{"id":57475,"date":"2021-11-20T06:23:25","date_gmt":"2021-11-20T11:23:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=57475"},"modified":"2024-10-09T12:30:09","modified_gmt":"2024-10-09T16:30:09","slug":"o-que-e-preciso-para-ser-um-diretor-de-operacoes-de-sucesso","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pt\/o-que-e-preciso-para-ser-um-diretor-de-operacoes-de-sucesso\/","title":{"rendered":"O que \u00e9 preciso para ser um diretor de opera\u00e7\u00f5es bem-sucedido?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">O diretor de opera\u00e7\u00f5es \u00e9 fundamental para o sucesso das redes varejistas nacionais. Qualquer pessoa que assuma essa fun\u00e7\u00e3o tem a tarefa de gerenciar funcion\u00e1rios de alto escal\u00e3o, como gerentes distritais e gerais. Em alguns casos, eles tamb\u00e9m s\u00e3o respons\u00e1veis por supervisionar as opera\u00e7\u00f5es de alto n\u00edvel de v\u00e1rios locais, bem como definir a estrat\u00e9gia operacional do neg\u00f3cio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ent\u00e3o, o que \u00e9 preciso para ter sucesso nessa fun\u00e7\u00e3o? Este post discute algumas das qualidades e habilidades que um diretor de opera\u00e7\u00f5es deve possuir para prosperar em sua posi\u00e7\u00e3o. Se voc\u00ea est\u00e1 planejando se tornar um diretor de opera\u00e7\u00f5es (ou se deseja contratar um), as informa\u00e7\u00f5es apoiadas por especialistas abaixo o direcionar\u00e3o na dire\u00e7\u00e3o certa.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"long-term-and-large-scale-thinking\">Pensamento de longo prazo e em grande escala<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Qualquer pessoa que esteja assumindo a fun\u00e7\u00e3o de diretor de opera\u00e7\u00f5es deve entender a import\u00e2ncia do pensamento de longo prazo.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cEnquanto os gerentes distritais est\u00e3o pensando um trimestre \u00e0 frente, o diretor de opera\u00e7\u00f5es est\u00e1 planejando os pr\u00f3ximos 5 a 10 anos de estrutura\u00e7\u00e3o e crescimento\u201d, diz Hannah Blackburn, diretora da <a href=\"https:\/\/www.thehawkersclub.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">O clube do vendedor ambulante<\/a>.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Dessa forma, os candidatos a essa fun\u00e7\u00e3o devem ser capazes de apresentar sua vis\u00e3o de longo prazo de onde a empresa deve ir nos pr\u00f3ximos anos. Ter um plano de alto n\u00edvel de como executar essa vis\u00e3o tamb\u00e9m \u00e9 fundamental.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Como Lynda Farley, cofundadora da <a href=\"https:\/\/numlooker.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Numlooker<\/a>, coloca, \u201cos gerentes de varejo se concentram em supervisionar as opera\u00e7\u00f5es regulares e os diretores se concentram no planejamento de longo prazo para a organiza\u00e7\u00e3o. Os gerentes de varejo fazem o agendamento e a execu\u00e7\u00e3o de pol\u00edticas, enquanto o diretor de opera\u00e7\u00f5es supervisiona projetos de maior escala.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u00e9m de uma mentalidade de longo prazo, um diretor de opera\u00e7\u00f5es tamb\u00e9m deve pensar em uma escala maior. A capacidade de \u201cpensar globalmente, em vez de local ou regionalmente\u201d \u00e9 uma obriga\u00e7\u00e3o, observa Blackburn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cComo o efeito borboleta, o fechamento de um porto do outro lado do mundo pode colocar seu dia de cabe\u00e7a para baixo como diretor de opera\u00e7\u00f5es.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para esse fim, as pessoas nesta fun\u00e7\u00e3o devem manter-se a par dos novos desenvolvimentos em sua ind\u00fastria e mercado como um todo. Tamb\u00e9m ajuda a ter uma compreens\u00e3o profunda das cadeias de suprimentos globais, bem como o impacto que eventos nacionais (e at\u00e9 internacionais) teriam na empresa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"a-keen-understanding-of-systems-and-how-multiple-components-work-together\">Uma compreens\u00e3o agu\u00e7ada dos sistemas e como v\u00e1rios componentes funcionam juntos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um diretor de opera\u00e7\u00f5es de varejo tamb\u00e9m precisa implementar uma mentalidade geral ao supervisionar o funcionamento interno de suas lojas. Ter imenso conhecimento dos sistemas da empresa e como eles trabalham juntos os ajudar\u00e1 a dirigir e orquestrar as muitas partes m\u00f3veis do neg\u00f3cio.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPara trabalhar com efici\u00eancia, o diretor de opera\u00e7\u00f5es deve saber tudo, desde as rela\u00e7\u00f5es com os funcion\u00e1rios at\u00e9 a entrega\u201d, diz Cindy Corpis, CEO da <a href=\"https:\/\/searchpeoplefree.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">PesquisarPessoasGr\u00e1tis<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cO diretor de opera\u00e7\u00f5es bem-sucedido tem uma compreens\u00e3o impec\u00e1vel de como os sistemas combinam e pode manter um foco poderoso nos valores de lideran\u00e7a enquanto permanece aberto \u00e0 transforma\u00e7\u00e3o.\u201d<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63405\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/lista-de-verificacao-de-merchandising-visual\/vision-reality-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"vision-reality-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63405\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?w=1200&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Assim, o diretor de opera\u00e7\u00f5es deve orientar-se sobre os diversos sistemas e departamentos do neg\u00f3cio, e precisa estar totalmente ciente de como essas diferentes partes m\u00f3veis funcionam juntas.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"leadership-and-people-skills\">Habilidades de lideran\u00e7a e pessoas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cComo profissional de gerenciamento de opera\u00e7\u00f5es, sua principal responsabilidade seria liderar uma equipe de pessoas e, ao mesmo tempo, garantir que as melhores pr\u00e1ticas e procedimentos do neg\u00f3cio sejam implementados em toda a empresa\u201d, afirma Jeff Mains, CEO da <a href=\"https:\/\/championleadership.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Champion Leadership Group LLC<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ele acrescenta que uma das principais qualidades que o diretor de opera\u00e7\u00f5es deve possuir \u00e9 a capacidade de \u201cajudar as pessoas a crescer\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O diretor de opera\u00e7\u00f5es n\u00e3o deve ser intimidado pelo pessoal que gerencia. Em vez disso, eles devem \u201cpromover agressivamente seus principais membros da equipe e apresent\u00e1-los com possibilidades, at\u00e9 mesmo permitindo que eles subam para o cargo de gerente de opera\u00e7\u00f5es durante f\u00e9rias e viagens\u201d.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cEles se sentir\u00e3o confiantes em delegar autoridade de tomada de decis\u00e3o a sua equipe e aceitar total responsabilidade por todos os elementos da empresa\u201d, afirma Mains.<\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"56892\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/staff_works_here_800-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"staff_works_here_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-56892\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=200%2C200&amp;ssl=1 200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Um bom diretor de opera\u00e7\u00f5es tamb\u00e9m deve abrir caminho para relacionamentos interpessoais fortes que permitam que v\u00e1rias equipes colaborem e executem com mais efic\u00e1cia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEles far\u00e3o um esfor\u00e7o consider\u00e1vel para estabelecer conex\u00f5es entre pares e solicitar contribui\u00e7\u00f5es e participa\u00e7\u00e3o de seus pares\u201d, continua ele.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mains tamb\u00e9m afirma que um diretor de opera\u00e7\u00f5es bem-sucedido n\u00e3o apoiar\u00e1 uma mentalidade de \u201cn\u00f3s contra eles\u201d em sua equipe porque entende que essa maneira de pensar dificulta a colabora\u00e7\u00e3o, o que pode levar a uma experi\u00eancia negativa do cliente.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ability-to-balance\">Capacidade de equil\u00edbrio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cA capacidade de equilibrar pessoas, dire\u00e7\u00e3o e finan\u00e7as \u00e9 uma das melhores habilidades que um diretor de opera\u00e7\u00f5es pode ter\u201d, comenta Boye Fajinmi, cofundador e presidente da <a href=\"https:\/\/futureparty.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">TheFutureParty<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como algu\u00e9m que cuida de v\u00e1rias \u00e1reas e equipes, o diretor de opera\u00e7\u00f5es deve garantir que eles d\u00eaem aten\u00e7\u00e3o adequada a cada componente. N\u00e3o fazer isso pode levar a um desequil\u00edbrio de recursos e problemas de desempenho no futuro.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cEsse papel inclui aspectos de log\u00edstica e empatia, e inclinar-se demais em uma dire\u00e7\u00e3o pode ser uma luta. A capacidade de equilibrar todas essas coisas \u00e9 algo que se pratica, se aprende e que incluir\u00e1 erros e li\u00e7\u00f5es\u201d, acrescenta Fajinmi.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIsso vai ainda mais longe na capacidade de entender o equil\u00edbrio entre o pessoal e o profissional. O equil\u00edbrio, em todos os seus aspectos, \u00e9 crucial para o sucesso como diretor de opera\u00e7\u00f5es.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"58789\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/escopo-de-execucao-da-loja-e-melhores-praticas\/bindy-statment-ads_top-secret-button-ad-1080x1080-27\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=1080%2C1080&amp;ssl=1\" data-orig-size=\"1080,1080\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Unless you do it on time, in full, at every site, you are not executing at all\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=700%2C700&#038;ssl=1\" alt=\"A menos que voc\u00ea fa\u00e7a isso no prazo, na \u00edntegra, em todos os sites, voc\u00ea n\u00e3o est\u00e1 executando nada\" class=\"wp-image-58789\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=800%2C800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=200%2C200&amp;ssl=1 200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=50%2C50&amp;ssl=1 50w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?w=1080&amp;ssl=1 1080w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"strong-familiarity-with-other-people-s-roles\">Forte familiaridade com os pap\u00e9is de outras pessoas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O gerenciamento eficaz de equipes come\u00e7a com a compreens\u00e3o do que todos realmente fazem. Esse conhecimento \u00e9 fundamental para manter os membros da equipe respons\u00e1veis e garantir que eles tenham as ferramentas e os recursos para fazer o melhor trabalho poss\u00edvel.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Como Nicholas Rosenfeld, diretor da <a href=\"https:\/\/www.making-a-will.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fazendo um testamento<\/a> coloca, \u201cSer um diretor de opera\u00e7\u00f5es implica saber o que cada membro de uma equipe funcional realiza, como eles desempenham suas fun\u00e7\u00f5es e como eles interagem com os outros\u201d.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Ele continua: \u201cCompreender esses fatores \u00e9 fundamental para compreender como cada departamento interage entre si. Pode haver muita pol\u00edtica envolvida, ent\u00e3o tenha isso em mente ao decidir se voc\u00ea quer ou n\u00e3o esse emprego.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"data-and-analytical-skills\">Dados e habilidades anal\u00edticas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Como diretor de opera\u00e7\u00f5es, voc\u00ea deve ter acesso a dados de varejo e plataformas de an\u00e1lise que permitem visualizar informa\u00e7\u00f5es sobre tudo, desde a loja e o desempenho da equipe at\u00e9 os n\u00edveis de estoque e a satisfa\u00e7\u00e3o do cliente. Ter a capacidade de dividir dados por regi\u00e3o, tamanho de armazenamento, etc. tamb\u00e9m \u00e9 uma obriga\u00e7\u00e3o.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 imperativo que voc\u00ea tenha acesso remoto aos dados de opera\u00e7\u00f5es do site. O aplicativo de auditoria de varejo baseado em nuvem <a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bindy<\/a> fornece insights em tempo real para suas lojas. Entenda quais lojas est\u00e3o indo bem e quais precisam de melhorias. Identifique facilmente onde essas melhorias podem ser feitas e acompanhe o sucesso de seus programas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Munido dos dados necess\u00e1rios, o diretor de opera\u00e7\u00f5es deve ent\u00e3o analisar essas informa\u00e7\u00f5es para identificar tend\u00eancias e insights que possam ser usados na defini\u00e7\u00e3o do <a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">estrat\u00e9gias e t\u00e1ticas para implementar em diferentes locais<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"310\" data-attachment-id=\"57242\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/4-tipos-de-inspecoes-que-protegem-as-operacoes-da-loja\/screen-compo-final-bck-transp_screen-compo-pages-08\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?fit=1920%2C850&amp;ssl=1\" data-orig-size=\"1920,850\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screen compo-Final-bck transp_Screen compo-pages-08\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?fit=700%2C310&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=700%2C310&#038;ssl=1\" alt=\"\" class=\"wp-image-57242\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=1024%2C454&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=300%2C133&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=768%2C340&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=1536%2C680&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=2048%2C907&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=1200%2C531&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=700%2C310&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=2000%2C886&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?resize=903%2C400&amp;ssl=1 903w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Screen-compo-Final-bck-transp_Screen-compo-pages-08.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"strong-communicator\">Comunicador forte<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cA principal press\u00e3o como diretor de opera\u00e7\u00f5es no varejo \u00e9 dos stakeholders internos; aprender a comunicar de forma eficaz e definir expectativas \u00e9 fundamental\u201d, diz Blackburn.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Para isso, quem quer ser diretor de opera\u00e7\u00f5es precisa desenvolver fortes habilidades de comunica\u00e7\u00e3o. Certifique-se de ter aperfei\u00e7oado a arte da escuta ativa e da empatia, para poder conhecer as pessoas onde elas est\u00e3o e entender de onde elas v\u00eam.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ao mesmo tempo, aprender a transmitir informa\u00e7\u00f5es de forma clara e sucinta permitir\u00e1 que voc\u00ea se coordene melhor com v\u00e1rios membros da equipe e partes interessadas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um interno robusto <a href=\"https:\/\/bindy.com\/products\/collaboration\/\" target=\"_blank\" rel=\"noreferrer noopener\">ferramenta de comunica\u00e7\u00e3o e colabora\u00e7\u00e3o<\/a> vai facilitar tudo isso. Certifique-se de que voc\u00ea e sua equipe estejam se comunicando usando a mesma plataforma para minimizar os silos de informa\u00e7\u00f5es e garantir que todos estejam na mesma p\u00e1gina.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-words\">Palavras finais<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O diretor de opera\u00e7\u00f5es \u00e9 um papel desafiador que vem com muita press\u00e3o. Dito isto, tamb\u00e9m pode ser uma posi\u00e7\u00e3o incrivelmente gratificante e significativa. Com as habilidades, caracter\u00edsticas e mentalidade adequadas, o diretor de opera\u00e7\u00f5es pode construir equipes fortes, moldar a experi\u00eancia do cliente para melhor e implementar uma estrat\u00e9gia que beneficie os neg\u00f3cios a longo prazo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sobre o autor:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?ssl=1\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/pt\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;\u00e9 especialista em varejo, estrategista de conte\u00fado B2B e TopVoice do LinkedIn. Ela escreve sobre tend\u00eancias, dicas e melhores pr\u00e1ticas que permitem que os varejistas aumentem as vendas e atendam melhor os clientes.<\/p>","protected":false},"excerpt":{"rendered":"<p>O diretor de opera\u00e7\u00f5es \u00e9 fundamental para o sucesso das redes varejistas nacionais. Qualquer pessoa que assuma essa fun\u00e7\u00e3o tem a tarefa de gerenciar funcion\u00e1rios de alto escal\u00e3o, como gerentes distritais e gerais. Em alguns casos, eles tamb\u00e9m s\u00e3o respons\u00e1veis por supervisionar as opera\u00e7\u00f5es de alto n\u00edvel de v\u00e1rios locais, bem como definir a estrat\u00e9gia operacional do\u2026 <a href=\"https:\/\/blog.bindy.com\/pt\/o-que-e-preciso-para-ser-um-diretor-de-operacoes-de-sucesso\/\" class=\"more-link\">Continue lendo <span class=\"screen-reader-text\">O que \u00e9 preciso para ser um diretor de opera\u00e7\u00f5es bem-sucedido?<\/span> <span class=\"meta-nav\">\t<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":6876,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[113932],"tags":[677174223,677174222,999575],"class_list":["post-57475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hiring","tag-director-of-operations","tag-retail-director-operations","tag-retail-management"],"yoast_head":"<!-- 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