{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"skargi-klientow-sa-twoimi-przyjaciolmi-jak-traktujesz-swoich-przyjaciol","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pl\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"Reklamacje klient\u00f3w s\u0105 twoim przyjacielem. Jak traktujesz swoich przyjaci\u00f3\u0142?"},"content":{"rendered":"

Przyjaciel m\u00f3wi ci to, co chcesz us\u0142ysze\u0107, ale nie zawsze chcesz. Dlatego reklamacje klient\u00f3w s\u0105 twoim przyjacielem. Zanurzmy si\u0119.<\/p>\n\n\n\n

Pos\u0142uchaj tych, kt\u00f3rzy si\u0119 odzywaj\u0105 (wielu nie)<\/h2>\n\n\n\n

Wed\u0142ug bada\u0144 tylko 4% klient\u00f3w sk\u0142ada reklamacj\u0119 na stronie internetowej firmy lub w call center, ale 42%<\/a> klient\u00f3w przestanie robi\u0107 zakupy z dan\u0105 mark\u0105 po dw\u00f3ch z\u0142ych do\u015bwiadczeniach. W przypadku ka\u017cdej skargi mo\u017cesz bezpiecznie za\u0142o\u017cy\u0107, \u017ce 25 klient\u00f3w by\u0142o niedogodno\u015bci, rozczarowanych lub zirytowanych! <\/p>\n\n\n\n

Przyjaciel to kto\u015b, kto m\u00f3wi Ci, gdy co\u015b jest nie tak. Reklamacja klienta jest tym przyjacielem.<\/p>\n\n\n

\n
\"Do\u015bwiadczenie<\/a><\/figure>\n<\/div>\n\n\n

Wykorzystaj okazj\u0119, aby sta\u0107 si\u0119 lepszym<\/h2>\n\n\n\n

Reklamacja nie jest problemem, jest znakiem i szans\u0105. Jest to szansa na doskonalenie, lepsze przeszkolenie personelu, audyt produkt\u00f3w i proces\u00f3w. To szansa na lepsz\u0105 obs\u0142ug\u0119 klient\u00f3w. <\/p>\n\n\n\n

Przyjaciel to kto\u015b, kto chce pom\u00f3c. Skarga jest tym przyjacielem.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Tak sobie z tym radzisz<\/h2>\n\n\n\n

Skarga jest cz\u0119sto pierwszym sygna\u0142em le\u017c\u0105cego u podstaw problemu. Detali\u015bci rzadko trac\u0105 klient\u00f3w z powodu reklamacji. Trac\u0105 klient\u00f3w, gdy reklamacje nie s\u0105 rozpatrywane lub nie s\u0105 dobrze obs\u0142ugiwane. Wr\u0119czenie reklamacji klienta faktycznie zwi\u0119ksza jego lojalno\u015b\u0107.<\/p>\n\n\n\n

Zadowolony klient prawdopodobnie podzieli si\u0119 swoim zadowoleniem ze znajomymi i wsp\u00f3\u0142pracownikami. Dobrze obs\u0142u\u017cona skarga staje si\u0119 lojalno\u015bci\u0105 klienta i darmow\u0105 \u201ewirusow\u0105\u201d reklam\u0105. \u0179le obs\u0142u\u017cona skarga przeradza si\u0119 w utraconego klienta, utrat\u0119 przychod\u00f3w i ba\u0142agan w relacjach publicznych. <\/p>\n\n\n\n

Przyjaciel to kto\u015b, kto chce trzyma\u0107 Ci\u0119 z dala od k\u0142opot\u00f3w. Skarga jest tym przyjacielem.<\/p>\n\n\n\n

\"Znalezienie<\/a><\/figure>\n\n\n\n

Cz\u0119\u015b\u0107 wielkiego obrazu<\/h2>\n\n\n\n

Reklamacja jest cz\u0119\u015bci\u0105 360-stopniowego obrazu wydajno\u015bci sklepu. Podobnie jak procesy wewn\u0119trzne i KPI, skargi klient\u00f3w s\u0105 cz\u0119\u015bci\u0105 \u015bwiadczenia us\u0142ug klientom. Na drodze do sukcesu zdarzaj\u0105 si\u0119 sporadyczne wyboje. Zaakceptuj ich, szanuj ich m\u0105dro\u015b\u0107, tak jak szanujesz rad\u0119 bliskiego przyjaciela.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Skargi klient\u00f3w to nasi przyjaciele. Traktuj je dobrze.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Przyjaciel m\u00f3wi Ci to, co chcesz us\u0142ysze\u0107, ale nie zawsze chcesz. Dlatego skargi klient\u00f3w s\u0105 Twoim przyjacielem. Zag\u0142\u0119bmy si\u0119 w szczeg\u00f3\u0142y. Pos\u0142uchaj tych, kt\u00f3rzy zabieraj\u0105 g\u0142os (wielu tego nie robi). Wed\u0142ug bada\u0144 tylko 4% klient\u00f3w sk\u0142ada skarg\u0119 na stronie internetowej firmy lub w call center, ale 42% klient\u00f3w\u2026 Czytaj dalej Reklamacje klient\u00f3w s\u0105 twoim przyjacielem. Jak traktujesz swoich przyjaci\u00f3\u0142?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. How do you Treat your Friends?<\/title>\n<meta name=\"description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. Customer complaints are that friend and you should treat them well.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/pl\/skargi-klientow-sa-twoimi-przyjaciolmi-jak-traktujesz-swoich-przyjaciol\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Complaints are your Friend. How do you Treat your Friends?\" \/>\n<meta property=\"og:description\" content=\"A friend tells you what you need to hear, but don\u2019t always want to. 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