{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"musteri-sikayetleri-dostunuzdur-arkadaslariniza-nasil-davraniyorsunuz","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/tr\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"M\u00fc\u015fteri \u015eikayetleri Dostunuzdur. Arkada\u015flar\u0131n\u0131za Nas\u0131l Davran\u0131rs\u0131n\u0131z?"},"content":{"rendered":"

Bir arkada\u015f\u0131n\u0131z size duyman\u0131z gerekeni s\u00f6yler ama her zaman duymak istemezsiniz. Bu nedenle m\u00fc\u015fteri \u015fikayetleri dostunuzdur. Hadi dalal\u0131m.<\/p>\n\n\n\n

Konu\u015fanlar\u0131 dinleyin (\u00e7o\u011fu yok)<\/h2>\n\n\n\n

Ara\u015ft\u0131rmaya g\u00f6re, m\u00fc\u015fterilerin yaln\u0131zca 4%'si bir \u015firketin web sitesine veya \u00e7a\u011fr\u0131 merkezine \u015fikayette bulunuyor, ancak 42%<\/a> M\u00fc\u015fterilerin oran\u0131 iki k\u00f6t\u00fc deneyimden sonra bir markayla al\u0131\u015fveri\u015f yapmay\u0131 b\u0131rakacak. Her \u015fikayet i\u00e7in 25 m\u00fc\u015fterinin rahats\u0131z oldu\u011funu, hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frad\u0131\u011f\u0131n\u0131 veya sinirlendi\u011fini rahatl\u0131kla varsayabilirsiniz! <\/p>\n\n\n\n

Arkada\u015f, bir \u015feylerin ters gitti\u011fini size s\u00f6yleyen ki\u015fidir. M\u00fc\u015fteri \u015fikayeti o arkada\u015f.<\/p>\n\n\n

\n
\"M\u00fc\u015fteri<\/a><\/figure>\n<\/div>\n\n\n

Daha iyi olma f\u0131rsat\u0131n\u0131 yakalay\u0131n<\/h2>\n\n\n\n

\u015eikayet sorun de\u011fil, bir i\u015faret ve f\u0131rsatt\u0131r. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 daha iyi e\u011fitmek, \u00fcr\u00fcnlerinizi ve s\u00fcre\u00e7lerinizi denetlemek i\u00e7in bir f\u0131rsatt\u0131r. M\u00fc\u015fterilerinize daha iyi hizmet verebilmek i\u00e7in bir \u015fanst\u0131r. <\/p>\n\n\n\n

Arkada\u015f yard\u0131m etmek isteyen ki\u015fidir. O arkada\u015ftan \u015fikayet\u00e7iyim.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

sen bunu nas\u0131l halledersin<\/h2>\n\n\n\n

Bir \u015fikayet genellikle altta yatan bir sorunun ilk i\u015faretidir. Perakendeciler \u015fikayetler y\u00fcz\u00fcnden nadiren m\u00fc\u015fteri kaybederler. \u015eikayetler ele al\u0131nmad\u0131\u011f\u0131nda veya iyi ele al\u0131nmad\u0131\u011f\u0131nda m\u00fc\u015fteri kaybederler. Bir m\u00fc\u015fterinin \u015fikayetini iletmek asl\u0131nda m\u00fc\u015fteri sadakatini art\u0131r\u0131r.<\/p>\n\n\n\n

Memnun bir m\u00fc\u015fterinin memnuniyetini arkada\u015flar\u0131 ve i\u015f arkada\u015flar\u0131yla payla\u015fmas\u0131 muhtemeldir. \u0130yi ele al\u0131nd\u0131\u011f\u0131nda, bir \u015fikayet m\u00fc\u015fteri sadakati ve \u00fccretsiz "viral" reklamc\u0131l\u0131\u011fa d\u00f6n\u00fc\u015f\u00fcr. K\u00f6t\u00fc ele al\u0131nd\u0131\u011f\u0131nda, bir \u015fikayet kaybedilen bir m\u00fc\u015fteriye, gelir kayb\u0131na ve halkla ili\u015fkiler karma\u015fas\u0131na d\u00f6n\u00fc\u015f\u00fcr. <\/p>\n\n\n\n

Arkada\u015f, seni beladan uzak tutmak isteyen ki\u015fidir. O arkada\u015ftan \u015fikayet\u00e7iyim.<\/p>\n\n\n\n

\"Site<\/a><\/figure>\n\n\n\n

B\u00fcy\u00fck resmin bir par\u00e7as\u0131<\/h2>\n\n\n\n

\u015eikayet, ma\u011faza performans\u0131n\u0131n 360 derecelik g\u00f6r\u00fcn\u00fcm\u00fcn\u00fcn bir par\u00e7as\u0131d\u0131r. T\u0131pk\u0131 i\u00e7 s\u00fcre\u00e7ler ve KPI'lar gibi m\u00fc\u015fteri \u015fikayetleri de m\u00fc\u015fterilere hizmet sunman\u0131n bir par\u00e7as\u0131d\u0131r. Ba\u015far\u0131ya giden yolda, ara s\u0131ra t\u00fcmsekler olur. Onlar\u0131 kabul edin, yak\u0131n bir arkada\u015f\u0131n\u0131z\u0131n tavsiyesine sayg\u0131 duyaca\u011f\u0131n\u0131z gibi onlar\u0131n bilgeli\u011fine sayg\u0131 g\u00f6sterin.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

M\u00fc\u015fteri \u015fikayetleri bizim dostlar\u0131m\u0131zd\u0131r. Onlara iyi davran.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Bir arkada\u015f\u0131n\u0131z size duyman\u0131z gereken \u015feyi s\u00f6yler ama her zaman duymak istemezsiniz. Bu nedenle m\u00fc\u015fteri \u015fikayetleri dostunuzdur. Hadi konuya dalal\u0131m. Konu\u015fanlar\u0131 dinleyin (\u00e7o\u011fu bunu yapm\u0131yor) Ara\u015ft\u0131rmaya g\u00f6re, m\u00fc\u015fterilerin yaln\u0131zca 4%'si bir \u015firketin web sitesi veya \u00e7a\u011fr\u0131 merkezine \u015fikayette bulunuyor, ancak 42% m\u00fc\u015fterisi \u2026 M\u00fc\u015fteri \u015eikayetleri Dostunuzdur. Arkada\u015flar\u0131n\u0131za Nas\u0131l Davran\u0131rs\u0131n\u0131z?<\/span> yaz\u0131s\u0131n\u0131 okumaya devam et \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. How do you Treat your Friends?<\/title>\n<meta name=\"description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/tr\/musteri-sikayetleri-dostunuzdur-arkadaslariniza-nasil-davraniyorsunuz\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Complaints are your Friend. How do you Treat your Friends?\" \/>\n<meta property=\"og:description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. 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