{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"glowne-powody-dla-ktorych-ludzie-zostawiaja-negatywne-recenzje-restauracji-i-jak-to-naprawic","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Najwa\u017cniejsze powody, dla kt\u00f3rych ludzie zostawiaj\u0105 negatywne recenzje restauracji (i jak je naprawi\u0107)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Recenzje online maj\u0105 obecnie ogromny wp\u0142yw na to, gdzie ludzie wybieraj\u0105 jedzenie. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% go\u015bci<\/a> szukaj restauracji online, zanim wybierzesz miejsce do jedzenia. 33% nie b\u0119dzie jad\u0142 w \u017cadnym miejscu, kt\u00f3re ma mniej ni\u017c cztery gwiazdki.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ostatecznie oznacza to, \u017ce negatywne recenzje maj\u0105 znacz\u0105cy wp\u0142yw na restauracj\u0119. Opr\u00f3cz zmniejszenia ruchu pieszego i natychmiastowej rentowno\u015bci, mog\u0105 one r\u00f3wnie\u017c:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zmniejsz swoj\u0105 widoczno\u015b\u0107 w sieci.<\/strong> Platformy recenzji i wyszukiwarki bior\u0105 pod uwag\u0119 tre\u015bci generowane przez u\u017cytkownik\u00f3w, w tym recenzje, podczas tworzenia ranking\u00f3w firm. Je\u015bli twoje rankingi s\u0105 s\u0142abe, pojawisz si\u0119 na dole wynik\u00f3w wyszukiwania \u2013 lub potencjalnie wcale.<\/li>\n\n\n\n<li><strong>Podkopa\u0107 zaufanie obecnych klient\u00f3w,<\/strong> powoduj\u0105c utrat\u0119 lojalnej bazy.<\/li>\n\n\n\n<li><strong>Zniszczy\u0107 swoj\u0105 reputacj\u0119<\/strong>, powoduj\u0105c takie rzeczy jak rotacja pracownik\u00f3w i trudno\u015bci w zatrudnieniu wielkich talent\u00f3w.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Co zrobi\u0107, gdy otrzymasz z\u0142\u0105 recenzj\u0119<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u0142e recenzje zdarzaj\u0105 si\u0119 nawet najbardziej niesamowitym lokalom. Najlepsze, co mo\u017cesz zrobi\u0107, to zaj\u0105\u0107 si\u0119 tym. Platformy z recenzjami online, takie jak Yelp, zazwyczaj pozwalaj\u0105 w\u0142a\u015bcicielowi lub mened\u017cerowi na publiczne udzielanie odpowiedzi. To Twoja szansa nie tylko na naprawienie tego, co posz\u0142o \u017ale klientowi, kt\u00f3ry opu\u015bci\u0142 recenzj\u0119, ale tak\u017ce na zademonstrowanie potencjalnym klientom, ile wysi\u0142ku i troski w to w\u0142o\u017cysz <em>ich<\/em> do\u015bwiadczenie.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Niekt\u00f3re sprawdzone metody reagowania na z\u0142e recenzje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zachowaj profesjonalizm. Przygotuj przemy\u015blan\u0105 i uprzejm\u0105 odpowied\u017a.<\/li>\n\n\n\n<li>Reaguj szybko, aby m\u00f3c rozwi\u0105za\u0107 problem w odpowiednim czasie.<\/li>\n\n\n\n<li>Rozpocznij swoj\u0105 odpowied\u017a od wyra\u017cenia wdzi\u0119czno\u015bci za opinie klienta. Pokazuje nastawienie na rozw\u00f3j i ch\u0119\u0107 w\u0142o\u017cenia wysi\u0142ku w do\u015bwiadczenie klienta.<\/li>\n\n\n\n<li>Potwierd\u017a konkretny problem poruszony w recenzji i przepro\u015b klienta za wszelkie negatywne do\u015bwiadczenia. Okazuj empati\u0119 i zrozumienie dla ich obaw.<\/li>\n\n\n\n<li>Przenie\u015b rozmow\u0119 do trybu offline, aby m\u00f3c prywatnie przedstawi\u0107 swoje rozwi\u0105zanie.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Doskona\u0142y przyk\u0142ad dobrej odpowiedzi, kt\u00f3ra odnosi si\u0119 do wszystkich powy\u017cszych, pochodzi z <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">Brittany w Founding Farmer&#039;s<\/a> w DC. Sp\u00f3jrz:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Powody, dla kt\u00f3rych go\u015bcie zostawiaj\u0105 negatywne recenzje i jak im zapobiega\u0107<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Oczywi\u015bcie lepiej jest przede wszystkim unika\u0107 z\u0142ych recenzji. Aby to zrobi\u0107, musisz zrozumie\u0107 r\u00f3\u017cnorodno\u015b\u0107 czynnik\u00f3w wp\u0142ywaj\u0105cych na recenzj\u0119 restauracji, aby m\u00f3c poprawi\u0107 te obszary w swojej restauracji.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">S\u0142aba obs\u0142uga<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jako\u015b\u0107 us\u0142ug zapewnianych przez personel jest prawdziwym sukcesem restauracji. Typowe skargi na obs\u0142ug\u0119 obejmuj\u0105:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Powolna obs\u0142uga<\/li>\n\n\n\n<li>Niegrzeczny personel<\/li>\n\n\n\n<li>B\u0142\u0119dy w zam\u00f3wieniach<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Najlepszym sposobem zapobiegania z\u0142ej obs\u0142udze w restauracji jest zapewnienie wszechstronnego szkolenia wszystkim pracownikom, w tym kelnerom, gospodarzom i personelowi kuchennemu, w zakresie najlepszych praktyk w zakresie obs\u0142ugi klienta i <a href=\"https:\/\/blog.bindy.com\/pl\/jakie-sa-standardy-marki\/\" target=\"_blank\" rel=\"noreferrer noopener\">standardy marki<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chocia\u017c szkolenie jest niezb\u0119dne, samo szkolenie nie gwarantuje przestrzegania standard\u00f3w marki. Personel mo\u017ce zosta\u0107 przeszkolony, odpowiedzie\u0107 na quiz i zda\u0107 test, ale czy wykorzystuje zdobyte umiej\u0119tno\u015bci tam, gdzie jest to istotne, poprawiaj\u0105c do\u015bwiadczenie go\u015bci? Upewnij si\u0119 wi\u0119c, \u017ce Ty r\u00f3wnie\u017c <a href=\"https:\/\/blog.bindy.com\/pl\/jak-chronic-marke-poprzez-wizyty-na-stronie\/\" target=\"_blank\" rel=\"noreferrer noopener\">chro\u0144 mark\u0119 poprzez wizyty w witrynie<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wreszcie, usprawnienie proces\u00f3w jest r\u00f3wnie\u017c kluczem do umo\u017cliwienia pracownikom \u015bwiadczenia dobrej obs\u0142ugi. Personel nie mo\u017ce pom\u00f3c w powolnej obs\u0142udze, je\u015bli wina le\u017cy po stronie proces\u00f3w. Optymalizuj dzia\u0142alno\u015b\u0107 restauracji, aby zapewni\u0107 p\u0142ynn\u0105 i wydajn\u0105 obs\u0142ug\u0119. Zminimalizuj czas oczekiwania, usprawnij procesy przyjmowania zam\u00f3wie\u0144 i dostawy \u017cywno\u015bci oraz zapewnij dobr\u0105 koordynacj\u0119 pracownik\u00f3w, aby zapobiec op\u00f3\u017anieniom i b\u0142\u0119dom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jako\u015b\u0107 \u017cywno\u015bci<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kiedy ludzie wychodz\u0105 je\u015b\u0107, robi\u0105 to dla jedzenia. I chocia\u017c smak jest z pewno\u015bci\u0105 najwa\u017cniejszym czynnikiem wp\u0142ywaj\u0105cym na to, co klienci my\u015bl\u0105 o Twoim jedzeniu, prezentacja i \u015bwie\u017co\u015b\u0107 sk\u0142adnik\u00f3w s\u0105 r\u00f3wnie\u017c bardzo wa\u017cne.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Na szcz\u0119\u015bcie jest te\u017c wiele rzeczy, kt\u00f3re mo\u017cesz zrobi\u0107, aby Twoje jedzenie by\u0142o najwy\u017cszej jako\u015bci we wszystkich dziedzinach. Oto kilka strategii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kupuj sk\u0142adniki od renomowanych dostawc\u00f3w lub preferowanych sprzedawc\u00f3w, aby mie\u0107 pewno\u015b\u0107, \u017ce spe\u0142niaj\u0105 Twoje standardy.&nbsp;<\/li>\n\n\n\n<li>Wdra\u017caj rygorystyczne procesy kontroli jako\u015bci zar\u00f3wno w odniesieniu do sk\u0142adnik\u00f3w dostarczanych do kuchni, jak i gotowych da\u0144 opuszczaj\u0105cych kuchni\u0119, aby spe\u0142ni\u0107 ustalone standardy.&nbsp;<\/li>\n\n\n\n<li>Stale oceniaj dzia\u0142anie element\u00f3w menu. Zwr\u00f3\u0107 uwag\u0119 na opinie i popularno\u015b\u0107 klient\u00f3w. Usu\u0144 lub zmodyfikuj naczynia, kt\u00f3re nie dzia\u0142aj\u0105.<\/li>\n\n\n\n<li>Wspieraj kultur\u0119 ci\u0105g\u0142ego doskonalenia w kuchni. Zach\u0119caj pracownik\u00f3w do dzielenia si\u0119 pomys\u0142ami, eksperymentowania z nowymi smakami i doskonalenia technik gotowania.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Atmosfera&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Atmosfera Twojej restauracji ma kluczowe znaczenie dla wra\u017ce\u0144 go\u015bci. S\u0142abo o\u015bwietlona, s\u0142abo umeblowana przestrze\u0144 mo\u017ce mie\u0107 najlepsze jedzenie na \u015bwiecie, ale nadal b\u0119dzie odpycha\u0107 go\u015bci.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Aby stworzy\u0107 atmosfer\u0119, kt\u00f3ra jest przyjemna dla go\u015bci i generuje doskona\u0142e recenzje, musisz opracowa\u0107 jasn\u0105 koncepcj\u0119 restauracji, kt\u00f3ra odpowiada oczekiwanym do\u015bwiadczeniom kulinarnym. Aby w pe\u0142ni rozwin\u0105\u0107 t\u0119 koncepcj\u0119, musisz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zwr\u00f3\u0107 uwag\u0119 na wyb\u00f3r o\u015bwietlenia, poniewa\u017c znacz\u0105co wp\u0142ywa ono na atmosfer\u0119. U\u017cyj kombinacji naturalnego i sztucznego o\u015bwietlenia, aby stworzy\u0107 ciep\u0142e i komfortowe \u015brodowisko. Przy\u0107mione o\u015bwietlenie mo\u017ce stworzy\u0107 przytuln\u0105 atmosfer\u0119 podczas kameralnej kolacji, podczas gdy ja\u015bniejsze o\u015bwietlenie mo\u017ce by\u0107 bardziej odpowiednie w przypadku nieformalnych lub rodzinnych miejsc.<\/li>\n\n\n\n<li>Wybierz odpowiedni\u0105 muzyk\u0119 w tle, kt\u00f3ra uzupe\u0142nia og\u00f3ln\u0105 atmosfer\u0119 i poprawia wra\u017cenia kulinarne.<\/li>\n\n\n\n<li>Zainwestuj w wygodne opcje siedzenia, kt\u00f3re zaspokoj\u0105 r\u00f3\u017cne potrzeby, takie jak wy\u015bcie\u0142ane krzes\u0142a lub kabiny. Rozwa\u017c odst\u0119py mi\u0119dzy stolikami, aby zapewni\u0107 klientom prywatno\u015b\u0107 i du\u017co miejsca do wygodnego poruszania si\u0119.<\/li>\n\n\n\n<li>Utrzymanie wysokiego standardu czysto\u015bci w ca\u0142ej restauracji. Regularnie czy\u015b\u0107 jadalni\u0119, w tym sto\u0142y, krzes\u0142a, pod\u0142ogi i toalety.&nbsp;<\/li>\n\n\n\n<li>Upewnij si\u0119, \u017ce temperatura w restauracji jest komfortowa dla go\u015bci. Powinny istnie\u0107 odpowiednie systemy, aby stworzy\u0107 przyjemne \u015brodowisko niezale\u017cnie od pogody na zewn\u0105trz.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Te wskaz\u00f3wki dotycz\u0105 zar\u00f3wno przestrzeni zewn\u0119trznych, jak i wewn\u0119trznych \u2014 w tym temperatury. Przestrzenie zewn\u0119trzne musz\u0105 by\u0107 wyposa\u017cone w wentylatory, rolety i elementy grzewcze.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zamykam to<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ostatecznie najlepszym sposobem zapobiegania z\u0142ym opiniom jest g\u0142\u0119boka troska o wra\u017cenia klient\u00f3w. Je\u015bli chcesz, aby Twoi go\u015bcie zjedli wspania\u0142y posi\u0142ek, Twoja troska znajdzie odzwierciedlenie w jedzeniu, obs\u0142udze i \u015brodowisku.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Mamy nadziej\u0119, \u017ce powy\u017csze wskaz\u00f3wki pomog\u0105 Tobie i Twojemu zespo\u0142owi wdro\u017cy\u0107 procesy i najlepsze praktyki, dzi\u0119ki kt\u00f3rym recenzje b\u0119d\u0105 godne 5 gwiazdek. Aby uzyska\u0107 najlepsze wyniki, nale\u017cy regularnie przeprowadza\u0107 audyty i ocenia\u0107 dzia\u0142alno\u015b\u0107 restauracji, aby upewni\u0107 si\u0119, \u017ce procedury s\u0105 przestrzegane co do joty.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Skorzystaj z Bindy <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">oprogramowanie do audytu i inspekcji restauracji<\/a> aby Twoja firma by\u0142a w jak najlepszej formie. Bindy umo\u017cliwia inspekcj\u0119 i weryfikacj\u0119 wszystkich dzia\u0142a\u0144 na froncie i zapleczu domu, przygotowywania posi\u0142k\u00f3w, obs\u0142ugi klienta i nie tylko, aby upewni\u0107 si\u0119, \u017ce wszystkie zespo\u0142y i lokalizacje spe\u0142niaj\u0105 standardy Twojej marki.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dowiedz si\u0119 wi\u0119cej o Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>O autorze:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;jest ekspertem ds. handlu detalicznego, strategiem ds. tre\u015bci B2B i LinkedIn TopVoice. Pisze o trendach, wskaz\u00f3wkach i najlepszych praktykach, kt\u00f3re umo\u017cliwiaj\u0105 sprzedawcom detalicznym zwi\u0119kszenie sprzeda\u017cy i lepsz\u0105 obs\u0142ug\u0119 klient\u00f3w. <\/p>","protected":false},"excerpt":{"rendered":"<p>Recenzje online maj\u0105 obecnie ogromny wp\u0142yw na to, gdzie ludzie wybieraj\u0105 jedzenie. 90% go\u015bci szuka informacji o restauracjach w Internecie przed wyborem miejsca do jedzenia. 33% nie zje w \u017cadnym miejscu, kt\u00f3re ma mniej ni\u017c cztery gwiazdki. Ostatecznie oznacza to, \u017ce negatywne recenzje maj\u0105 znacz\u0105cy wp\u0142yw na restauracj\u0119. Opr\u00f3cz redukcji\u2026 <a href=\"https:\/\/blog.bindy.com\/pl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\">Czytaj dalej <span class=\"screen-reader-text\">Najwa\u017cniejsze powody, dla kt\u00f3rych ludzie zostawiaj\u0105 negatywne recenzje restauracji (i jak je naprawi\u0107)<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. 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Niby nic wielkiego, ale klienci\u2026","rel":"","context":"W \u201e\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/pl\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/07\/shutterstock_778015423.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":22836,"url":"https:\/\/blog.bindy.com\/pl\/how-to-offer-a-consistent-dining-experience-across-several-locations\/","url_meta":{"origin":60277,"position":2},"title":"Jak zapewni\u0107 sp\u00f3jne doznania kulinarne w kilku lokalizacjach?","author":"Bindy","date":"26 pa\u017adziernika, 2021","format":false,"excerpt":"W bran\u017cy gastronomicznej i hotelarskiej prowadzenie pojedynczego lokalu jest samo w sobie trudne, ale zarz\u0105dzanie wieloma lokalizacjami dodatkowo zwi\u0119ksza liczb\u0119 wyzwa\u0144. Klienci oczekuj\u0105 niezawodnej, sta\u0142ej jako\u015bci jedzenia, obs\u0142ugi i atmosfery podczas ka\u017cdej wizyty w ka\u017cdej lokalizacji. By\u0107 mo\u017ce zapewniasz wyj\u0105tkowe doznania kulinarne w\u2026","rel":"","context":"W \u201e\ud83c\udf54 Food Service and Restaurants&quot;","block_context":{"text":"\ud83c\udf54 Food Service and Restaurants","link":"https:\/\/blog.bindy.com\/pl\/category\/qsr\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/04\/shutterstock_1690711429-2.jpg?fit=1200%2C801&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":19403,"url":"https:\/\/blog.bindy.com\/pl\/7-ways-to-create-an-inviting-restaurant-atmosphere\/","url_meta":{"origin":60277,"position":3},"title":"7 sposob\u00f3w na stworzenie zach\u0119caj\u0105cej atmosfery w restauracji","author":"Bindy","date":"26 pa\u017adziernika, 2021","format":false,"excerpt":"Wszyscy wiemy, \u017ce bran\u017ca gastronomiczna to bardzo konkurencyjna bran\u017ca. Aby restauracja odnios\u0142a sukces, niezwykle wa\u017cne jest, aby jej w\u0142a\u015bciciele oceniali swoje strategie i wdra\u017cali innowacyjne taktyki, kt\u00f3re podnios\u0105 jako\u015b\u0107 posi\u0142k\u00f3w, zwi\u0119ksz\u0105 ruch, sprzeda\u017c i rentowno\u015b\u0107. 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W tak zaci\u0119tej bran\u017cy, utrzymanie konkurencyjno\u015bci i rentowno\u015bci pozostaje ogromnym wyzwaniem dla w\u0142a\u015bcicieli sklep\u00f3w typu convenience. 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Chocia\u017c zakupy modowe online s\u0105 zwracane dwa razy cz\u0119\u015bciej ni\u017c w sklepach stacjonarnych, zwroty w sklepach stacjonarnych r\u00f3wnie\u017c znacz\u0105co zmniejszaj\u0105 udzia\u0142y sprzedawc\u00f3w detalicznych w rynku. 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