{"id":8773,"date":"2023-08-10T15:16:00","date_gmt":"2023-08-10T19:16:00","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=8773"},"modified":"2025-08-19T14:26:38","modified_gmt":"2025-08-19T18:26:38","slug":"checklist-do-lobby-do-hotel-e-areas-comuns","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pt\/checklist-do-lobby-do-hotel-e-areas-comuns\/","title":{"rendered":"\u2714\ufe0f Lista de verifica\u00e7\u00e3o do lobby do hotel e \u00e1reas comuns"},"content":{"rendered":"

A ind\u00fastria hoteleira \u00e9 a ind\u00fastria da hospitalidade \u201cexperimental\u201d por excel\u00eancia. Por este motivo, \u00e9 essencial que um hotel cause uma primeira impress\u00e3o positiva antes mesmo do check-in dos h\u00f3spedes. Usar uma lista de verifica\u00e7\u00e3o do hotel pode ajudar a garantir que o estacionamento, o lobby e as \u00e1reas comuns do hotel estejam de acordo com os padr\u00f5es. Afinal, qualidade consistente \u00e9 um dos motivos pelos quais a ind\u00fastria hoteleira pode oferecer aos h\u00f3spedes a escolha de hot\u00e9is em vez do AirBnb<\/a>.<\/p>\n\n\n\n

As primeiras impress\u00f5es importam. Grupo de m\u00eddia de viagem<\/a> analisou 1.000 avalia\u00e7\u00f5es de h\u00f3spedes nos EUA. Ele descobriu que, no caso de avalia\u00e7\u00f5es de 1 e 2 estrelas, 73.5% teve problemas com limpeza, 14.63% com servi\u00e7o e 11.87% com manuten\u00e7\u00e3o.<\/p>\n\n\n\n<\/span>\n\n\n\n

<\/p>\n\n\n\n

Estacionamento do hotel<\/strong><\/h2>\n\n\n\n
    \n
  1. Certifique-se de que a entrada do estacionamento tenha sinaliza\u00e7\u00e3o adequada. Se aplic\u00e1vel, verifique se os port\u00f5es est\u00e3o funcionando.<\/li>\n\n\n\n
  2. Limpe quaisquer detritos das \u00e1reas de estacionamento. Verifique o lote pelo menos duas vezes ao dia quanto a detritos. Remova e esvazie o lixo.<\/li>\n\n\n\n
  3. Verifique se as linhas de estacionamento e as setas direcionais est\u00e3o leg\u00edveis.<\/li>\n\n\n\n
  4. Verifique diariamente se h\u00e1 ve\u00edculos n\u00e3o autorizados.<\/li>\n\n\n\n
  5. Inspecione a ilumina\u00e7\u00e3o. Veja se toda a ilumina\u00e7\u00e3o est\u00e1 funcionando e n\u00e3o h\u00e1 cantos escuros.<\/li>\n\n\n\n
  6. Certifique-se de que h\u00e1 passagens de pedestres claramente marcadas.<\/li>\n\n\n\n
  7. Marcar claramente os lugares de estacionamento para deficientes.<\/li>\n\n\n\n
  8. Mantenha todas as pistas de inc\u00eandio desobstru\u00eddas.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/a><\/figure>\n\n\n\n

    Hotel Exterior e entradas<\/strong><\/h2>\n\n\n\n
      \n
    1. Certifique-se de que a sinaliza\u00e7\u00e3o do hotel esteja iluminada e vis\u00edvel para carros e pedestres que passam.<\/li>\n\n\n\n
    2. Examine o canteiro de flores, os recipientes e o paisagismo para se certificar de que est\u00e1 limpo e livre de lixo, plantas mortas e \u00e1reas cobertas de vegeta\u00e7\u00e3o.<\/li>\n\n\n\n
    3. Verifique se o sinal ou n\u00famero de endere\u00e7o \u00e9 facilmente vis\u00edvel da rua.<\/li>\n\n\n\n
    4. Certifique-se de que o edif\u00edcio esteja bem iluminado por todos os lados.<\/li>\n\n\n\n
    5. Verifique se todas as sa\u00eddas de emerg\u00eancia, patamares e degraus do edif\u00edcio est\u00e3o marcados, desbloqueados e mantidos em boas condi\u00e7\u00f5es.<\/li>\n\n\n\n
    6. Certifique-se de que as conex\u00f5es do corpo de bombeiros sejam mantidas desobstru\u00eddas, acess\u00edveis e tenham tampas.<\/li>\n\n\n\n
    7. No inverno, limpe a \u00e1rea do telhado sobre as entradas\/sa\u00eddas dos perigos de queda de gelo\/neve.<\/li>\n\n\n\n
    8. Recipientes de lixo vazios. Certifique-se de que os recipientes est\u00e3o em bom estado de conserva\u00e7\u00e3o. Limpe quaisquer manchas e sujeira.<\/li>\n\n\n\n
    9. Varrer entrada e degraus.<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/a><\/figure>\n\n\n\n

      Para saber mais, veja este exemplo Lista de Verifica\u00e7\u00e3o da \u00c1rea Externa<\/a>.<\/p>\n\n\n\n

      Recep\u00e7\u00e3o do hotel<\/strong><\/h2>\n\n\n\n
        \n
      1. Limpe as portas e janelas de entrada para remover sujeira e manchas. Higienize as al\u00e7as.<\/li>\n\n\n\n
      2. Varra, aspire ou esfregue a entrada e o piso do sagu\u00e3o pelo menos duas vezes ao dia. Local limpo conforme necess\u00e1rio.<\/li>\n\n\n\n
      3. Examine os tapetes, pisos e m\u00f3veis do sagu\u00e3o quanto a desgaste e manchas. Repare em conformidade.<\/li>\n\n\n\n
      4. Limpe e higienize os m\u00f3veis do sagu\u00e3o, superf\u00edcies duras, ma\u00e7anetas e outros pontos de contato.<\/li>\n\n\n\n
      5. Esvazie as latas de lixo e limpe as manchas.<\/li>\n\n\n\n
      6. Verifique se as c\u00e2meras de seguran\u00e7a est\u00e3o funcionando corretamente.<\/li>\n\n\n\n
      7. Se aplic\u00e1vel, limpe e desinfete as esta\u00e7\u00f5es de caf\u00e9 e \u00e1gua. Reabastecer por per\u00edodo do dia.<\/li>\n\n\n\n
      8. Arrumar e reabastecer brochuras de turismo.<\/li>\n\n\n\n
      9. Certifique-se de que os carrinhos de bagagem estejam dispon\u00edveis, em bom estado e limpos. Higienize no retorno se utilizado pelos h\u00f3spedes.<\/li>\n<\/ol>\n\n\n
        \n
        \"\"
        Cr\u00e9dito da foto: Shutterstock<\/figcaption><\/figure>\n<\/div>\n\n\n

        Manuten\u00e7\u00e3o Mensal do Lobby do Hotel<\/strong><\/h2>\n\n\n\n
          \n
        1. Verifique o sistema HVAC do lobby. Substitua os filtros e remova os detritos.<\/li>\n\n\n\n
        2. Verifique exterior, interior e banheiros para pragas.<\/li>\n\n\n\n
        3. Inspecione quanto a mofo e bolor.<\/li>\n\n\n\n
        4. Cortinas de poeira e cortinas de atualiza\u00e7\u00e3o.<\/li>\n\n\n\n
        5. Mova e limpe embaixo dos m\u00f3veis.<\/li>\n<\/ol>\n\n\n\n
          \"\"<\/a><\/figure>\n\n\n\n

          Banheiro do sagu\u00e3o do hotel<\/strong><\/h2>\n\n\n\n
            \n
          1. Verifique a ilumina\u00e7\u00e3o e substitua as l\u00e2mpadas queimadas.<\/li>\n\n\n\n
          2. Limpe e desinfete os assentos sanit\u00e1rios, tigelas e paredes e portas de baias.<\/li>\n\n\n\n
          3. Limpe e desinfete balc\u00f5es e pias.<\/li>\n\n\n\n
          4. Reabastecer papel higi\u00eanico, toalhas de papel, sabonete, desinfetante para as m\u00e3os e produtos de higiene pessoal complementares.<\/li>\n<\/ol>\n\n\n
            \n
            \"\"<\/a><\/figure>\n<\/div>\n\n\n

            Para mais, veja este Lista de Verifica\u00e7\u00e3o de Limpeza de Banheiro Comercial<\/a>.<\/p>\n\n\n\n

            Recep\u00e7\u00e3o do hotel<\/strong><\/h2>\n\n\n\n
              \n
            1. Limpe e arrume a mesa durante o dia.<\/li>\n\n\n\n
            2. Reabastecer cart\u00f5es-chave, autoriza\u00e7\u00f5es de estacionamento, mapas.<\/li>\n\n\n\n
            3. Contar e equilibrar gavetas de dinheiro.<\/li>\n\n\n\n
            4. Revise as reservas e garanta que todos os requisitos de acessibilidade dos h\u00f3spedes sejam atendidos.<\/li>\n\n\n\n
            5. Ap\u00f3s o check-out, comunique-se com o servi\u00e7o de limpeza. Ligue para qualquer h\u00f3spede que n\u00e3o tenha sa\u00eddo e planeje o check-out tardio, fique ou bloqueie.<\/li>\n\n\n\n
            6. Comunique-se com os \u00f4nibus do aeroporto ou da cidade e certifique-se de que eles estejam funcionando no hor\u00e1rio.<\/li>\n\n\n\n
            7. Cumprimente todos os h\u00f3spedes na chegada.<\/li>\n\n\n\n
            8. Siga os protocolos de atendimento telef\u00f4nico.<\/li>\n\n\n\n
            9. Aceite e guarde a bagagem dos h\u00f3spedes de acordo com os procedimentos adequados. Verifique a seguran\u00e7a da sala de armazenamento.<\/li>\n<\/ol>\n\n\n\n

              Elevadores do hotel, escadas, escadas rolantes<\/strong><\/h2>\n\n\n\n
                \n
              1. Higienize regularmente todos os elevadores, escadas e escadas rolantes pontos de toque<\/a>.<\/li>\n\n\n\n
              2. Verifique se h\u00e1 detritos ou bloqueios.<\/li>\n\n\n\n
              3. Aspire, varra ou esfregue duas vezes ao dia ou com mais frequ\u00eancia durante os hor\u00e1rios de pico.<\/li>\n<\/ol>\n\n\n\n

                Sala de Caf\u00e9 da Manh\u00e3 do Hotel<\/strong><\/h2>\n\n\n\n
                  \n
                1. Monitore a temperatura das esta\u00e7\u00f5es de alimentos frios e assegure-se de que as temperaturas estejam em ou abaixo de 41 F.<\/li>\n\n\n\n
                2. Monitore as esta\u00e7\u00f5es de comida quente. Certifique-se de que todos os alimentos sejam mantidos a uma temperatura de 135 F ou superior.<\/li>\n\n\n\n
                3. Rotule os pontos quentes e exiba sinais de alerta para l\u00edquidos quentes.<\/li>\n\n\n\n
                4. Verifique as datas de validade dos alimentos pr\u00e9-embalados. Certifique-se de que os alimentos sejam girados de acordo com o primeiro a entrar, primeiro a sair.<\/li>\n\n\n\n
                5. Arrume os cabos para evitar trope\u00e7ar.<\/li>\n\n\n\n
                6. Cubra a comida self-service. Troque e higienize regularmente todos os utens\u00edlios.<\/li>\n\n\n\n
                7. Configure mesas e cadeiras para permitir o fluxo de tr\u00e1fego e os requisitos de acessibilidade.<\/li>\n\n\n\n
                8. Limpe e higienize as mesas entre os convidados.<\/li>\n\n\n\n
                9. Certifique-se de que as cadeiras altas estejam dispon\u00edveis. Higienize entre o uso.<\/li>\n\n\n\n
                10. Aspire, esfregue e varra a sala de caf\u00e9 da manh\u00e3 antes e depois do servi\u00e7o.<\/li>\n\n\n\n
                11. Lave as m\u00e3os antes de iniciar o trabalho ou servir os h\u00f3spedes nas \u00e1reas de alimenta\u00e7\u00e3o.<\/li>\n\n\n\n
                12. Use luvas ou utens\u00edlios para manusear alimentos prontos para consumo.<\/li>\n<\/ol>\n\n\n\n

                  Esta se\u00e7\u00e3o faz refer\u00eancia aos padr\u00f5es de seguran\u00e7a alimentar e hospitalidade compilados por Universidade Estadual de Iowa<\/a>. Para recursos adicionais de seguran\u00e7a alimentar, consulte nosso Lista de Verifica\u00e7\u00e3o de Seguran\u00e7a Alimentar<\/a> e Lista de verifica\u00e7\u00e3o de equipamentos para cozinhas comerciais<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

                  A ind\u00fastria hoteleira \u00e9 a ind\u00fastria da hospitalidade \u201cexperimental\u201d por excel\u00eancia. Por este motivo, \u00e9 essencial que um hotel cause uma primeira impress\u00e3o positiva antes mesmo do check-in dos h\u00f3spedes. Usar uma lista de verifica\u00e7\u00e3o do hotel pode ajudar a garantir que o estacionamento, o lobby e as \u00e1reas comuns do hotel estejam de acordo com os padr\u00f5es. Afinal, a qualidade consistente \u00e9 uma das raz\u00f5es pelas quais a ind\u00fastria hoteleira pode\u2026 Continue lendo \u2714\ufe0f Lista de verifica\u00e7\u00e3o do lobby do hotel e \u00e1reas comuns<\/span> \t<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60869,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[81136,677174188],"tags":[677174267,15320233,677174013,677174012],"class_list":["post-8773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-checklists","category-hotel-3","tag-hotel-audit","tag-hotel-checklist","tag-hotel-customer-experience","tag-hotel-lobby-checklist"],"yoast_head":"\n\u2714\ufe0f Hotel Lobby and Common Areas Checklist<\/title>\n<meta name=\"description\" content=\"Hotel checklists help you make a positive first impression on guests. Includes hotel parking, lobby, front desk, hallways and common areas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/pt\/checklist-do-lobby-do-hotel-e-areas-comuns\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2714\ufe0f Hotel Lobby and Common Areas Checklist\" \/>\n<meta property=\"og:description\" content=\"Hotel checklists help you make a positive first impression on guests. 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Para a limpeza espec\u00edfica de banheiros, consulte a Lista de Verifica\u00e7\u00e3o de Limpeza de Banheiros Comerciais. Banheiros em Geral: A porta e a ma\u00e7aneta dos banheiros est\u00e3o limpas e em bom estado? 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Concentre-se nestas 6 \u00e1reas","author":"colinchan1","date":"setembro 26, 2022","format":false,"excerpt":"Um n\u00famero enorme de hot\u00e9is est\u00e1 surgindo em todo o mundo, com \u00eanfase no elemento da novidade. De quartos no topo de \u00e1rvores a localiza\u00e7\u00f5es subaqu\u00e1ticas, a lista de ideias inovadoras para hot\u00e9is \u00e9 intermin\u00e1vel. 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Com o setor hoteleiro mais competitivo do que nunca, a melhor maneira de se destacar \u00e9 oferecer experi\u00eancias incompar\u00e1veis sempre. 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