{"id":42021,"date":"2021-10-26T15:16:26","date_gmt":"2021-10-26T20:16:26","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=42021"},"modified":"2025-09-05T07:49:24","modified_gmt":"2025-09-05T11:49:24","slug":"topp-5-klagomal-gaster-har-om-massagekliniker-och-hur-man-hanterar-dem","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/sv\/topp-5-klagomal-gaster-har-om-massagekliniker-och-hur-man-hanterar-dem\/","title":{"rendered":"Topp 5 klagom\u00e5l g\u00e4ster har om massagekliniker - och hur man v\u00e4nder sig till dem"},"content":{"rendered":"

Efterfr\u00e5gan p\u00e5 massageterapi har \u00f6kat under de senaste \u00e5ren eftersom fler och fler konsumenter vaknar upp till dess f\u00f6rdelar. Enligt USA Bureau of Labor <\/a>Statistik, anst\u00e4llningen av massageterapeuter kommer sannolikt att \u00f6ka med 18% mellan 2023 och 2033 \u2014 l\u00e5ngt \u00f6ver genomsnittet. <\/p>\n\n\n\n

Men som \u00e4gare eller chef f\u00f6r en massageklinik \u00e4r det avg\u00f6rande att du anst\u00e4ller r\u00e4tt personer f\u00f6r jobbet, annars kan en 60-minuters slappna av och f\u00f6ryngra dig snabbt f\u00f6rvandlas till l\u00e5ngvarig sm\u00e4rta f\u00f6r dina kunder. <\/p>\n\n\n\n

Det \u00e4r ocks\u00e5 en bra id\u00e9 att vara medveten om de vanligaste klagom\u00e5len som kunder har om massagekliniker s\u00e5 att du kan vara v\u00e4l f\u00f6rberedd att ta itu med dem. Den h\u00e4r artikeln tar en titt p\u00e5 n\u00e5gra vanliga husdjurskr\u00e4ckar som m\u00e4nniskor har n\u00e4r de bes\u00f6ker massagest\u00e4llen och hur du kan \u00f6vervinna dem. <\/p>\n\n\n\n

L\u00e5t oss b\u00f6rja.<\/p>\n\n\n\n

1. Terapeuten f\u00f6rstod inte mina behov <\/h2>\n\n\n\n

Ett av de vanligaste klagom\u00e5len som klienter har \u00e4r att terapeuter inte uppm\u00e4rksammar deras behov tillr\u00e4ckligt. Oftast \u00f6vers\u00e4tts detta till att en massageterapeut ut\u00f6var f\u00f6r mycket tryck under behandlingar eller inte n\u00e4stan tillr\u00e4ckligt. <\/p>\n\n\n\n

Som en massageklinik\u00e4gare eller chef kommer du sannolikt att st\u00f6ta p\u00e5 ett brett spektrum av kunder. Medan vissa kanske vill stressa ner och koppla av efter en hektisk arbetsvecka, kanske andra vill ha lite lindring av kronisk led- eller muskelv\u00e4rk. S\u00e5, ett enstaka tillv\u00e4gag\u00e5ngss\u00e4tt kommer inte att minska det. <\/p>\n\n\n\n

Problemet \u00e4r dock att de flesta klienter tenderar att h\u00e5lla tillbaka fr\u00e5n att l\u00e5ta sin terapeut veta om de \u00e4r obekv\u00e4ma. De kommer sannolikt att klaga till andra om upplevelsen efter\u00e5t eller \u00e4nnu v\u00e4rre - hitta en annan klinik.<\/p>\n\n\n\n

Det b\u00e4sta s\u00e4ttet att ta itu med detta \u00e4r att genomf\u00f6ra grundliga kundkonsultationer f\u00f6r att s\u00e4kerst\u00e4lla att du och ditt team f\u00f6rst\u00e5r deras behov. <\/p>\n\n\n\n

\n

Alison Angold, en fullt kvalificerad massageterapeut och grundare av Beauty Taming the Beast s\u00e4ger, "en klientkonsultation \u00e4r en av de f\u00f6rsta aktiviteterna som b\u00f6r utf\u00f6ras innan massagen och \u00e4r en av de viktigaste inslagen i en kroppsmassage."<\/p>\n<\/blockquote>\n\n\n\n

Enligt henne handlar en konsultation om att l\u00e5ta klienten fylla i ett formul\u00e4r med bland annat sina personuppgifter, sjukdomshistoria och allergier. D\u00e4rifr\u00e5n b\u00f6r terapeuten st\u00e4lla fr\u00e5gor om sina behov. <\/p>\n\n\n\n

\n

\u201dAllt detta avg\u00f6r om klienten \u00e4r l\u00e4mplig f\u00f6r behandlingen och behandlingsm\u00e5len. Det \u00e4r d\u00e4rf\u00f6r jag alltid genomf\u00f6r en konsultation med varje enskild klient som kommer till mig och \u00e4r f\u00f6rv\u00e5nad \u00f6ver hur m\u00e5nga av mina klienter som s\u00e4ger att de aldrig har f\u00e5tt n\u00e5gra fr\u00e5gor om n\u00e5got medicinskt n\u00e4r de bes\u00f6ker andra massagekliniker, s\u00e4ger Alison. <\/p>\n<\/blockquote>\n\n\n\n

Hon forts\u00e4tter, "Att inte g\u00f6ra en konsultation kan vara farligt f\u00f6r klienten och \u00e4r mycket oprofessionellt av terapeuten."<\/p>\n\n\n\n

S\u00e5 g\u00f6r kundkonsultationer till en viktig del av din process. Ta dig alltid tid att samla information och st\u00e4lla fr\u00e5gor innan behandlingen s\u00e5 att du kan best\u00e4mma det b\u00e4sta s\u00e4ttet att tillgodose klientens behov.<\/p>\n\n\n\n

Tr\u00e4na ocks\u00e5 din personal i att aktivt s\u00f6ka efter kundens feedback under hela sessionen. Till exempel, ist\u00e4llet f\u00f6r att fr\u00e5ga om trycket \u00e4r bra, l\u00e5t dem fr\u00e5ga om det beh\u00f6ver vara djupare eller l\u00e4ttare. Du m\u00e5ste ocks\u00e5 be personalen att vara noggrann uppm\u00e4rksam p\u00e5 omr\u00e5den som kan vara \u00f6mma eller \u00f6mma. <\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Bildk\u00e4lla<\/a><\/p>\n\n\n\n

Se dessutom till att temperaturen \u00e4r l\u00e4mplig s\u00e5 att klienterna inte k\u00e4nner sig kyliga eller obekv\u00e4ma under behandlingen. Det \u00e4r en bra id\u00e9 att ha uppv\u00e4rmda filtar redo i rummet och fr\u00e5ga kunderna om de beh\u00f6ver mer \u00e4n ett lakan. <\/p>\n\n\n\n

2. Terapeuten pratade f\u00f6r mycket<\/h2>\n\n\n\n

En pratsam massageterapeut r\u00e5kar vara ett husdjur f\u00f6r m\u00e5nga - s\u00e4rskilt n\u00e5gon som pratar f\u00f6r mycket under sessioner. <\/p>\n\n\n\n

Det \u00e4r dock inte m\u00e5nga terapeuter som verkligen f\u00f6rst\u00e5r varf\u00f6r kommunikation under sessioner strikt b\u00f6r h\u00e5llas till ett minimum.<\/p>\n\n\n\n

Massageterapi syftar till att hj\u00e4lpa m\u00e4nniskokroppen att byta \u00f6ver fr\u00e5n det sympatiska nervsystemet till det parasympatisk<\/a> ett. De flesta av oss stannar omedvetet i det sympatiska (fight or flight-tillst\u00e5ndet) alldeles f\u00f6r l\u00e4nge vilket skapar stress. Detta letar sig sedan in i v\u00e5ra kroppar som sm\u00e4rta, stelhet eller \u00f6mhet. <\/p>\n\n\n\n

M\u00e5let f\u00f6r en massageterapeut b\u00f6r vara att l\u00e5ta det parasympatiska systemet g\u00f6ra sitt jobb - att vila, slappna av och f\u00f6ryngra. Att samtala kr\u00e4ver dock att m\u00e4nniskor t\u00e4nker och g\u00f6r en insats som \u00e4r kontraproduktiv i behandlingsrummet. <\/p>\n\n\n\n

\n

"Som mamma och f\u00f6retagare \u00e4r massage min b\u00e4sta metod f\u00f6r avkoppling och stresslindring. Mitt st\u00f6rsta problem \u00e4r att skaffa en massageterapeut som pratar f\u00f6r mycket under v\u00e5r session, s\u00e4ger Leticia Romney, \u00e4gare och redakt\u00f6r p\u00e5 The Write Hand, LLC.<\/p>\n<\/blockquote>\n\n\n\n

\n

\u201dVanligtvis \u00e4r jag en v\u00e4ldigt v\u00e4nlig och pratsam person, men syftet med en massage f\u00f6r mig \u00e4r att sakta ner min hj\u00e4rna. Att f\u00f6rs\u00f6ka h\u00e5lla en konversation under denna tid av avslappning h\u00e5ller bara mitt sinne stimulerat och min hj\u00e4rna i r\u00f6relse. Det motverkar syftet f\u00f6r mig."<\/p>\n<\/blockquote>\n\n\n\n

S\u00e5 som massageklinik\u00e4gare eller chef m\u00e5ste du uppmuntra tystnad under sessioner. N\u00e4r sessionen startar m\u00e5ste terapeuterna h\u00e5lla kommunikationen till ett minimum utom f\u00f6r att kontrollera om trycket \u00e4r tillr\u00e4ckligt och\/eller om klienten \u00e4r bekv\u00e4m. <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

3. Terapeuten var oprofessionell och\/eller inte korrekt utbildad<\/h2>\n\n\n\n

M\u00e5nga klienter klagar \u00f6ver oprofessionellt i behandlingsrummet \u2013 terapeuter som rusar igenom behandlingar, avbryter dem eller \u00e4r of\u00f6rsk\u00e4mda. <\/p>\n\n\n\n

\n

"Jag tror att en terapeut som har br\u00e5ttom att behandla mig \u00e4r ett stort NEJ. Jag g\u00e5r till en massageklinik f\u00f6r att koppla av, inte f\u00f6r att n\u00e5gon ska behandla mig snabbt utan att bry mig om min komfort\u201d, s\u00e4ger Jacob Hubbard, redakt\u00f6r p\u00e5 TheGoodyPet<\/a>.<\/p>\n<\/blockquote>\n\n\n\n

P\u00e5 Yelp kretsar flera negativa recensioner f\u00f6r stora massageklinikkedjor kring liknande teman:<\/p>\n\n\n\n

"Du k\u00e4nner dig dock f\u00f6rhastad n\u00e4r du kommer in och ut", skriver en klient. <\/p>\n\n\n\n

"Olika receptionister kom och gick, var och en var of\u00f6rsk\u00e4md", skriver en annan. <\/p>\n\n\n\n

Mycket av detta kan undvikas genom att fastst\u00e4lla vissa procedurstandarder och tr\u00e4na din personal att f\u00f6lja dem noggrant. Terapeuter m\u00e5ste utbildas i att hantera sin tid effektivt mellan m\u00f6tena s\u00e5 att klienterna f\u00e5r sin fulla behandling medan andra inte f\u00e5r v\u00e4nta. <\/p>\n\n\n\n

Utbilda din personal att utbilda kunderna om eventuella biverkningar (som tr\u00f6tthet eller \u00f6mhet) de kan uppleva efter massagen och vad de kan g\u00f6ra f\u00f6r att lindra dem (t\u00f6ja, dricka mer vatten, anv\u00e4nda v\u00e4rme eller is, etc.). Det \u00e4r ocks\u00e5 oerh\u00f6rt viktigt att genomf\u00f6ra utbildningssessioner d\u00e5 och d\u00e5 f\u00f6r att hj\u00e4lpa din personal att f\u00f6rb\u00e4ttra sina tekniker eller l\u00e4ra sig nya.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Bildk\u00e4lla<\/a><\/p>\n\n\n\n

4. D\u00e5lig personalhygien och smutsiga omgivningar <\/h2>\n\n\n\n

Tro det eller ej, d\u00e5lig personalhygien, smutsiga rum och st\u00f6kiga badrum p\u00e5 massagekliniker \u00e4r vanligare \u00e4n man tror. Naturligtvis s\u00e4ger det sig sj\u00e4lvt att n\u00e5gon av dessa i stort sett kan f\u00f6rst\u00f6ra kundupplevelsen. <\/p>\n\n\n\n

Hubbard minns ett fall n\u00e4r han gick till en massageklinik som hade ohygieniska tillst\u00e5nd. En terapeut behandlade en annan patient f\u00f6re Hubbard, och n\u00e4r det var hans tur sa han att terapeuten inte tv\u00e4ttade h\u00e4nderna. <\/p>\n\n\n\n

"Jag bes\u00f6kte aldrig den kliniken igen och jag rekommenderar dem inte heller till mina v\u00e4nner", s\u00e4ger han. <\/p>\n\n\n\n

Kom ih\u00e5g att massage kr\u00e4ver att en terapeut och en klient \u00e4r fysiskt mycket n\u00e4ra, s\u00e5 det \u00e4r oerh\u00f6rt viktigt att terapeuter har utm\u00e4rkt personlig hygien. Det betyder rena h\u00e4nder, inga smutsiga uniformer, inga starka parfymer, ingen kroppslukt och ingen gammal andedr\u00e4kt. <\/p>\n\n\n\n

Det \u00e4r b\u00e4st f\u00f6r terapeuter att inte r\u00f6ka f\u00f6re behandlingar eftersom lukten tenderar att stanna kvar och kan orsaka obehag f\u00f6r klienterna. De m\u00e5ste ocks\u00e5 se till att h\u00e5ret sitter p\u00e5 plats, naglarna \u00e4r snyggt klippta och h\u00e4nderna tv\u00e4ttas (med varmt vatten) och torkas innan en behandling p\u00e5b\u00f6rjas. <\/p>\n\n\n\n

Som massageklinik\u00e4gare eller chef m\u00e5ste du ocks\u00e5 fastst\u00e4lla vissa riktlinjer om renlighet och se till att terapeuterna f\u00f6ljer dem. Innan en klient g\u00e5r in i ett behandlingsrum, se till att bordet \u00e4r stadigt och ordentligt kl\u00e4dt, ljuset \u00e4r svagt, musik spelar och att rummet luktar gott. <\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

Bildk\u00e4lla<\/a><\/p>\n\n\n\n

5. Oorganiserad och opersonlig upplevelse<\/h2>\n\n\n\n

Ett annat vanligt klagom\u00e5l m\u00e4nniskor har om massagekliniker \u00e4r det oorganiserade s\u00e4ttet p\u00e5 vilket de kommunicerar och st\u00e4ller in m\u00f6ten. <\/p>\n\n\n\n

P\u00e5 plattformen f\u00f6r konsumentpolitik och recensionswebbplats PissedConsumer.com<\/a>, rapporterar massageklienter ofta om ov\u00e4ntade avbokningar av m\u00f6ten, otill\u00e5tna kreditkortsdebiteringar och d\u00e5lig kommunikation fr\u00e5n f\u00f6retaget. <\/p>\n\n\n\n

Som diskuterats tidigare \u00e4r effektiv tidshantering och personalutbildning nyckeln f\u00f6r att undvika dessa problem. Betona vikten av utm\u00e4rkt kommunikation och kundservice n\u00e4r du utbildar ditt team. <\/p>\n\n\n\n

Se ocks\u00e5 till att din klinik har tillr\u00e4cklig personal f\u00f6r att m\u00f6ta efterfr\u00e5gan, s\u00e5 att m\u00f6ten inte beh\u00f6ver st\u00e4llas in och kunderna inte f\u00e5r v\u00e4nta. <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Om du redan har tillr\u00e4ckligt med folk ombord, uppmuntra dem att blockera tider p\u00e5 dagen s\u00e5 att de kan g\u00e5 \u00f6ver sitt schema, kolla meddelanden och\/eller e-postmeddelanden, ringa tillbaka samtal etc. P\u00e5 s\u00e5 s\u00e4tt beh\u00f6ver de inte kl\u00e4mma in dem i sina scheman och ta deras fokus fr\u00e5n sina kunder. <\/p>\n\n\n\n

Det \u00e4r ocks\u00e5 en bra id\u00e9 att kontakta dina kunder dagen innan deras schemalagda m\u00f6te f\u00f6r att bekr\u00e4fta deras tillg\u00e4nglighet. Detta kan hj\u00e4lpa dig att minimera "no shows" och b\u00e4ttre hantera ditt schema.<\/p>\n\n\n\n

Du b\u00f6r avs\u00e4tta tid f\u00f6r att diskutera med din personal vad du ska g\u00f6ra eller s\u00e4ga n\u00e4r en klient ringer eller g\u00e5r in p\u00e5 kliniken. Det \u00e4r viktigt f\u00f6r dem att kunna f\u00e5 dina kunder att k\u00e4nna sig bekv\u00e4ma och att vara engagerade i att ge en exceptionell kundupplevelse. <\/p>\n\n\n\n

Slutord<\/h2>\n\n\n\n

Om du tittar noga kommer du att m\u00e4rka att de flesta av de klagom\u00e5l som n\u00e4mns ovan kan undvikas genom att utbilda din personal ordentligt och genomf\u00f6ra regelbundna revisioner f\u00f6r att s\u00e4kerst\u00e4lla att driftstandarden uppr\u00e4tth\u00e5lls. H\u00e4r kan revisionsprogramvaran hj\u00e4lpa dig. <\/p>\n\n\n\n

Bindy<\/a> \u00e4r en revisionsl\u00f6sning som tillhandah\u00e5ller inspektionschecklistor f\u00f6r att hj\u00e4lpa dig genomf\u00f6ra regelbundet underh\u00e5ll av utrustning, sanitet, personalutbildning och andra driftsprocedurer. Du kan till och med bifoga foton och dokument f\u00f6r att visa b\u00e4sta praxis och f\u00e5 alla p\u00e5 samma sida. <\/p>\n\n\n\n

Granskningsmjukvara kan ocks\u00e5 hj\u00e4lpa dig att se till att din personal f\u00f6ljer kl\u00e4dkoden och \u00f6verensst\u00e4mmer med varje kundinteraktionsstandard, s\u00e5 att du kan skydda kundupplevelsen och ta ditt f\u00f6retag till nya h\u00f6jder.<\/p>\n\n\n\n

Om f\u00f6rfattaren:<\/strong><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Francesca Nicasio<\/a> \u00e4r detaljhandelsexpert, B2B-inneh\u00e5llsstrateg och LinkedIn TopVoice. Hon skriver om trender, tips och b\u00e4sta praxis som g\u00f6r det m\u00f6jligt f\u00f6r \u00e5terf\u00f6rs\u00e4ljare att \u00f6ka f\u00f6rs\u00e4ljningen och betj\u00e4na kunderna b\u00e4ttre. <\/p>","protected":false},"excerpt":{"rendered":"

Efterfr\u00e5gan p\u00e5 massageterapi har \u00f6kat under de senaste \u00e5ren eftersom fler och fler konsumenter vaknar upp till dess f\u00f6rdelar. Enligt US Bureau of Labor Statistics kommer anst\u00e4llningen av massageterapeuter sannolikt att \u00f6ka med 18% mellan 2023 och 2033 \u2014 l\u00e5ngt \u00f6ver genomsnittet. Men som en \u2026 Forts\u00e4tt l\u00e4sa Topp 5 klagom\u00e5l g\u00e4ster har om massagekliniker - och hur man v\u00e4nder sig till dem<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":25812,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[677174206],"tags":[677174212,677174213,677174209,677174210,677174211],"class_list":["post-42021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clinics-gyms-spas-studios","tag-massage-clinic-procedures","tag-massage-clinic-standards","tag-spa-best-practices","tag-spa-operations","tag-spa-standards"],"yoast_head":"\nTop 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