How to Implement Two-Way Communication Between Stores and Head-Office

If you have retail stores, or franchisees, you need to send and receive information from stores. How to do this effectively is less obvious. Let's dive in.  From head-office to the stores Head office needs to communicate information to all/some stores, in all/some regions. These packets of communication travel "downward" and may be used to … Continue reading How to Implement Two-Way Communication Between Stores and Head-Office

10 Operational Failures That Hurt a Retailer’s Image and Sales

Christopher Fifelski recently posted this list of Top 10 Retail Failures to the District Managers and Retail Operations group on LinkedIn, a Bindy-moderated professional group with over 40,000 members. With his permission, we are cross-posting Chris’ list on this blog. We also thank the other industry professionals who have contributed to the discussion, including Adele … Continue reading 10 Operational Failures That Hurt a Retailer’s Image and Sales

“Old School” Retail Sayings

There is something about "Old school" sayings. Somehow, they seem to capture tried-and-true wisdom. As retail professionals, we tend to use them to illustrate core values of the retail industry. Recently, David Johnson a member of the District Managers and Retail Operations group on LinkedIn, asked members to share their favourite "old school" retail sayings. … Continue reading “Old School” Retail Sayings

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6 Reasons to Measure Brand Standards

Brand standards span broad areas of the operations of a franchise network, including customer service, product preparation, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. They govern how specific tasks should be completed and what a successful implementation outcome entails. Most customer-facing franchise-based groups, especially in industries such as hospitality, food service and … Continue reading 6 Reasons to Measure Brand Standards

Who Benefits from Retail Audits?

Retail audits and store visits are proven to drive brand standards, increase customer satisfaction and mitigate risks in multi-unit retail. How exactly do retail audits benefit you? Here are some of the benefits you can expect from retail audits. Head Office Lower total cost of ownership than Excel™ and paper-based visits. Home-grown solutions are often … Continue reading Who Benefits from Retail Audits?