{"id":60565,"date":"2021-06-15T09:29:00","date_gmt":"2021-06-15T13:29:00","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60565"},"modified":"2024-08-30T08:54:48","modified_gmt":"2024-08-30T12:54:48","slug":"una-masterclass-sullospitalita","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/it\/a-hospitality-masterclass\/","title":{"rendered":"una lezione di ospitalit\u00e0 da un giroscopio da asporto"},"content":{"rendered":"

Vivo nel centro del quartiere Greektown di Toronto. In un posto come questo, penseresti che potrei trovare un buon Gyro. Lascia che te lo assicuri, Alessandro <\/a>non delude in questo senso. Il giroscopio \u00e8 tenero, succoso e perfettamente agliato. <\/p>\n\n\n\n

Ma ci\u00f2 che amo di pi\u00f9 di Alexandros \u00e8 la sensazione di seguire un corso di perfezionamento sull'ospitalit\u00e0 con un giroscopio a parte. Lasciatemi spiegare.   <\/p>\n\n\n\n

Nel settore della vendita al dettaglio e dell'ospitalit\u00e0 si usa molto gergo. Parliamo di \u201ccustomer experience\u201d e di \u201ccustomer Journey\u201d. Parliamo di \u201cprobabilit\u00e0 di consigliare\u201d e di \u201cvendita al dettaglio esperienziale\u201d. Non c'\u00e8 niente di sbagliato in questo, ma come con qualsiasi termine gergale e industriale, a volte ci distacchiamo dall'essenza di ci\u00f2 che facciamo, dal motivo stesso per cui lo facciamo.   <\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Quando lasci Alexandros, verrai accolto con un semplice messaggio incorniciato e una foto. Un messaggio che \u00e8 semplicemente personalizzabile, grato e responsabile. Io la chiamo una masterclass sull'ospitalit\u00e0. <\/p>\n\n\n\n

\n

Il proprietario di questo negozio mi sta dicendo: "Questo \u00e8 quello che sono, sono grato che tu sia qui e lo sostengo". Nessun gergo, slogan o \u201cparlare degli analisti\u201d pu\u00f2 minimamente toccare questo.   <\/strong><\/p>\n<\/blockquote>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Scala ma resta concentrato sulla propriet\u00e0 del negozio<\/h2>\n\n\n\n

\u00c8 facile supporre che questo non possa essere ridimensionato. Pu\u00f2, con le risorse che gi\u00e0 possiedi. Si chiamano franchisee. <\/p>\n\n\n\n

Quando entri in uno Starbucks, in un negozio UPS o in un 7-Eleven, stai entrando nel luogo di lavoro di qualcuno, un imprenditore altrimenti noto come affiliato. Molti affiliati possiedono solo uno o due negozi. Lavorano sodo e spesso sono profondamente coinvolti nell'azienda e nella comunit\u00e0. Sono proprietari, proprio come Alexandros, e sostengono il prodotto o il servizio che offrono.  <\/p>\n\n\n\n

\n

Puoi ridimensionare questo modello, devi solo mettere i proprietari, gli affiliati e il management al centro del modello. <\/p>\n<\/blockquote>\n\n\n\n

Ricordiamolo il successo nel settore della vendita al dettaglio e dell'ospitalit\u00e0 inizia con un desiderio genuino di servire clienti e ospiti, con la dovuta gratitudine e responsabilit\u00e0. <\/strong>Questo \u00e8 ci\u00f2 che attira i clienti e spinge a ripetere gli affari.   <\/p>\n\n\n\n

\n

Se hai bravi gestori di negozio e proprietari dedicati, persone che osano farsi avanti, persone che si assumono la responsabilit\u00e0 personale del prodotto o del servizio che offrono, non hai, e non avrai mai, problemi a trovare clienti. <\/p>\n<\/blockquote>\n\n\n\n

Ora devi provare quel giroscopio.<\/p>\n\n\n\n

Fabien Tiburce
CEO, Bindy<\/p><\/blockquote><\/figure>","protected":false},"excerpt":{"rendered":"

Vivo nel centro del quartiere Greektown di Toronto. In un posto come questo, penseresti che potrei trovare un buon Gyro. Vi assicuro che Alexandros non delude in questo senso. Il giroscopio \u00e8 tenero, succoso e perfettamente agliato. Ma ci\u00f2 che amo di pi\u00f9 di Alexandros \u00e8 la sensazione di ottenere un... Continua a leggere una lezione di ospitalit\u00e0 da un giroscopio da asporto<\/span> \u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[677174251],"tags":[88195],"class_list":["post-60565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pov","tag-customer-experience"],"yoast_head":"\na Hospitality Masterclass From a Gyro Take-Out<\/title>\n<meta name=\"description\" content=\"Accountability and commitment trump jargon and slogans. 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Ecco alcuni dei vantaggi che potete aspettarvi da visite regolari e...","rel":"","context":"In "\u2695 Pharmacies"","block_context":{"text":"\u2695 Pharmacies","link":"https:\/\/blog.bindy.com\/it\/category\/pharmacy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/shutterstock_180578588.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":66796,"url":"https:\/\/blog.bindy.com\/it\/bindy-vs-safetyculture\/","url_meta":{"origin":60565,"position":1},"title":"Bindy contro SafetyCulture","author":"colinchan1","date":"Dicembre 30, 2025","format":false,"excerpt":"In questo articolo confrontiamo le caratteristiche e i vantaggi di due importanti piattaforme di audit per il settore retail, Bindy e SafetyCulture. 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Questo software vi consente di inviare attivit\u00e0...","rel":"","context":"In "\ud83d\udcca Retail Audit Software"","block_context":{"text":"\ud83d\udcca Retail Audit Software","link":"https:\/\/blog.bindy.com\/it\/category\/retail-audit\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-SafetyCulture.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-SafetyCulture.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-SafetyCulture.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-SafetyCulture.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-SafetyCulture.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-SafetyCulture.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":58220,"url":"https:\/\/blog.bindy.com\/it\/what-are-brand-standards\/","url_meta":{"origin":60565,"position":2},"title":"\u2b50 Cosa sono gli standard del marchio nel commercio al dettaglio e nell'ospitalit\u00e0 e perch\u00e9 misurarli?","author":"Bindy","date":"Settembre 1, 2023","format":false,"excerpt":"Gli standard di marca abbracciano ampie aree di una rete di vendita al dettaglio o di ospitalit\u00e0, tra cui branding, servizio clienti, assortimento di prodotti, fornitori preferiti, merchandising, pulizia, risorse umane, sicurezza, prevenzione delle perdite e prevenzione incendi. Regolano il modo in cui l'attivit\u00e0 deve essere presentata e come i programmi devono essere implementati. La maggior parte dei gruppi di vendita al dettaglio e di ospitalit\u00e0 comunica e...","rel":"","context":"In "\u2b50 Best practices"","block_context":{"text":"\u2b50 Best practices","link":"https:\/\/blog.bindy.com\/it\/category\/about-bindy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/05\/shutterstock_499065652.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":66781,"url":"https:\/\/blog.bindy.com\/it\/bindy-vs-goaudits\/","url_meta":{"origin":60565,"position":3},"title":"Bindy contro GoAudits","author":"colinchan1","date":"Dicembre 29, 2025","format":false,"excerpt":"In questo articolo confrontiamo le caratteristiche e i vantaggi di due importanti piattaforme di audit per il settore retail, Bindy e GoAudits. Scegliere il software giusto per la comunicazione in negozio, l'audit\/ispezione e la gestione delle attivit\u00e0 contribuir\u00e0 a far crescere la vostra attivit\u00e0 di vendita al dettaglio o di ospitalit\u00e0. Tutto inizia con la verifica degli standard del marchio e l'invio di azioni correttive. Questo software vi consente di inviare attivit\u00e0...","rel":"","context":"In "\ud83d\udcca Retail Audit Software"","block_context":{"text":"\ud83d\udcca Retail Audit Software","link":"https:\/\/blog.bindy.com\/it\/category\/retail-audit\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-GoAudits-3.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-GoAudits-3.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-GoAudits-3.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-GoAudits-3.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-GoAudits-3.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2025\/12\/Bindy-vs-GoAudits-3.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":59894,"url":"https:\/\/blog.bindy.com\/it\/why-bindy\/","url_meta":{"origin":60565,"position":4},"title":"\u2b50 Perch\u00e9 utilizzare Bindy Retail Audit and Task Management?","author":"Bindy","date":"Aprile 10, 2023","format":false,"excerpt":"I principali marchi del settore retail e dell'ospitalit\u00e0 utilizzano Bindy per comunicare e implementare standard e programmi di branding, effettuare audit sui siti e inviare attivit\u00e0. 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Questo articolo illustra il business case e il ritorno sull'investimento per l'implementazione di Bindy nel settore retail, in termini di customer experience, merchandising, risparmio di tempo e costi, salute e sicurezza, prevenzione delle perdite e comunicazione.","rel":"","context":"In "\u2b50 Best practices"","block_context":{"text":"\u2b50 Best practices","link":"https:\/\/blog.bindy.com\/it\/category\/about-bindy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/01\/Screen-compo-Combo_Devicesx4-opt2.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":60065,"url":"https:\/\/blog.bindy.com\/it\/5-store-operations-best-practices\/","url_meta":{"origin":60565,"position":5},"title":"5 best practice per le operazioni in negozio che ogni manager deve implementare","author":"Bindy","date":"Febbraio 28, 2023","format":false,"excerpt":"Indovinate cosa costa di pi\u00f9 dei diamanti al giorno d'oggi? Acquisire clienti nel settore della vendita al dettaglio. Esatto. Il costo di acquisizione clienti nel settore della vendita al dettaglio \u00e8 salito alle stelle negli ultimi otto anni, registrando un aumento esorbitante di 222%. Come siamo arrivati a questo punto? Tra le altre cose, normative pi\u00f9 severe sulla privacy dei consumatori, l'imminente scomparsa di...","rel":"","context":"In "\ud83d\udcd6 How-to guides"","block_context":{"text":"\ud83d\udcd6 How-to guides","link":"https:\/\/blog.bindy.com\/it\/category\/how-to\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/02\/shutterstock_787054072.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/posts\/60565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/users\/6370623"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/comments?post=60565"}],"version-history":[{"count":15,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/posts\/60565\/revisions"}],"predecessor-version":[{"id":63694,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/posts\/60565\/revisions\/63694"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/media\/60567"}],"wp:attachment":[{"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/media?parent=60565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/categories?post=60565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.bindy.com\/it\/wp-json\/wp\/v2\/tags?post=60565"}],"curies":[{"name":"scrivere","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}