{"id":60565,"date":"2021-06-15T09:29:00","date_gmt":"2021-06-15T13:29:00","guid":{"rendered":"https:\/\/blog.bindy.com\/?p=60565"},"modified":"2024-08-30T08:54:48","modified_gmt":"2024-08-30T12:54:48","slug":"una-masterclass-sullospitalita","status":"publish","type":"post","link":"https:\/\/blog.bindy.com\/it\/a-hospitality-masterclass\/","title":{"rendered":"una lezione di ospitalit\u00e0 da un giroscopio da asporto"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Vivo nel centro del quartiere Greektown di Toronto. In un posto come questo, penseresti che potrei trovare un buon Gyro. Lascia che te lo assicuri, <a href=\"http:\/\/alexandros.ca\/\">Alessandro <\/a>non delude in questo senso. Il giroscopio \u00e8 tenero, succoso e perfettamente agliato. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ma ci\u00f2 che amo di pi\u00f9 di Alexandros \u00e8 la sensazione di seguire un corso di perfezionamento sull&#039;ospitalit\u00e0 con un giroscopio a parte. Lasciatemi spiegare. &nbsp; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nel settore della vendita al dettaglio e dell&#039;ospitalit\u00e0 si usa molto gergo. Parliamo di \u201ccustomer experience\u201d e di \u201ccustomer Journey\u201d. Parliamo di \u201cprobabilit\u00e0 di consigliare\u201d e di \u201cvendita al dettaglio esperienziale\u201d. Non c&#039;\u00e8 niente di sbagliato in questo, ma come con qualsiasi termine gergale e industriale, a volte ci distacchiamo dall&#039;essenza di ci\u00f2 che facciamo, dal motivo stesso per cui lo facciamo. &nbsp; <\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-lightbox\"><a href=\"https:\/\/bindy.com\/about\/switch\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"366\" data-attachment-id=\"63428\" data-permalink=\"https:\/\/blog.bindy.com\/it\/5-reasons-people-leave-your-stores-without-buying-anything-and-how-to-fix-it\/growth-guest-expeience-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=1200%2C627&amp;ssl=1\" data-orig-size=\"1200,627\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"growth-guest-expeience-grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?fit=700%2C366&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey-1024x535.png?resize=700%2C366&#038;ssl=1\" alt=\"\" class=\"wp-image-63428\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=700%2C366&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?resize=766%2C400&amp;ssl=1 766w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2021\/10\/growth-guest-expeience-grey.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Quando lasci Alexandros, verrai accolto con un semplice messaggio incorniciato e una foto. Un messaggio che \u00e8 semplicemente personalizzabile, grato e responsabile. Io la chiamo una masterclass sull&#039;ospitalit\u00e0. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Il proprietario di questo negozio mi sta dicendo: &quot;Questo \u00e8 quello che sono, sono grato che tu sia qui e lo sostengo&quot;. <strong>Nessun gergo, slogan o \u201cparlare degli analisti\u201d pu\u00f2 minimamente toccare questo. &nbsp; <\/strong><\/p>\n<\/blockquote>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"920\" data-attachment-id=\"60568\" data-permalink=\"https:\/\/blog.bindy.com\/it\/a-hospitality-masterclass\/alexandro_frame\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?fit=800%2C1052&amp;ssl=1\" data-orig-size=\"800,1052\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"alexandro_frame\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?fit=700%2C920&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=700%2C920&#038;ssl=1\" alt=\"\" class=\"wp-image-60568\" srcset=\"https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=779%2C1024&amp;ssl=1 779w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=228%2C300&amp;ssl=1 228w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=768%2C1010&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=9%2C12&amp;ssl=1 9w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=700%2C921&amp;ssl=1 700w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?resize=304%2C400&amp;ssl=1 304w, https:\/\/i0.wp.com\/blog.bindy.com\/wp-content\/uploads\/2023\/08\/alexandro_frame.png?w=800&amp;ssl=1 800w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Scala ma resta concentrato sulla propriet\u00e0 del negozio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c8 facile supporre che questo non possa essere ridimensionato. Pu\u00f2, con le risorse che gi\u00e0 possiedi. Si chiamano franchisee. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando entri in uno Starbucks, in un negozio UPS o in un 7-Eleven, stai entrando nel luogo di lavoro di qualcuno, un imprenditore altrimenti noto come affiliato. Molti affiliati possiedono solo uno o due negozi. Lavorano sodo e spesso sono profondamente coinvolti nell&#039;azienda e nella comunit\u00e0. Sono proprietari, proprio come Alexandros, e sostengono il prodotto o il servizio che offrono. &nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Puoi ridimensionare questo modello, devi solo mettere i proprietari, gli affiliati e il management al centro del modello. <\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Ricordiamolo <strong>il successo nel settore della vendita al dettaglio e dell&#039;ospitalit\u00e0 inizia con un desiderio genuino di servire clienti e ospiti, con la dovuta gratitudine e responsabilit\u00e0. <\/strong>Questo \u00e8 ci\u00f2 che attira i clienti e spinge a ripetere gli affari. &nbsp; <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Se hai bravi gestori di negozio e proprietari dedicati, persone che osano farsi avanti, persone che si assumono la responsabilit\u00e0 personale del prodotto o del servizio che offrono, non hai, e non avrai mai, problemi a trovare clienti. <\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Ora devi provare quel giroscopio.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Fabien Tiburce<br>CEO, Bindy<\/p><\/blockquote><\/figure>","protected":false},"excerpt":{"rendered":"<p>Vivo nel centro del quartiere Greektown di Toronto. In un posto come questo, penseresti che potrei trovare un buon Gyro. Vi assicuro che Alexandros non delude in questo senso. Il giroscopio \u00e8 tenero, succoso e perfettamente agliato. Ma ci\u00f2 che amo di pi\u00f9 di Alexandros \u00e8 la sensazione di ottenere un... <a href=\"https:\/\/blog.bindy.com\/it\/a-hospitality-masterclass\/\" class=\"more-link\">Continua a leggere <span class=\"screen-reader-text\">una lezione di ospitalit\u00e0 da un giroscopio da asporto<\/span> <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":6370623,"featured_media":60567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[677174251],"tags":[88195],"class_list":["post-60565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pov","tag-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>a Hospitality Masterclass From a Gyro Take-Out<\/title>\n<meta name=\"description\" content=\"Accountability and commitment trump jargon and slogans. A masterclass in hospitality from the local gyro take-out.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.bindy.com\/it\/una-masterclass-sullospitalita\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"a Hospitality Masterclass From a Gyro Take-Out\" \/>\n<meta property=\"og:description\" content=\"Accountability and commitment trump jargon and slogans. 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