{"id":5993,"date":"2021-10-26T15:16:04","date_gmt":"2021-10-26T20:16:04","guid":{"rendered":"http:\/\/blog.bindy.com\/?p=5993"},"modified":"2024-08-30T09:27:46","modified_gmt":"2024-08-30T13:27:46","slug":"%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4-%ed%91%9c%ec%a4%80-%ea%b0%9c%ec%84%a0-%eb%b0%a9%eb%b2%95","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/ko\/how-to-improve-customer-service-standards\/","title":{"rendered":"\uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\uc640 \ud568\uaed8 <a href=\"https:\/\/www.mytotalretail.com\/article\/rude-employees-missing-packages-bad-service-why-customers-ditch-stores\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc18c\ube44\uc790\uc758 77%<\/a> \ucd5c\uadfc\uc5d0 \ubb34\ub840\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5 \ubc0f \uae30\ud0c0 \ub9e4\uc7a5\uc5d0\uc11c \uc1fc\ud551\ud560 \ub54c \uac00\uc7a5 \uadc0\ucc2e\uc740 \uce21\uba74\uc73c\ub85c \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.mytotalretail.com\/article\/rude-employees-missing-packages-bad-service-why-customers-ditch-stores\/\" target=\"_blank\" rel=\"noopener noreferrer\">55% \ub2e4\ub978 \uacf3\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc218\ud589\ud560 \uc758\ud5a5\uc774 \uc788\uc74c<\/a> \ud310\ub9e4\uc790\uc758 \ud6c4\uc18d \uc870\uce58\uac00 \uc5c6\uae30 \ub54c\ubb38\uc5d0 \ubaa8\ub4e0 \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uc18c\ub9e4\uc810\uc5d0\uc11c \ub3d9\uc77c\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 \uc18c\ub9e4\uc5c5\uccb4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uac1c\uc120\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc18c\ube44\uc790 \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d\uc774 \ub9cc\uc871\ud558\uc9c0 \ubabb\ud55c \uc1fc\ud551 \uacbd\ud5d8\uc73c\ub85c \uc778\ud574 \ub2e4\ub978 \uacf3\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc218\ud589\ud560 \uac83\uc774\ub77c\ub294 \ud604\uc2e4\uc744 \ubc1b\uc544\ub4e4\uc774\ub294 \uac83\uc740 \ud310\ub9e4\uc790\uac00 \ud45c\uc900\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \ub9cc\ub4e4\uace0 \uc2f6\uc5b4\ud558\ub294 \uc774\uc720\uc5d0 \ucda9\ubd84\ud574\uc57c \ud569\ub2c8\ub2e4. \uacb0\uad6d \ud55c \uc9c1\uc6d0\uc774 \uc18c\ube44\uc790\uc640 \uc18c\ud1b5\ud558\ub294 \ubc29\uc2dd\uc774 \ub2e4\ub978 \uc9c1\uc6d0\uc774 \uc18c\ube44\uc790\uc640 \uc18c\ud1b5\ud558\ub294 \ubc29\uc2dd\uacfc \ub2e4\ub97c \uc218 \uc788\uc9c0\ub9cc \uadf8\ub4e4\uc774 \uc9c0\uc6d0\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ub3d9\uc77c\ud558\uac8c \uc720\uc9c0\ub429\ub2c8\ub2e4. \uc774\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 \ud300\uc5d0 \uace0\uc720\ud55c \ub9e4\uc7a5\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uc804\ub2ec\ud558\uace0 \uad50\uc721\ud558\ub294 \ubc29\ubc95\uc744 \uc2dd\ubcc4\ud558\ub294 \uac83\uc740 \ub9e4\uc7a5 \ud310\ub9e4\ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac15\ud654\ud558\ub294 \ub370 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ub3c4\uc6c0\uc774 \ub418\ub3c4\ub85d \uc544\ub798\ub97c \uace0\ub824\ud558\uc2ed\uc2dc\uc624.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \ucda9\uc871\ud574\uc57c \ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900 \ub3c4\uc785<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub2f9\uc2e0\uc774 \uad00\ub9ac\uc9c1\uc774\ub4e0, \uc2dc\uac04\uc81c \uc9c1\uc6d0\uc774\ub4e0, \uacc4\uc808\ubcc4 \ub3c4\uc6b0\ubbf8\uc774\ub4e0, \uace0\uac1d\uc740 \uc790\uc2e0\uc744 \uc9c0\uc6d0\ud558\ub294 \uc131\uacfc\uc5d0 \ub300\ud55c \uae30\ub300\uce58\ub97c \ubcc0\uacbd\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc0c1\uc778\uc758 \uad00\uc810\uc5d0\uc11c \uc774\uac83\uc740 \ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uad00\ub828\ud558\uc5ec \uc81c\uacf5\ud558\ub3c4\ub85d \ud6c8\ub828\ub41c \uba85\ud655\ud558\uace0 \uac04\uacb0\ud55c \ud45c\uc900\uc744 \uac16\ucd94\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub9e4\uc7a5\uc5d0\uc11c \uc1fc\ud551\ud558\ub294 \ub3d9\uc548 \uace0\uac1d\uc744 \ub9de\uc774\ud558\ub294 \ubc29\uc2dd\ubd80\ud130 \uad6c\ub9e4 \uc2dc \uccb4\ud06c\uc544\uc6c3 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \uc138\ubd80 \uc0ac\ud56d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ub9e4\uc7a5\uc5d0\uc11c \uace0\uac1d\uc774 \ucc38\uc5ec\ud558\ub294 \ubc29\uc2dd\uc758 \ubaa8\ub4e0 \uc7a0\uc7ac\uc801 \uc0c1\ud638 \uc791\uc6a9\uc740 \ub2e4\uc74c\uacfc \uac19\uc544\uc57c \ud569\ub2c8\ub2e4. \uc18c\ub9e4\uc5c5\uccb4\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub300\uce58 \ub0b4\uc5d0\uc11c \uc2dd\ubcc4\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63393\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/what-are-brand-standards\/brand-standards-orange\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63393\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/09\/brand-standards-orange.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>&quot;<\/strong>\ub2f9\uc2e0\uc774 \uad00\ub9ac\uc9c1\uc774\ub4e0, \uc2dc\uac04\uc81c \uc9c1\uc6d0\uc774\ub4e0, \uacc4\uc808\ubcc4 \ub3c4\uc6b0\ubbf8\uc774\ub4e0, \uace0\uac1d\uc740 \uc790\uc2e0\uc744 \uc9c0\uc6d0\ud558\ub294 \uc131\uacfc\uc5d0 \ub300\ud55c \uae30\ub300\uce58\ub97c \ubcc0\uacbd\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc0c1\uc778\uc758 \uad00\uc810\uc5d0\uc11c \uc774\uac83\uc740 \ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uad00\ub828\ud558\uc5ec \uc804\ub2ec\ud558\ub3c4\ub85d \ud6c8\ub828\ub41c \uba85\ud655\ud558\uace0 \uac04\uacb0\ud55c \ud45c\uc900\uc744 \uac16\ucd94\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.\u201d<\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"attachment noopener wp-att-12452\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/staff_works_here_800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-12452\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud45c\uc900\ud654\ud558\ub294 7\uac00\uc9c0 \ubc29\ubc95<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub9e4\uc7a5\uc774 \ud300\uc5d0 \ud45c\uc900\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub300\uce58\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub300\uce58\ub97c \uac80\ud1a0\ud558\ub294 \ubaa8\ub4e0 \uc2e0\uc785 \uc0ac\uc6d0\uc744 \uc704\ud55c \uc77c\uad00\ub41c \uad50\uc721 \uacbd\ud5d8 \ub3c4\uc785<\/li>\n\n\n\n<li>\ubaa8\ub4e0 \ud300 \uad6c\uc131\uc6d0\uc774 \uc2e4\uc81c \uace0\uac1d \uc2dc\ub098\ub9ac\uc624\ub97c \ubaa8\ubc29\ud55c \ub300\ud654\ud615 \uacbd\ud5d8\uc744 \ud3ec\ud568\ud558\ub294 \ubd84\uae30\ubcc4 \uace0\uac1d \uc11c\ube44\uc2a4 \uc5c5\ub370\uc774\ud2b8 \uad50\uc721 \uc81c\uacf5<\/li>\n\n\n\n<li>\uc9c1\uc6d0 \ub9ac\ubdf0\ub97c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac80\ud1a0\ud558\ub294 \ubd80\ubd84\uc744 \ud3ec\ud568\ud558\ub294 \uc9c1\uc6d0 \uad00\ub9ac \ud45c\uc900\uc758 \uc77c\ubd80\ub85c \ud1b5\ud569<\/li>\n\n\n\n<li>\uace0\uac1d\uc774 Yelp \ub610\ub294 \uae30\ud0c0 \uc628\ub77c\uc778 \ub9ac\ubdf0 \uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uacf5\uc720\ud558\uace0 \ub9e4\uc7a5 \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc194\uc9c1\ud55c \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 &quot;Let Us Know&quot; \uc0c1\uc790\uc640 \uac19\uc740 \ub9e4\uc7a5 \uacbd\ud5d8\uc744 \uacf5\uc720\ud558\ub3c4\ub85d \uad8c\uc7a5<\/li>\n\n\n\n<li>\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uad6c\uccb4\uc801\uc73c\ub85c \uc5b8\uae09\ud55c \ub9ac\ubdf0 \ubc0f \uace0\uac1d \ud3c9\uac00\ub97c \uae30\ubc18\uc73c\ub85c \uc9c1\uc6d0 \ubcf4\uc0c1<\/li>\n\n\n\n<li>\uc9c1\uc6d0\ub4e4\uc774 \uc774\ub7ec\ud55c \ud45c\uc900\uc744 \uc0c1\uae30\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \ud45c\uc900\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub300\uce58\ub97c \uc27d\uac8c \uc77c\uc0c1\uc801\uc73c\ub85c \ubcfc \uc218 \uc788\ub294 \uc7a5\uc18c\uc5d0 \uac78\uc5b4\ub450\uc2ed\uc2dc\uc624.<\/li>\n\n\n\n<li>\uc774\uba54\uc77c \uad50\ud658, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc38\uc5ec, \uc628\ub77c\uc778 \uac80\ud1a0 \uc9c0\uc6d0 \ub4f1\uc744 \ud3ec\ud568\ud560 \uc218 \uc788\ub294 \uc628\ub77c\uc778 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/products\/retail-audit\/\" target=\"_blank\" rel=\"attachment noopener wp-att-7423\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/11\/Bindy-Banner-ads-with-Iph13_LinkedIn-1-copie-17-800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-7423\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900 \uc2dd\ubcc4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8\ub7ec\ub098 \uc704\uc5d0 \uac15\uc870\ub41c \ubaa8\ubc94 \uc0ac\ub840\ub294 \uc2e4\uc81c\ub85c \uc2dd\ubcc4\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc774 \uc788\ub294 \uacbd\uc6b0\uc5d0\ub9cc \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. \uc774\ub97c \ub9e4\uc7a5 \ud65c\ub3d9\uc5d0 \ud1b5\ud569\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub3c4\ub85d \ub2e4\uc74c \uace0\uac1d \uc2dc\ub098\ub9ac\uc624\ub97c \uace0\ub824\ud55c \ub2e4\uc74c \ub9e4\uc7a5\uc5d0\uc11c \uc77c\uad00\ub418\uac8c \uac00\uc7a5 \uc798 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uace0\ub824\ud558\uc2ed\uc2dc\uc624.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uace0\uac1d \uc778\uc0ac<\/li>\n\n\n\n<li>\uace0\uac1d\uc774 \ub9e4\uc7a5\uc744 \ud0d0\uc0c9\ud560 \ub54c \uc9c0\uc6d0<\/li>\n\n\n\n<li>\uace0\uac1d\uc774 \uc778\ubca4\ud1a0\ub9ac \ubc0f\/\ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ud0d0\uc0c9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0<\/li>\n\n\n\n<li>\ub2e4\uc74c\uc744 \ud3ec\ud568\ud558\ub418 \uc774\uc5d0 \uad6d\ud55c\ub418\uc9c0 \uc54a\ub294 \ub9e4\uc7a5 \uc138\ubd80\uc815\ubcf4\uc5d0 \ub300\ud574 \uace0\uac1d\uacfc \uc18c\ud1b5\ud569\ub2c8\ub2e4.\n<ul class=\"wp-block-list\">\n<li>\uc81c\ud488 \uc9c0\uc2dd<\/li>\n\n\n\n<li>\ub9e4\uc7a5 \uc774\ubca4\ud2b8<\/li>\n\n\n\n<li>\uc2a4\ud1a0\uc5b4 \ub274\uc2a4\ub808\ud130 \uac00\uc785<\/li>\n\n\n\n<li>\uc18c\uc15c \ubbf8\ub514\uc5b4 \uc138\ubd80 \uc815\ubcf4<\/li>\n\n\n\n<li>\ud310\ub9e4 \ubc0f \ud310\ucd09<\/li>\n\n\n\n<li>\ucee4\ubba4\ub2c8\ud2f0 \uc774\ubca4\ud2b8<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\ud310\ub9e4 \ub9c8\uac10<\/li>\n\n\n\n<li>\ud2b8\ub79c\uc7ad\uc158 \ucc98\ub9ac<\/li>\n\n\n\n<li>\ub9e4\uc7a5 \ubc29\ubb38 \uc0ac\uc774\uc5d0 \uc5f0\ub77d\uc744 \uc720\uc9c0\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \ud1b5\ucc30\ub825 \uc81c\uacf5<\/li>\n\n\n\n<li>\uace0\uac1d \uc5f0\ub77d\ucc98 \uc815\ubcf4 \ucea1\ucc98<\/li>\n\n\n\n<li>\uad6c\ub9e4 \ud3ec\uc7a5<\/li>\n\n\n\n<li>\uad6c\ub9e4 \uc5ec\ubd80\uc640 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d\uc758 \ubc29\ubb38\uc5d0 \ub300\ud55c \uac10\uc0ac \uc778\uc0ac<\/li>\n\n\n\n<li>\uace0\uac1d\uc774 \ub9e4\uc7a5\uc744 \ub098\uac08 \ub54c \uc791\ubcc4 \uc778\uc0ac\ub97c \ud558\ub294 \ubc29\ubc95<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/bindy.com\/industries\/\" target=\"_blank\" rel=\"attachment noopener wp-att-12794\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shoppers_works_here_800.png?w=700&#038;ssl=1\" alt=\"\" class=\"wp-image-12794\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\uace0\uac1d \uae30\ub300 \ucda9\uc871 \ubc0f \ucd08\uacfc<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uac1c\uc120\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud560 \ub54c \uc18c\ube44\uc790 \uae30\ub300\uc758 \ud604\uc2e4\uc744 \uc778\uc2dd\ud558\ub294 \uac83\ub3c4 \ubaa9\ud45c\ub85c \ud558\uc2ed\uc2dc\uc624. \uc18c\ub9e4\uc5c5\uc740 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc774\ubbc0\ub85c \uc18c\ub9e4\uc5c5\uccb4\ub294 \uc18c\ube44\uc790\uc758 \uad00\uc2ec\uc744 \ub04c \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc720\uc9c0\ud558\ub294 \ub370 \uc801\uadf9\uc801\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/5-reasons-people-leave-your-stores-without-buying-anything-and-how-to-fix-it\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201c\uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uac1c\uc120\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc18c\ube44\uc790 \uae30\ub300\uc758 \ud604\uc2e4\uc744 \uc778\uc2dd\ud558\ub294 \uac83\ub3c4 \ubaa9\ud45c\ub85c \uc0bc\uc73c\uc2ed\uc2dc\uc624. \uc18c\ub9e4\uc5c5\uc740 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc774\ubbc0\ub85c \uc18c\ub9e4\uc5c5\uccb4\ub294 \uc18c\ube44\uc790\uc758 \uad00\uc2ec\uc744 \ub04c \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc720\uc9c0\ud558\ub294 \ub370 \uc801\uadf9\uc801\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\uace0\uac1d \uc11c\ube44\uc2a4\ub294 \ub354 \uc774\uc0c1 \ub9e4\uc7a5 \ub0b4 \uacbd\ud5d8\uc5d0 \uad00\ud55c \uac83\uc774 \uc544\ub2c8\ub77c \uace0\uac1d \uc120\ud0dd\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc628\ub77c\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ub514\uc9c0\ud138 \uc811\uc810\uc5d0 \uad00\ud55c \uac83\uc785\ub2c8\ub2e4. \uc18c\ub9e4\uc5c5\uccb4\ub85c\uc11c \uc774\ub294 \uc77c\uad00\ub41c \ub9e4\uc7a5 \uba54\uc2dc\uc9c0, \ube0c\ub79c\ub529 \ubc0f \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucc38\uc5ec\ud558\ub294 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc2dd\ubcc4\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc885\ud569\uc801\uc73c\ub85c \uc774\ub294 \uac1c\uc120\ub41c \uace0\uac1d \uacbd\ud5d8\uacfc \ud310\ub9e4\ub85c \uc774\uc5b4\uc9c0\uba70 \ubaa8\ub4e0 \uc18c\ub9e4\uc5c5\uccb4\uac00 \uc790\ub791\uc2a4\ub7ec\uc6cc\ud560 \uc218 \uc788\ub294 \uc131\uacf5\uc801\uc778 \uc870\ud569\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc800\uc790 \uc18c\uac1c:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"703\" data-attachment-id=\"5716\" data-permalink=\"https:\/\/blog.bindy.com\/ko\/rm-nlreyhle_headshot_2019-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=800%2C803&amp;ssl=1\" data-orig-size=\"800,803\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"RM-NLReyhle_Headshot_2019 (1)\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?fit=700%2C703&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2019\/03\/rm-nlreyhle_headshot_2019-1-1-e1552078223175.jpg?resize=700%2C703&#038;ssl=1\" alt=\"RM-NLReyhle_Headshot_2019 (1)\" class=\"wp-image-5716\" style=\"width:197px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><em>Nicole Leinbach Reyhle\ub294 \ucc3d\ub9bd\uc790\uc785\ub2c8\ub2e4.&nbsp;<a href=\"https:\/\/retailminded.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc18c\ub9e4 \ub9c8\uc778\ub4dc<\/a>&nbsp;\uadf8\ub9ac\uace0&nbsp;<a href=\"https:\/\/retailminded.com\/retail-minded-resource-guide\/retail-101-the-book\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ucd9c\ud310\ub41c \uc800\uc790<\/a>. \uadf8\ub140\ub294 The Today Show, Forbes \ubc0f \uc218\ub9ce\uc740 B2B \ucd9c\ud310\ubb3c\uc5d0 \uc790\uc8fc \uae30\uace0\ud569\ub2c8\ub2e4. Reyhle\uc740 American Express\uc758 Small Business Saturday \ub300\ubcc0\uc778\uc774\uba70 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ub9ac\uc18c\uc2a4\uc5d0 \ub300\ud55c \ub9ac\ud14c\uc77c \uc0ac\uc0c1 \ub9ac\ub354\ub85c\uc11c \uc815\uae30\uc801\uc73c\ub85c \uae00\uc744 \uc501\ub2c8\ub2e4.<\/em><\/p>\n\n\n\n<div id=\"jp-post-flair\" class=\"sharedaddy sd-like-enabled sd-sharing-enabled\">\n<div class=\"sharedaddy sd-sharing-enabled\">\n<div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\">\n<h3 class=\"sd-title\">&nbsp;<\/h3>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\ucd5c\uadfc\uc5d0 \uc18c\ube44\uc790 \uc911 77%\uac00 \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5\uc5d0\uc11c \uc1fc\ud551\ud560 \ub54c \uac00\uc7a5 \uadc0\ucc2e\uc740 \uce21\uba74\uc73c\ub85c \ubb34\ub840\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uaf3d\uc558\uace0 \ub610 \ub2e4\ub978 55%\ub294 \uc0c1\uc778\uc758 \ud6c4\uc18d \uc870\uce58\uac00 \uc5c6\uae30 \ub54c\ubb38\uc5d0 \ub2e4\ub978 \uacf3\uc73c\ub85c \uc0ac\uc5c5\uc744 \ud558\ub824\uace0 \ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ub294 \ub9ac\ud14c\uc77c \uc804\ubc18\uc5d0 \uac78\uccd0 \ub3d9\uc77c\ud569\ub2c8\ub2e4. \uc774\uac83\uc744 \uc720\uc9c0\ud558\ub294 \u2026 <a href=\"https:\/\/blog.bindy.com\/ko\/how-to-improve-customer-service-standards\/\" class=\"more-link\">\uacc4\uc18d \uc77d\uae30 <span class=\"screen-reader-text\">\uace0\uac1d \uc11c\ube44\uc2a4 \ud45c\uc900\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":5733,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[677174005],"tags":[50196275,2692566,88195,9273,677173893],"class_list":["post-5993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-customer-complaints-2","tag-customer-expectations","tag-customer-experience","tag-customer-service","tag-retail-sales"],"yoast_head":"<!-- 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