{"id":60277,"date":"2023-05-31T15:05:25","date_gmt":"2023-05-31T19:05:25","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60277"},"modified":"2025-09-05T08:39:43","modified_gmt":"2025-09-05T12:39:43","slug":"belangrijkste-redenen-waarom-mensen-negatieve-restaurantrecensies-achterlaten-en-hoe-je-ze-kunt-oplossen","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/nl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/","title":{"rendered":"Belangrijkste redenen waarom mensen negatieve restaurantrecensies achterlaten (en hoe ze te verhelpen)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Online beoordelingen maken een enorm verschil in waar mensen tegenwoordig kiezen om te eten. <a href=\"https:\/\/bloomintelligence.com\/blog\/how-restaurant-ratings-reviews-affect-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">90% van diners<\/a> onderzoek restaurants online voordat u een plek kiest om te eten. 33% eet niet op een plek met minder dan vier sterren.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uiteindelijk betekent dit dat negatieve recensies een grote impact hebben op een restaurant. Naast het verminderen van uw voetverkeer en onmiddellijke winstgevendheid, kunnen ze ook:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Verminder uw zichtbaarheid online.<\/strong> Beoordelingsplatforms en zoekmachines houden rekening met door gebruikers gegenereerde inhoud, inclusief beoordelingen, bij het rangschikken van bedrijven. Als uw rankings slecht zijn, verschijnt u onderaan de zoekopdrachten \u2013 of mogelijk helemaal niet.<\/li>\n\n\n\n<li><strong>Het vertrouwen bij huidige klanten uithollen,<\/strong> waardoor je je loyale basis verliest.<\/li>\n\n\n\n<li><strong>Schaad je reputatie<\/strong>, waardoor u dingen ervaart als personeelsverloop en problemen met het aannemen van groot talent.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Wat te doen als je een slechte beoordeling krijgt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Slechte beoordelingen overkomen zelfs de meest ongelooflijke etablissementen. Het beste wat je kunt doen is het aanpakken. Op online beoordelingsplatforms zoals Yelp kan de eigenaar of manager doorgaans openbaar reageren. Dit is uw kans om niet alleen te verhelpen wat er mis is gegaan voor de klant die de beoordeling heeft achtergelaten, maar ook om aan potenti\u00eble klanten te laten zien hoeveel moeite en zorg u zult steken in <em>hun<\/em> ervaring.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enkele praktische tips voor het reageren op slechte recensies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Blijf professioneel. Zorg voor een doordachte en beleefde reactie.<\/li>\n\n\n\n<li>Reageer snel zodat u het probleem tijdig kunt oplossen.<\/li>\n\n\n\n<li>Begin uw reactie met het uiten van dankbaarheid voor de feedback van de klant. Het toont een groeimindset en de bereidheid om moeite te doen voor de klantervaring.<\/li>\n\n\n\n<li>Erken het specifieke probleem dat in de beoordeling aan de orde is gesteld en verontschuldig u voor eventuele negatieve ervaringen die de klant heeft gehad. Toon empathie en begrip voor hun zorgen.<\/li>\n\n\n\n<li>Neem het gesprek offline zodat u uw oplossing priv\u00e9 kunt bieden.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Een perfect voorbeeld van een goede reactie die al het bovenstaande aanpakt, komt van <a href=\"https:\/\/www.yelp.com\/biz\/founding-farmers-washington-washington-3\" target=\"_blank\" rel=\"noreferrer noopener\">Bretagne bij Founding Farmer&#039;s<\/a> in gelijkstroom. Even kijken:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"216\" data-attachment-id=\"60281\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/image-1-4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=1600%2C493&amp;ssl=1\" data-orig-size=\"1600,493\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?fit=700%2C216&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&#038;ssl=1\" alt=\"\" class=\"wp-image-60281\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1024%2C316&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=768%2C237&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1536%2C473&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1200%2C370&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=700%2C216&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?resize=1298%2C400&amp;ssl=1 1298w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/image-1.png?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Redenen waarom dineergasten negatieve beoordelingen achterlaten en hoe ze kunnen worden voorkomen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Het is natuurlijk beter om te voorkomen dat je in de eerste plaats slechte recensies krijgt. Om dit te doen, moet u de verschillende factoren begrijpen die een rol spelen bij een restaurantrecensie, zodat u die punten in uw restaurant kunt verbeteren.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Slechte service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">De kwaliteit van de service die uw personeel biedt, is een echte make-or-break voor een restaurant. Veel voorkomende klachten over service zijn onder andere:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trage bediening<\/li>\n\n\n\n<li>Onbeleefd personeel<\/li>\n\n\n\n<li>Fouten in bestellingen<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63402\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/hotel-lobby-and-common-areas-checklist\/hospitality-fairy-blue\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"hospitality-fairy-blue\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63402\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/hospitality-fairy-blue.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">De beste manier om slechte service in uw restaurant te voorkomen, is door alle personeelsleden, inclusief servers, hosts en keukenpersoneel, een uitgebreide training te geven over de beste praktijken op het gebied van klantenservice en <a href=\"https:\/\/blog.bindy.com\/nl\/wat-zijn-merknormen\/\" target=\"_blank\" rel=\"noreferrer noopener\">merknormen<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hoewel training essentieel is, garandeert training alleen niet dat de merknormen worden nageleefd. Het personeel kan worden opgeleid, de quiz beantwoorden en slagen voor de test, maar passen ze hun geleerde vaardigheden toe waar het ertoe doet, waardoor de gastervaring wordt verbeterd? Zorg er dus voor dat jij dat ook bent <a href=\"https:\/\/blog.bindy.com\/nl\/hoe-het-merk-te-beschermen-met-sitebezoeken\/\" target=\"_blank\" rel=\"noreferrer noopener\">bescherm het merk met sitebezoeken<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ten slotte is het stroomlijnen van uw processen ook van cruciaal belang om uw personeel in staat te stellen goede service te verlenen. Het personeel kan niet helpen met trage service als de fout bij de processen ligt. Optimaliseer de restaurantactiviteiten om een vlotte en effici\u00ebnte service te garanderen. Minimaliseer wachttijden, stroomlijn de processen voor het opnemen van bestellingen en het bezorgen van eten, en zorg ervoor dat de medewerkers goed geco\u00f6rdineerd zijn om vertragingen of fouten te voorkomen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kwaliteit van eten<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Als mensen uit eten gaan, doen ze dat voor het eten. En hoewel smaak zeker de belangrijkste factor is in wat klanten van uw eten vinden, zijn presentatie en versheid van ingredi\u00ebnten ook erg belangrijk.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"65939\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/giant_restaurant_800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=800%2C800&amp;ssl=1\" data-orig-size=\"800,800\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"giant_restaurant_800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&#038;ssl=1\" alt=\"\" class=\"wp-image-65939\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/08\/giant_restaurant_800.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Gelukkig kun je ook veel doen om ervoor te zorgen dat je eten over de hele linie van topkwaliteit is. Hier zijn enkele strategie\u00ebn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Koop ingredi\u00ebnten bij gerenommeerde leveranciers of voorkeursleveranciers om er zeker van te zijn dat ze aan uw normen voldoen.&nbsp;<\/li>\n\n\n\n<li>Voer strenge kwaliteitscontroleprocessen door op zowel de ingredi\u00ebnten die de keuken binnenkomen als de uiteindelijke gerechten die de keuken verlaten, om te voldoen aan de vastgestelde normen.&nbsp;<\/li>\n\n\n\n<li>Evalueer voortdurend de prestaties van menu-items. Besteed aandacht aan feedback van klanten en populariteit. Verwijder of wijzig gerechten die niet goed presteren.<\/li>\n\n\n\n<li>Stimuleer een cultuur van continue verbetering in de keuken. Moedig het personeel aan om idee\u00ebn uit te wisselen, te experimenteren met nieuwe smaken en kooktechnieken te verfijnen.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63987\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/dirty_bread-b\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Bread-b\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63987\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Bread-b.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Sfeer&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">De sfeer van uw restaurant is van cruciaal belang voor de ervaring die gasten hebben. Een slecht verlichte, ondergemeubileerde ruimte kan het beste eten ter wereld hebben, maar zal nog steeds onaangenaam zijn voor gasten.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" data-attachment-id=\"60286\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/emptyglassesinrestaurant-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;Shutterstock&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;Copyright (c) 2011 Shutterstock.  No use without permission.&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Empty,Glasses,In,Restaurant&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Empty,Glasses,In,Restaurant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?fit=700%2C467&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&#038;ssl=1\" alt=\"\" class=\"wp-image-60286\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2048%2C1366&amp;ssl=1 2048w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=700%2C467&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=2000%2C1334&amp;ssl=1 2000w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=900%2C600&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_87420914.jpg?w=1400&amp;ssl=1 1400w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Om een sfeer te cre\u00ebren die aangenaam is voor gasten en uitstekende beoordelingen oplevert, moet u een duidelijk concept voor het restaurant ontwikkelen dat aansluit bij de gewenste eetervaring. Om dit concept volledig uit te werken, moet u:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Besteed aandacht aan verlichtingskeuzes, aangezien dit de sfeer aanzienlijk be\u00efnvloedt. Gebruik een combinatie van natuurlijke en kunstmatige verlichting om een warme en comfortabele omgeving te cre\u00ebren. Gedempte verlichting kan een gezellige sfeer cre\u00ebren voor een intiem diner, terwijl fellere verlichting geschikter kan zijn voor informele of gezinsgerichte omgevingen.<\/li>\n\n\n\n<li>Selecteer geschikte achtergrondmuziek die de algehele sfeer aanvult en de eetervaring verbetert.<\/li>\n\n\n\n<li>Investeer in comfortabele zitopties die aan verschillende behoeften voldoen, zoals stoelen met kussens of zitjes. Houd rekening met de afstand tussen tafels om klanten privacy en voldoende bewegingsruimte te bieden.<\/li>\n\n\n\n<li>Handhaaf een hoge standaard van netheid in het hele restaurant. Reinig regelmatig het eetgedeelte, inclusief tafels, stoelen, vloeren en toiletten.&nbsp;<\/li>\n\n\n\n<li>Zorg ervoor dat de temperatuur in het restaurant comfortabel is voor de gasten. Er moeten goede systemen aanwezig zijn om een aangename omgeving te cre\u00ebren, ongeacht het weer buiten.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Deze tips zijn zowel van toepassing op buitenruimtes als binnen, inclusief de temperatuur. Buitenruimtes moeten worden uitgerust met ventilatoren, schaduw en verwarmingselementen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Het inpakken<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De beste manier om slechte beoordelingen te voorkomen, is uiteindelijk om veel om je klantervaring te geven. Als u wilt dat uw gasten een geweldige maaltijd hebben, komt uw zorg over in het eten, de service en de omgeving.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"56953\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/bindy-banner-ads-with-iph13_linkedin-1-copie-16-800\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=800%2C418&amp;ssl=1\" data-orig-size=\"800,418\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Bindy-Banner ads with Iph13_LinkedIn &amp;#8211; 1 copie 16-800\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-56953\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-16-800.png?resize=766%2C400&amp;ssl=1 766w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Hopelijk helpen de bovenstaande tips jou en je team bij het implementeren van processen en best practices die 5-sterrenbeoordelingen opleveren. Voor de beste resultaten moet u uw restaurantactiviteiten regelmatig controleren en beoordelen om er zeker van te zijn dat uw procedures naar de letter worden gevolgd.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gebruik Bindy&#039;s <a href=\"https:\/\/bindy.com\/industries\/restaurant\/\" target=\"_blank\" rel=\"noreferrer noopener\">audit- en inspectiesoftware voor restaurants<\/a> om uw bedrijf in topvorm te houden. Bindy stelt u in staat om alles te inspecteren en te valideren voor en achter het huis, voedselbereiding, klantenservice en meer, om ervoor te zorgen dat alle teams en locaties voldoen aan uw merknormen.&nbsp;<a href=\"https:\/\/bindy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Meer informatie over Bindy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Over de auteur:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"193\" data-attachment-id=\"11488\" data-permalink=\"https:\/\/blog.bindy.com\/nl\/francesanicasio-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" data-orig-size=\"193,193\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"francesanicasio\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?fit=193%2C193&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=193%2C193&amp;ssl=1\" alt=\"\" class=\"wp-image-11488\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?w=193&amp;ssl=1 193w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/09\/francesanicasio.jpeg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 193px) 100vw, 193px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.francescanicasio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Francesca Nicasio<\/a>&nbsp;is retailexpert, B2B-contentstrateeg en LinkedIn TopVoice. Ze schrijft over trends, tips en best practices waarmee retailers hun omzet kunnen verhogen en klanten beter kunnen bedienen. <\/p>","protected":false},"excerpt":{"rendered":"<p>Online recensies maken een enorm verschil in waar mensen tegenwoordig kiezen om te eten. 90% van de dineergasten doet online onderzoek naar restaurants voordat ze een eetgelegenheid kiezen. 33% eet niet op een plek die minder dan vier sterren heeft. Uiteindelijk betekent dit dat negatieve recensies een grote impact hebben op een restaurant. Naast het verminderen\u2026 <a href=\"https:\/\/blog.bindy.com\/nl\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\/\" class=\"more-link\">Lees verder <span class=\"screen-reader-text\">Belangrijkste redenen waarom mensen negatieve restaurantrecensies achterlaten (en hoe ze te verhelpen)<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[319730,677174005],"tags":[677174253,30205,38336434,677174193],"class_list":["post-60277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qsr","category-how-to","tag-dining-experience","tag-food-service","tag-food-service-compliance","tag-restaurants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)<\/title>\n<meta name=\"description\" content=\"90% of diners research restaurants online before choosing a place to eat. These are some reasons people leave negative restaurant reviews.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/nl\/belangrijkste-redenen-waarom-mensen-negatieve-restaurantrecensies-achterlaten-en-hoe-je-ze-kunt-oplossen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\" \/>\n<meta property=\"og:description\" content=\"90% of diners research restaurants online before choosing a place to eat. These are some reasons people leave negative restaurant reviews.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.bindy.com\/nl\/belangrijkste-redenen-waarom-mensen-negatieve-restaurantrecensies-achterlaten-en-hoe-je-ze-kunt-oplossen\/\" \/>\n<meta property=\"og:site_name\" content=\"Audits, Tasks and Communication\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bindyhq\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-31T19:05:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T12:39:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.bindy.com\/wp-content\/uploads\/2023\/05\/shutterstock_1125853544-2.jpg?_t=1757075983\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bindy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bindyhq\" \/>\n<meta name=\"twitter:site\" content=\"@bindyhq\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\"},\"author\":{\"name\":\"Bindy\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#\\\/schema\\\/person\\\/d5e8de9f43631f43e8ad334d7d28c52f\"},\"headline\":\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\",\"datePublished\":\"2023-05-31T19:05:25+00:00\",\"dateModified\":\"2025-09-05T12:39:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\"},\"wordCount\":1118,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1\",\"keywords\":[\"dining experience\",\"food service\",\"food service compliance\",\"restaurants\"],\"articleSection\":[\"\ud83c\udf54 Food Service and Restaurants\",\"\ud83d\udcd6 How-to guides\"],\"inLanguage\":\"nl-BE\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\",\"url\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/\",\"name\":\"Top Reasons People Leave Negative Restaurant Reviews (and How to Fix Them)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.bindy.com\\\/top-reasons-people-leave-negative-restaurant-reviews-and-how-to-fix-them\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/blog.bindy.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1125853544-2.jpg?fit=1920%2C1440&ssl=1\",\"datePublished\":\"2023-05-31T19:05:25+00:00\",\"dateModified\":\"2025-09-05T12:39:43+00:00\",\"description\":\"90% of diners research restaurants online before choosing a place to eat. 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Alleen al dit jaar zullen de retourzendingen...","rel":"","context":"In &quot;\ud83d\udcd6 How-to guides&quot;","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/nl\/category\/how-to\/"},"img":{"alt_text":"reduce returns in retail stores","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2020\/07\/shutterstock_1521597296.jpg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/posts\/60277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/users\/6370623"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/comments?post=60277"}],"version-history":[{"count":21,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/posts\/60277\/revisions"}],"predecessor-version":[{"id":66309,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/posts\/60277\/revisions\/66309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/media\/60284"}],"wp:attachment":[{"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/media?parent=60277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/categories?post=60277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bindy.com\/nl\/wp-json\/wp\/v2\/tags?post=60277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}