🚀 Don’t Sweat the Score, Seize the Opportunity

Assigning point values to inspection items is a common practice in retail and hospitality. The idea is to obtain an overall score for the store and an indication of the store's compliance with a program or sets of standards. Scoring a store may however trigger unexpected reactions from the franchisee or store manager. Most operators … Continue reading 🚀 Don’t Sweat the Score, Seize the Opportunity