{"id":5380,"date":"2021-12-26T15:16:00","date_gmt":"2021-12-26T20:16:00","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=5380"},"modified":"2025-08-20T11:04:10","modified_gmt":"2025-08-20T15:04:10","slug":"lista-de-verificacao-de-operacoes-de-loja","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pt\/store-operations-checklist\/","title":{"rendered":"\u2714\ufe0f Lista de verifica\u00e7\u00e3o de opera\u00e7\u00f5es da loja"},"content":{"rendered":"

Use uma lista de verifica\u00e7\u00e3o de opera\u00e7\u00f5es da loja e inspecione regularmente seus locais para garantir que os padr\u00f5es da marca sejam mantidos e as lojas funcionem de maneira ideal.<\/p>\n\n\n\n

Use este exemplo de Lista de verifica\u00e7\u00e3o de opera\u00e7\u00f5es da loja para criar ou atualizar padr\u00f5es de loja ou programas de opera\u00e7\u00f5es em seus locais.<\/p>\n\n\n\n<\/span>\n\n\n\n

Primeiras impress\u00f5es<\/strong><\/h2>\n\n\n\n
    \n
  1. Em uma escala de um a dez; qu\u00e3o apresent\u00e1vel \u00e9 a loja?<\/li>\n\n\n\n
  2. Est\u00e3o dispon\u00edveis carrinhos ou cestos perto da porta?<\/li>\n\n\n\n
  3. Os corredores est\u00e3o livres de obstru\u00e7\u00f5es?<\/li>\n\n\n\n
  4. Os corredores\/se\u00e7\u00f5es est\u00e3o devidamente rotulados?<\/li>\n\n\n\n
  5. Um associado de vendas \u00e9 f\u00e1cil de localizar se for necess\u00e1ria assist\u00eancia?<\/li>\n\n\n\n
  6. Sinaliza\u00e7\u00e3o de vendas atual?<\/li>\n\n\n\n
  7. Sinaliza\u00e7\u00e3o e adere\u00e7os em estado de novo?<\/li>\n\n\n\n
  8. Ilumina\u00e7\u00e3o da loja otimizada sem l\u00e2mpadas queimadas?<\/li>\n\n\n\n
  9. As prateleiras, bancadas e produtos est\u00e3o livres de poeira?<\/li>\n\n\n\n
  10. As prateleiras est\u00e3o totalmente abastecidas, mas n\u00e3o desordenadas?<\/li>\n\n\n\n
  11. O lixo e a reciclagem s\u00e3o retirados todas as noites?<\/li>\n\n\n\n
  12. Os banheiros p\u00fablicos s\u00e3o limpos (se aplic\u00e1vel)? Para mais detalhes, consulte Lista de Verifica\u00e7\u00e3o de Limpeza de Banheiro Comercial<\/a>.<\/li>\n<\/ol>\n\n\n
    \n
    \"Ganhar<\/a><\/figure>\n<\/div>\n\n\n

    produtos<\/strong><\/h2>\n\n\n\n
      \n
    1. Os produtos sazonais est\u00e3o expostos? Para mais detalhes, consulte Lista de verifica\u00e7\u00e3o de merchandising visual<\/a>.<\/li>\n\n\n\n
    2. O produto \u00e9 reabastecido completamente em intervalos regulares?<\/li>\n\n\n\n
    3. Quando foi conclu\u00eddo o \u00faltimo reabastecimento?<\/li>\n\n\n\n
    4. Produto devidamente organizado por tamanho\/marca\/etc.?<\/li>\n\n\n\n
    5. Cada item tem um pre\u00e7o com uma etiqueta ou c\u00f3digo de barras? Verifique 3 itens em cada se\u00e7\u00e3o.<\/li>\n\n\n\n
    6. O produto com desconto ou de vendas est\u00e1 claramente marcado?<\/li>\n\n\n\n
    7. Embalagem do produto lacrada, limpa e livre de danos?<\/li>\n<\/ol>\n\n\n
      \n
      \"\"<\/a><\/figure>\n<\/div>\n\n\n

      PDV<\/strong><\/h2>\n\n\n\n
        \n
      1. As linhas est\u00e3o se movendo com efici\u00eancia?<\/li>\n\n\n\n
      2. O envolt\u00f3rio de dinheiro est\u00e1 livre de objetos pessoais e dinheiro extra?<\/li>\n\n\n\n
      3. Folhetos\/cart\u00f5es\/material impresso est\u00e3o prontamente dispon\u00edveis para os clientes receberem?<\/li>\n\n\n\n
      4. Dep\u00f3sitos regulares est\u00e3o sendo feitos?<\/li>\n\n\n\n
      5. O comprovante de dep\u00f3sito tem assinatura obrigat\u00f3ria?<\/li>\n\n\n\n
      6. Excessos\/escassez s\u00e3o registrados?<\/li>\n\n\n\n
      7. Quando foi a data da \u00faltima auditoria de caixa?<\/li>\n\n\n\n
      8. Reten\u00e7\u00f5es superiores a 7 dias s\u00e3o compensadas ou convertidas?<\/li>\n<\/ol>\n\n\n\n

        Funcion\u00e1rios<\/strong><\/h2>\n\n\n\n
          \n
        1. A equipe cumprimenta os clientes?<\/li>\n\n\n\n
        2. Quanto tempo levou para um funcion\u00e1rio cumpriment\u00e1-lo ao entrar no local?<\/li>\n\n\n\n
        3. O servi\u00e7o foi satisfat\u00f3rio?<\/li>\n\n\n\n
        4. Por favor, comente sobre as intera\u00e7\u00f5es dos funcion\u00e1rios com os clientes. Revise os padr\u00f5es de servi\u00e7o, se necess\u00e1rio.<\/li>\n\n\n\n
        5. O associado de varejo estava ciente da promo\u00e7\u00e3o atual? Anote o nome do associado.<\/li>\n\n\n\n
        6. Pe\u00e7a a um funcion\u00e1rio para detalhar os padr\u00f5es de atendimento ao cliente. Forne\u00e7a detalhes sobre sua discuss\u00e3o.<\/li>\n\n\n\n
        7. Todos os funcion\u00e1rios est\u00e3o entrando e saindo ou registrando horas de acordo com a pol\u00edtica da empresa?<\/li>\n\n\n\n
        8. H\u00e1 socos faltando?<\/li>\n\n\n\n
        9. Os hor\u00e1rios est\u00e3o postados e atualizados?<\/li>\n<\/ol>\n\n\n
          \n
          \"\"<\/a><\/figure>\n<\/div>\n\n\n

          Treinamento<\/strong><\/h2>\n\n\n\n
            \n
          1. Quando foi a \u00faltima data de treinamento dos funcion\u00e1rios?<\/li>\n\n\n\n
          2. Entreviste todos os funcion\u00e1rios rec\u00e9m-treinados. Registre todas as perguntas de acompanhamento dos funcion\u00e1rios para o treinamento.<\/li>\n\n\n\n
          3. Qual foi a data da \u00faltima reuni\u00e3o da equipe?<\/li>\n\n\n\n
          4. Quando est\u00e1 agendada a pr\u00f3xima reuni\u00e3o da equipe?<\/li>\n\n\n\n
          5. Voc\u00ea identificou alguma oportunidade de coaching enquanto estava na loja? Forne\u00e7a detalhes.<\/li>\n<\/ol>\n\n\n\n

            SEGURAN\u00c7A CONTRA INC\u00caNDIOS<\/h2>\n\n\n\n
              \n
            1. Existe um sistema de detec\u00e7\u00e3o de fogo\/fuma\u00e7a funcional? Para mais detalhes, consulte o Lista de Verifica\u00e7\u00e3o de Sa\u00fade e Seguran\u00e7a<\/a>.<\/li>\n\n\n\n
            2. Existe um extintor de inc\u00eandio montado em uma \u00e1rea designada e desobstru\u00edda?<\/li>\n\n\n\n
            3. Verifique e anote o prazo de validade do extintor<\/li>\n\n\n\n
            4. Os funcion\u00e1rios sabem a localiza\u00e7\u00e3o do extintor de inc\u00eandio? Pergunte a 3 membros da equipe.<\/li>\n\n\n\n
            5. Os funcion\u00e1rios foram devidamente treinados para usar um extintor de inc\u00eandio?<\/li>\n\n\n\n
            6. Existe um sistema de aspers\u00e3o?<\/li>\n\n\n\n
            7. Qual foi a data da \u00faltima inspe\u00e7\u00e3o dos sprinklers?<\/li>\n\n\n\n
            8. O plano de inc\u00eandio \u00e9 testado regularmente?<\/li>\n\n\n\n
            9. Os funcion\u00e1rios sabem o que fazer em caso de inc\u00eandio?<\/li>\n\n\n\n
            10. Quando foi a data da \u00faltima simula\u00e7\u00e3o de inc\u00eandio?<\/li>\n\n\n\n
            11. Os funcion\u00e1rios sabem o local da sa\u00edda de emerg\u00eancia e o local de encontro?<\/li>\n\n\n\n
            12. As portas de sa\u00edda de emerg\u00eancia abrem?<\/li>\n<\/ol>\n\n\n
              \n
              \"\"<\/a><\/figure>\n<\/div>\n\n\n

              Espa\u00e7os compartilhados<\/strong><\/h1>\n\n\n\n
                \n
              1. O escrit\u00f3rio est\u00e1 limpo e livre de desordem?<\/li>\n\n\n\n
              2. O espa\u00e7o compartilhado do funcion\u00e1rio est\u00e1 livre de desordem ou comida?<\/li>\n\n\n\n
              3. Os funcion\u00e1rios sabem onde guardar os pertences pessoais?<\/li>\n\n\n\n
              4. A geladeira do pessoal est\u00e1 limpa, sem comida vencida?<\/li>\n\n\n\n
              5. A pia est\u00e1 livre de lou\u00e7a?<\/li>\n\n\n\n
              6. O banheiro dos funcion\u00e1rios est\u00e1 limpo e abastecido com sab\u00e3o e suprimentos?<\/li>\n<\/ol>\n\n\n\n

                <\/p>","protected":false},"excerpt":{"rendered":"

                Use uma lista de verifica\u00e7\u00e3o de opera\u00e7\u00f5es de loja e inspecione regularmente seus locais para garantir que os padr\u00f5es da marca sejam mantidos e as lojas estejam funcionando de forma otimizada. Use esta lista de verifica\u00e7\u00e3o de opera\u00e7\u00f5es de loja de amostra para criar ou atualizar padr\u00f5es de loja ou programas de opera\u00e7\u00f5es em seus locais. Primeiras impress\u00f5es Produto POS Treinamento de equipe SEGURAN\u00c7A CONTRA INC\u00caNDIO Espa\u00e7os compartilhados<\/p>","protected":false},"author":6370623,"featured_media":5668,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[63715,81136,154086213,677174189,11003417,677174234,677174250,677174237],"tags":[55665360,677174270,677174292],"class_list":["post-5380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pharmacy","category-checklists","category-marijuana-retail","category-wine-beer-spirits","category-convenience-store","category-thrift-stores","category-fashion-footwear","category-furniture","tag-retail-audit-2","tag-retail-audit-checklist","tag-retail-operations-checklist"],"yoast_head":"\n\u2714\ufe0f Store Operations Checklist<\/title>\n<meta name=\"description\" content=\"Using a store operations checklist to regularly inspect your locations ensures brand standards are upheld and stores are running well.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/pt\/lista-de-verificacao-de-operacoes-de-loja\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2714\ufe0f Store Operations Checklist\" \/>\n<meta property=\"og:description\" content=\"Using a store operations checklist to regularly inspect your locations ensures brand standards are upheld and stores are running well.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.bindy.com\/pt\/lista-de-verificacao-de-operacoes-de-loja\/\" \/>\n<meta property=\"og:site_name\" content=\"Audits, 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