{"id":14593,"date":"2021-10-26T15:16:24","date_gmt":"2021-10-26T20:16:24","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=14593"},"modified":"2025-09-03T10:44:16","modified_gmt":"2025-09-03T14:44:16","slug":"5-powodow-dla-ktorych-ludzie-opuszczaja-twoje-sklepy-bez-kupowania-czegokolwiek-i-jak-to-naprawic","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/pl\/5-powodow-dla-ktorych-ludzie-opuszczaja-twoje-sklepy-bez-kupowania-czegokolwiek-i-jak-to-naprawic\/","title":{"rendered":"5 powod\u00f3w, dla kt\u00f3rych ludzie opuszczaj\u0105 Twoje sklepy bez kupowania czegokolwiek (i jak to naprawi\u0107)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Dane bran\u017cowe pokazuj\u0105 natomiast, \u017ce ruch pieszy w handlu detalicznym wzr\u00f3s\u0142 <a href=\"https:\/\/www.colliers.com\/en\/research\/nrep-us-retailer-foot-traffic-may-2024\" target=\"_blank\" rel=\"noreferrer noopener\">4.8%<\/a> w tym roku nadal jest wiele do poprawy.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">W zwi\u0105zku z tym wa\u017cniejsze ni\u017c kiedykolwiek jest skupienie si\u0119 na konwersjach klient\u00f3w w sklepie. W ko\u0144cu przyci\u0105gni\u0119cie kupuj\u0105cych do Twojego sklepu jest wystarczaj\u0105co trudne; ostatni\u0105 rzecz\u0105, jakiej chcesz, jest to, aby klienci wyszli bez kupowania czegokolwiek.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aby upewni\u0107 si\u0119, \u017ce tak si\u0119 nie stanie, rzucamy \u015bwiat\u0142o na najcz\u0119stsze powody, dla kt\u00f3rych konsumenci opuszczaj\u0105 sklep bez kupowania czegokolwiek, wraz z przydatnymi poradami, jak ulepszy\u0107.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zacznijmy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Brak dost\u0119pno\u015bci i widoczno\u015bci produktu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Klienci przychodz\u0105 do sklep\u00f3w detalicznych, aby kupi\u0107 produkty, kt\u00f3rych potrzebuj\u0105, wi\u0119c nie powinno dziwi\u0107, \u017ce powodem, dla kt\u00f3rego opuszczaj\u0105 #1, jest to, \u017ce nie mog\u0105 znale\u017a\u0107 tego, czego szukaj\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/retailtouchpoints.com\/topics\/store-operations\/study-reveals-why-96-of-shoppers-leave-stores-empty-handed\" target=\"_blank\" rel=\"noreferrer noopener\">Ankieta od iVend Retail<\/a> odkryli, \u017ce 67.3% respondent\u00f3w twierdzi, \u017ce wychodzi ze sklepu z pustymi r\u0119kami, poniewa\u017c nie mo\u017ce znale\u017a\u0107 potrzebnego produktu, a 66.3% twierdzi, \u017ce dzieje si\u0119 tak, poniewa\u017c sklep nie ma poszukiwanych produkt\u00f3w.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak to naprawi\u0107<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli klienci nie znajduj\u0105 tego, czego potrzebuj\u0105 w Twoim sklepie, mo\u017cesz mie\u0107 problemy z dost\u0119pno\u015bci\u0105 produkt\u00f3w, widoczno\u015bci\u0105 produkt\u00f3w lub obiema tymi cechami.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli problemem jest brak zapas\u00f3w, zwr\u00f3\u0107 szczeg\u00f3ln\u0105 uwag\u0119 na system zarz\u0105dzania zapasami i raportowanie. Mo\u017ce nie zamawiasz krytycznych produkt\u00f3w i potrzebujesz zwi\u0119kszy\u0107 ich ilo\u015bci. By\u0107 mo\u017ce nie zamawiasz swoich produkt\u00f3w tak cz\u0119sto, jak powiniene\u015b, wi\u0119c Twoje p\u00f3\u0142ki nie s\u0105 zaopatrzone we w\u0142a\u015bciwym czasie. W takich przypadkach pomocne mo\u017ce by\u0107 ustawienie punkt\u00f3w ponownego zamawiania, w kt\u00f3rych system POS lub system zarz\u0105dzania sprzeda\u017c\u0105 detaliczn\u0105 automatycznie powiadamia Ci\u0119, gdy nadejdzie czas zakupu nowego towaru.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Brak dost\u0119pno\u015bci produktu mo\u017ce r\u00f3wnie\u017c wynika\u0107 z problemu z prognozowaniem. W zale\u017cno\u015bci od sklepu Ty i Tw\u00f3j zesp\u00f3\u0142 mo\u017cecie znale\u017a\u0107 sposoby na lepsze przewidywanie potrzeb klient\u00f3w. Przyjrzyj si\u0119 trendom sezonowym i bran\u017cowym i zacznij oferowa\u0107 produkty zgodne z tymi trendami.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli masz na stanie odpowiednie produkty, ale ludzie po prostu ich nie znajduj\u0105, by\u0107 mo\u017ce b\u0119dziesz musia\u0142 wprowadzi\u0107 zmiany w swoim merchandisingu. Mo\u017ce nadszed\u0142 czas na modernizacj\u0119 wy\u015bwietlaczy lub zmian\u0119 pozycji produkt\u00f3w.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/bindy.com\/business\/merchandising\/\" target=\"_blank\" rel=\"noopener\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/merchandising_works_here_800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-13291\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Mo\u017ce to by\u0107 r\u00f3wnie\u017c przypadek niewystarczaj\u0105cego uzupe\u0142niania p\u00f3\u0142ek. Chocia\u017c mo\u017cesz mie\u0107 produkty w magazynie, klienci nie widz\u0105 ich w strefie sprzeda\u017cy. Je\u015bli jest to problem w Twoim sklepie, zadbaj o to, aby Tw\u00f3j zesp\u00f3\u0142 dok\u0142adniej monitorowa\u0142 Twoje p\u00f3\u0142ki.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pomaga r\u00f3wnie\u017c <a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"noreferrer noopener\">przeprowadza\u0107 regularne inspekcje i audyty<\/a>. Listy kontrolne pomog\u0105 mened\u017cerom identyfikowa\u0107 i wykrywa\u0107 problemy z wykonaniem w sklepie, a skonfigurowanie czynno\u015bci do wykonania zapewni naprawienie wszelkich problem\u00f3w z uzupe\u0142nianiem zapas\u00f3w.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. D\u0142ugie kolejki i czas oczekiwania<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D\u0142ugie kolejki to kolejny wa\u017cny pow\u00f3d, dla kt\u00f3rego klienci wychodz\u0105 bez zakupu czegokolwiek. Wed\u0142ug ankiety przeprowadzonej przez <a href=\"https:\/\/waitwhile.com\/blog\/consumer-survey-waiting-in-line-2023\" target=\"_blank\" rel=\"noreferrer noopener\">Poczekaj chwile<\/a>, 36,3% konsument\u00f3w odejdzie, je\u015bli kolejka b\u0119dzie d\u0142u\u017csza ni\u017c 10 minut. Je\u015bli oczekiwanie trwa d\u0142u\u017cej ni\u017c 15 minut, warto\u015b\u0107 ta wzrasta do ponad 66%. Chwila <a href=\"https:\/\/www.irisys.net\/blog\/study-customers-walk-out-of-stores-abandon-purchases-when-lines-ar\" target=\"_blank\" rel=\"noreferrer noopener\">77%<\/a> kupuj\u0105cych rzadziej wraca do sklepu z d\u0142ugimi kolejkami.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/waitwhile.com\/blog\/consumer-survey-waiting-in-line-2023\" target=\"_blank\" rel=\"noreferrer noopener\">Poczekaj chwile <\/a>wykaza\u0142o r\u00f3wnie\u017c, \u017ce 40% klient\u00f3w, kt\u00f3rzy odejd\u0105, p\u00f3jdzie do konkurencji lub nawet zrezygnuje z zakup\u00f3w. Je\u015bli wi\u0119c wsp\u00f3\u0142czynnik konwersji w Twoim sklepie spada, pami\u0119taj o sprawdzeniu sposobu realizacji transakcji. Pami\u0119taj, \u017ce utrzymywanie klient\u00f3w w oczekiwaniu kosztuje Ci\u0119 sprzeda\u017c, kt\u00f3ra zamiast tego mo\u017ce trafi\u0107 do konkurencji.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"463\" data-attachment-id=\"5733\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/shutterstock_1240885453\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=1920%2C1269&amp;ssl=1\" data-orig-size=\"1920,1269\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"shutterstock_1240885453\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: Shutterstock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?fit=700%2C463&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/shutterstock_1240885453.jpg?resize=700%2C463&#038;ssl=1\" alt=\"\" class=\"wp-image-5733\"\/><figcaption class=\"wp-element-caption\">\u0179r\u00f3d\u0142o zdj\u0119cia: Shutterstock<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Jak to naprawi\u0107<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zacznij od przyjrzenia si\u0119 swoim danym detalicznym. Zidentyfikuj godziny szczytu swojego sklepu i upewnij si\u0119, \u017ce zawsze masz odpowiedni personel na pi\u0119trze, aby zaspokoi\u0107 potrzeby klient\u00f3w. Niedob\u00f3r personelu prowadzi do mniejszej liczby pracownik\u00f3w przy kasie, co mo\u017ce wyd\u0142u\u017cy\u0107 czas oczekiwania.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">W niekt\u00f3rych przypadkach brak wystarczaj\u0105cej liczby cz\u0142onk\u00f3w zespo\u0142u mo\u017ce zmusi\u0107 pracownik\u00f3w do wielozadaniowo\u015bci, w kt\u00f3rej musz\u0105 dba\u0107 o potrzeby wielu klient\u00f3w naraz, co prowadzi do pogorszenia do\u015bwiadcze\u0144 zakupowych.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zapytany o g\u0142\u00f3wny pow\u00f3d, dla kt\u00f3rego wyszed\u0142 ze sklepu detalicznego, <a href=\"https:\/\/www.linkedin.com\/in\/rj-mahlie-b3b304163\/\" target=\"_blank\" rel=\"noreferrer noopener\">RJ Mahlie<\/a>, dyrektor ds. sprzeda\u017cy w Mobilia Consulting, odpowiedzia\u0142 \u201eczekam na serwis\u201d.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Kontynuuje: \u201eRejestr nie mo\u017cna pozostawi\u0107 bez opieki. Czuj\u0119 si\u0119 bardzo sfrustrowany w ka\u017cdym sklepie detalicznym, gdy osoba, kt\u00f3ra znajdowa\u0142a si\u0119 w pobli\u017cu kasy, wysz\u0142a, aby pom\u00f3c konsumentowi, zostawiaj\u0105c wszystkich w oczekiwaniu na pieni\u0105dze dla firmy\u201d.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Jako sprzedawca mo\u017cesz temu zapobiec, upewniaj\u0105c si\u0119, \u017ce Twoje sklepy maj\u0105 zdrowy stosunek liczby pracownik\u00f3w do klient\u00f3w.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teraz, je\u015bli masz ju\u017c du\u017c\u0105 liczb\u0119 pracownik\u00f3w w sklepie, ale nadal czekasz na klient\u00f3w, mo\u017cesz mie\u0107 problemy z technologi\u0105. Czy Twoje kasy fiskalne s\u0105 powolne i niezgrabne? Nie masz wystarczaj\u0105cej liczby urz\u0105dze\u0144, aby wywo\u0142a\u0107 sprzeda\u017c?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli tak, by\u0107 mo\u017ce nadszed\u0142 czas, aby zainwestowa\u0107 w nowy system punkt\u00f3w sprzeda\u017cy. Wyposa\u017c sw\u00f3j zesp\u00f3\u0142 w szybkie i eleganckie rozwi\u0105zanie POS, kt\u00f3re pozwala kasjerom obs\u0142ugiwa\u0107 transakcje za pomoc\u0105 zaledwie kilku klikni\u0119\u0107. Systemy iPad POS mog\u0105 si\u0119 r\u00f3wnie\u017c przyda\u0107 w prze\u0142amywaniu d\u0142ugich kolejek i umo\u017cliwiaj\u0105 sprzeda\u017c w dowolnym miejscu w sklepie.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"66101\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/demo-bindyego\/giant_retail_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_retail_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-66101\" style=\"width:644px;height:auto\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_retail_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">3. S\u0142aba obs\u0142uga klienta<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cytowane wcze\u015bniej badanie iVend Retail wykaza\u0142o, \u017ce 39,11 TP3T klient\u00f3w wychodzi ze sklepu z powodu z\u0142ej obs\u0142ugi klienta. Chwila <a href=\"https:\/\/khoros.com\/blog\/must-know-customer-service-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">65%<\/a> klient\u00f3w, kt\u00f3rzy mieli z\u0142e do\u015bwiadczenia, wsp\u00f3lnie zmienia mark\u0119. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potwierdzi\u0142y to r\u00f3wnie\u017c anegdotyczne sonda\u017ce.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201eOczekuj\u0119 uznania, kiedy wejd\u0119 do ma\u0142ego i \u015bredniego sprzedawcy\u201d, komentuje <a href=\"https:\/\/www.linkedin.com\/in\/connie-barra-0b339523\/\" target=\"_blank\" rel=\"noreferrer noopener\">Connie Barra<\/a>, kierownik sklepu w Bath &amp; Body Works. \u201eNie potrzebuj\u0119 kogo\u015b, kto by si\u0119 do mnie przymila\u0142, ale uznanie mojej obecno\u015bci jest wa\u017cne. Wszed\u0142em z zamiarem zakupu i wyszed\u0142em bez niczego po rozejrzeniu si\u0119 bez kontaktu wzrokowego lub kiwni\u0119cia g\u0142ow\u0105.<\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63505\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/audyty-detaliczne-ostateczny-przewodnik\/perfection-brand-standards-green\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"perfection-brand-standards-green\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63505\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/perfection-brand-standards-green.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><figcaption class=\"wp-element-caption\">\u0179r\u00f3d\u0142o zdj\u0119cia: Shutterstock<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Problemy z obs\u0142ug\u0105 klienta mog\u0105 r\u00f3wnie\u017c objawia\u0107 si\u0119 s\u0142ab\u0105 znajomo\u015bci\u0105 produktu lub brakiem personalizacji zakup\u00f3w.&nbsp;<a href=\"https:\/\/www.helpscout.com\/75-customer-service-facts-quotes-statistics\/\">27%<\/a> klient\u00f3w twierdzi, \u017ce nieefektywna obs\u0142uga jest ich najwi\u0119ksz\u0105 frustracj\u0105 zwi\u0105zan\u0105 z obs\u0142ug\u0105 klienta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.timetrade.com\/about\/news-events\/news-item\/reality-check-for-retailers-nearly-90-percent-of-shoppers-who-cant-find-the-help-they-need-are-leaving-stores-empty-handed\/\" target=\"_blank\" rel=\"noreferrer noopener\">Badanie przeprowadzone przez TimeTrade<\/a> odkryli, \u017ce gdy kupuj\u0105cy nie s\u0105 pewni, co kupi\u0107, 90% b\u0119dzie nadal dokonywa\u0107 zakup\u00f3w, je\u015bli otrzymaj\u0105 potrzebn\u0105 pomoc, a 86% kupi wi\u0119cej ni\u017c oczekiwano.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201eDetali\u015bci maj\u0105 ogromn\u0105 szans\u0119 na przekszta\u0142cenie 90 procent kupuj\u0105cych wychodz\u0105cych dzisiaj z pustymi r\u0119kami w klient\u00f3w, kt\u00f3rzy nigdy nie robiliby zakup\u00f3w nigdzie indziej\u201d, m\u00f3wi Gary Ambrosino, prezes TimeTrade. \u201eKlucz: Zapewnienie klientom indywidualnej uwagi, kt\u00f3rej potrzebuj\u0105, wtedy, gdy jej najbardziej potrzebuj\u0105\u201d.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Niestety, je\u015bli chodzi o obs\u0142ug\u0119 klienta, wyniki wielu detalist\u00f3w pozostaj\u0105 poni\u017cej standard\u00f3w.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak to naprawi\u0107<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/blog.bindy.com\/pl\/jakie-sa-standardy-marki\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ustal standardy<\/a> o tym, jak wsp\u00f3\u0142pracownicy powinni traktowa\u0107 klient\u00f3w w Twoim sklepie i dopilnowa\u0107, aby cz\u0142onkowie Twojego zespo\u0142u spe\u0142niali te oczekiwania.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli to konieczne, popro\u015b swoich wsp\u00f3\u0142pracownik\u00f3w o przej\u015bcie szkolenia z obs\u0142ugi klienta. Id\u0105c t\u0105 drog\u0105, wykorzystaj kombinacj\u0119 metod, aby edukowa\u0107 cz\u0142onk\u00f3w zespo\u0142u. Mo\u017cesz na przyk\u0142ad dostarczy\u0107 pisemne i wideo materia\u0142y edukacyjne, a nast\u0119pnie uzupe\u0142ni\u0107 je sesjami odgrywania r\u00f3l.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Przyci\u0105gaj\u0105c nowych ludzi, warto wsp\u00f3\u0142pracowa\u0107 z do\u015bwiadczonymi pracownikami, kt\u00f3rych b\u0119d\u0105 mogli \u015bledzi\u0107 w sklepie, aby mogli dowiedzie\u0107 si\u0119, jak wygl\u0105da \u015bwietna obs\u0142uga klienta w pracy.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"32227\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/shutterstock_554327629\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shutterstock_554327629\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: ShutterStock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629-1024x683.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-32227\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=2000%2C1333&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/06\/shutterstock_554327629.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">\u0179r\u00f3d\u0142o zdj\u0119cia: ShutterStock<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">4. Niesp\u00f3jne do\u015bwiadczenia w r\u00f3\u017cnych kana\u0142ach<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nale\u017cy pami\u0119ta\u0107, \u017ce na dzisiejsze zakupy w sklepie du\u017cy wp\u0142yw maj\u0105 inne kana\u0142y sprzeda\u017cy, w tym e-commerce, urz\u0105dzenia mobilne i media spo\u0142eczno\u015bciowe. W zwi\u0105zku z tym konsumenci s\u0105 bardzo wra\u017cliwi na niesp\u00f3jno\u015bci mi\u0119dzy r\u00f3\u017cnymi kana\u0142ami. Dotyczy to zw\u0142aszcza cen i dost\u0119pno\u015bci produkt\u00f3w.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zapytana, dlaczego rezygnuje z zakup\u00f3w w sklepie, <a href=\"https:\/\/www.linkedin.com\/in\/kbrunone\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kendall Brunone<\/a>, kierownik sklepu w firmie Michael Kors, odpowiedzia\u0142 \u201eNiew\u0142a\u015bciwie oznakowane przedmioty\u201d.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201eKiedy tworz\u0119 list\u0119 w aplikacji sprzedawcy i jest ona ta\u0144sza w moim zasobach online ni\u017c to, co le\u017cy na p\u00f3\u0142ce\u2026 wol\u0119 klikn\u0105\u0107, aby kupi\u0107 i przejecha\u0107 w drodze do domu, aby j\u0105 odebra\u0107\u201d.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/robertjones-at-cloudproit\/\" target=\"_blank\" rel=\"noreferrer noopener\">Robert M. Jones<\/a>, wsp\u00f3lnik zajmuj\u0105cy si\u0119 merchandisingiem w Home Depot, ma podobne obawy. \u201eSta\u0142a dost\u0119pno\u015b\u0107 produkt\u00f3w oznacza wielokrotne podr\u00f3\u017ce. Je\u015bli to, co kiedy\u015b by\u0142o na p\u00f3\u0142ce, jest teraz dost\u0119pne tylko w Internecie, to nie ma sensu mie\u0107 lokalizacji z ceg\u0142y i zaprawy\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"62856\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/5-bledow-w-merchandisingu-detalicznym-ktore-niszcza-twoja-sprzedaz\/bindy-statment-linkedin-single-image-ad-1200-x-627-2-copie\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?fit=1201%2C628&amp;ssl=1\" data-orig-size=\"1201,628\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Statment Linkedin &amp;#8211; Single Image Ad &amp;#8211; 1200 x 627 &amp;#8211; 2 copie\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-62856\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?resize=768%2C402&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?resize=765%2C400&amp;ssl=1 765w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/Bindy-Statment-Linkedin-Single-Image-Ad-1200-x-627-2-copie.png?w=1201&amp;ssl=1 1201w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Jak to naprawi\u0107<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli jeste\u015b obecny na wielu kana\u0142ach, postaw sp\u00f3jno\u015b\u0107 na pierwszym miejscu. Zwr\u00f3\u0107 szczeg\u00f3ln\u0105 uwag\u0119 na takie kwestie, jak ceny, i upewnij si\u0119, \u017ce promujesz te same ceny na ca\u0142ym \u015bwiecie.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je\u015bli prowadzisz promocj\u0119, najlepiej umo\u017cliwi\u0107 klientom korzystanie ze zni\u017cek w wielu kana\u0142ach, chyba \u017ce masz bardzo dobry pow\u00f3d, aby uruchomi\u0107 ofert\u0119 wy\u0142\u0105czn\u0105 dla danego kana\u0142u (np. specjalne wydarzenie w sklepie).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kolejn\u0105 przydatn\u0105 wskaz\u00f3wk\u0105 dotycz\u0105c\u0105 utrzymania sp\u00f3jno\u015bci w wielu kana\u0142ach jest wykorzystanie \u015bci\u015ble zintegrowanej platformy do prowadzenia dzia\u0142alno\u015bci detalicznej. Gdy Twoje kana\u0142y fizyczne i cyfrowe s\u0105 po\u0142\u0105czone, znacznie \u0142atwiej jest zsynchronizowa\u0107 szczeg\u00f3\u0142y produkt\u00f3w i ceny na ca\u0142ym \u015bwiecie, co oznacza, \u017ce nie musisz radzi\u0107 sobie z niesp\u00f3jno\u015bciami podczas zakup\u00f3w.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. S\u0142abe \u015brodowisko sklepu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Og\u00f3lny wygl\u0105d i styl Twojego sklepu mo\u017ce podj\u0105\u0107 lub z\u0142ama\u0107 decyzj\u0119 klienta o zakupie. Je\u015bli kupuj\u0105cy przyjdzie i po prostu nie po\u0142\u0105czy si\u0119 z Twoim sklepem, prawdopodobnie wr\u00f3ci.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"505\" data-attachment-id=\"5514\" data-permalink=\"https:\/\/blog.bindy.com\/pl\/shutterstock_18704263\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_18704263.jpg?fit=1875%2C1354&amp;ssl=1\" data-orig-size=\"1875,1354\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"shutterstock_18704263\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Photo credit: Shutterstock&lt;\/p&gt;\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_18704263.jpg?fit=700%2C505&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/01\/shutterstock_18704263.jpg?resize=700%2C505&#038;ssl=1\" alt=\"\" class=\"wp-image-5514\"\/><figcaption class=\"wp-element-caption\">\u0179r\u00f3d\u0142o zdj\u0119cia: Shutterstock<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Powod\u00f3w, dla kt\u00f3rych klienci decyduj\u0105 si\u0119 odej\u015b\u0107, jest wiele. Mo\u017ce wy\u015bwietlacze wygl\u0105da\u0142y. Muzyka by\u0142a za g\u0142o\u015bna. Wsp\u00f3\u0142pracownik nie by\u0142 powi\u0105zany. Twoim zadaniem jako sprzedawcy jest ustalenie, dlaczego Twoje inicjatywy nie s\u0105 rezonuj\u0105ce, a nast\u0119pnie odpowiednie dostosowanie.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak to naprawi\u0107<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dowiedz si\u0119, kto jest Twoim idealnym klientem i zaprojektuj sw\u00f3j sklep dla tej konkretnej osoby. Jednym z najlepszych sposob\u00f3w na to, aby Tw\u00f3j sklep wzbudza\u0142 rezonans, jest sprawienie, by by\u0142 on powi\u0105zany z kupuj\u0105cymi, do kt\u00f3rych chcesz dotrze\u0107.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pami\u0119taj stare powiedzenie: \u201enadzieja nie jest strategi\u0105 zarz\u0105dzania\u201d. Nie miej wi\u0119c tylko nadziei, \u017ce w Twoich sklepach b\u0119dzie panowa\u0107 \u015brodowisko sprzyjaj\u0105ce wy\u017cszej sprzeda\u017cy,&nbsp;<a href=\"https:\/\/blog.bindy.com\/pl\/przeplyw-pracy-bindy\/\" target=\"_blank\" rel=\"noreferrer noopener\">regularnie je sprawdza\u0107<\/a>&nbsp;oraz&nbsp;<a href=\"https:\/\/blog.bindy.com\/pl\/potezny-plan-dzialania\/\" target=\"_blank\" rel=\"noreferrer noopener\">przypisz dzia\u0142ania naprawcze<\/a>&nbsp;gdy zostan\u0105 znalezione problemy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na przyk\u0142ad, je\u015bli Twoimi docelowymi klientami s\u0105 millenialsi, kt\u00f3rzy lubi\u0105 jog\u0119, obsad\u017a sw\u00f3j sklep wsp\u00f3\u0142pracownikami, kt\u00f3rzy uosabiaj\u0105 t\u0119 osob\u0119. Pomaga r\u00f3wnie\u017c inwestowa\u0107 w ekspozycje i materia\u0142y, kt\u00f3re pokazuj\u0105, jak wygl\u0105daj\u0105 prawdziwi klienci. Wsp\u00f3\u0142cze\u015bni kupuj\u0105cy przeszli do ultra-polerowanych i przerobionych Photoshopem modeli, a wielu klient\u00f3w szuka autentyczno\u015bci. Je\u015bli Tw\u00f3j sklep to zapewni, ludzie b\u0119d\u0105 bardziej sk\u0142onni do pozostania i kupowania od Ciebie.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ostatnie s\u0142owa<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Konwertowanie klient\u00f3w wymaga wielotorowej strategii. Opr\u00f3cz utrzymywania zapas\u00f3w w ryzach, musisz upewni\u0107 si\u0119, \u017ce Twoi wsp\u00f3\u0142pracownicy s\u0105 na szczycie swoich mo\u017cliwo\u015bci i \u017ce stworzy\u0142e\u015b \u015brodowisko sklepowe, kt\u00f3re nap\u0119dza sprzeda\u017c.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Chocia\u017c dane bran\u017cowe pokazuj\u0105, \u017ce ruch pieszy w handlu detalicznym wzr\u00f3s\u0142 w tym roku o 4,81 TP3T, nadal jest wiele do zrobienia. Dlatego wa\u017cniejsze ni\u017c kiedykolwiek jest skupienie si\u0119 na konwersjach klient\u00f3w w sklepie. W ko\u0144cu przyci\u0105gni\u0119cie klient\u00f3w do Twojego sklepu jest ju\u017c wystarczaj\u0105cym wyzwaniem; ostatni\u0105 rzecz\u0105, jakiej chcesz, jest to, aby klienci\u2026 <a href=\"https:\/\/blog.bindy.com\/pl\/5-powodow-dla-ktorych-ludzie-opuszczaja-twoje-sklepy-bez-kupowania-czegokolwiek-i-jak-to-naprawic\/\" class=\"more-link\">Czytaj dalej <span class=\"screen-reader-text\">5 powod\u00f3w, dla kt\u00f3rych ludzie opuszczaj\u0105 Twoje sklepy bez kupowania czegokolwiek (i jak to naprawi\u0107)<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":10231,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[431564],"tags":[677173911,677173893],"class_list":["post-14593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-foot-traffic","tag-retail-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Reasons People Leave Your Stores Without Buying Anything (and How to Fix it)<\/title>\n<meta name=\"description\" content=\"Attracting shoppers to your store is challenging enough as is it; 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