{"id":558,"date":"2021-10-26T15:15:47","date_gmt":"2021-10-26T20:15:47","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=558"},"modified":"2024-08-30T08:13:30","modified_gmt":"2024-08-30T12:13:30","slug":"klachten-van-klanten-zijn-je-vriend-hoe-behandel-je-je-vrienden","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/nl\/customer-complaints-are-your-friend-how-do-you-treat-your-friends\/","title":{"rendered":"Klachten van klanten zijn je vriend. Hoe behandel je je vrienden?"},"content":{"rendered":"

Een vriend vertelt je wat je moet horen, maar wil dat niet altijd. Dit is de reden waarom klachten van klanten je vriend zijn. Laten we erin duiken.<\/p>\n\n\n\n

Luister naar degenen die spreken (velen niet)<\/h2>\n\n\n\n

Volgens onderzoek dient slechts 4% van de klanten een klacht in op de website of het callcenter van een bedrijf, maar 42%<\/a> van de klanten stopt met winkelen bij een merk na twee slechte ervaringen. Voor elke klacht kunt u gerust aannemen dat er 25 klanten hinder, teleurstelling of ergernis hebben ondervonden! <\/p>\n\n\n\n

Een vriend is iemand die je vertelt wanneer er iets mis is. Een klacht van een klant is die vriend.<\/p>\n\n\n

\n
\"Klantenervaring\"<\/a><\/figure>\n<\/div>\n\n\n

Grijp de kans om beter te worden<\/h2>\n\n\n\n

De klacht is niet het probleem, het is een teken en een kans. Het is een kans om te verbeteren, om uw personeel beter op te leiden, om uw producten en processen te auditen. Het is een kans om uw klanten beter van dienst te zijn. <\/p>\n\n\n\n

Een vriend is iemand die wil helpen. Een klacht is die vriend.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Het is hoe je ermee omgaat<\/h2>\n\n\n\n

Een klacht is vaak het eerste signaal van een onderliggend probleem. Winkeliers verliezen zelden klanten door klachten. Ze verliezen klanten als klachten niet of niet goed worden afgehandeld. Het afhandelen van een klacht van een klant verhoogt juist de klantloyaliteit.<\/p>\n\n\n\n

Een tevreden klant zal zijn tevredenheid waarschijnlijk delen met zijn vrienden en collega's. Als het goed wordt afgehandeld, wordt een klacht klantenloyaliteit en gratis 'virale' reclame. Als het slecht wordt afgehandeld, verandert een klacht in een verloren klant, verlies van inkomsten en een puinhoop van public relations. <\/p>\n\n\n\n

Een vriend is iemand die je uit de problemen wil houden. Een klacht is die vriend.<\/p>\n\n\n\n

\"Het<\/a><\/figure>\n\n\n\n

Een deel van het grote geheel<\/h2>\n\n\n\n

Een klacht maakt deel uit van het 360-gradenbeeld van winkelprestaties. Net als interne processen en KPI's zijn klachten van klanten onderdeel van de dienstverlening aan klanten. Op de weg naar succes zijn er af en toe hobbels. Accepteer ze, respecteer hun wijsheid zoals je het advies van een goede vriend zou respecteren.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Klachten van klanten zijn onze vrienden. Behandel ze goed.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Een vriend vertelt je wat je moet horen, maar niet altijd wilt horen. Daarom zijn klachten van klanten je vriend. Laten we erin duiken. Luister naar degenen die zich uitspreken (veel niet) Volgens onderzoek dient slechts 4% van de klanten een klacht in op de website of het callcenter van een bedrijf, maar 42% van de klanten zal \u2026 Lees verder Klachten van klanten zijn je vriend. Hoe behandel je je vrienden?<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":9997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[431564],"tags":[77735,50196275],"class_list":["post-558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-sales","tag-call-center","tag-customer-complaints-2"],"yoast_head":"\nCustomer Complaints are your Friend. 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