{"id":567,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=567"},"modified":"2025-09-05T08:48:19","modified_gmt":"2025-09-05T12:48:19","slug":"stora-smorgas-usel-tvattrum","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/sv\/great-sandwich-lousy-washrooms\/","title":{"rendered":"Stor sm\u00f6rg\u00e5s. Usla toaletter."},"content":{"rendered":"

Vi har ett ben att v\u00e4lja p\u00e5 med n\u00e5gra av v\u00e5ra favorit-QSR-m\u00e4rken. Det \u00e4r inte menyn. Det \u00e4r inte tj\u00e4nsten. Det \u00e4r inte sittplatserna, parkeringen eller drive-thru. Snabbservicerestauranger har uppenbarligen spenderat pengar, implementerat system och utrullade processer inom dessa nyckelomr\u00e5den och det m\u00e4rks. <\/p>\n\n\n\n

Men n\u00e4r naturen kallar, eller n\u00e4r vi vill tv\u00e4tta h\u00e4nderna f\u00f6re en m\u00e5ltid, f\u00f6rv\u00e4ntar vi oss att hitta toaletter som \u00e4r rena med en fungerande tv\u00e5lautomat och torktumlare.<\/p>\n\n\n\n

Inte f\u00f6r mycket beg\u00e4rt, eller hur?<\/p>\n\n\n\n

Fel (tydligen).<\/p>\n\n\n\n

Ett utbrett problem i QSR<\/h2>\n\n\n\n

Vi branschfolk tenderar att f\u00f6rneka att det finns ett problem. Vi blundar. Vi har ett utbildningsprogram p\u00e5 plats, eller hur? Vi har processer. Vi tilldelar till och med en anst\u00e4lld till varje skift f\u00f6r att st\u00e4da toaletterna. Vi har kommit till botten med problemet, eller hur? Fel.<\/p>\n\n\n\n

Observationerna av Bindy<\/a>, v\u00e5r forskning och fokusgrupper ber\u00e4ttar f\u00f6r oss att smutsiga toaletter fortfarande \u00e4r vanliga i restaurangbranschen idag. Stora QSR-kedjor, mindre varum\u00e4rken, alla drabbas.<\/p>\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n\n\n

Smuts \u00e4r inte diskriminerande men dina kunder \u00e4r det. Och d\u00e4r ligger problemet. N\u00e4r vi s\u00e4ger "vi har ett ben att v\u00e4lja", talar vi faktiskt f\u00f6r alla. Vi talar f\u00f6r dina grannar, din familj, dina v\u00e4nner. Alla som anv\u00e4nder dessa toaletter t\u00e4nker:<\/p>\n\n\n\n

\n

Har de inte det varum\u00e4rkesstandarder<\/a>? Bryr de sig inte?<\/p>\n<\/blockquote>\n\n\n\n

Bindy genomf\u00f6rde nyligen en unders\u00f6kning som fr\u00e5gade folk vad de skulle g\u00f6ra om en restaurangs toaletter saknade tv\u00e5l, var allm\u00e4nt oh\u00e4lsosamma eller hade en stark lukt. 89% av respondenterna sa till oss att de skulle ta sin verksamhet n\u00e5gon annanstans. Det \u00e4r m\u00e5nga kunder att f\u00f6rlora, men om man bortser fr\u00e5n f\u00f6rlorad f\u00f6rs\u00e4ljning tyder det ocks\u00e5 p\u00e5 ett enormt "trov\u00e4rdighetsproblem" f\u00f6r varum\u00e4rket.<\/p>\n\n\n\n

\n

Hur f\u00f6renar du det familjev\u00e4nliga budskapet fr\u00e5n ditt restaurangm\u00e4rke med det bakteriella experimentet som \u00e4ger rum p\u00e5 dina toaletter?<\/p>\n<\/blockquote>\n\n\n\n

Smutsiga toaletter sviker dina kunder, de sviker ditt varum\u00e4rke. De antyder att du inte pratar. De f\u00f6resl\u00e5r att du inte bryr dig. Smutsiga toaletter skadar din trov\u00e4rdighet och ditt varum\u00e4rke. Skydda ditt varum\u00e4rke med korrekt utf\u00f6rande<\/a>.<\/p>\n\n\n

\n
\"Att<\/a><\/figure>\n<\/div>\n\n\n

Optiken f\u00f6r ohygienisk matlagning<\/h2>\n\n\n\n

Varf\u00f6r \u00e4r toaletter ett s\u00e5dant problem f\u00f6r kunder och g\u00e4ster? H\u00e4r \u00e4r varf\u00f6r. Vad branschen kallar "H\u00e4lsa och s\u00e4kerhet<\/a>\u201d, kallar kunderna \u201dHygien\u201d.<\/p>\n\n\n\n

Hygien \u00e4r t\u00e4tt kopplad till matlagning och dina anl\u00e4ggningar vittnar om s\u00e4kerheten f\u00f6r matberedningen och maten sj\u00e4lv. <\/p>\n\n\n\n

\n

Ett \u00e5terkommande tema i v\u00e5r unders\u00f6kning var att om tv\u00e4ttrummen var smutsiga s\u00e5 var k\u00f6ket det ocks\u00e5. Kunder kan inte se ditt k\u00f6k. De kan se dina toaletter och de kan f\u00f6rest\u00e4lla sig att din personal anv\u00e4nder den ... precis innan de f\u00f6rbereder sin m\u00e5ltid.<\/p>\n<\/blockquote>\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n\n\n

Vad kan du g\u00f6ra \u00e5t det?<\/h2>\n\n\n\n
    \n
  1. S\u00e4tt f\u00f6rv\u00e4ntningar med tr\u00e4ning. \u00c5rlig oms\u00e4ttning kan vara 100% av mer inom snabbservicerestaurangbranschen vilket inneb\u00e4r att du beh\u00f6ver tr\u00e4na obevekligt och upprepade g\u00e5nger.<\/li>\n\n\n\n
  2. Schemal\u00e4gg dagliga processer som involverar butiks\u00e4garen\/franchisetagaren, chefer och bitr\u00e4dande chefer som s\u00e4kerst\u00e4ller att toaletterna st\u00e4das upprepade g\u00e5nger och noggrant. Standarder b\u00f6r publiceras och detaljerade.<\/li>\n\n\n\n
  3. Ge dina distrikts- och regionchefer verktygen att k\u00f6ra och verifiera program<\/a> i alla nyckelomr\u00e5den, inklusive toaletter. F\u00e5 dina butiker p\u00e5 ett styrkort som ska fyllas i av distriktschefen m\u00e5nadsvis eller kvartalsvis. Ange toalettkriterier som "kritiska", varvid bristande efterlevnad kommer att straffa och v\u00e4sentligt s\u00e4nka po\u00e4ngen om inte standarderna uppfylls. M\u00e4tning, i och f\u00f6r sig, f\u00f6der faktiskt efterlevnad<\/a>. M\u00e4t obevekligt, g\u00f6r m\u00e5l aggressivt och dina toaletters "prestanda" kommer att f\u00f6rb\u00e4ttras.<\/span><\/li>\n<\/ol>\n\n\n\n
    \"\"<\/a><\/figure>\n\n\n\n

    F\u00f6r mer information, se Checklista f\u00f6r toalettst\u00e4dning<\/a> och den Checklista f\u00f6r inspektion av toaletter<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

    Vi har ett ben att v\u00e4lja p\u00e5 med n\u00e5gra av v\u00e5ra favorit QSR-m\u00e4rken. Det \u00e4r inte menyn. Det \u00e4r inte tj\u00e4nsten. Det \u00e4r inte sittplatserna, parkeringsplatsen eller drive-thru. Snabbservicerestauranger har uppenbarligen spenderat pengar, implementerat system och utrullade processer inom dessa nyckelomr\u00e5den och det m\u00e4rks. Men n\u00e4r naturen kallar, eller... Forts\u00e4tt l\u00e4sa Stor sm\u00f6rg\u00e5s. Usla toaletter.<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":61581,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174022],"tags":[6062610,38702493,216746,33371,677173889,50625406,677173903,50625407,39414784],"class_list":["post-567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-health-and-safety","tag-district-manager","tag-district-manager-visit-checklist","tag-food-safety","tag-health-and-safety","tag-qsr","tag-retail-checklist","tag-retail-checklists","tag-retail-scorecard","tag-visit-checklist"],"yoast_head":"\nGreat Sandwich. Lousy Restrooms.<\/title>\n<meta name=\"description\" content=\"This is how QSR brands ensure the quality of their washrooms matches the quality of the food they serve to customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/sv\/stora-smorgas-usel-tvattrum\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Great Sandwich. 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