{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"kundklagomal-ar-din-van-hur-behandlar-du-dina-vanner","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/sv\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"Kundklagom\u00e5l \u00e4r din v\u00e4n. Hur behandlar du dina v\u00e4nner?"},"content":{"rendered":"

En v\u00e4n ber\u00e4ttar vad du beh\u00f6ver h\u00f6ra, men inte alltid vill. Det \u00e4r d\u00e4rf\u00f6r som kundklagom\u00e5l \u00e4r din v\u00e4n. L\u00e5t oss dyka in.<\/p>\n\n\n\n

Lyssna p\u00e5 dem som s\u00e4ger upp (m\u00e5nga g\u00f6r inte det)<\/h2>\n\n\n\n

Enligt forskning \u00e4r det bara 4% av kunder som l\u00e4mnar in ett klagom\u00e5l p\u00e5 ett f\u00f6retags webbplats eller callcenter, men 42%<\/a> av kunder kommer att sluta handla med ett varum\u00e4rke efter tv\u00e5 d\u00e5liga upplevelser. F\u00f6r varje klagom\u00e5l kan du lugnt anta att 25 kunder har blivit besv\u00e4rade, besvikna eller irriterade! <\/p>\n\n\n\n

En v\u00e4n \u00e4r n\u00e5gon som s\u00e4ger till dig n\u00e4r n\u00e5got \u00e4r fel. Ett kundklagom\u00e5l \u00e4r den v\u00e4nnen.<\/p>\n\n\n

\n
\"Kundupplevelse\"<\/a><\/figure>\n<\/div>\n\n\n

Ta chansen att bli b\u00e4ttre<\/h2>\n\n\n\n

Klagom\u00e5let \u00e4r inte problemet, det \u00e4r ett tecken och en m\u00f6jlighet. Det \u00e4r en m\u00f6jlighet att f\u00f6rb\u00e4ttra, att b\u00e4ttre utbilda din personal, att granska dina produkter och processer. Det \u00e4r en chans att b\u00e4ttre betj\u00e4na dina kunder. <\/p>\n\n\n\n

En v\u00e4n \u00e4r n\u00e5gon som vill hj\u00e4lpa till. Ett klagom\u00e5l \u00e4r den v\u00e4nnen.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Det \u00e4r hur du hanterar det<\/h2>\n\n\n\n

Ett klagom\u00e5l \u00e4r ofta den f\u00f6rsta signalen p\u00e5 ett underliggande problem. \u00c5terf\u00f6rs\u00e4ljare tappar s\u00e4llan kunder p\u00e5 grund av klagom\u00e5l. De tappar kunder n\u00e4r klagom\u00e5l inte hanteras eller inte hanteras v\u00e4l. Att l\u00e4mna in en kunds klagom\u00e5l \u00f6kar faktiskt kundlojaliteten.<\/p>\n\n\n\n

En n\u00f6jd kund kommer sannolikt att dela sin tillfredsst\u00e4llelse med sina v\u00e4nner och kollegor. Sk\u00f6ts v\u00e4l, ett klagom\u00e5l blir kundlojalitet och gratis "viral" reklam. Hanteras d\u00e5ligt, ett klagom\u00e5l f\u00f6rvandlas till en f\u00f6rlorad kund, f\u00f6rlust av int\u00e4kter och en pr-r\u00f6ra. <\/p>\n\n\n\n

En v\u00e4n \u00e4r n\u00e5gon som vill h\u00e5lla dig borta fr\u00e5n problem. Ett klagom\u00e5l \u00e4r den v\u00e4nnen.<\/p>\n\n\n\n

\"Att<\/a><\/figure>\n\n\n\n

En del av helheten<\/h2>\n\n\n\n

Ett klagom\u00e5l \u00e4r en del av 360-gradersvyn av butiksprestanda. Precis som interna processer och KPI:er \u00e4r kundklagom\u00e5l en del av att tillhandah\u00e5lla en service till kunderna. P\u00e5 v\u00e4gen till framg\u00e5ng finns det enstaka gupp. Acceptera dem, respektera deras visdom som du skulle respektera r\u00e5d fr\u00e5n en n\u00e4ra v\u00e4n.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Kundklagom\u00e5l \u00e4r v\u00e5ra v\u00e4nner. Behandla dem v\u00e4l.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

En v\u00e4n ber\u00e4ttar vad du beh\u00f6ver h\u00f6ra, men inte alltid vill. Det \u00e4r d\u00e4rf\u00f6r som kundklagom\u00e5l \u00e4r din v\u00e4n. L\u00e5t oss dyka in. Lyssna p\u00e5 dem som s\u00e4ger ifr\u00e5n (m\u00e5nga g\u00f6r inte det) Enligt forskning \u00e4r det bara 4% av kunder som l\u00e4mnar in ett klagom\u00e5l p\u00e5 ett f\u00f6retags webbplats eller callcenter, men 42% av kunder kommer ... Forts\u00e4tt l\u00e4sa Kundklagom\u00e5l \u00e4r din v\u00e4n. Hur behandlar du dina v\u00e4nner?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. How do you Treat your Friends?<\/title>\n<meta name=\"description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/sv\/kundklagomal-ar-din-van-hur-behandlar-du-dina-vanner\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Complaints are your Friend. How do you Treat your Friends?\" \/>\n<meta property=\"og:description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. 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