{"id":57475,"date":"2021-11-20T06:23:25","date_gmt":"2021-11-20T11:23:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=57475"},"modified":"2024-10-09T12:30:09","modified_gmt":"2024-10-09T16:30:09","slug":"vad-kravs-for-att-bli-en-framgangsrik-verksamhetschef","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/sv\/what-does-it-take-to-be-a-successful-director-of-operations\/","title":{"rendered":"Vad kr\u00e4vs f\u00f6r att bli en framg\u00e5ngsrik verksamhetschef?"},"content":{"rendered":"

Verksamhetsdirekt\u00f6ren \u00e4r avg\u00f6rande f\u00f6r framg\u00e5ngen f\u00f6r nationella detaljhandelskedjor. Alla som tar denna roll har i uppdrag att leda h\u00f6gt uppsatt personal som distrikts- och generaldirekt\u00f6rer. I vissa fall \u00e4r de ocks\u00e5 ansvariga f\u00f6r att \u00f6vervaka driften p\u00e5 h\u00f6g niv\u00e5 p\u00e5 flera platser, samt att definiera verksamhetens operativa strategi.<\/p>\n\n\n\n

S\u00e5, vad kr\u00e4vs f\u00f6r att bli framg\u00e5ngsrik i den h\u00e4r rollen? Det h\u00e4r inl\u00e4gget diskuterar n\u00e5gra av de egenskaper och f\u00e4rdigheter som en verksamhetschef b\u00f6r ha f\u00f6r att trivas i sin position. Om du planerar att bli verksamhetschef (eller om du funderar p\u00e5 att anst\u00e4lla en), kommer de expertst\u00f6dda insikterna nedan att peka dig i r\u00e4tt riktning. <\/p>\n\n\n\n

L\u00e5ngsiktigt och storskaligt t\u00e4nkande<\/h2>\n\n\n\n

Den som tr\u00e4der in i rollen som operativ chef m\u00e5ste f\u00f6rst\u00e5 vikten av l\u00e5ngsiktighet. <\/p>\n\n\n\n

\n

"Medan distriktschefer t\u00e4nker ett kvartal fram\u00e5t planerar verksamhetschefen de kommande 5 till 10 \u00e5ren av strukturering och tillv\u00e4xt", s\u00e4ger Hannah Blackburn, direkt\u00f6r p\u00e5 Hawker's Club<\/a>.<\/p>\n<\/blockquote>\n\n\n\n

Som s\u00e5dan m\u00e5ste individer som t\u00e4vlar om denna roll kunna presentera sin l\u00e5ngsiktiga vision om vart f\u00f6retaget ska g\u00e5 under de kommande \u00e5ren. Att ha en plan p\u00e5 h\u00f6g niv\u00e5 f\u00f6r hur den visionen ska genomf\u00f6ras \u00e4r ocks\u00e5 avg\u00f6rande.<\/p>\n\n\n\n

\n

Som Lynda Farley, medgrundare av Numlooker<\/a>, uttrycker det, \u201ddetaljhandelscheferna fokuserar p\u00e5 att \u00f6vervaka den ordinarie verksamheten och direkt\u00f6rerna fokuserar p\u00e5 l\u00e5ngsiktig planering f\u00f6r organisationen. Detaljhandelschefer g\u00f6r schemal\u00e4ggning och antagande av policyer, medan operativ chef \u00f6vervakar st\u00f6rre projekt."<\/p>\n<\/blockquote>\n\n\n\n

Ut\u00f6ver ett l\u00e5ngsiktigt t\u00e4nk b\u00f6r en verksamhetsdirekt\u00f6r ocks\u00e5 t\u00e4nka i st\u00f6rre skala. F\u00f6rm\u00e5gan att "t\u00e4nka globalt, snarare lokalt eller regionalt" \u00e4r ett m\u00e5ste, p\u00e5pekar Blackburn.<\/p>\n\n\n\n

"Precis som fj\u00e4rilseffekten kan en hamnavst\u00e4ngning p\u00e5 andra sidan jorden kasta din dag upp och ner som chef f\u00f6r ops."<\/p>\n\n\n\n

F\u00f6r detta \u00e4ndam\u00e5l m\u00e5ste personer i denna roll h\u00e5lla sig \u00e0 jour med ny utveckling inom sin bransch och marknad som helhet. Det hj\u00e4lper ocks\u00e5 att ha en djup f\u00f6rst\u00e5else f\u00f6r globala leveranskedjor samt den inverkan som nationella (och till och med internationella) evenemang skulle ha p\u00e5 f\u00f6retaget.<\/p>\n\n\n\n

En stor f\u00f6rst\u00e5else f\u00f6r system och hur flera komponenter fungerar tillsammans<\/h2>\n\n\n\n

En verksamhetschef f\u00f6r detaljhandeln m\u00e5ste ocks\u00e5 implementera ett helhetst\u00e4nkande n\u00e4r han \u00f6vervakar det inre arbetet i sina butiker. Att ha en enorm kunskap om f\u00f6retagets system och hur de fungerar tillsammans kommer att hj\u00e4lpa dem att styra och orkestrera de m\u00e5nga r\u00f6rliga delarna av verksamheten. <\/p>\n\n\n\n

"F\u00f6r att arbeta effektivt b\u00f6r verksamhetschefen veta allt fr\u00e5n personalrelationer till leverans", s\u00e4ger Cindy Corpis, VD f\u00f6r SearchPeopleFree<\/a>.<\/p>\n\n\n\n

\n

"Den framg\u00e5ngsrika verksamhetschefen har en oklanderlig f\u00f6rst\u00e5else f\u00f6r hur system matchar ihop och kan beh\u00e5lla ett kraftfullt fokus p\u00e5 ledande v\u00e4rderingar samtidigt som han \u00e4r \u00f6ppen f\u00f6r transformation."<\/p>\n<\/blockquote>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Som s\u00e5dan m\u00e5ste verksamhetschefen orientera sig i verksamhetens olika system och avdelningar, och de m\u00e5ste vara fullt medvetna om hur dessa olika r\u00f6rliga delar fungerar tillsammans. <\/p>\n\n\n\n

Ledarskap och m\u00e4nskliga f\u00e4rdigheter<\/h2>\n\n\n\n

"Som en specialist inom driftledning skulle ditt prim\u00e4ra ansvar vara att leda ett team av m\u00e4nniskor samtidigt som du ser till att verksamhetens b\u00e4sta praxis och procedurer implementeras i hela f\u00f6retaget", s\u00e4ger Jeff Mains, VD f\u00f6r Champion Leadership Group LLC<\/a>.<\/p>\n\n\n\n

Han till\u00e4gger att en av de fr\u00e4msta egenskaperna som verksamhetschefen m\u00e5ste ha \u00e4r f\u00f6rm\u00e5gan att "hj\u00e4lpa m\u00e4nniskor att v\u00e4xa."<\/p>\n\n\n\n

Verksamhetschefen ska inte skr\u00e4mmas av personalen de leder. Snarare borde de "aggressivt marknadsf\u00f6ra sina toppmedlemmar och ge dem m\u00f6jligheter, till och med g\u00f6ra det m\u00f6jligt f\u00f6r dem att flytta upp till driftchefsjobbet under semester och resor."<\/p>\n\n\n\n

\n

"De kommer att k\u00e4nna sig s\u00e4kra p\u00e5 att delegera beslutsbefogenheter till sin personal och ta fullt ansvar f\u00f6r alla delar av f\u00f6retaget", s\u00e4ger Mains.<\/p>\n<\/blockquote>\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n\n\n

En bra verksamhetschef m\u00e5ste ocks\u00e5 bana v\u00e4g f\u00f6r starka mellanm\u00e4nskliga relationer som g\u00f6r att olika team kan samarbeta och utf\u00f6ra mer effektivt. <\/p>\n\n\n\n

"De kommer att anstr\u00e4nga sig avsev\u00e4rt f\u00f6r att skapa kamratkontakter och beg\u00e4ra input och deltagande fr\u00e5n sina kamrater", forts\u00e4tter han. <\/p>\n\n\n\n

Mains s\u00e4ger ocks\u00e5 att en framg\u00e5ngsrik verksamhetschef inte kommer att st\u00f6dja ett "oss mot dem"-t\u00e4nkes\u00e4tt i sitt team eftersom de f\u00f6rst\u00e5r att detta s\u00e4tt att t\u00e4nka hindrar samarbete, vilket i slut\u00e4ndan kan leda till en negativ kundupplevelse. <\/p>\n\n\n\n

F\u00f6rm\u00e5ga att balansera<\/h2>\n\n\n\n

"F\u00f6rm\u00e5gan att balansera m\u00e4nniskor, riktning och ekonomi \u00e4r en av de b\u00e4sta f\u00f6rm\u00e5gorna en verksamhetschef kan ha", s\u00e4ger Boye Fajinmi, medgrundare och VD f\u00f6r TheFutureParty<\/a>.<\/p>\n\n\n\n

Som n\u00e5gon som tar hand om flera omr\u00e5den och team m\u00e5ste verksamhetschefen se till att de ger tillr\u00e4cklig uppm\u00e4rksamhet \u00e5t varje komponent. Att misslyckas med att g\u00f6ra det kan leda till en obalans mellan resurser och prestationsproblem l\u00e4ngre fram. <\/p>\n\n\n\n

\n

\u201dDen h\u00e4r rollen inkluderar aspekter av b\u00e5de logistik och empati, och att luta sig f\u00f6r h\u00e5rt \u00e5t ena h\u00e5llet kan vara en kamp. F\u00f6rm\u00e5gan att balansera alla dessa saker \u00e4r n\u00e5got som \u00f6vas, l\u00e4rs, och som kommer att inneh\u00e5lla misstag och lektioner\u201d, till\u00e4gger Fajinmi.<\/p>\n<\/blockquote>\n\n\n\n

"Detta g\u00e5r \u00e4nnu l\u00e4ngre till f\u00f6rm\u00e5gan att f\u00f6rst\u00e5 balansen mellan det personliga och det professionella. Balans, p\u00e5 alla dess s\u00e4tt, \u00e4r avg\u00f6rande f\u00f6r framg\u00e5ng som verksamhetschef.\u201d<\/p>\n\n\n\n

\"Om<\/a><\/figure>\n\n\n\n

God f\u00f6rtrogenhet med andras roller<\/h2>\n\n\n\n

Att effektivt hantera team b\u00f6rjar med att f\u00f6rst\u00e5 vad alla faktiskt g\u00f6r. Denna kunskap \u00e4r avg\u00f6rande f\u00f6r att h\u00e5lla teammedlemmarna ansvariga och f\u00f6r att s\u00e4kerst\u00e4lla att de har verktygen och resurserna f\u00f6r att g\u00f6ra sitt b\u00e4sta arbete. <\/p>\n\n\n\n

\n

Som Nicholas Rosenfeld, direkt\u00f6r p\u00e5 Att g\u00f6ra ett testamente<\/a> uttrycker det, "Att vara chef f\u00f6r verksamheten inneb\u00e4r att veta vad varje medlem i ett funktionellt team utf\u00f6r, hur de utf\u00f6r sina uppgifter och hur de interagerar med andra."<\/p>\n<\/blockquote>\n\n\n\n

Han forts\u00e4tter: "Att f\u00f6rst\u00e5 dessa faktorer \u00e4r avg\u00f6rande f\u00f6r att f\u00f6rst\u00e5 hur varje avdelning interagerar med varandra. Det kan vara mycket politik inblandat, s\u00e5 t\u00e4nk p\u00e5 det n\u00e4r du best\u00e4mmer dig f\u00f6r om du vill ha det h\u00e4r jobbet eller inte." <\/p>\n\n\n\n

Data och analytisk f\u00f6rm\u00e5ga<\/h2>\n\n\n\n

Som verksamhetschef m\u00e5ste du ha tillg\u00e5ng till detaljhandelsdata och analysplattformar som g\u00f6r att du kan se information om allt fr\u00e5n butikens och personalens prestationer till lagerniv\u00e5er och kundn\u00f6jdhet. Att ha f\u00f6rm\u00e5gan att dela och t\u00e4rna data per region, butiksstorlek etc. \u00e4r ocks\u00e5 ett m\u00e5ste.\u00a0<\/p>\n\n\n\n

Det \u00e4r absolut n\u00f6dv\u00e4ndigt att du har fj\u00e4rr\u00e5tkomst till data om webbplatsens verksamhet. Den molnbaserade appen f\u00f6r detaljhandelsrevision Bindy<\/a> ger dig realtidsinsikt i dina butiker. F\u00f6rst\u00e5 vilka butiker som g\u00e5r bra och vilka butiker som beh\u00f6ver f\u00f6rb\u00e4ttras. Identifiera enkelt var dessa f\u00f6rb\u00e4ttringar kan g\u00f6ras och sp\u00e5ra framg\u00e5ngen f\u00f6r dina program.<\/p>\n\n\n\n

Bev\u00e4pnad med n\u00f6dv\u00e4ndiga data m\u00e5ste operationschefen sedan analysera denna information f\u00f6r att identifiera trender och insikter som kan anv\u00e4ndas f\u00f6r att definiera strategier och taktiker att implementera p\u00e5 olika platser<\/a>. <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Stark kommunikat\u00f6r<\/h2>\n\n\n\n
\n

"Det st\u00f6rsta trycket som chef f\u00f6r ops inom detaljhandeln \u00e4r fr\u00e5n interna intressenter; Att l\u00e4ra sig att effektivt kommunicera och s\u00e4tta f\u00f6rv\u00e4ntningar \u00e4r nyckeln\u201d, s\u00e4ger Blackburn.<\/p>\n<\/blockquote>\n\n\n\n

F\u00f6r det \u00e4ndam\u00e5let m\u00e5ste alla som vill bli verksamhetschef utveckla starka kommunikationsf\u00f6rm\u00e5ga. Se till att du har finslipat konsten att aktivt lyssna och empati, s\u00e5 att du kan tr\u00e4ffa m\u00e4nniskor d\u00e4r de \u00e4r och f\u00f6rst\u00e5 var de kommer ifr\u00e5n. <\/p>\n\n\n\n

Samtidigt kan du l\u00e4ra dig att f\u00f6rmedla information tydligt och kortfattat att du kan samordna dig b\u00e4ttre med olika teammedlemmar och intressenter.<\/p>\n\n\n\n

En robust inre kommunikations- och samarbetsverktyg<\/a> kommer att g\u00f6ra allt detta l\u00e4ttare. Se till att du och ditt team kommunicerar med samma plattform f\u00f6r att minimera informationssilos och se till att alla \u00e4r p\u00e5 samma sida. <\/p>\n\n\n\n

Slutord<\/h2>\n\n\n\n

Verksamhetschefen \u00e4r en utmanande roll som kommer med mycket press. Med det sagt kan det ocks\u00e5 vara en otroligt givande och meningsfull position. Med r\u00e4tt kompetens, egenskaper och t\u00e4nkes\u00e4tt kan verksamhetschefen bygga starka team, forma kundupplevelsen till det b\u00e4ttre och implementera en strategi som gynnar verksamheten p\u00e5 l\u00e5ng sikt.<\/p>\n\n\n\n

Om f\u00f6rfattaren:<\/strong><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Francesca Nicasio<\/a> \u00e4r detaljhandelsexpert, B2B-inneh\u00e5llsstrateg och LinkedIn TopVoice. Hon skriver om trender, tips och b\u00e4sta praxis som g\u00f6r det m\u00f6jligt f\u00f6r \u00e5terf\u00f6rs\u00e4ljare att \u00f6ka f\u00f6rs\u00e4ljningen och betj\u00e4na kunderna b\u00e4ttre.<\/p>","protected":false},"excerpt":{"rendered":"

Verksamhetsdirekt\u00f6ren \u00e4r avg\u00f6rande f\u00f6r framg\u00e5ngen f\u00f6r nationella detaljhandelskedjor. Alla som tar denna roll har i uppdrag att leda h\u00f6gt uppsatt personal som distrikts- och generaldirekt\u00f6rer. I vissa fall \u00e4r de ocks\u00e5 ansvariga f\u00f6r att \u00f6vervaka driften p\u00e5 h\u00f6g niv\u00e5 p\u00e5 flera platser, samt att definiera den operativa strategin f\u00f6r ... Forts\u00e4tt l\u00e4sa Vad kr\u00e4vs f\u00f6r att bli en framg\u00e5ngsrik verksamhetschef?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":6876,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[113932],"tags":[677174223,677174222,999575],"class_list":["post-57475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hiring","tag-director-of-operations","tag-retail-director-operations","tag-retail-management"],"yoast_head":"\nWhat Does It Take to Be a Successful Director of Operations?<\/title>\n<meta name=\"description\" content=\"If you\u2019re planning to become a director of operations, these expert-backed insights will point you in the right direction.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/sv\/vad-kravs-for-att-bli-en-framgangsrik-verksamhetschef\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Does It Take to Be a Successful Director of Operations?\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re planning to become a director of operations, these expert-backed insights will point you in the right direction.\u00a0\" \/>\n<meta property=\"og:url\" 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