{"id":5993,"date":"2021-10-26T15:16:04","date_gmt":"2021-10-26T20:16:04","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=5993"},"modified":"2024-08-30T09:27:46","modified_gmt":"2024-08-30T13:27:46","slug":"musteri-hizmetleri-standartlari-nasil-iyilestirilir","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/tr\/musteri-hizmetleri-standartlari-nasil-iyilestirilir\/","title":{"rendered":"M\u00fc\u015fteri Hizmetleri Standartlar\u0131 Nas\u0131l \u0130yile\u015ftirilir"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u0130le birlikte <a href=\"https:\/\/www.mytotalretail.com\/article\/rude-employees-missing-packages-bad-service-why-customers-ditch-stores\/\" target=\"_blank\" rel=\"noopener noreferrer\">77% t\u00fcketici<\/a> yak\u0131n zamanda kaba m\u00fc\u015fteri hizmetini ger\u00e7ek ma\u011fazalardan al\u0131\u015fveri\u015f yapman\u0131n en can s\u0131k\u0131c\u0131 y\u00f6n\u00fc olarak tan\u0131mlam\u0131\u015f ve di\u011fer <a href=\"https:\/\/www.mytotalretail.com\/article\/rude-employees-missing-packages-bad-service-why-customers-ditch-stores\/\" target=\"_blank\" rel=\"noopener noreferrer\">55% i\u015flerini ba\u015fka bir yere g\u00f6t\u00fcrmeye istekli<\/a> Bir sat\u0131c\u0131n\u0131n takibinin olmamas\u0131 nedeniyle, perakende genelinde t\u00fcm m\u00fc\u015fteri hizmetlerinin ayn\u0131 olmad\u0131\u011f\u0131n\u0131 s\u00f6ylemek do\u011fru olur. Bunu ak\u0131lda tutarak, perakendeciler yol boyunca t\u00fcketici sadakatini g\u00fc\u00e7lendirirken m\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131 nas\u0131l iyile\u015ftirebilirler?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterilerin tatminsiz al\u0131\u015fveri\u015f deneyimleri nedeniyle i\u015flerini ba\u015fka bir yere ta\u015f\u0131yacaklar\u0131 ve yapacaklar\u0131 ger\u00e7e\u011fini kabul etmek, t\u00fcccarlar\u0131n standartla\u015ft\u0131r\u0131lm\u0131\u015f m\u00fc\u015fteri hizmetleri standartlar\u0131 olu\u015fturmak istemesi i\u00e7in yeterli bir neden olmal\u0131d\u0131r. Sonu\u00e7ta, bir \u00e7al\u0131\u015fan\u0131n t\u00fcketicilerle nas\u0131l etkile\u015fim kurdu\u011fu, ba\u015fka bir \u00e7al\u0131\u015fan\u0131n t\u00fcketicilerle nas\u0131l etkile\u015fim kurdu\u011fu olmayabilir - ancak destekledikleri m\u00fc\u015fterilerin beklentileri genellikle ayn\u0131 kal\u0131r. Bunu ak\u0131lda tutarak, benzersiz ma\u011fazan\u0131z\u0131n m\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131 ekibinize iletmenin ve e\u011fitmenin yollar\u0131n\u0131 belirlemek, yaln\u0131zca ma\u011faza sat\u0131\u015flar\u0131n\u0131 de\u011fil ayn\u0131 zamanda m\u00fc\u015fteri memnuniyetini de g\u00fc\u00e7lendirmek i\u00e7in \u00e7ok \u00f6nemlidir. Yard\u0131m etmek i\u00e7in a\u015fa\u011f\u0131dakileri g\u00f6z \u00f6n\u00fcnde bulundurun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">T\u00fcm \u00c7al\u0131\u015fanlar\u0131n Kar\u015f\u0131lamas\u0131 Gereken M\u00fc\u015fteri Hizmetleri Standartlar\u0131n\u0131 Tan\u0131t\u0131n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ster y\u00f6netimde, ister yar\u0131 zamanl\u0131 \u00e7al\u0131\u015fan veya mevsimlik yard\u0131mda olun, bir m\u00fc\u015fteri, onlar\u0131 destekleyen performans\u0131n\u0131za ili\u015fkin beklentilerini de\u011fi\u015ftirmek zorunda kalmamal\u0131d\u0131r. Bir t\u00fcccar\u0131n bak\u0131\u015f a\u00e7\u0131s\u0131ndan, bu, t\u00fcm \u00e7al\u0131\u015fanlar\u0131n m\u00fc\u015fteri hizmetlerine ili\u015fkin olarak sunmak \u00fczere e\u011fitildi\u011fi a\u00e7\u0131k ve \u00f6zl\u00fc standartlara sahip olmak anlam\u0131na gelir. T\u00fcketicilerin nas\u0131l kar\u015f\u0131land\u0131\u011f\u0131ndan, ma\u011fazan\u0131zda al\u0131\u015fveri\u015f yaparken ald\u0131klar\u0131 deste\u011fin takibine, bir sat\u0131n alma i\u015flemi yap\u0131l\u0131rken \u00e7\u0131k\u0131\u015f deneyimini destekleyen ayr\u0131nt\u0131lara kadar, bir m\u00fc\u015fterinin bir ma\u011fazada nas\u0131l etkile\u015fime girdi\u011fine dair her potansiyel etkile\u015fim dikkate al\u0131nmal\u0131d\u0131r. bir perakendecinin m\u00fc\u015fteri hizmetleri beklentileri i\u00e7inde tan\u0131mlan\u0131r.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63393\" data-permalink=\"https:\/\/blog.bindy.com\/tr\/marka-standartlari-nelerdir\/brand-standards-orange\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63393\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\u201c<\/strong>\u0130ster y\u00f6netimde, ister yar\u0131 zamanl\u0131 \u00e7al\u0131\u015fan veya mevsimlik yard\u0131mda olun, bir m\u00fc\u015fteri, onlar\u0131 destekleyen performans\u0131n\u0131za ili\u015fkin beklentilerini de\u011fi\u015ftirmek zorunda kalmamal\u0131d\u0131r. Bir t\u00fcccar\u0131n bak\u0131\u015f a\u00e7\u0131s\u0131ndan, bu, t\u00fcm \u00e7al\u0131\u015fanlar\u0131n m\u00fc\u015fteri hizmetlerine ili\u015fkin olarak sunmak \u00fczere e\u011fitildi\u011fi a\u00e7\u0131k ve \u00f6zl\u00fc standartlara sahip olmak anlam\u0131na gelir.\u201d<\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"attachment noopener wp-att-12452\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-12452\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">M\u00fc\u015fteri Hizmetlerini Standartla\u015ft\u0131rman\u0131n 7 Yolu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ma\u011fazalar\u0131n standartla\u015ft\u0131r\u0131lm\u0131\u015f m\u00fc\u015fteri hizmeti beklentilerini ekiplerine sunabilmelerinin yollar\u0131 aras\u0131nda \u015funlar yer al\u0131r:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>M\u00fc\u015fteri hizmetleri beklentilerini g\u00f6zden ge\u00e7iren t\u00fcm yeni i\u015fe al\u0131nanlar i\u00e7in tutarl\u0131 bir e\u011fitim deneyimi sunmak<\/li>\n\n\n\n<li>Ger\u00e7ek hayattaki m\u00fc\u015fteri senaryolar\u0131n\u0131 taklit eden etkile\u015fimli deneyimleri i\u00e7eren, t\u00fcm ekip \u00fcyelerinin bir par\u00e7as\u0131 olmas\u0131 i\u00e7in \u00fc\u00e7 ayda bir m\u00fc\u015fteri hizmetleri g\u00fcncelleme e\u011fitimi verilmesi<\/li>\n\n\n\n<li>\u00c7al\u0131\u015fan incelemelerini, m\u00fc\u015fteri hizmetleri sunumunu inceleyen bir b\u00f6l\u00fcm\u00fc i\u00e7eren \u00e7al\u0131\u015fan y\u00f6netimi standartlar\u0131n\u0131n bir par\u00e7as\u0131 olarak dahil etmek<\/li>\n\n\n\n<li>M\u00fc\u015fterileri, m\u00fc\u015fteri hizmetleri deneyimlerini Yelp veya di\u011fer \u00e7evrimi\u00e7i inceleme siteleri arac\u0131l\u0131\u011f\u0131yla ve ayr\u0131ca m\u00fc\u015fterilerin ma\u011faza deneyimleri hakk\u0131nda d\u00fcr\u00fcst geri bildirim sunmalar\u0131na olanak tan\u0131yan &quot;Bize Haber Ver&quot; kutusu gibi ma\u011faza i\u00e7i deneyimler arac\u0131l\u0131\u011f\u0131yla payla\u015fmaya te\u015fvik etmek<\/li>\n\n\n\n<li>\u00c7al\u0131\u015fanlar\u0131, \u00f6zellikle m\u00fc\u015fteri hizmetlerinden bahseden, kazan\u0131lan incelemelere ve m\u00fc\u015fteri referanslar\u0131na dayal\u0131 olarak \u00f6d\u00fcllendirmek<\/li>\n\n\n\n<li>Standartla\u015ft\u0131r\u0131lm\u0131\u015f m\u00fc\u015fteri hizmetleri beklentilerini, \u00e7al\u0131\u015fanlara bu standartlar\u0131 hat\u0131rlatmak i\u00e7in kolayca ve rutin olarak g\u00f6r\u00fcn\u00fcr bir noktaya asmak<\/li>\n\n\n\n<li>E-posta al\u0131\u015fveri\u015fi, sosyal medya kat\u0131l\u0131m\u0131, \u00e7evrimi\u00e7i inceleme deste\u011fi ve daha fazlas\u0131n\u0131 i\u00e7erebilecek \u00e7evrimi\u00e7i deneyimler i\u00e7in m\u00fc\u015fteri hizmetleri standartlar\u0131 sa\u011flamak.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"attachment noopener wp-att-7423\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-17-800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-7423\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">M\u00fc\u015fteri Hizmetleri Standartlar\u0131n\u0131 Belirleyin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yukar\u0131da vurgulanan en iyi uygulamalar yaln\u0131zca, ger\u00e7ekten tan\u0131mlanm\u0131\u015f m\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131z varsa etkilidir. Bunlar\u0131 ma\u011faza \u00e7al\u0131\u015fmalar\u0131n\u0131za dahil etmeye yard\u0131mc\u0131 olmak i\u00e7in a\u015fa\u011f\u0131daki m\u00fc\u015fteri senaryolar\u0131n\u0131 g\u00f6z \u00f6n\u00fcnde bulundurun ve ard\u0131ndan ma\u011fazan\u0131z\u0131n bunlar\u0131 tutarl\u0131 bir \u015fekilde nas\u0131l en iyi \u015fekilde y\u00f6netmesini istedi\u011finizi d\u00fc\u015f\u00fcn\u00fcn.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fterileri selamlamak<\/li>\n\n\n\n<li>Ma\u011faza zemininizde gezinirken m\u00fc\u015fterileri desteklemek<\/li>\n\n\n\n<li>Envanterinizi ve\/veya hizmetlerinizi ke\u015ffetmelerine yard\u0131mc\u0131 olmak i\u00e7in m\u00fc\u015fterilerle etkile\u015fim kurmak<\/li>\n\n\n\n<li>M\u00fc\u015fterilerle a\u015fa\u011f\u0131dakiler dahil ancak bunlarla s\u0131n\u0131rl\u0131 olmamak \u00fczere ma\u011faza ayr\u0131nt\u0131lar\u0131 hakk\u0131nda ileti\u015fim kurmak:\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn bilgisi<\/li>\n\n\n\n<li>Ma\u011faza i\u00e7i etkinlikler<\/li>\n\n\n\n<li>B\u00fclten kay\u0131tlar\u0131n\u0131 saklay\u0131n<\/li>\n\n\n\n<li>Sosyal medya detaylar\u0131<\/li>\n\n\n\n<li>Sat\u0131\u015f ve promosyonlar<\/li>\n\n\n\n<li>Topluluk olaylar\u0131<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Bir sat\u0131\u015f\u0131 kapatmak<\/li>\n\n\n\n<li>Bir i\u015flemin i\u015flenmesi<\/li>\n\n\n\n<li>Ma\u011faza ziyaretleri aras\u0131nda nas\u0131l ileti\u015fimde kal\u0131naca\u011f\u0131na dair fikir verme<\/li>\n\n\n\n<li>M\u00fc\u015fteri ileti\u015fim bilgilerini yakalama<\/li>\n\n\n\n<li>Bir sat\u0131n alman\u0131n paketlenmesi<\/li>\n\n\n\n<li>M\u00fc\u015fteriye sat\u0131n alma yap\u0131p yapmad\u0131\u011f\u0131n\u0131 ziyaretleri i\u00e7in te\u015fekk\u00fcr etme<\/li>\n\n\n\n<li>Ma\u011fazan\u0131zdan \u00e7\u0131karken m\u00fc\u015fterilere nas\u0131l veda edilir<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/industries\/\" target=\"_blank\" rel=\"attachment noopener wp-att-12794\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shoppers_works_here_800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-12794\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">M\u00fc\u015fteri Beklentilerini Kar\u015f\u0131lay\u0131n ve An\u0131n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Son olarak, m\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131z\u0131 geli\u015ftirmeyi hedefledi\u011finiz gibi, t\u00fcketici beklentilerinin ger\u00e7ekli\u011fini de tan\u0131may\u0131 hedefleyin. Perakende, rekabet\u00e7i bir pazard\u0131r ve sonu\u00e7 olarak, perakendecilerin yaln\u0131zca t\u00fcketicinin dikkatini \u00e7ekmekle kalmay\u0131p ayn\u0131 zamanda onu korumak i\u00e7in proaktif olmalar\u0131 gerekir.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/tr\/insanlarin-hicbir-sey-satin-almadan-magazanizdan-ayrilmasinin-5-nedeni-ve-bunu-nasil-duzeltebileceginiz\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cM\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131z\u0131 iyile\u015ftirmeyi ama\u00e7lad\u0131\u011f\u0131n\u0131z gibi, t\u00fcketici beklentilerinin ger\u00e7ekli\u011fini de tan\u0131may\u0131 hedefleyin. Perakende, rekabet\u00e7i bir pazard\u0131r ve sonu\u00e7 olarak, perakendecilerin yaln\u0131zca t\u00fcketicinin dikkatini \u00e7ekmekle kalmay\u0131p ayn\u0131 zamanda onu korumak i\u00e7in proaktif olmalar\u0131 gerekir.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri hizmetleri art\u0131k yaln\u0131zca ma\u011faza i\u00e7i deneyimlerle ilgili de\u011fil, daha \u00e7ok m\u00fc\u015fteri se\u00e7imlerini etkileyen \u00e7evrimi\u00e7i ileti\u015fim ve dijital temas noktalar\u0131yla ilgili. Bir perakendeci olarak bu, m\u00fc\u015fterilerin i\u015fletmenizle etkile\u015fime ge\u00e7ti\u011fi t\u00fcm temas noktalar\u0131nda tan\u0131mlanan tutarl\u0131 ma\u011faza mesajlar\u0131na, markala\u015fmaya ve evet - tahmin ettiniz - m\u00fc\u015fteri hizmetleri standartlar\u0131na sahip olmak anlam\u0131na gelir. Toplu olarak, bu, geli\u015fmi\u015f m\u00fc\u015fteri deneyimleri ve sat\u0131\u015flara d\u00f6n\u00fc\u015fecek - herhangi bir perakendecinin gurur duyabilece\u011fi kazanan bir kombinasyon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yazar hakk\u0131nda:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"703\" data-attachment-id=\"5716\" data-permalink=\"https:\/\/blog.bindy.com\/tr\/rm-nlreyhle_headshot_2019-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=800%2C803&amp;ssl=1\" data-orig-size=\"800,803\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"RM-NLReyhle_Headshot_2019 (1)\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=700%2C703&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?resize=700%2C703&#038;ssl=1\" alt=\"RM-NLReyhle_Headshot_2019 (1)\" class=\"wp-image-5716\" style=\"width:197px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><em>Nicole Leinbach Reyhle Kurucusu&nbsp;<a href=\"https:\/\/retailminded.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Perakende Fikirli<\/a>&nbsp;ve bir&nbsp;<a href=\"https:\/\/retailminded.com\/retail-minded-resource-guide\/retail-101-the-book\/\" target=\"_blank\" rel=\"noopener noreferrer\">yay\u0131nlanm\u0131\u015f yazar<\/a>. The Today Show, Forbes ve say\u0131s\u0131z B2B yay\u0131n\u0131na s\u0131k s\u0131k katk\u0131da bulunmaktad\u0131r. Reyhle, American Express&#039;in Small Business Saturday&#039;inin s\u00f6zc\u00fcs\u00fcd\u00fcr ve \u00e7e\u015fitli sekt\u00f6r kaynaklar\u0131 i\u00e7in perakende d\u00fc\u015f\u00fcnce lideri olarak d\u00fczenli olarak yazmaktad\u0131r.<\/em><\/p>\n\n\n\n<div id=\"jp-post-flair\" class=\"sharedaddy sd-like-enabled sd-sharing-enabled\">\n<div class=\"sharedaddy sd-sharing-enabled\">\n<div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\">\n<h3 class=\"sd-title\">&nbsp;<\/h3>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00fcketicilerin 77%&#039;si yak\u0131n zamanda tu\u011fla ve har\u00e7 ma\u011fazalar\u0131nda al\u0131\u015fveri\u015f yapman\u0131n en rahats\u0131z edici y\u00f6n\u00fc olarak kaba m\u00fc\u015fteri hizmetini belirledi ve bir di\u011fer 55%, bir t\u00fcccar\u0131n takibinin olmamas\u0131 nedeniyle i\u015flerini ba\u015fka bir yere g\u00f6t\u00fcrmeye istekliyken, t\u00fcm m\u00fc\u015fterilerin bunu yapmad\u0131\u011f\u0131n\u0131 s\u00f6ylemek do\u011fru olur. hizmet perakende genelinde ayn\u0131d\u0131r. Bunu tutmak\u2026 <a href=\"https:\/\/blog.bindy.com\/tr\/musteri-hizmetleri-standartlari-nasil-iyilestirilir\/\" class=\"more-link\"><span class=\"screen-reader-text\">M\u00fc\u015fteri Hizmetleri Standartlar\u0131 Nas\u0131l \u0130yile\u015ftirilir<\/span> yaz\u0131s\u0131n\u0131 okumaya devam et <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":5733,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[677174005],"tags":[50196275,2692566,88195,9273,677173893],"class_list":["post-5993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-customer-complaints-2","tag-customer-expectations","tag-customer-experience","tag-customer-service","tag-retail-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Improve Customer Service Standards<\/title>\n<meta name=\"description\" content=\"Retail is a competitive marketplace and as a result, retailers need to be proactive in not only capturing consumer attention but keeping it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/tr\/musteri-hizmetleri-standartlari-nasil-iyilestirilir\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Improve Customer Service Standards\" \/>\n<meta property=\"og:description\" content=\"Retail is a competitive marketplace and as a result, retailers need to be proactive in not only capturing consumer attention but keeping it.\" \/>\n<meta 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Her y\u0131l k\u00fc\u00e7\u00fck formatl\u0131 ma\u011fazalar\u0131n\u0131 b\u00fcy\u00fctmeye devam ediyorlar...","rel":"","context":"&quot;\ud83d\uded2 Store Sales and Performance&quot; i\u00e7inde","block_context":{"text":"\ud83d\uded2 Store Sales and Performance","link":"https:\/\/blog.bindy.com\/tr\/kategori\/perakende-satislar\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/03\/shutterstock_123790510.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/03\/shutterstock_123790510.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/03\/shutterstock_123790510.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/03\/shutterstock_123790510.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/03\/shutterstock_123790510.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":5711,"url":"https:\/\/blog.bindy.com\/tr\/satislari-artiran-5-pos-stratejisi\/","url_meta":{"origin":5993,"position":4},"title":"Sat\u0131\u015flar\u0131 Artt\u0131ran 5 POS Stratejisi","author":"Bindy","date":"Ekim 26, 2021","format":false,"excerpt":"Bir perakendeci olarak, sat\u0131\u015f noktas\u0131 (POS) sisteminizin yaln\u0131zca i\u015flemleri ger\u00e7ekle\u015ftirmek i\u00e7in bir ara\u00e7tan \u00e7ok daha fazlas\u0131 oldu\u011funu, i\u015fletmenizin hem k\u00e2r\u0131n\u0131 hem de operasyonlar\u0131n\u0131 b\u00fcy\u00fck \u00f6l\u00e7\u00fcde iyile\u015ftirmesine yard\u0131mc\u0131 olacak bir varl\u0131k oldu\u011funu biliyorsunuz. \u00c7ok say\u0131da POS se\u00e7ene\u011fi mevcut oldu\u011fundan, sat\u0131c\u0131lar i\u00e7in her zamankinden daha kolay...","rel":"","context":"&quot;\ud83d\uded2 Store Sales and Performance&quot; i\u00e7inde","block_context":{"text":"\ud83d\uded2 Store Sales and Performance","link":"https:\/\/blog.bindy.com\/tr\/kategori\/perakende-satislar\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1200%2C793&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":59894,"url":"https:\/\/blog.bindy.com\/tr\/neden-bindy\/","url_meta":{"origin":5993,"position":5},"title":"\u2b50 Bindy Perakende Denetim ve G\u00f6rev Y\u00f6netimini Neden Kullanmal\u0131s\u0131n\u0131z?","author":"Bindy","date":"Nisan 10, 2023","format":false,"excerpt":"\u00d6nde gelen perakende ve konaklama markalar\u0131, marka standartlar\u0131n\u0131 ve programlar\u0131n\u0131 iletmek ve uygulamak, siteleri denetlemek ve g\u00f6rev g\u00f6ndermek i\u00e7in Bindy&#039;yi kullan\u0131yor. Neden mi? Bu makale, Bindy perakende uygulamas\u0131n\u0131n m\u00fc\u015fteri deneyimi, pazarlama, zaman ve maliyet tasarrufu, sa\u011fl\u0131k ve g\u00fcvenlik, kay\u0131p \u00f6nleme ve ileti\u015fim alanlar\u0131ndaki i\u015f modelini ve yat\u0131r\u0131m getirisini ortaya koyuyor.","rel":"","context":"&quot;\u2b50 Best practices&quot; i\u00e7inde","block_context":{"text":"\u2b50 Best practices","link":"https:\/\/blog.bindy.com\/tr\/kategori\/bindy-hakkinda\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?fit=1200%2C633&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/posts\/5993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/users\/6370623"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/comments?post=5993"}],"version-history":[{"count":12,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/posts\/5993\/revisions"}],"predecessor-version":[{"id":63716,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/posts\/5993\/revisions\/63716"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/media\/5733"}],"wp:attachment":[{"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/media?parent=5993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/categories?post=5993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bindy.com\/tr\/wp-json\/wp\/v2\/tags?post=5993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}