{"id":4797,"date":"2021-10-26T15:15:59","date_gmt":"2021-10-26T20:15:59","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=4797"},"modified":"2024-09-10T10:09:24","modified_gmt":"2024-09-10T14:09:24","slug":"10-najwazniejszych-wskaznikow-kpi-ktore-powinni-sledzic-detalisci-smb-i-jak-je-mierzyc","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pl\/10-najwazniejszych-wskaznikow-kpi-ktore-powinni-sledzic-detalisci-smb-i-jak-je-mierzyc\/","title":{"rendered":"10 najwa\u017cniejszych wska\u017anik\u00f3w KPI, kt\u00f3re detali\u015bci z sektora M\u015aP powinni \u015bledzi\u0107 \u2014 i jak je mierzy\u0107"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Prowadz\u0105c ma\u0142\u0105 firm\u0119, nie ma ma\u0142ych decyzji. Musisz zag\u0142\u0119bi\u0107 si\u0119 w szczeg\u00f3\u0142y sprzeda\u017cy detalicznej i analizy, kt\u00f3re dostarczaj\u0105 dane dotycz\u0105ce ka\u017cdej transakcji i interakcji zachodz\u0105cej w Twoim sklepie.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Tutaj wkraczaj\u0105 Kluczowe Wska\u017aniki Wydajno\u015bci (KPI) \u2014 warto\u015bci liczbowe, kt\u00f3re wskazuj\u0105, czy Twoja firma osi\u0105ga za\u0142o\u017cone cele. Zapewniaj\u0105 spos\u00f3b oceny wydajno\u015bci organizacji i podejmowania decyzji opartych na danych, aby pom\u00f3c w rozwoju firmy.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">A jednak ankieta przeprowadzona przez<\/span><a href=\"https:\/\/www.geckoboard.com\/blog\/uk-smes-growth-stunted-by-failure-to-identify-and-track-key-metrics-survey\/#.WWwoidMrK9Y\" target=\"_blank\" rel=\"noopener noreferrer\"> Geckoboard<\/a><span style=\"font-weight: 400;\"> odkryli, \u017ce 49% w\u0142a\u015bcicieli ma\u0142ych i \u015brednich firm nie zidentyfikowa\u0142o \u017cadnych kluczowych wska\u017anik\u00f3w wydajno\u015bci. W\u0142a\u015bciciele firm, kt\u00f3rzy \u015bledzili KPI, mieli oko\u0142o dwa razy wi\u0119ksze szanse na osi\u0105gni\u0119cie swoich cel\u00f3w! <\/span>Odkryli r\u00f3wnie\u017c, \u017ce 92% firm, kt\u00f3re \u015bledz\u0105 swoje wska\u017aniki w czasie rzeczywistym, osi\u0105gn\u0119\u0142o cz\u0119\u015b\u0107 lub wszystkie swoje cele w ci\u0105gu ostatnich 12 miesi\u0119cy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Chocia\u017c istniej\u0105 dos\u0142ownie setki wska\u017anik\u00f3w KPI, kt\u00f3re firma mo\u017ce \u015bledzi\u0107, poni\u017csze poni\u017csze maj\u0105 szczeg\u00f3lne i wszechobecne znaczenie w wi\u0119kszo\u015bci form handlu detalicznego.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Przychody ze sprzeda\u017cy<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107:<\/b><i><span style=\"font-weight: 400;\"> Przych\u00f3d ze sprzeda\u017cy = doch\u00f3d ze sprzeda\u017cy towar\u00f3w i us\u0142ug \u2013 koszt zwi\u0105zany z takimi rzeczami jak zwr\u00f3cony lub niedostarczony towar.<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">M\u00f3wi\u0105c najpro\u015bciej, przychody ze sprzeda\u017cy to to, ile sprzedajesz. Wyniki sprzeda\u017cy z miesi\u0105ca na miesi\u0105c mog\u0105 wiele powiedzie\u0107 o Twojej firmie. Czy ludzie s\u0105 zainteresowani zakupem Twojego produktu\/us\u0142ugi? Jak op\u0142acaj\u0105 si\u0119 Twoje wysi\u0142ki marketingowe? Czy pokonujesz konkurencj\u0119?<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Oceniaj\u0105c swoje przychody ze sprzeda\u017cy, pami\u0119taj, aby wzi\u0105\u0107 pod uwag\u0119 takie rzeczy, jak zmiany na rynku, wcze\u015bniejsze dzia\u0142ania marketingowe itp., Poniewa\u017c w gr\u0119 wchodzi wiele czynnik\u00f3w. Zwi\u0119kszenie przychod\u00f3w ze sprzeda\u017cy powinno by\u0107 celem d\u0142ugoterminowym<\/span>.<span style=\"font-weight: 400;\"> Najbardziej oczywistym sposobem na zwi\u0119kszenie tego wska\u017anika jest zwi\u0119kszenie liczby sprzeda\u017cy. Pomy\u015bl o rozszerzeniu dzia\u0142a\u0144 marketingowych, zatrudnieniu nowych pracownik\u00f3w lub stworzeniu \u015brodowiska detalicznego, kt\u00f3remu trudno si\u0119 oprze\u0107.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pami\u0119taj stare powiedzenie: \u201enadzieja nie jest strategi\u0105 zarz\u0105dzania\u201d. Nie miej wi\u0119c tylko nadziei, \u017ce Twoje sklepy stworzy\u0142y \u015brodowisko sprzyjaj\u0105ce wy\u017cszej sprzeda\u017cy,&nbsp;<a href=\"https:\/\/blog.bindy.com\/pl\/przeplyw-pracy-bindy\/\" target=\"_blank\" rel=\"noreferrer noopener\">regularnie je sprawdza\u0107<\/a>&nbsp;oraz&nbsp;<a href=\"https:\/\/blog.bindy.com\/pl\/potezny-plan-dzialania\/\" target=\"_blank\" rel=\"noreferrer noopener\">przypisz dzia\u0142ania naprawcze<\/a>&nbsp;gdy zostan\u0105 znalezione problemy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63405\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/lista-kontrolna-merchandisingu-wizualnego\/vision-reality-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"vision-reality-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63405\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/vision-reality-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Mar\u017ca zysku netto<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107: <\/b><i><span style=\"font-weight: 400;\">Mar\u017ca zysku netto = ca\u0142kowity przych\u00f3d ze sprzeda\u017cy \u2013 ca\u0142kowite koszty dzia\u0142alno\u015bci (koszt bezpo\u015bredni + koszt po\u015bredni + podatki + odsetki)<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">To odpowiada na jedno proste, ale bardzo wa\u017cne pytanie: czy zarabiasz na swoim biznesie? Uwzgl\u0119dnia wszystkie koszty biznesowe, w tym marketing i robocizn\u0119, i informuje, czy w tym miesi\u0105cu jeste\u015b na minusie, czy pomy\u015blnie na plusie.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><span style=\"font-weight: 400;\">Najprostszym sposobem na zwi\u0119kszenie mar\u017cy zysku netto jest zwi\u0119kszenie przychod\u00f3w, co mo\u017cna osi\u0105gn\u0105\u0107, sprzedaj\u0105c wi\u0119cej i podnosz\u0105c ceny sprzedawanych produkt\u00f3w. Lub, z drugiej strony, obni\u017cenie kosztu niekt\u00f3rych przedmiot\u00f3w w celu zwi\u0119kszenia ilo\u015bci sprzedawanych przedmiot\u00f3w. Wypr\u00f3buj cross-merchandising nowe us\u0142ugi lub towary, kt\u00f3re uzupe\u0142niaj\u0105 Twoj\u0105 obecn\u0105 ofert\u0119. Znaj\u0105c sw\u00f3j zysk netto, mo\u017cesz stale lokalizowa\u0107 i testowa\u0107 nowe strategie, aby zobaczy\u0107, co dzia\u0142a najlepiej.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" data-attachment-id=\"60631\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/bindy-statment_top-secret-time-500\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?fit=500%2C500&amp;ssl=1\" data-orig-size=\"500,500\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Statment_top-secret-time-500\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?fit=500%2C500&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=500%2C500&#038;ssl=1\" alt=\"\" class=\"wp-image-60631\" style=\"width:688px;height:auto\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?w=500&amp;ssl=1 500w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=200%2C200&amp;ssl=1 200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/Bindy-Statment_top-secret-time-500.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Mar\u017ca brutto<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107: <\/b><i><span style=\"font-weight: 400;\">Mar\u017ca brutto = (ca\u0142kowite przychody ze sprzeda\u017cy \u2013 koszt sprzedanych towar\u00f3w) \/ \u0142\u0105czne przychody ze sprzeda\u017cy<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">To jest wydajno\u015b\u0107 Twojej firmy prze\u0142o\u017cona na liczby. Mar\u017ca brutto okre\u015bla, ile zarabiasz, a ile wydajesz na zakup towar\u00f3w. Jest to niezwykle wa\u017cne, poniewa\u017c informuje, ile mo\u017cesz wyda\u0107 na koszty operacyjne, takie jak p\u0142ace, czynsz i marketing.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sprzeda\u017c rok do roku<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b><i>Jak zmierzy\u0107:<\/i><\/b><i><span style=\"font-weight: 400;\"> (Ca\u0142kowita sprzeda\u017c w drugim roku \u2013 ca\u0142kowita sprzeda\u017c w pierwszym roku) \/ Ca\u0142kowita sprzeda\u017c w pierwszym roku x 100<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Dok\u0142adnie tak to brzmi \u2014 por\u00f3wnanie por\u00f3wnania sprzeda\u017cy z roku na rok, co jest wa\u017cne, bior\u0105c pod uwag\u0119, \u017ce sprzeda\u017c detaliczna jest cz\u0119sto sezonowa. Dzi\u0119ki temu wska\u017anikowi KPI mo\u017cesz por\u00f3wna\u0107 jab\u0142ka z jab\u0142kami \u2014 lub raczej roczny przych\u00f3d z rocznym przychodem \u2014 na temat wynik\u00f3w Twojej firmy.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Powy\u017csze r\u00f3wnanie mo\u017ce wydawa\u0107 si\u0119 myl\u0105ce, ale aby znale\u017a\u0107 \u0142\u0105czny przych\u00f3d ze sprzeda\u017cy za ostatni 12-miesi\u0119czny okres (rok 2), odejmij \u0142\u0105czny przych\u00f3d od poprzedniego roku (rok 1). Daje to zmian\u0119 w przychodach w ci\u0105gu ostatniego roku. Teraz podziel to przez ca\u0142kowit\u0105 sprzeda\u017c w pierwszym roku i pomn\u00f3\u017c przez 100. Daje to stop\u0119 wzrostu.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u015arednie wydatki klient\u00f3w<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107:<\/b><i><span style=\"font-weight: 400;\"> Ca\u0142kowite dotychczasowe przychody ze sprzeda\u017cy \/ \u0142\u0105czna liczba dotychczasowych klient\u00f3w.<\/span><\/i><\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"10053\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/shutterstock_623084903-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shutterstock_623084903 (1)\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: Shutterstock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1-1024x683.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-10053\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=2000%2C1333&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/01\/shutterstock_623084903-1.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">\u0179r\u00f3d\u0142o zdj\u0119cia: Shutterstock<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Ten KPI mierzy \u015bredni\u0105 warto\u015b\u0107 transakcji klienta, czyli ile przeci\u0119tny klient wydaje na Twoje produkty\/us\u0142ugi. Najprostszym sposobem na popraw\u0119 tego wska\u017anika jest podniesienie ceny produkt\u00f3w. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Je\u015bli uwa\u017casz, \u017ce nie jest to mo\u017cliwe, oferuj wi\u0119cej postrzeganej warto\u015bci ni\u017c konkurencja poprzez ulepszone opakowania produkt\u00f3w, kreatywne merchandising, ekspozycje i edukacj\u0119 klient\u00f3w, aby lepiej zrozumieli warto\u015b\u0107 tego, co sprzedajesz. Dodatkowa sprzeda\u017c jest r\u00f3wnie\u017c skuteczn\u0105 strategi\u0105, podobnie jak sprzeda\u017c krzy\u017cowa podobnych przedmiot\u00f3w razem w pakiecie.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Koszt pozyskania klienta<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107: <\/b><i><span style=\"font-weight: 400;\">Podziel wszystkie koszty poniesione na pozyskanie wi\u0119kszej liczby klient\u00f3w (wydatki marketingowe) przez liczb\u0119 klient\u00f3w pozyskanych w tym przedziale czasowym.<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Odnosi si\u0119 to do kwoty pieni\u0119dzy, kt\u00f3r\u0105 musisz wyda\u0107, aby pozyska\u0107 jednego p\u0142ac\u0105cego klienta. Koszt pozyskania klienta to KPI, kt\u00f3ry pomo\u017ce Ci kierowa\u0107 wszystkimi przysz\u0142ymi dzia\u0142aniami marketingowymi. Je\u015bli koszty pozyskania pieni\u0119dzy od klient\u00f3w mo\u017cna zmniejszy\u0107, mar\u017ca zysku firmy poprawia si\u0119, osi\u0105gasz wi\u0119kszy zysk i wszyscy s\u0105 zadowoleni.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Zastrze\u017cenie polega na tym, \u017ce ka\u017cda kampania ruchu drogowego zaczyna generowa\u0107 przychody, a wi\u0119kszo\u015b\u0107 sprzedawc\u00f3w prowadzi jednocze\u015bnie kilka r\u00f3\u017cnych kampanii marketingowych (na przyk\u0142ad drukowanych, internetowych itp.)<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/5-powodow-dla-ktorych-ludzie-opuszczaja-twoje-sklepy-bez-kupowania-czegokolwiek-i-jak-to-naprawic\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Wsp\u00f3\u0142czynniki konwersji witryny<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107:<\/b><i><span style=\"font-weight: 400;\"> Pod\u0142\u0105cz narz\u0119dzie takie jak<\/span><\/i><a href=\"https:\/\/marketingplatform.google.com\/about\/analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Google Analytics<\/a><i><span style=\"font-weight: 400;\"> w Twojej witrynie e-commerce, dzi\u0119ki czemu mo\u017cesz monitorowa\u0107 ruch i konwersje sprzeda\u017cowe. <\/span><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><span style=\"font-weight: 400;\">Na ka\u017cde 100 os\u00f3b, kt\u00f3re odwiedzaj\u0105, dwie powinny zosta\u0107 p\u0142atnymi klientami.<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">Jest to najwa\u017cniejszy wska\u017anik, je\u015bli chodzi o okre\u015blenie skuteczno\u015bci Twojej witryny w zwi\u0119kszaniu sprzeda\u017cy. Je\u015bli Twoim celem jest przyci\u0105gni\u0119cie ruchu do Twojej witryny, trudno jest okre\u015bli\u0107, jak skuteczne s\u0105 Twoje dzia\u0142ania marketingowe, je\u015bli nie zmierzysz, ilu z tych u\u017cytkownik\u00f3w staje si\u0119 p\u0142ac\u0105cymi klientami. Dzi\u0119ki temu dowiesz si\u0119, czy Tw\u00f3j marketing skutecznie rekrutuje potencjalnych nabywc\u00f3w.<\/span> M\u00f3wi ci te\u017c<span style=\"font-weight: 400;\"> kt\u00f3ry po prostu odwiedza witryn\u0119 bez zamiaru zakupu produktu.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"490\" data-attachment-id=\"60515\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/screen-compo-combo_screens-layed-out-zoomed-1000\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?fit=800%2C560&amp;ssl=1\" data-orig-size=\"800,560\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screen compo-Combo_Screens-layed out zoomed-1000\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?fit=700%2C490&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?resize=700%2C490&#038;ssl=1\" alt=\"\" class=\"wp-image-60515\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?resize=300%2C210&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?resize=768%2C538&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?resize=700%2C490&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/Screen-compo-Combo_Screens-layed-out-zoomed-1000.png?resize=571%2C400&amp;ssl=1 571w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Wska\u017anik rotacji zapas\u00f3w<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107: <\/b><i><span style=\"font-weight: 400;\">Podziel koszty sprzedanych towar\u00f3w przez koszt \u015bredniej ilo\u015bci zapas\u00f3w w kasie.<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Towary, kt\u00f3re le\u017c\u0105 na twoich p\u00f3\u0142kach lub na zapleczu to pieni\u0105dze, kt\u00f3re w zasadzie wyrzucasz<\/span>.<span style=\"font-weight: 400;\"> <\/span>W<span style=\"font-weight: 400;\">dlatego ten KPI jest tak wa\u017cny. Ten wska\u017anik pokazuje, ile razy firma sprzeda\u0142a i wymieni\u0142a zapasy w danym okresie. <\/span>A<span style=\"font-weight: 400;\">i ja<\/span>t <span style=\"font-weight: 400;\">daje Ci dane niezb\u0119dne do podj\u0119cia decyzji o tym, jak cz\u0119sto powiniene\u015b zamawia\u0107 i jak zoptymalizowa\u0107 ilo\u015b\u0107 okre\u015blonego produktu, kt\u00f3ry powinien znale\u017a\u0107 si\u0119 na Twoich p\u00f3\u0142kach.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Nie ma zysku, dop\u00f3ki zapasy nie zostan\u0105 sprzedane<\/span>.<span style=\"font-weight: 400;\"> Zatem wiedza o tym, ile potrzebujesz \u2014 i jak d\u0142ugo trwa sprzeda\u017c \u2014 jest kluczem do sukcesu.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Procent wynagrodze\u0144<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b><i>Jak zmierzy\u0107:<\/i><\/b><i><span style=\"font-weight: 400;\"> (rzeczywiste koszty p\u0142ac \/ \u0142\u0105czne przychody ze sprzeda\u017cy) x 100<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Mierzy procent dochodu brutto, kt\u00f3ry jest przeznaczany na p\u0142ace<\/span>.<span style=\"font-weight: 400;\"> <\/span>Ten<span style=\"font-weight: 400;\"> jest cz\u0119sto trudn\u0105 lini\u0105 dla wielu sprzedawc\u00f3w. Chocia\u017c chcesz mie\u0107 wystarczaj\u0105c\u0105 liczb\u0119 pracownik\u00f3w, aby zoptymalizowa\u0107 sprzeda\u017c, nie chcesz r\u00f3wnie\u017c zatrudnia\u0107 pracownik\u00f3w, kt\u00f3rych tak naprawd\u0119 nie potrzebujesz. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Wi\u0119kszo\u015b\u0107 detalist\u00f3w d\u0105\u017cy do tego, aby ich procent wynagrodze\u0144 wynosi\u0142 15-30% ich ca\u0142kowitych przychod\u00f3w. Obliczaj\u0105c ten KPI, pami\u0119taj, aby u\u017cy\u0107 swojego dochodu brutto, a nie zysku netto.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Wska\u017anik utrzymania klienta<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><b>Jak zmierzy\u0107: <\/b><i><span style=\"font-weight: 400;\">(C1 \u2013 NC) \/ C2 x 100<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><i>C1 = Ca\u0142kowita liczba klient\u00f3w na koniec okresu<\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i>NC = Liczba nowych klient\u00f3w w tym okresie<\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i>C2 = Ca\u0142kowita liczba klient\u00f3w na pocz\u0105tku okresu<\/i><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"62899\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/jak-mowisz-zakupy-tajemnicze-tak-naprawde-nie-dzialaja\/shutterstock_787053439\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shutterstock_787053439\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: ShutterStock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439-1024x683.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-62899\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_787053439.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">\u0179r\u00f3d\u0142o zdj\u0119cia: ShutterStock<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Ten wska\u017anik KPI to odsetek klient\u00f3w, kt\u00f3rzy s\u0105 powracaj\u0105cymi u\u017cytkownikami w por\u00f3wnaniu z kupuj\u0105cymi po raz pierwszy. Posiadanie lojalnych i sta\u0142ych klient\u00f3w jest korzystne na wiele sposob\u00f3w<\/span>.<span style=\"font-weight: 400;\"> <\/span>N<span style=\"font-weight: 400;\">przede wszystkim dlatego, \u017ce pozyskanie nowego klienta jest od sze\u015bciu do siedmiu razy dro\u017csze ni\u017c utrzymanie obecnego. Idealnie by\u0142oby, gdyby odsetek klient\u00f3w, kt\u00f3rzy odwiedzili Tw\u00f3j sklep w ci\u0105gu jednego roku, a nast\u0119pnie wr\u00f3cili w nast\u0119pnym roku, by\u0142 jak najbardziej zbli\u017cony do 100%.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Sposobem na zatrzymanie klient\u00f3w jest oferowanie doskona\u0142ej obs\u0142ugi klienta i wysokiej jako\u015bci produkt\u00f3w, kt\u00f3re sprawi\u0105, \u017ce ludzie do nas wracaj\u0105. Ponadto oferowanie program\u00f3w lojalno\u015bciowych i rabat\u00f3w obecnym klientom mo\u017ce zwi\u0119kszy\u0107 szans\u0119 na ich powr\u00f3t.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kluczowe wska\u017aniki efektywno\u015bci, kt\u00f3re ma\u0142e i \u015brednie firmy powinny \u015bledzi\u0107: ostatnie s\u0142owa<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Oczywiste jest, \u017ce monitorowanie tych danych ma ogromne znaczenie. Mo\u017cesz u\u017cywa\u0107 niestandardowych pulpit\u00f3w nawigacyjnych utworzonych za pomoc\u0105 Google Analytics lub dowolnego innego systemu POS do \u015bledzenia metryk i tworzenia specjalistycznych raport\u00f3w w oparciu o Twoje konkretne potrzeby<\/span>.<span style=\"font-weight: 400;\"> <\/span>Jednak\u017ce,<span style=\"font-weight: 400;\"> pami\u0119taj, aby monitorowa\u0107 <a href=\"https:\/\/blog.bindy.com\/pl\/kpi-checklist-for-retail-stores\/\" target=\"_blank\" aria-label=\"undefined (otwiera si\u0119 w nowej karcie)\" rel=\"noreferrer noopener\">KPI<\/a> w czasie rzeczywistym. Gwarantuje to, \u017ce b\u0119dziesz na bie\u017c\u0105co z wa\u017cnymi trendami wydajno\u015bci i zmianami wydajno\u015bci.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O autorze:<\/p>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"alignleft\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"1994\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/francesanicasio\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?fit=1920%2C1920&amp;ssl=1\" data-orig-size=\"1920,1920\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2016\/10\/francesanicasio.jpeg?resize=700%2C700&#038;ssl=1\" alt=\"francesanicasio\" class=\"wp-image-1994\" style=\"width:184px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div><i><\/i><em><a href=\"https:\/\/www.linkedin.com\/in\/francescanicasio\/\" target=\"_blank\" rel=\"noopener noreferrer\">Francesca Nicasio<\/a>&nbsp;jest niezale\u017cnym pisarzem i strategiem tre\u015bci, kt\u00f3ry zajmuje si\u0119 pisaniem o trendach w handlu detalicznym i wskaz\u00f3wkach, kt\u00f3re pomagaj\u0105 sprzedawcom zwi\u0119kszy\u0107 sprzeda\u017c, poprawi\u0107 obs\u0142ug\u0119 klienta i og\u00f3lnie by\u0107 lepszymi sprzedawcami. Jej prace znalaz\u0142y si\u0119 w najlepszych publikacjach bran\u017cowych, w tym&nbsp;<a href=\"https:\/\/www.retailtouchpoints.com\/?source=compliantia\" target=\"_blank\" rel=\"noopener noreferrer\">Punkty kontaktowe w handlu detalicznym<\/a>,&nbsp;<a href=\"http:\/\/streetfightmag.com\/?source=compliantia\" target=\"_blank\" rel=\"noopener noreferrer\">Walka uliczna<\/a>,&nbsp;<a href=\"https:\/\/www.retailcustomerexperience.com\/?source=compliantia\" target=\"_blank\" rel=\"noopener noreferrer\">Do\u015bwiadczenie klienta detalicznego<\/a>,&nbsp;<a href=\"https:\/\/www.vendhq.com\/?source=compliantia\" target=\"_blank\" rel=\"noopener noreferrer\">ZAJ\u0104\u0106 SI\u0118 DROBNYM HANDLEM<\/a>, i wi\u0119cej. Jest tak\u017ce wyr\u00f3\u017cnionym liderem my\u015bli w&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/francescanicasio\/detail\/recent-activity\/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn<\/a>, a \u015bledzi go ponad 300 000 profesjonalist\u00f3w na stronie.<\/em><\/div>","protected":false},"excerpt":{"rendered":"<p>Prowadz\u0105c ma\u0142\u0105 firm\u0119, nie ma ma\u0142ych decyzji. Musisz zag\u0142\u0119bi\u0107 si\u0119 w szczeg\u00f3\u0142y sprzeda\u017cy detalicznej i analizy, kt\u00f3re dostarczaj\u0105 dane dotycz\u0105ce ka\u017cdej transakcji i interakcji zachodz\u0105cej w Twoim sklepie. Tutaj wkraczaj\u0105 Kluczowe Wska\u017aniki Wydajno\u015bci (KPI) \u2014 warto\u015bci liczbowe, kt\u00f3re wskazuj\u0105, czy Twoja firma osi\u0105ga za\u0142o\u017cone cele. Oni \u2026 <a href=\"https:\/\/blog.bindy.com\/pl\/10-najwazniejszych-wskaznikow-kpi-ktore-powinni-sledzic-detalisci-smb-i-jak-je-mierzyc\/\" class=\"more-link\">Czytaj dalej <span class=\"screen-reader-text\">10 najwa\u017cniejszych wska\u017anik\u00f3w KPI, kt\u00f3re detali\u015bci z sektora M\u015aP powinni \u015bledzi\u0107 \u2014 i jak je mierzy\u0107<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":10040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[677174005,431564],"tags":[359326,7092,677173883,677174140,677173890],"class_list":["post-4797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","category-retail-sales","tag-kpi","tag-metrics","tag-retail","tag-small-business","tag-smbs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 10 KPIs That SMB Retailers Should Track \u2014 And How To Measure Them<\/title>\n<meta name=\"description\" content=\"Businesses that track KPIs are twice as likely to hit their targets. 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Od zarz\u0105dzania pracownikami sprzeda\u017cy po utrzymywanie sta\u0142ego dop\u0142ywu towar\u00f3w na bie\u017c\u0105co\u2026","rel":"","context":"W \u201e\ud83d\udcd6 How-to guides&quot;","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/pl\/kategoria\/jak\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/10\/shutterstock_1177475701-3862481677-1569935051240.jpg?fit=1200%2C618&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":10706,"url":"https:\/\/blog.bindy.com\/pl\/dlaczego-i-jak-mierzyc-zgodnosc-sklepu\/","url_meta":{"origin":4797,"position":2},"title":"Dlaczego i jak mierzy\u0107 zgodno\u015b\u0107 sklepu?","author":"Bindy","date":"26 pa\u017adziernika, 2021","format":false,"excerpt":"Przestrzeganie standardowych procedur operacyjnych, program\u00f3w merchandisingowych, wytycznych dotycz\u0105cych bezpiecze\u0144stwa i higieny pracy oraz protoko\u0142\u00f3w zapobiegania stratom jest kluczowe dla sukcesu handlu detalicznego. Sklepy, kt\u00f3re \u015bledz\u0105 programy i standardy marki, dzia\u0142aj\u0105 wydajniej i zapewniaj\u0105 klientom lepsze do\u015bwiadczenia. Jednak przy tak wielu zmianach, samo publikowanie standard\u00f3w\u2026","rel":"","context":"W \u201e\ud83d\udcd6 How-to guides&quot;","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/pl\/kategoria\/jak\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1671134452.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1671134452.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1671134452.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1671134452.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1671134452.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":4181,"url":"https:\/\/blog.bindy.com\/pl\/6-niezbednych-narzedzi-ktorych-powinien-uzywac-kazdy-kierownik-okregu\/","url_meta":{"origin":4797,"position":3},"title":"6 podstawowych narz\u0119dzi, kt\u00f3rych powinien u\u017cywa\u0107 ka\u017cdy kierownik okr\u0119gu","author":"Bindy","date":"26 pa\u017adziernika, 2021","format":false,"excerpt":"Chocia\u017c Tw\u00f3j sukces jako kierownika regionalnego w du\u017cej mierze zale\u017cy od Twoich umiej\u0119tno\u015bci i wiedzy, narz\u0119dzia, kt\u00f3rych u\u017cywasz, mog\u0105 znacz\u0105co wp\u0142yn\u0105\u0107 na jako\u015b\u0107 Twojej pracy. Dlatego tak wa\u017cne jest korzystanie z rozwi\u0105za\u0144 (tj. aplikacji, platform, us\u0142ug itp.), kt\u00f3re zapewniaj\u0105 Ci dost\u0119p do aktualnych informacji, zwi\u0119kszaj\u0105 Twoj\u0105 produktywno\u015b\u0107 i\u2026","rel":"","context":"W \u201e\ud83d\uded2 Store Sales and Performance&quot;","block_context":{"text":"\ud83d\uded2 Store Sales and Performance","link":"https:\/\/blog.bindy.com\/pl\/kategoria\/sprzedaz-detaliczna\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/04\/shutterstock_508517545.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/04\/shutterstock_508517545.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/04\/shutterstock_508517545.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/04\/shutterstock_508517545.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2018\/04\/shutterstock_508517545.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":3759,"url":"https:\/\/blog.bindy.com\/pl\/6-wskazowek-dotyczacych-zatrudnienia-kierownika-okregu-handlowego\/","url_meta":{"origin":4797,"position":4},"title":"6 wskaz\u00f3wek dotycz\u0105cych zatrudniania kierownika dzielnicy handlowej","author":"Bindy","date":"26 pa\u017adziernika, 2021","format":false,"excerpt":"Ka\u017cdy detalista prowadz\u0105cy sie\u0107 sklep\u00f3w wielosklepowych zgodzi si\u0119, \u017ce posiadanie kompetentnego kierownika okr\u0119gowego jest kluczowe dla sukcesu. Zadaniem kierownika okr\u0119gowego jest nadzorowanie dzia\u0142alno\u015bci wszystkich sklep\u00f3w w danym okr\u0119gu lub obszarze, a tak\u017ce \u017conglowanie kilkoma elementami handlu detalicznego, w tym rozwojem personelu, zgodno\u015bci\u0105 z przepisami, sprzeda\u017c\u0105, satysfakcj\u0105 klienta i wieloma innymi. Nie trzeba dodawa\u0107, \u017ce\u2026","rel":"","context":"W \u201e\ud83d\udc65 Human Resources, Staff and Hiring&quot;","block_context":{"text":"\ud83d\udc65 Human Resources, Staff and Hiring","link":"https:\/\/blog.bindy.com\/pl\/kategoria\/wynajmowanie\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_1534439567.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_1534439567.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_1534439567.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_1534439567.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/06\/shutterstock_1534439567.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":1956,"url":"https:\/\/blog.bindy.com\/pl\/wybierz-dostawce-oprogramowania-do-audytu-detalicznego-w-6-krokach\/","url_meta":{"origin":4797,"position":5},"title":"\u2b50 Jak wybra\u0107 oprogramowanie do audytu handlu detalicznego i hotelarstwa w 6 krokach","author":"Bindy","date":"10 czerwca, 2023","format":false,"excerpt":"Oferowanie klientom z bran\u017cy detalicznej i hotelarskiej r\u00f3\u017cnorodnych opcji jest cz\u0119\u015bci\u0105 kultury Bindy. Om\u00f3wmy, jak wybra\u0107 odpowiedniego dostawc\u0119 oprogramowania do audytu w sze\u015bciu krokach. Metodologia: Jako dostawca oprogramowania do audytu w handlu detalicznym, trudno jest nie by\u0107 stronniczym. 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