{"id":60565,"date":"2021-06-15T09:29:00","date_gmt":"2021-06-15T13:29:00","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60565"},"modified":"2026-07-07T13:31:42","modified_gmt":"2026-07-07T17:31:42","slug":"uma-masterclass-de-hospitalidade","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pt\/a-hospitality-masterclass\/","title":{"rendered":"uma masterclass de hospitalidade com girosc\u00f3pio para viagem"},"content":{"rendered":"

Eu moro no centro do bairro de Greektown, em Toronto. Num lugar como este, voc\u00ea pensaria que eu poderia encontrar um bom girosc\u00f3pio. Deixe-me garantir a voc\u00ea, Alexandre <\/a>n\u00e3o decepciona neste aspecto. O girosc\u00f3pio \u00e9 macio, suculento e perfeitamente com alho. <\/p>\n\n\n\n

Mas o que mais adoro no Alexandros \u00e9 a sensa\u00e7\u00e3o de receber uma masterclass em hospitalidade com um girosc\u00f3pio ao lado. Deixe-me explicar.   <\/p>\n\n\n\n

No neg\u00f3cio de varejo e hotelaria, usamos muitos jarg\u00f5es. Falamos sobre a \u201cexperi\u00eancia do cliente\u201d e a \u201cjornada do cliente\u201d. Falamos sobre \u201cprobabilidade de recomendar\u201d e \u201cvarejo experiencial\u201d. N\u00e3o h\u00e1 nada de errado com isso, mas como acontece com qualquer jarg\u00e3o e termo da ind\u00fastria, \u00e0s vezes nos distanciamos da ess\u00eancia do que fazemos, da pr\u00f3pria raz\u00e3o pela qual o fazemos.   <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Ao sair de Alexandros, voc\u00ea \u00e9 recebido com uma mensagem simples emoldurada e uma foto. Uma mensagem que \u00e9 simplesmente pessoal, grata e respons\u00e1vel. Eu chamo isso de masterclass em hospitalidade. <\/p>\n\n\n\n

\n

O dono da loja est\u00e1 me dizendo: \u201cEste \u00e9 quem eu sou, sou grato por voc\u00ea estar aqui e mantenho isso\u201d. Nenhum jarg\u00e3o, slogan ou \u201cdiscurso de analista\u201d pode tocar nisso.   <\/strong><\/p>\n<\/blockquote>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Expanda, mas permane\u00e7a focado na propriedade da loja<\/h2>\n\n\n\n

\u00c9 f\u00e1cil presumir que isso n\u00e3o pode ser dimensionado. Pode, com os recursos que voc\u00ea j\u00e1 possui. Eles s\u00e3o chamados de franqueados. <\/p>\n\n\n\n

Quando voc\u00ea entra em um Starbucks, uma loja UPS ou um 7-Eleven, voc\u00ea est\u00e1 entrando no local de trabalho de algu\u00e9m, um empres\u00e1rio tamb\u00e9m conhecido como franqueado. Muitos franqueados possuem apenas uma ou duas lojas. Eles trabalham duro e muitas vezes est\u00e3o profundamente envolvidos nos neg\u00f3cios e na comunidade. S\u00e3o propriet\u00e1rios, tal como Alexandros, e defendem o produto ou servi\u00e7o que oferecem.  <\/p>\n\n\n\n

\n

Voc\u00ea pode dimensionar esse modelo, basta colocar propriet\u00e1rios, franqueados e gest\u00e3o no centro do modelo. <\/p>\n<\/blockquote>\n\n\n\n

Lembremo-nos disso o sucesso no varejo e na hotelaria come\u00e7a com um desejo genu\u00edno de atender clientes e h\u00f3spedes, com a devida gratid\u00e3o e responsabilidade. <\/strong>\u00c9 isso que atrai os clientes e impulsiona novos neg\u00f3cios.   <\/p>\n\n\n\n

\n

Se voc\u00ea tem bons gerentes de loja e propriet\u00e1rios dedicados, pessoas que ousam se apresentar, pessoas que assumem responsabilidade pessoal pelo produto ou servi\u00e7o que oferecem, voc\u00ea n\u00e3o ter\u00e1, e nunca ter\u00e1, problemas para encontrar clientes. <\/p>\n<\/blockquote>\n\n\n\n

Agora, voc\u00ea tem que experimentar aquele girosc\u00f3pio.<\/p>\n\n\n\n

\"Retrato<\/td>Sobre o autor<\/strong>

Fabien Tiburce<\/a> \u00e9 a fundadora e CEO da Bindy.
Bindy \u00e9 um aplicativo em nuvem com intelig\u00eancia artificial para \u2714\ufe0f Auditorias, \ud83d\uddd3\ufe0f Tarefas e \ud83d\udce3 Comunica\u00e7\u00e3o, desenvolvido especificamente para redes de varejo e hotelaria.<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"excerpt":{"rendered":"

Eu moro no centro do bairro de Greektown, em Toronto. Num lugar como este, voc\u00ea pensaria que eu poderia encontrar um bom girosc\u00f3pio. Garanto-lhe que Alexandros n\u00e3o decepciona nesse aspecto. O girosc\u00f3pio \u00e9 macio, suculento e perfeitamente com alho. Mas o que mais adoro em Alexandros \u00e9 a sensa\u00e7\u00e3o de conseguir um\u2026 Continue lendo uma masterclass de hospitalidade com girosc\u00f3pio para viagem<\/span> \t<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[677174251],"tags":[88195],"class_list":["post-60565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pov","tag-customer-experience"],"yoast_head":"\na Hospitality Masterclass From a Gyro Take-Out<\/title>\n<meta name=\"description\" content=\"Accountability and commitment trump jargon and slogans. 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