{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"principais-motivos-pelos-quais-as-pessoas-deixam-avaliacoes-negativas-em-restaurantes-e-como-corrigi-las","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pt\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Principais raz\u00f5es pelas quais as pessoas deixam coment\u00e1rios negativos sobre restaurantes (e como corrigi-los)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">As avalia\u00e7\u00f5es on-line fazem uma enorme diferen\u00e7a em onde as pessoas escolhem comer hoje em dia. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% de clientes<\/a> pesquise restaurantes online antes de escolher um lugar para comer. 33% n\u00e3o vai comer em nenhum lugar que tenha menos de quatro estrelas.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em \u00faltima an\u00e1lise, isso significa que as cr\u00edticas negativas t\u00eam um impacto significativo em um restaurante. Al\u00e9m de reduzir o tr\u00e1fego de pedestres e a lucratividade imediata, eles tamb\u00e9m podem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduza sua visibilidade online.<\/strong> As plataformas de avalia\u00e7\u00e3o e os mecanismos de pesquisa consideram o conte\u00fado gerado pelo usu\u00e1rio, incluindo avalia\u00e7\u00f5es, ao classificar as empresas. Se sua classifica\u00e7\u00e3o for ruim, voc\u00ea aparecer\u00e1 na parte inferior das pesquisas \u2013 ou possivelmente nem aparecer\u00e1.<\/li>\n\n\n\n<li><strong>Corr\u00f3i a confian\u00e7a dos clientes atuais,<\/strong> fazendo com que voc\u00ea perca sua base leal.<\/li>\n\n\n\n<li><strong>Prejudique sua reputa\u00e7\u00e3o<\/strong>, fazendo com que voc\u00ea experimente coisas como rotatividade de pessoal e dificuldade em contratar grandes talentos.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">O que fazer quando voc\u00ea recebe uma cr\u00edtica negativa<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00edticas ruins acontecem at\u00e9 nos estabelecimentos mais incr\u00edveis. A melhor coisa que voc\u00ea pode fazer \u00e9 lidar com isso. Plataformas de avalia\u00e7\u00e3o online como o Yelp normalmente permitem que o propriet\u00e1rio ou gerente responda publicamente. Esta \u00e9 sua chance n\u00e3o apenas de consertar o que deu errado para o cliente que deixou a avalia\u00e7\u00e3o, mas tamb\u00e9m de demonstrar a clientes em potencial quanto esfor\u00e7o e cuidado voc\u00ea colocar\u00e1 em <em>deles<\/em> experi\u00eancia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Algumas pr\u00e1ticas recomendadas ao responder a cr\u00edticas negativas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mantenha-se profissional. Crie uma resposta atenciosa e educada.<\/li>\n\n\n\n<li>Responda prontamente para que voc\u00ea possa corrigir o problema em tempo h\u00e1bil.<\/li>\n\n\n\n<li>Comece sua resposta expressando gratid\u00e3o pelo feedback do cliente. Demonstra uma mentalidade de crescimento e uma vontade de se esfor\u00e7ar na experi\u00eancia do cliente.<\/li>\n\n\n\n<li>Reconhe\u00e7a o problema espec\u00edfico levantado na avalia\u00e7\u00e3o e pe\u00e7a desculpas por qualquer experi\u00eancia negativa que o cliente teve. Mostre empatia e compreens\u00e3o em rela\u00e7\u00e3o \u00e0s suas preocupa\u00e7\u00f5es.<\/li>\n\n\n\n<li>Leve a conversa offline para que voc\u00ea possa fornecer sua solu\u00e7\u00e3o em particular.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Um exemplo perfeito de uma boa resposta que aborda todos os itens acima vem de <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">Brittany no Founding Farmer&#039;s<\/a> em DC. Dar uma olhada:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Raz\u00f5es pelas quais os clientes deixam coment\u00e1rios negativos e como evit\u00e1-los<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Claro, \u00e9 melhor evitar cr\u00edticas ruins em primeiro lugar. Para fazer isso, voc\u00ea precisa entender a variedade de fatores que entram em uma avalia\u00e7\u00e3o de restaurante, para que possa melhorar essas \u00e1reas em seu restaurante.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Servi\u00e7o ruim<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A qualidade do servi\u00e7o que sua equipe oferece \u00e9 um verdadeiro diferencial para um restaurante. Reclama\u00e7\u00f5es comuns sobre o servi\u00e7o incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>servi\u00e7o lento<\/li>\n\n\n\n<li>Funcion\u00e1rios rudes<\/li>\n\n\n\n<li>Erros nos pedidos<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A melhor maneira de evitar um mau servi\u00e7o no seu restaurante \u00e9 fornecer treinamento abrangente a todos os funcion\u00e1rios, incluindo gar\u00e7ons, anfitri\u00f5es e pessoal de cozinha, sobre as melhores pr\u00e1ticas de atendimento ao cliente e <a href=\"https:\/\/blog.bindy.com\/pt\/quais-sao-os-padroes-da-marca\/\" target=\"_blank\" rel=\"noreferrer noopener\">padr\u00f5es de marca<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Embora o treinamento seja essencial, o treinamento por si s\u00f3 n\u00e3o garante que os padr\u00f5es da marca sejam seguidos. Os funcion\u00e1rios podem ser treinados, responder ao question\u00e1rio e passar no teste, mas estar\u00e3o eles aplicando as habilidades aprendidas onde for necess\u00e1rio, melhorando a experi\u00eancia do h\u00f3spede? Ent\u00e3o certifique-se de que voc\u00ea tamb\u00e9m <a href=\"https:\/\/blog.bindy.com\/pt\/como-proteger-a-marca-com-visitas-ao-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">proteja a marca com visitas ao site<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, agilizar seus processos tamb\u00e9m \u00e9 fundamental para capacitar sua equipe a prestar um bom servi\u00e7o. A equipe n\u00e3o pode ajudar com um servi\u00e7o lento se a falha estiver nos processos. Otimize as opera\u00e7\u00f5es do restaurante para garantir um servi\u00e7o tranquilo e eficiente. Minimize os tempos de espera, simplifique os processos de recebimento de pedidos e entrega de alimentos e garanta que os funcion\u00e1rios estejam bem coordenados para evitar atrasos ou erros.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualidade da comida<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quando as pessoas saem para comer, o fazem pela comida. E embora o sabor seja certamente o fator mais importante no que os clientes pensam de sua comida, a apresenta\u00e7\u00e3o e o frescor dos ingredientes tamb\u00e9m s\u00e3o muito importantes.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Felizmente, tamb\u00e9m h\u00e1 muito que voc\u00ea pode fazer para garantir que sua comida seja de alta qualidade em todos os aspectos. Aqui est\u00e3o algumas estrat\u00e9gias:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obtenha ingredientes de fornecedores confi\u00e1veis ou vendedores preferenciais para garantir que eles atendam aos seus padr\u00f5es.&nbsp;<\/li>\n\n\n\n<li>Implemente processos rigorosos de controle de qualidade tanto nos ingredientes que entram na cozinha quanto nos pratos finais que saem da cozinha para atender aos padr\u00f5es estabelecidos.&nbsp;<\/li>\n\n\n\n<li>Avalie continuamente o desempenho dos itens do menu. Preste aten\u00e7\u00e3o ao feedback e popularidade do cliente. Remova ou modifique os pratos com baixo desempenho.<\/li>\n\n\n\n<li>Promova uma cultura de melhoria cont\u00ednua na cozinha. Incentive a equipe a compartilhar ideias, experimentar novos sabores e refinar as t\u00e9cnicas de culin\u00e1ria.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ambiente&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O ambiente do seu restaurante \u00e9 fundamental para a experi\u00eancia dos clientes. Um espa\u00e7o mal iluminado e mobiliado pode ter a melhor comida do mundo, mas ainda ser\u00e1 desagrad\u00e1vel para os h\u00f3spedes.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Para criar um ambiente agrad\u00e1vel para os clientes e gerar excelentes cr\u00edticas, voc\u00ea precisa desenvolver um conceito claro para o restaurante que corresponda \u00e0 experi\u00eancia gastron\u00f4mica desejada. Para concretizar totalmente esse conceito, voc\u00ea precisar\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preste aten\u00e7\u00e3o \u00e0s escolhas de ilumina\u00e7\u00e3o, pois elas impactam significativamente o ambiente. Use uma combina\u00e7\u00e3o de ilumina\u00e7\u00e3o natural e artificial para criar um ambiente aconchegante e confort\u00e1vel. A ilumina\u00e7\u00e3o fraca pode criar uma atmosfera aconchegante para um jantar \u00edntimo, enquanto uma ilumina\u00e7\u00e3o mais clara pode ser mais adequada para ambientes casuais ou familiares.<\/li>\n\n\n\n<li>Selecione uma m\u00fasica de fundo apropriada que complemente o ambiente geral e aprimore a experi\u00eancia gastron\u00f4mica.<\/li>\n\n\n\n<li>Invista em op\u00e7\u00f5es de assentos confort\u00e1veis que atendam a diferentes necessidades, como poltronas ou poltronas almofadadas. Considere o espa\u00e7amento entre as mesas para proporcionar aos clientes privacidade e amplo espa\u00e7o para se movimentar confortavelmente.<\/li>\n\n\n\n<li>Manter um alto padr\u00e3o de limpeza em todo o restaurante. Limpe regularmente a \u00e1rea de jantar, incluindo mesas, cadeiras, pisos e banheiros.&nbsp;<\/li>\n\n\n\n<li>Certifique-se de que a temperatura dentro do restaurante seja confort\u00e1vel para os h\u00f3spedes. Sistemas adequados devem estar em vigor para criar um ambiente agrad\u00e1vel, independentemente do clima externo.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Essas dicas se aplicam a espa\u00e7os externos e internos - incluindo a temperatura. Os espa\u00e7os ao ar livre precisam ser equipados com ventiladores, sombra e elementos de aquecimento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Embrulhando-o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Em \u00faltima an\u00e1lise, a melhor maneira de evitar cr\u00edticas negativas \u00e9 se importar profundamente com a experi\u00eancia do cliente. Se voc\u00ea deseja que seus convidados tenham uma \u00f3tima refei\u00e7\u00e3o, seu cuidado ser\u00e1 percebido na comida, no servi\u00e7o e no ambiente.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Espero que as dicas acima ajudem voc\u00ea e sua equipe a implementar processos e pr\u00e1ticas recomendadas que criem avalia\u00e7\u00f5es dignas de 5 estrelas. Para obter melhores resultados, certifique-se de auditar e avaliar as opera\u00e7\u00f5es de seu restaurante regularmente para garantir que seus procedimentos estejam sendo seguidos ao p\u00e9 da letra.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use o Bindy&#039;s <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">software de auditoria e inspe\u00e7\u00e3o de restaurantes<\/a> para manter o seu neg\u00f3cio na melhor forma. A Bindy permite que voc\u00ea inspecione e valide todas as opera\u00e7\u00f5es internas e externas, prepara\u00e7\u00e3o de alimentos, atendimento ao cliente e muito mais, para garantir que todas as equipes e locais atendam aos padr\u00f5es de sua marca.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saiba mais sobre Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sobre o autor:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;\u00e9 especialista em varejo, estrategista de conte\u00fado B2B e TopVoice do LinkedIn. Ela escreve sobre tend\u00eancias, dicas e melhores pr\u00e1ticas que permitem que os varejistas aumentem as vendas e atendam melhor os clientes. <\/p>","protected":false},"excerpt":{"rendered":"<p>As avalia\u00e7\u00f5es online fazem uma grande diferen\u00e7a no local onde as pessoas escolhem comer hoje em dia. 90% de clientes pesquisam restaurantes online antes de escolher um lugar para comer. 33% n\u00e3o come em nenhum lugar que tenha menos de quatro estrelas. Em \u00faltima an\u00e1lise, isto significa que as cr\u00edticas negativas t\u00eam um impacto significativo num restaurante. Al\u00e9m de reduzir\u2026 <a href=\"https:\/\/blog.bindy.com\/pt\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\">Continue lendo <span class=\"screen-reader-text\">Principais raz\u00f5es pelas quais as pessoas deixam coment\u00e1rios negativos sobre restaurantes (e como corrigi-los)<\/span> <span class=\"meta-nav\">\t<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. 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Voc\u00ea pode estar proporcionando experi\u00eancias gastron\u00f4micas excepcionais em\u2026","rel":"","context":"Em &quot;\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/pt\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":19403,"url":"https:\/\/blog.bindy.com\/pt\/7-ways-to-create-an-inviting-restaurant-atmosphere\/","url_meta":{"origin":60277,"position":3},"title":"7 maneiras de criar uma atmosfera de restaurante convidativa","author":"Bindy","date":"outubro 26, 2021","format":false,"excerpt":"Todos sabemos que o setor de alimenta\u00e7\u00e3o \u00e9 muito competitivo. 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Em um setor t\u00e3o competitivo, manter-se competitivo e lucrativo continua sendo um grande desafio para os propriet\u00e1rios de lojas de conveni\u00eancia. 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