuz. Perakende sekt\u00f6r\u00fcnde m\u00fc\u015fteri edinme maliyeti son sekiz y\u0131lda f\u0131rlad\u0131 ve 222% gibi muazzam bir art\u0131\u015f kaydetti. Peki bu noktaya nas\u0131l geldik? Di\u011fer \u015feylerin yan\u0131 s\u0131ra, t\u00fcketici gizlili\u011fiyle ilgili daha s\u0131k\u0131 d\u00fczenlemeler, ...","rel":"","context":""\ud83d\udcd6 How-to guides" i\u00e7inde","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/tr\/category\/how-to\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":57583,"url":"https:\/\/blog.bindy.com\/tr\/how-to-protect-the-brand-with-site-visits\/","url_meta":{"origin":60565,"position":4},"title":"\u2b50 Perakende ve Misafirperverlik Denetimleriyle Markay\u0131 Koruman\u0131n 6 Yolu","author":"Bindy","date":"Eyl\u00fcl 10, 2023","format":false,"excerpt":"G\u00fc\u00e7l\u00fc ve tan\u0131n\u0131r bir perakende veya konaklama markas\u0131 yaratmak \u00e7ok fazla \u00e7al\u0131\u015fma gerektirir. Fikir \u00fcretmeniz, do\u011fru konumland\u0131rmay\u0131 olu\u015fturman\u0131z ve hedef pazar\u0131n\u0131zda yank\u0131 uyand\u0131rmas\u0131n\u0131 sa\u011flaman\u0131z gerekir. Ayn\u0131 derecede \u00f6nemli olan, \u00f6zellikle birden fazla ma\u011faza, otel veya tesis i\u015fletiyorsan\u0131z, marka tutarl\u0131l\u0131\u011f\u0131n\u0131 ve marka standartlar\u0131n\u0131 korumakt\u0131r. 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Eylemin tek ba\u015f\u0131na s\u00f6zlerden daha \u00f6nemli oldu\u011funu anlatmak i\u00e7in neden bu kadar \u00e7ok ifade kullan\u0131yoruz? Program ve standartlar\u0131n uygulanmas\u0131, perakende ve konaklama markalar\u0131 i\u00e7in olmazsa olmazd\u0131r. \u0130\u015fte nedeni. 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