{"id":7588,"date":"2021-10-26T15:16:12","date_gmt":"2021-10-26T20:16:12","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=7588"},"modified":"2024-11-29T08:35:04","modified_gmt":"2024-11-29T13:35:04","slug":"%ea%b3%a0%ea%b0%9d-%ec%b0%b8%ec%97%ac-%eb%b0%a9%eb%b2%95","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/ko\/how-to-engage-with-your-customers\/","title":{"rendered":"\uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\uc18c\ub9e4\uc5c5\uccb4\ub294 \ud310\ub9e4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uace0 \uc2dc\uc7a5 \ubc0f \uccad\uc911\uacfc \uc5f0\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9c8\ub828\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \uc55e\uc744 \ub0b4\ub2e4\ubcf4\uba74, \ud310\ub9e4\ub97c \ub298\ub9ac\ub294 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec, \uc0c1\ud638 \uc791\uc6a9 \ubc0f \uad00\uc2ec\ubcf4\ub2e4 \ub354 \ub208\uc5d0 \ub744\ub294 \uac83\uc740 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc65c\uc694? \ucc38\uc5ec \uace0\uac1d\uc774 \ub300\ud45c\ud558\uae30 \ub54c\ubb38\uc5d0 <a href=\"https:\/\/www.clarabridge.com\/customer-experience-dictionary\/customer-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\">23%<\/a> \ud3c9\uade0\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \uc218\uc775\uc744 \uc5bb\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ucc38\uc5ec\ub97c \uac1c\uc120\ud558\ub294 \uae30\uc5c5\uc740 \uc885\uc885 \ub2e4\uc74c\uc744 \ud1b5\ud574 \uc0c1\ud5a5 \ud310\ub9e4 \uc218\uc775\uc774 \uc99d\uac00\ud558\ub294 \uac83\uc744 \uacbd\ud5d8\ud569\ub2c8\ub2e4. <a href=\"https:\/\/learn.smile.io\/blog\/what-is-customer-engagement-and-why-is-it-important\" target=\"_blank\" rel=\"noopener noreferrer\">13% ~ 51%<\/a> \uc8fc\ubb38 \ud06c\uae30\uac00 5%\uc5d0\uc11c 85%\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \uac04\ub2e8\ud788 \ub9d0\ud574\uc11c, \ucc38\uc5ec\ub3c4\uac00 \ub192\uc740 \uace0\uac1d\uc740 \ub354 \ub9ce\uc774 \uad6c\ub9e4\ud558\uace0 \ub354 \ub9ce\uc774 \uc9c0\ucd9c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8\ub807\ub2e4\uba74 \uc5b4\ub5bb\uac8c \uace0\uac1d \ucc38\uc5ec\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\uae4c? \uc544\ub798 \ud301\uc744 \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\uace0\uac1d \ucc38\uc5ec \ubc29\ubc95<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uacbd\uc7c1\uc774 \uce58\uc5f4\ud558\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc640 \uc18c\ub9e4\uc5c5\uccb4\uc5d0 \ub354 \ub9ce\uc740 \ucc38\uc5ec\ub97c \uc694\uad6c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ud55c \uc18c\ub9e4\uc810\uc5d0\uc11c \uc6d0\ud558\ub294 \uac83\uc744 \uc5bb\uc9c0 \ubabb\ud558\uba74 \ub2e4\ub978 \uc18c\ub9e4\uc810\uc73c\ub85c \uc774\ub3d9\ud569\ub2c8\ub2e4. \uc18c\ub9e4\uc5c5\uccb4\ub294 \ubb34\uc5c7\uc744 \uc2dd\ubcc4\ud574\uc57c <a href=\"https:\/\/blog.bindy.com\/ko\/%eb%b9%84%ec%a3%bc%ec%96%bc-%eb%a8%b8%ec%b2%9c%eb%8b%a4%ec%9d%b4%ec%a7%95%ec%9d%b4-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%ec%99%80-%ec%b0%b8%ec%97%ac%eb%a5%bc-%ea%b0%9c%ec%84%a0%ed%95%98\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uace0\uac1d \ucc38\uc5ec<\/a> \uae30\ud68c\ub294 \uace0\uac1d\uc758 \uad00\uc2ec\uc744 \uc0ac\ub85c\uc7a1\uace0 \uc720\uc9c0\ud558\ub294 \ub370 \uac00\uc7a5 \uc758\ubbf8\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub2e4\uc74c\uc740 3\uac00\uc9c0 \uc81c\uc548 \uc0ac\ud56d\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ubb3c\uac74\uc774 \uc544\ub2cc \uacbd\ud5d8\uc744 \ud310\ub2e4<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Forbes \uae30\uace0\uc790 Blake Morgan <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/12\/17\/5-predictions-for-customer-experience-in-2020\/#3c59254d2ec7\" target=\"_blank\" rel=\"noopener noreferrer\">\uc124\uba85\ud558\ub2e4<\/a>, &quot;\uacbd\ud5d8\uc801 \ucee8\uc149 \uc2a4\ud1a0\uc5b4 \uc0dd\uc131, \uace0\uac1d \uad50\uc721, \ucee4\ubba4\ub2c8\ud2f0\uc5d0\uc11c \uc88b\uc740 \uc77c\uc744 \ud558\ub294 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4 \uc81c\uacf5 \ub4f1&quot;\uc740 \ubaa8\ub450 \uace0\uac1d\uc758 \uad00\uc2ec\uc744 \ub04c \uc218 \uc788\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uace0\uc720\ud55c \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uc720\ud55c \uace0\uac1d \uc778\uad6c \ud1b5\uacc4\ub97c \uace0\ub824\ud55c \ub2e4\uc74c \uadf8\ub4e4\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uacbd\ud5d8\uc744 \uc2dd\ubcc4\ud558\uc2ed\uc2dc\uc624.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/industries\/\" target=\"_blank\" rel=\"attachment noopener wp-att-12794\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shoppers_works_here_800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-12794\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>\ub300\ud654\ud615 \ub9e4\uc7a5 \ub0b4 \uae30\ud68c \uc81c\uacf5<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d\uc758 \uad00\uc2ec\uc744 \ub04c\ub824\ub294 \uc18c\ub9e4\uc5c5\uccb4\ub294 \uc7ac\uace0 \uc774\uc678\uc758 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec\ub97c \ub192\uc77c \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc2dd\ubcc4\ud574\uc57c \ud569\ub2c8\ub2e4. \uc778\ud130\ub799\ud2f0\ube0c \uba38\ucc9c\ub2e4\uc774\uc9d5 \ub514\uc2a4\ud50c\ub808\uc774(\uc608: <a href=\"https:\/\/www.cosmeticsbusiness.com\/news\/article_page\/Sephora_introduces_AI-powered_digital_mirror_to_Spanish_flagship\/153247\" target=\"_blank\" rel=\"noopener noreferrer\">\uc138\ud3ec\ub77c<\/a>\uc758 \ub514\uc9c0\ud138 \ubbf8\ub7ec), \ub514\uc9c0\ud138 \uc0ac\uc774\ub2c8\uc9c0, \ub9e4\uc7a5 \ub0b4 \uc140\uce74 \uc2a4\ud14c\uc774\uc158 \ub9cc\ub4e4\uae30, \uc2e4\uc2b5 \ud559\uc2b5 \uacbd\ud5d8 \uc81c\uacf5 \ub4f1\uc744 \uc704\ud574 \ud310\ub9e4\uc790\ub294 \uace0\uac1d\uc774 \ucc38\uc5ec\ud558\uace0 \uc990\uac81\uac8c \uc9c0\ub0bc \uc218 \uc788\uae30\ub97c \uc6d0\ud55c\ub2e4\ub294 \uc810\uc744 \uae30\uc5b5\ud574\uc57c \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub9e4\uc7a5 \uc804\ub7b5\uc740 \uc774\uc5d0 \ubd80\ud569\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/5-reasons-people-leave-your-stores-without-buying-anything-and-how-to-fix-it\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ud3b8\ub9ac\ud55c \uc1fc\ud551 \uacbd\ud5d8 \uc81c\uacf5<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d\uc740 \uc1fc\ud551\ud558\ub294 \ub3d9\uc548 \uc990\uac70\uc6c0\uc744 \ub290\ub07c\ub294 \ub9cc\ud07c \ud3b8\uc548\ud568\ub3c4 \uc911\uc694\ud558\uac8c \uc0dd\uac01\ud569\ub2c8\ub2e4. \uac04\ub2e8\ud788 \ub9d0\ud574\uc11c, \uc774\uac83\uc740 \uc624\ub298\ub0a0\uc758 \uc815\ud1b5\ud55c \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc5d0 \ub9de\ub294 \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uacc4\uc0b0\ub300 \uc5c6\ub294 \uccb4\ud06c\uc544\uc6c3 \uc808\ucc28, \ud560\ubd80 \uc9c0\ubd88\uacfc \uac19\uc740 \uc0c8\ub85c\uc6b4 \uc9c0\ubd88 \uc635\uc158 \uc81c\uacf5, BOPIS\uac00 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud575\uc2ec \ud14c\uc774\ud06c \uc544\uc6c3\uc740 \uc774\uac83\uc774\u2026 <strong>\uc27d\uac8c \uc0dd\uac01\ud574<\/strong>. \uace0\uac1d \uad6c\ub9e4 \uacbd\ud5d8 \uc911 \uc5b4\ub290 \uc2dc\uc810\uc5d0\uc11c\ub4e0 \ub9c8\ucc30\uc774\ub098 \uc7a5\uc560\ubb3c\uc744 \ud53c\ud558\uc2ed\uc2dc\uc624.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\uc18c\ub9e4\uc5c5\uc740 \uc5ec\uc804\ud788 \uace0\uac1d \uc911\uc2ec\uc801\uc774\uace0 \uc778\uac04 \uc911\uc2ec\uc801\uc785\ub2c8\ub2e4. \ud56d\uc0c1 \uccad\uc911\uc774 \ub204\uad6c\uc774\uba70 \uac15\ud654\ub41c \ucc38\uc5ec \uae30\ud68c\ub97c \ud1b5\ud574 \uccad\uc911\uc744 \uac00\uc7a5 \uc798 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uace0\ub824\ud558\uc2ed\uc2dc\uc624.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\uc5f0\uac04 100\ub9cc \ub2ec\ub7ec\ub97c \ucc3d\ucd9c\ud558\ub4e0 1\uc5b5 \ub2ec\ub7ec \uc774\uc0c1\uc744 \ucc3d\ucd9c\ud558\ub4e0 \ud56d\uc0c1 \uc131\uc7a5\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uacfc\uac70 \ub9e4\uc7a5 \ub808\uc774\uc544\uc6c3\uacfc \ub2e4\ub978 \ub514\uc790\uc778\uc758 \uc0c8\ub85c\uc6b4 \ud50c\ub798\uadf8\uc2ed \uc2a4\ud1a0\uc5b4\ub97c \ucd5c\uadfc \ub274\uc695\uc5d0 \uacf5\uac1c\ud55c \uc804\uc124\uc801\uc778 \uc18c\ub9e4\uc5c5\uccb4 Nordstrom\uc744 \uc608\ub85c \ub4e4\uc5b4 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"583\" data-attachment-id=\"63989\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/dirty_clothes-o\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?fit=900%2C750&amp;ssl=1\" data-orig-size=\"900,750\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dirty_Clothes-o\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?fit=700%2C583&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=700%2C583&#038;ssl=1\" alt=\"\" class=\"wp-image-63989\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=768%2C640&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=14%2C12&amp;ssl=1 14w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=700%2C583&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2024\/09\/Dirty_Clothes-o.png?resize=480%2C400&amp;ssl=1 480w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Nordstrom\uc758 CEO\uc778 Erik Nordstrom\uc740 \uc9c0\ub09c 1\uc6d4 \ubbf8\uad6d \uc18c\ub9e4 \uc5f0\ub9f9(National Retail Federation)\uc758 BIG Show\uc5d0\uc11c &quot;\uc0c1\uc810\uc740 \ub2e8\uc21c\ud788 \ubb3c\uac74\uc744 \uc0ac\ub294 \uacf3\uc774 \uc544\ub2c8\ub77c \ub354 \uacbd\ud5d8\uc801\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4&quot;\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ucd5c\uadfc \ub9e8\ud574\ud2bc\uc5d0 \ud50c\ub798\uadf8\uc2ed \uc2a4\ud1a0\uc5b4\ub97c \uc624\ud508\ud558\uc5ec \uc804\ub7b5\uc801\uc73c\ub85c \ubc14\ub97c \uc6b4\uc601\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.nytimes.com\/2019\/12\/09\/dining\/drinks\/bars-nyc-department-stores.html\" target=\"_blank\" rel=\"noopener noreferrer\">\uc2e0\ubc1c \ubd80\uc11c<\/a> \uc1fc\ud551\uac1d\ub4e4\uc774 \ud734\uc2dd\uc744 \ucde8\ud558\uace0 \uc74c\ub8cc\ub97c \ub9c8\uc2dc\uba70 \ud734\uc2dd\uc744 \ucde8\ud560 \uc218 \uc788\ub294 \uacf3\uc785\ub2c8\ub2e4. \ubdf0\ud2f0 \uc81c\ud488\ubfd0\ub9cc \uc544\ub2c8\ub77c \ubdf0\ud2f0 \ud2b8\ub9ac\ud2b8\uba3c\ud2b8 \uc804\uc6a9 \ub808\ubca8\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8\ub7ec\ub098 \uacbd\ud5d8\uacfc \ucc38\uc5ec \uc678\uc5d0 \uace0\uac1d\uc5d0\uac8c \uc911\uc694\ud55c \uac83\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c? \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d \uad00\ub9ac\uc5d0 \uad00\ud55c \uac83\uc774\uc9c0\ub9cc \uc18c\ub9e4\uc5c5\uccb4\uac00 \uc5ed\uc0ac\uc801\uc73c\ub85c \uc81c\uacf5\ud55c \uc885\ub958\ub294 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\uace0\uac1d \uad00\ub9ac\u2026 \ub9d0 \uadf8\ub300\ub85c <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d\uc740 \ub2f9\uc2e0\uc774 \ub300\ud558\ub294 \ubc29\uc2dd\uc5d0\ub9cc \uad00\uc2ec\uc744 \uac00\uc84c\uc2b5\ub2c8\ub2e4. <strong>\uadf8\ub4e4\uc744<\/strong>, \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uad6c\ub9e4 \uacb0\uc815\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\uc785\ub2c8\ub2e4. \uc774\uc81c \uace0\uac1d\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uad00\uc2ec\uc744 \uac16\uc2b5\ub2c8\ub2e4.&nbsp;<strong>\uadf8\ub9ac\uace0<\/strong> \uadf8\ub4e4\uc774 \uac1c\uc778\uc801\uc73c\ub85c \uad00\uc2ec\uc744 \uac16\ub294 \uac83(\uc9c0\uc18d \uac00\ub2a5\uc131, \uacf5\uc815\ud55c \uc784\uae08, \uc0ac\ud68c \uc815\uc758 \ub4f1)\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc18c\ub9e4\uc5c5\uccb4\uc758 \ud589\ub3d9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ucd5c\uadfc \ubcf4\uace0\uc11c\uc5d0\uc11c, <a href=\"https:\/\/www.accenture.com\/us-en\/insights\/strategy\/brand-purpose?c=glb_globalconsumerptwitter_10442546&amp;n=smc_1218&amp;linkId=100000007906796\" target=\"_blank\" rel=\"noopener noreferrer\">\uc561\uc13c\uce04\uc5b4<\/a> \u201c\ubbf8\uad6d\uc758 \uc18c\ube44\uc790\ub4e4\uc740 \ub354 \uc774\uc0c1 \uc81c\ud488 \uc120\ud0dd\uc774\ub098 \uac00\uaca9\ub9cc\uc73c\ub85c \uacb0\uc815\uc744 \ub0b4\ub9ac\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ube0c\ub79c\ub4dc\uac00 \ub9d0\ud558\ub294 \uac83, \ube0c\ub79c\ub4dc\uac00 \ud558\ub294 \uc77c, \uc758\ubbf8\ud558\ub294 \ubc14\ub97c \ud3c9\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ube0c\ub79c\ub4dc \ubaa9\uc801\uc774 \uadf8\ub4e4\uc758 \uc2e0\ub150\uacfc \uc77c\uce58\ud558\ub294 \ud68c\uc0ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uadf8\ub4e4\uc740 5\uba85 \uc911 1\uba85\uaf34\ub85c \uc601\uc6d0\ud788 \ub5a0\ub098\uc9c0 \uc54a\ub294 \uc0ac\ub78c\ub4e4\uc744 \uac70\ubd80\ud569\ub2c8\ub2e4.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\uc18c\ub9e4\uc5c5\uccb4\ub294 \ube0c\ub79c\ub4dc\uac00 \ud558\ub294 \uc77c \ub610\ub294 <em>~\ud558\uc9c0 \uc54a\ub2e4<\/em> \ud558\ub2e4. \uc774\uc81c \uc18c\ub9e4\uc5c5\uccb4\uac00 \uc18c\ube44\uc790\uc758 \uad00\uc2ec\uacfc \ud310\ub9e4\ub97c \ud3ec\ucc29\ud558\uace0 \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \uc790\uc2e0\uc774 \ubbff\ub294 \uac83\uacfc \uc0ac\ud68c\uc801 \ucc45\uc784\uc5d0 \ucc38\uc5ec\ud558\ub294 \ubc29\ubc95\uc744 \uc804\ub2ec\ud558\ub294 \uac83\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" data-attachment-id=\"58789\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/store-execution-purpose-scope-and-best-practices\/bindy-statment-ads_top-secret-button-ad-1080x1080-27\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=1080%2C1080&amp;ssl=1\" data-orig-size=\"1080,1080\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Unless you do it on time, in full, at every site, you are not executing at all\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?fit=700%2C700&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=700%2C700&#038;ssl=1\" alt=\"\ubaa8\ub4e0 \uc0ac\uc774\ud2b8\uc5d0\uc11c \uc81c\uc2dc\uac04\uc5d0 \uc644\uc804\ud788 \uc218\ud589\ud558\uc9c0 \uc54a\uc73c\uba74 \uc804\ud600 \uc2e4\ud589\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.\" class=\"wp-image-58789\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?w=1080&amp;ssl=1 1080w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=800%2C800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=200%2C200&amp;ssl=1 200w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=700%2C700&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2022\/09\/Bindy-Statment-ads_top-secret-button-ad-1080x1080-27.png?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: inherit;\">Accenture\ub294 &quot;\ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354, \ud22c\uc790\uc790 \ubc0f \uc9c1\uc6d0 \ubaa8\ub450\uac00 \ube0c\ub79c\ub4dc \uc544\uc774\ub374\ud2f0\ud2f0\uc5d0 \ud544\uc218\uc801\uc778 \uad00\uc810\uacfc \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \ubc18\uba74, \uace0\uac1d\uc740 \ubaa9\uc801 \uc9c0\ud5a5\uc801\uc778 \uae30\uc5c5\uc774 \uacbd\uc7c1\ub825 \uc788\ub294 \ubbfc\ucca9\uc131\uc744 \uc5f0\ub9c8\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ub9d0\uacfc \ud589\ub3d9\uc744 \ud1b5\ud574 \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.&quot;\ub77c\uace0 \uc124\uba85\ud569\ub2c8\ub2e4.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ubcf4\uace0\ub41c <a href=\"https:\/\/www.accenture.com\/us-en\/insights\/strategy\/brand-purpose?c=glb_globalconsumerptwitter_10442546&amp;n=smc_1218&amp;linkId=100000007906796\" target=\"_blank\" rel=\"noopener noreferrer\">\uace0\uac1d\uc758 42%<\/a> \uc790\uc2e0\uc758 \uac00\uce58\uc640 \uc77c\uce58\ud558\uc9c0 \uc54a\ub294 \ube0c\ub79c\ub4dc\ub97c \uae30\uaebc\uc774 \ub5a0\ub098\uace0 \uace0\uac1d 5\uba85 \uc911 1\uba85\uc740 \ube0c\ub79c\ub4dc\uc5d0 \uc2e4\ub9dd\ud558\uba74 \ub2e4\uc2dc\ub294 \uc7ac\ubc29\ubb38\ud558\uc9c0 \uc54a\ub294\ub2e4\uace0 \uc778\uc815\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ub9c8\uc9c0\ub9c9 \uc0dd\uac01\ub4e4\u2026<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uace0\uac1d\uc774 \uc2e0\ub8b0\ub97c \ubcf4\uc5ec\uc8fc\uace0 \uad00\uc2ec\uc744 \uae30\uc6b8\uc774\ub294 \uac83\uc5d0 \ub300\ud574 \ub9c8\uc74c\uc744 \uc5f4\uace0 \uc9c0\ucd9c\ud558\ub294 \uae08\uc561\uc73c\ub85c \uc9c4\uc815\ud55c \uc120\ud638\ub3c4\ub97c \ubcf4\uc5ec\uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 \uace0\uac1d\uc774 \ub9d0\ud558\ub294 \ub0b4\uc6a9\uc744 \uae30\uaebc\uc774 \uace0\ub824\ud558\uace0 \uace0\uac1d \ucc38\uc5ec\ub97c \uac1c\uc120\ud558\ub824\ub294 \uc18c\ub9e4\uc5c5\uccb4\uc758 \ubbf8\ub798\ub294 \ubc1d\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc800\uc790 \uc18c\uac1c:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"803\" data-attachment-id=\"5716\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/rm-nlreyhle_headshot_2019-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=800%2C803&amp;ssl=1\" data-orig-size=\"800,803\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"RM-NLReyhle_Headshot_2019 (1)\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=700%2C703&amp;ssl=1\" src=\"https:\/\/i1.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?zoom=0.8999999761581421&amp;resize=217%2C213&amp;ssl=1\" alt=\"RM-NLReyhle_Headshot_2019 (1)\" class=\"wp-image-5716\" style=\"width:212px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><em>Nicole Leinbach Reyhle\ub294 \ucc3d\ub9bd\uc790\uc785\ub2c8\ub2e4.&nbsp;<a href=\"https:\/\/retailminded.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">\uc18c\ub9e4 \ub9c8\uc778\ub4dc<\/a>&nbsp;\uadf8\ub9ac\uace0 \uc800\uc790&nbsp;<a href=\"https:\/\/retailminded.com\/retail-101-the-book\/#.XhiKRshKiUk\">\uc18c\ub9e4 101<\/a>. \uadf8\ub140\ub294 The Today Show, Forbes\uc5d0 \uc790\uc8fc \uae30\uace0\ud558\uba70 American Express\uc758 Small Business Saturday \ub300\ubcc0\uc778\uc785\ub2c8\ub2e4. Reyhle\uc740 Vend\uc758 Top 10 \ub9ac\ud14c\uc77c \uc0ac\uc0c1 \ub9ac\ub354\uc774\uc790 IBM\uc758 \ub9ac\ud14c\uc77c &quot;\ubbf8\ub798\uc8fc\uc758\uc790&quot;\ub85c \uc778\uc815\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>\uc18c\ub9e4\uc5c5\uccb4\ub294 \ud310\ub9e4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uace0 \uc2dc\uc7a5 \ubc0f \uccad\uc911\uacfc \uc5f0\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9c8\ub828\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \uc55e\uc744 \ub0b4\ub2e4\ubcf4\uba74, \ud310\ub9e4\ub97c \ub298\ub9ac\ub294 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec, \uc0c1\ud638 \uc791\uc6a9 \ubc0f \uad00\uc2ec\ubcf4\ub2e4 \ub354 \ub208\uc5d0 \ub744\ub294 \uac83\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \uc65c\uc694? \ucc38\uc5ec \uace0\uac1d\uc774 \ud3c9\uade0\ubcf4\ub2e4 23% \ub354 \ub9ce\uc740 \uc218\uc775\uc744 \ub098\ud0c0\ub0b4\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \uac1c\uc120\ud558\ub294 \uae30\uc5c5 \u2026 <a href=\"https:\/\/blog.bindy.com\/ko\/how-to-engage-with-your-customers\/\" class=\"more-link\">\uacc4\uc18d \uc77d\uae30 <span class=\"screen-reader-text\">\uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":10023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[677174005],"tags":[677173963,677174058,2692566,88195,677173970,677173891],"class_list":["post-7588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-customer-buying-decisions","tag-customer-engagement","tag-customer-expectations","tag-customer-experience","tag-customer-insights","tag-retail-trends"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Engage with Your Customers<\/title>\n<meta name=\"description\" content=\"If boosting sales is a goal, level-up your customer engagement strategy. Engaged customers overwhelming tend to buy more and spend more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/ko\/\uace0\uac1d-\ucc38\uc5ec-\ubc29\ubc95\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Engage with Your Customers\" \/>\n<meta property=\"og:description\" content=\"If boosting sales is a goal, level-up your customer engagement strategy. 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